I have purchased wine from many online stores but this company is by far the best. It is now some time I have been using them and have never been disappointed. I had occasion to inform them of a cor... See more
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Drank a great wine in a NY restaurant on a Friday evening, ordered some the following morning for delivery to home in England - delivered with care by the following Thursday. This is one of many purch... See more
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Wow, ordered Italian wine (located in Italy) on 24th Jan, delivered to our door 29th January. They used Fedex so you can see it on its journey. No taxes or additional fees to be paid. Result = wi... See more
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I have used vino.com for a while now I feel I am a loyal customer I only drink champagne the choice they have is excellent and I do not feel ripped off with the pricing the delivery is spot on when y... See more
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Company details
About VINO.COM
Written by the company
- English version follows Italian text -
Vino.com, migliore enoteca online d'Italia 2021-2025, è stata fondata nel 2014 in Toscana. Vanta un catalogo con più di 8000 etichette di vini rossi, bianchi, rosé, Champagne, Spumanti e distillati delle aziende più importanti e di tante realtà emergenti.
Su Vino.com, potrai selezionare i tuoi vini preferiti in modo rapido e intuitivo, acquistare in tutta sicurezza e ricevere comodamente a casa o ovunque ti trovi, le bollicine ideali per un after-work, i bianchi perfetti per un aperitivo, i rossi importanti per una cena speciale e gli Champagne e le bollicine più trendy da stappare con gli amici.
Oltre all'Italia, Vino.com spedisce in Austria, Belgio, Danimarca, Finlandia, Francia, Germania, Monaco, Paesi Bassi, Regno Unito, Spagna, Svezia e Svizzera.
- English version -
Vino.com, recognised as Italy's Best Online Wine Shop from 2021 to 2025, was founded in 2014 in Tuscany. It boasts a catalogue featuring over 8,000 labels, including red, white, rosé and sparkling wines, Champagne and spirits from renowned producers and emerging wineries.
On Vino.com, you can quickly and intuitively select your favorite wines, purchase them securely, and have them delivered right to your doorstep or wherever you are. Discover the perfect sparkling wines for an after-work gathering, crisp whites for an aperitif, bold reds for a special dinner, and the trendiest Champagnes and bubbles to pop open with friends.
In addition to Italy, Vino.com ships to Austria, Belgium, Denmark, Finland, France, Germany, Monaco, the Netherlands, Sweden, Spain, Switzerland, and the UK.
Vino.com, migliore enoteca online d'Italia 2021-2025, è stata fondata nel 2014 in Toscana. Vanta un catalogo con più di 8000 etichette di vini rossi, bianchi, rosé, Champagne, Spumanti e distillati delle aziende più importanti e di tante realtà emergenti.
Su Vino.com, potrai selezionare i tuoi vini preferiti in modo rapido e intuitivo, acquistare in tutta sicurezza e ricevere comodamente a casa o ovunque ti trovi, le bollicine ideali per un after-work, i bianchi perfetti per un aperitivo, i rossi importanti per una cena speciale e gli Champagne e le bollicine più trendy da stappare con gli amici.
Oltre all'Italia, Vino.com spedisce in Austria, Belgio, Danimarca, Finlandia, Francia, Germania, Monaco, Paesi Bassi, Regno Unito, Spagna, Svezia e Svizzera.
- English version -
Vino.com, recognised as Italy's Best Online Wine Shop from 2021 to 2025, was founded in 2014 in Tuscany. It boasts a catalogue featuring over 8,000 labels, including red, white, rosé and sparkling wines, Champagne and spirits from renowned producers and emerging wineries.
On Vino.com, you can quickly and intuitively select your favorite wines, purchase them securely, and have them delivered right to your doorstep or wherever you are. Discover the perfect sparkling wines for an after-work gathering, crisp whites for an aperitif, bold reds for a special dinner, and the trendiest Champagnes and bubbles to pop open with friends.
In addition to Italy, Vino.com ships to Austria, Belgium, Denmark, Finland, France, Germany, Monaco, the Netherlands, Sweden, Spain, Switzerland, and the UK.
Contact info
Via del Tiratoio 1, 50124, Firenze, Italy
- support@vino.com
- vino.com
4.9
Excellent
14K reviews
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The wine was exactly what I wanted and…
The wine was exactly what I wanted and was delivered on time. Thank you !
9 April 2025
Reply from VINO.COM
Dear Neil,
Thank you for your kind feedback. We’re delighted to hear that the wine matched your expectations and that the delivery was punctual.
We look forward to welcoming you back soon on VINO.COM!
Best regards,
Antonio
Reply from VINO.COM
Dear Mike,
Thank you for your feedback! We’re glad everything went smoothly with prompt delivery and secure packaging.
Looking forward to your next order on VINO.COM!
Best regards,
Alessia
Reply from VINO.COM
Dear Nicola,
Thank you for your feedback! We’re pleased to hear that you appreciated the fast delivery and our pricing. We work directly with producers, which allows us to keep the supply chain short and offer a carefully curated selection at competitive prices — always with quality in mind.
We look forward to having you back soon on VINO.COM for more discoveries.
Best regards,
Christian
Great products,great…
Great products,great communication,prompt delivery, fair prices.True proffesionals.👏
2 April 2025
Reply from VINO.COM
Dear Akos,
Thank you for your kind words! We’re delighted to hear that you appreciated the quality of our products, the communication, and the efficiency of the delivery. Offering fair prices and a professional service is exactly what we strive for every day.
We truly value your feedback and look forward to welcoming you again soon on VINO.COM.
Best regards,
Christian
Excellent customer service
One of two packages was not delivered by the courrier service. It was perfectly resolved by the vino.com team. Excellent and friendly customer service.
2 April 2025
Unprompted review
Reply from VINO.COM
Dear Hugo,
Thank you for your kind words. We’re truly sorry for the issue with the delivery, but very glad to hear that our team was able to resolve it to your satisfaction.
Offering clear, friendly and effective support is a priority for us, and your feedback means a lot.
We look forward to assisting you again in the future.
Best regards,
Eleonora
Fine Italian wines at reasonable prices.
5 March 2025
Unprompted review
Reply from VINO.COM
Dear Eric,
Thank you for your feedback! We're glad you appreciate the quality of our Italian wines and the value we strive to offer.
Best regards,
Paolo
Very good website
Very good website. Great selection of wines. Good quality and price. Delivered quickly and packaged safely. Have used several times would highly recommend.
27 March 2025
Reply from VINO.COM
Dear John,
Thank you for your great feedback and for choosing VINO.COM multiple times. We're especially pleased to hear that you value the wide selection we offer — we work closely with producers to curate a diverse range of wines, from well-known labels to unique discoveries, so that there’s always something new to explore.
It’s also great to know that you’re happy with the quality, pricing, and delivery. Your recommendation means a lot to us.
Best regards,
Christian
Delivery is always very expedient
Delivery is always very expedient. Great selection and great customer service. Cheers!
23 March 2025
Reply from VINO.COM
Dear Robyn,
Thank you for your thoughtful feedback! We’re pleased to know that you consistently receive your orders promptly — fast and reliable delivery is something we take great care in organising.
We also appreciate your kind words about our wine selection. We work directly with producers to offer both well-known labels and lesser-known gems, always aiming for quality and variety.
Lastly, it's great to hear that our customer service has met your expectations. Being helpful and responsive is at the core of what we do.
Cheers, and we look forward to serving you again soon!
Best regards,
Antonio
Fast help from customer service and…
Fast help from customer service and close following up
19 March 2025
Unprompted review
Reply from VINO.COM
Dear Madelene,
Thank you for your kind feedback! We are pleased to hear that our customer service team was able to assist you quickly and provide close follow-up.
Your satisfaction is important to us, and we remain at your disposal for any future assistance.
Best regards,
Elisa
Excellent range of wines and spirits on…
Excellent range of wines and spirits on an easy to use website, with reliable delivery and top class customer support.
11 March 2025
Unprompted review
Reply from VINO.COM
Dear Gordon,
Thank you for your wonderful review! We are delighted to hear that you appreciate our wide selection of wines and spirits, as well as the ease of use of our website. Ensuring a smooth shopping experience, reliable delivery, and top-class customer support is our priority.
Your feedback motivates us to keep improving and offering the best possible service. We look forward to welcoming you back to VINO.COM for more great discoveries!
Best regards,
Christian
Everything Works Great
Delivery is always as per promise, and the prices at Vino are very competitive. Very efficient and simplein terms of logistics too. I have recommended Vino to two freinds who are benefitting as well. Also, by way of an enquiry I had, I received excellent feedback from the Vino Customer Service representative (Eleonora).
3 March 2025
Unprompted review
Reply from VINO.COM
Dear Steve,
Thank you for your fantastic review! We are delighted to hear that you appreciate the reliability of our deliveries, our competitive prices, and the efficiency of our logistics. Your recommendation to your friends means a lot to us, and we’re pleased to know they are also enjoying VINO.COM.
We are especially happy that Eleonora provided you with excellent support—your kind words will surely make her day! Ensuring a smooth and satisfying shopping experience for our customers is our top priority.
We look forward to serving you again soon!
Best regards,
Antonio
Reliable company
Reliable company, I am very satisfied. The customer service replied quickly to my request for information and the delivery went smoothly. The package arrived on time (actually even 1 day earlier than expected! ) and the bottles were intact. They were a gift and the recipient told me that they were packed very well so there was no risk that they could break.
5 March 2025
Unprompted review
Reply from VINO.COM
Dear Martina,
Thank you for your wonderful review! We are delighted to hear that you found our company reliable and that our customer service was quick and helpful in responding to your request.
We take great care in ensuring that every package arrives safely and on time, so knowing that your gift was well-packed and even delivered a day earlier than expected makes us very happy. Your feedback motivates us to keep providing the best possible experience for our customers.
We look forward to serving you again on VINO.COM!
Best regards,
Elisa
Poor service
I ordered a bottle of Dom Perignon champagne on 1 February 2025. I received the bottle damaged on 5 February 2025. Of course, it is always possible for a bottle to be damaged during transport. Vino.com cannot help that. In this case, the cracked bottle was very well packed and the damage must have been evident before it was sent. So it was not checked or sent with the intention of being damaged. I contacted Vino.com to ask if they could send a new bottle. They could not. I could only send the bottle back and get a refund. Or I could keep the bottle for a EUR 50 discount. The option of keeping the unsellable bottle at a small discount seemed also dangerous to me. There is 6 bar pressure on a champagne bottle and with this damage, there was a real chance of the bottle exploding. I then asked if the bottle could be picked up and I could get a new one at the old price. I received no response to the latter. I then stayed at home all day on a Monday, but the courier did not show up that day. I contacted Vino.com again. According to them, the courier would have come (absolutely not true) and the only thing they could offer was that a new courier would come. He would come between 9-12 am. I stayed at home again, but this time the courier came at 1 p.m. I have now sent 10 e-mails to Vino.com and stayed at home for 1.5 days just to get my money back. Vino.com did not offer any compensation for their mistake and all the time and effort I had to put into it to correct their mistake. Very poor service.
3 March 2025
Unprompted review
Reply from VINO.COM
Dear Vincent,
We are sorry to read your review, especially since your case was resolved with a full refund as soon as the return was completed.
We fully understand how frustrating it can be to receive a damaged bottle. That is why we have a clear return and refund procedure in place, ensuring a fair and secure process for both parties. As per our policy, a full refund is processed once the item is returned to our warehouse. In your case, despite several attempts to collect the bottle, the pickup was delayed. However, as soon as the return was successfully completed on February 27th, we immediately issued your refund.
We regret the inconvenience caused by the courier’s scheduling issues and appreciate the cooperation of your wife in finalizing the return. While we always strive to make our processes as smooth as possible, adherence to standard return procedures is essential to ensure proper handling of claims.
We remain available for any further clarifications and hope to have the opportunity to serve you better in the future.
Best regards,
Andrea
Top and friendly service
Top and friendly service. targeting the wishes of the customer.
25 February 2025
Unprompted review
Reply from VINO.COM
Dear Adriaan,
Thank you for your kind review! We are delighted to hear that you appreciated our service and our attention to customer needs. Providing a personalised and friendly experience is at the heart of what we do, and your feedback motivates us to keep improving.
We look forward to welcoming you back to VINO.COM for your next order!
Best regards,
Martina
Very efficient and helpful company
Very efficient and helpful company. I ordered a case of 6 bottles for delivery to the UK, it arrived quickly, well packed and for a reasonable price.
18 February 2025
Unprompted review
Reply from VINO.COM
Dear Jay,
Thank you for your kind review! We are delighted to hear that you found our service efficient and helpful. Ensuring fast delivery, secure packaging, and fair pricing is a priority for us, and we are pleased that your experience reflected this.
We look forward to serving you again on VINO.COM for more great wine discoveries!
Best regards,
Antonio
Wonderful experience with Vino.com
I had a wonderful experience with Vino.com. Their customer service was exceptional, and they offer a fantastic selection of wines to choose from. I'll definitely be returning for future purchases.
Giulia was very helful.
10 January 2025
Unprompted review
Reply from VINO.COM
Dear Mike,
Thank you for your wonderful feedback! We are thrilled to hear that you had such a positive experience with Vino.com and that our customer service, especially Giulia, exceeded your expectations.
We take pride in offering a fantastic selection of wines and providing exceptional support to our customers. Your satisfaction is our priority, and knowing that you plan to return means a lot to us.
Giulia will be delighted to hear your kind words, and I’ll personally share your compliments with her. We look forward to serving you again soon!
Best regards,
Antonio
Everything just worked
Everything just worked, good information and timely delivery, perfect!
8 January 2025
Unprompted review
Reply from VINO.COM
Dear Peter,
Thank you for your wonderful feedback! We’re delighted to hear that everything worked perfectly, from clear communication to timely delivery. Your satisfaction is our priority, and knowing that we met your expectations motivates us to keep providing the best possible service.
We look forward to serving you again soon!
Best regards,
Antonio
An example for many
Excellent , clear and rapid answers with Sara .
Such a customer service cab be an example for many
23 December 2024
Unprompted review
Reply from VINO.COM
Dear Marc,
Thank you for your kind words! We are delighted to hear that Sara provided you with excellent and prompt assistance. She is truly an asset to our team, and your feedback highlights her dedication to outstanding customer service.
We will gladly share your compliments with Sara, and we hope to assist you again soon.
Best regards,
Antonio
Go to wine shopping
Good selection of available wines, well priced and speedy, efficient and friendly delivery.
14 December 2024
Unprompted review
Reply from VINO.COM
Dear Martin,
Thank you for your kind review! We are pleased to hear that you appreciate our selection of wines, competitive pricing, and efficient delivery service.
We look forward to helping you discover more great wines in the future.
Best regards,
Christian
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY - I would have given zero but that is not an option. An awful company. Placed an order on 2 December which was confirmed. Now cannot access my account to check on progress. No-one replies to my emails and they just hang up when you eventually get through on the phone.
13 December 2024
Unprompted review
Reply from VINO.COM
Dear Steve,
We are very sorry to hear about your experience, and we would like to assist you as quickly as possible. Unfortunately, we have not been able to locate your order based on the information provided. To clarify, our Customer Service team is available to answer phone calls every working day from 9:00 to 18:00, and we always aim to reply to emails within 48 hours.
To better understand what happened and resolve this issue, we kindly ask you to contact us directly at assistenza@vino.com. If you could provide your order details, we will do everything we can to assist you promptly.
Thank you for bringing this to our attention; we hope to hear from you soon so that we can address your concerns and clarify the situation.
Best regards,
Elisa
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