Easy to start a new plan, plans are not the cheapest but combined with starting discounts/more internet etc is worth it. Very reliable internet and connection, and easy to use and transparent mobile a... See more
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Have had great experience dealing with Vimla. Feel that there should be a telephone contact department as often new people with swedish language deficit (me) can get one to one help. But saying tha... See more
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Very slow customer support service: if you have some emergency issue to fix, good luck with that! There is no possibility for a direct contact via phone call. The only option is to write them in a c... See more
Good service with good price overall, but... One experience I had is I sent dozens of message aboard without knowing that it costs, and got a receipt of more than 3 kr per message later. I admit th... See more
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Company details
Written by the company
Vi startade mobiloperatören Vimla 2014 för att det måste finnas ett bättre sätt att driva en mobiloperatör, det är vi helt övertygade om. Affärsidén är enkel. Vi vill erbjuda våra användare mobilabonnemang som man förstår, utan bindningstid och utan uppsägningstid.
Vimla!
Written by the company
Contact info
Sweden
- vimla.se
DUBBEL surf i 24 mån+ 20 kr/mån i 3 mån!
3.8
Great
5K reviews
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I am loving it ❤️❤️.
3 April 2022
Reply from Vimla!
Hi Sayma!
Aw, we love that you are loving it! 🥰 Thank you so much for your 5 stars ⭐
Have a lovely day!
/Amanda & Vimla! 💚
Recommendation about Vimla!!!
Hej, I have experienced, both very good customer support and more importantly a Very good internet connection so far compared to the earlier connection I had. I'm really happy and pleased about Vimla!!! and will recommend it to others to use it.
Thank you
29 March 2022
Reply from Vimla!
Hi Niranjan!
We are so happy to hear that you have been enjoying the internet connection and our customer support as well 🤗
If you will recommend us to others, don't forget to use your referral link that you can find at your Mitt Vimla > Inställningar. If the person you send it to orders a subscription then you will both get 10 kr discount on your monthly fee as long as you both have active and paid subscriptions ⭐
I wish you a great day!
/Amanda & Vimla! 💚
I like that the unused data would be…
I like that the unused data would be saved for later use
29 March 2022
Reply from Vimla!
Hi!
Nice that you like our service!
Hope you stay as happy with us over your future use.
Have a nice week!
//Emma & Vimla! 💚
slow internet
Its a great offer, the service seems to work good. its just very slow internet... and i have already changed the apn settings...
22 March 2022
Reply from Vimla!
Hi Elisabeth!
Thank you so much for your review!
The data really shouldn't be that particularly slow. Please contact our support so we can find out why and help you!
//Emma & Vimla! 💚
Terrible Customer Service
The only reason I use them is because I am a student and get good discount price. But, as far as customer service comes they are the worst company. I have started keeping track and it takes them around 10 days every time to get back to me even for a simple question. They have no one you can talk to immediately and any problems you may have with them will take around 2 weeks to be responded to. I highly recommend you use a different telephone service.
22 December 2021
Unprompted review
Reply from Vimla!
Hello Dustin!
I highly understand how frustrating it is to contact us and we don't answer right away. Our support are experiencing a high pressure right now so the time before you get your answer is longer than usual. We are extremely sorry about this and our support are working their hardest to shorten those answer times as fast as possible.
You can always chatt with us which are the quickest way to get an answer, which you find here: vimla.se/chatt
Good luck!
/Emma & Vimla! 💚
Android 11 no mobile data
Android 11 no mobile data, reported but not fixed. Manual editing of settings was suggested. I have over 83 GB surplus data!! I have used the same phone and settings without any changes with a Lycamobile SIM!
Vimla may work OK with iPhone but not with my phone!!!
22 December 2021
Unprompted review
Reply from Vimla!
Hello!
I understand that it's superfrustrating when the network doesn't work as it should. Especially when it's just not something we can fix. Yes it's correct that with some phones you need to manually change your APN settings for the data to work. This is something that we happily help out with through our support as it can be a bit tricky sometimes to get 100% right. After that it should work without problem.
If you are still experiencing problems you are more than welcome to contact us on vimla.se/kontakt.
Good luck!
/Emma & Vimla 💚
Alright, but this is madness
The only thing I like about vimla is the access data for fairly cheap, but that's it. It barely succeeds doing what a phone service has to do.
I can out of nowhere not have data service for half a day, and I live in a city, not on the country side where it would be slightly more understandable.
When I go to Denmark I have no data what so ever, even after having abroad roaming activated by them. In France thousands of kilometers aware? No problem! Denmark, literally tens of kilometers away, nope. No service.
What happens when I complain? This crap happens:
"If this happens again I recommend you too write in to our chat to get quicker help.
Get back to me if you have more questions and I will gladly help you."
Literally how am I supposed to get in touch with the chat service, when I have we connection!?!
If you're planning on staying in Sweden and can go with barely reliable service, then fine go with vimla. Otherwise, look for another company. Hopefully there are more reliable companies out there, but I seriously doubt it.
18 November 2021
Unprompted review
Reply from Vimla!
Hi Mads!
Thank you for stopping by and giving us your review. Of course we are really sorry to hear that your experience have not been so good, by reading about it I truly understand that you have been disappointed with our services.
If your connection has not been true to vimla.se/tackningskartan, then something is definitely wrong. If you still have an active subscription with us then please contact our support so that we can help you with the connection.
Regarding Denmark it is hard to say why it has not worked for you, perhaps you have not been connected to a carrier that we have a roaming agreement with or maybe there have been some local issues. Without a full investigation we cannot tell what has been causing these issues for you, also an investigation can take some time depending on the problem.
We are of course happy to help you if you want to give us a second chance. Otherwise I hope that you will find a carrier that suits you better.
Have a nice day!
/Amanda & Vimla! 💚
Bad in every way possible. 👉💩👈 Crap customer service + expensive. Stay away!
I have absolutely nothing good to say about Vimla.
- Not particularly cheap for a "low cost" supplier. Especially if you run out of surf, then they really slam you. I mean their prices for the few extra Gb are ridiculous! It is pure dirty profiteering.
- Utterly crappy customer service, or more like lack thereof. Slow. Snarky. Crap.
- Send their bills through a third party company that don't send out invice close to expiry date = very easy to miss an invoice. If you do they send a reminder fee of 60kr instantly. It seems they have made a little "extra business" of slamming people with these fees.
To sum up my experiences of Vimla;
Do not look at Vimla as a low cost company. See it as a company trying to look like a low cost company, but that will try to squeeze you for every extra krona they can, in every way they can.
This is as bad as it gets. Stay as far away as you possibly can!
9 November 2021
Unprompted review
Reply from Vimla!
Hi there!
Thank you for your review. We are truly sorry to hear that you have not a had a nice experience with us.
Regarding our prices for extra data, they are pretty much in line with the rest of the market. Also we do not hesitate to recommend upgrading your data level before purchasing extra data if you have a data level that is lower than 100 GB per month. Usually this gives you the most value for your money and you are free to downgrade whenever you want to 🙌
We always send our invoices in the beginning of the month and the due date is later around the 28th. If we have not received your payment on the due date then we do not you send a reminder fee on the same day, you always have a few extra days before that happens.
About our support we are sad to hear that you have not been happy with our service. If you have any feedback regarding what we can do better in the future then please feel free to contact us with your suggestions.
I wish you a nice day!
/Amanda & Vimla! 💚
Worst operator i have had in my life!!
Worst operator i have had in my life!!! Extremely bad support, after i after 7 hours tried to get in touch. Now i already got another operator!!! Only 1 day after i got Vimla simcard, that never worked!! Worst operator ever BIG WARNING
27 October 2021
Unprompted review
Reply from Vimla!
Hi Maria!
Thank you for reaching out to us and we are so sorry to hear that you have not had a nice experience with us.
It it not definitely not supposed to take 7 hours to get in touch with us in the chat, our queues are never that long so I assume that you somehow must have dropped the chat and ended up last in line a couple of times. I really understand that you must have been frustrated trying to reach us while your SIM card has not been working.
I hope that you are happy with your new operator now. If you in the future would like to give us another chance, you are super welcome and I hope that we then can make sure that everything works for you right away.
Have a nice day!
/Amanda & Vimla! 💚
Not that bad after all...
I have to review my opinion on Vimla. Finally received my sim card( both of them in the same time). It still was hard to communicate with anybody on chat but mail response were quite prompt and very reasonable. I have been waiting for my sim card 9 working days ./Artur
20 October 2021
Unprompted review
Reply from Vimla!
Hi Artur!
We are truly sorry to hear that you have not yet received your SIM card and that you have not been able to reach our support in the chat.
The chat works in that way that you must stay on the same page until one of our support agents enters and then during the rest of the chat as well. If you leave the page, or if your screensaver kicks in during the chat, then you might get disconnected and loose your place in the que.
With that said I really hope that you will give us and the chat a second chance. The chat is open at vimla.se/chatt during weekdays 9-16 and in this moment the que is really short. If you find yourself getting disconnected then please try another browser and/or device.
We would like to investigate this further and also send you a new SIM card if the first one has been lost during the mail transport. Of course we will also adjust your payment so that it matches the days that you have had a SIM card.
/Amanda & Vimla! 💚
Only spectacular words to say
I have got nothing but spectacular words to say. Always great service with quick response time. Cheap, reliable and you will never find yourself without service.
17 September 2021
Unprompted review
Reply from Vimla!
Hi Lestander!
Wow thank you so much for your kind words about us! We are so happy to hear that you are enjoying your subscription and our service 🤗
Have a wonderful day! ✨
/Amanda & Vimla!
DO NOT WASTE YOUR MONEY AND TIME with…
DO NOT WASTE YOUR MONEY AND TIME with this awful company!!! I have offered a simcard for 10 days ago it has come but nothing worked. I have chatted with them everyday and they just keep asking some questions everyday and tell me that they have sent a new one again but nothing arrives. I had a lot to do at my work with my phone number but these 10 days until now was a nightmare and frustrating. I really wanna now if there is anywhere that we can report and complain against this awful company or not. It was definitely one of my worst decisions in my life to choose vimla!
16 September 2021
Unprompted review
Reply from Vimla!
Hi Ali!
We are so sorry to hear about your experience 😔
I can see that we have sent you two SIM cards and the last one should have arrived today. If you still have not received it, please contact our support so that they can either send you a new SIM card with a tracking ID or cancel your order free from charge.
I wish you a good day!
/Amanda & Vimla!
Terrible Coverage
Great costumer care.
TERRIBLE coverage. Good luck getting 4G speed.
16 June 2021
Unprompted review
Love them!
While I dislike their ads, they are a great company. Cheap and reliable. Signal doesn't drop out as much as Hallon or Comviq in remote locations and customer service is friendly and helpful. They don't try to rip you off like 3, Telenor or Tele2.
12 January 2021
Unprompted review
Best operator in Sweden?
Cheap. No scummy sales tactics luring you into fixed 2-year contracts.
Very transparent with how data counts towards your different quotas.
Love how everything can be controlled through the app, including pausing or terminating your subscription.
Never had any issues in 5+ years of service.
5 January 2021
Unprompted review
Reply from Vimla!
Hi Patrik!
Thank you for your nice review and the five stars.⭐️
We are very happy to hear that you are satisfied with our service.😍️
I wish you a good day. 😊️
//Filippa & Vimla! 💚️
Just a bad experience operator.
8 September 2020
Unprompted review
Reply from Vimla!
Hi Sara! Sorry that you experienced problems with your subscription. If you still experience problems, you are welcome to contact our support and we will help you further!
Sincerely
Vimla!
Really bad service and you go abroad it…
Really bad service and when you go abroad it doesn't work. Seems like a scam. You write you offer a service that people understands, but not to be able to use your phone abroad is not very understanding, we are in 2020, honestly. So I just quit two subscription from you, cause you made my holiday more challenging, well done Vimla.
22 July 2020
Unprompted review
Reply from Vimla!
Hi Peter,
I am sorry if you had issues with your subscription abroad. For that service to even be avalible you need to activate "utlands- och betaltjänster" before you travel, and for this to be activated you need to be approved in the credit check we do. Contact our support and we can look up why it didn't work for you.
Best / Vimla
Iv recently changed my SIM card to…
Iv recently changed my SIM card to Vimla 2.0 and now cannot receive phone calls from some numbers???!
I need my phone to get all calls for work purposes.
Iv tried emailing many times for weeks now and no response.
Iv messaged on Facebook also private message no response.
Posted on the technical issues page, no response.
It’s quite incredible the lack of professionalism here.
I need my phone to be able to receive all
Calls all the time!
Please can someone get back to me this is possible the worst situation as my phone is my work.
Adam
17 July 2020
Unprompted review
Reply from Vimla!
Hi Adam.
You need to contact our support as soon as possible again, try our chat if yu have the time. We cannot look up the issue from this forum.
best / Vimla
No Internet, no support answers on FB
Vimla was OK before. I don't know now if the problem started directly with the arrival of a new "2.0" SIM card, but Internet is not working. 29 june I put in a support message on their Facebook page, and they "would reply soon". It is now 2020-7-7 and still no answer, still no internet, I can't log into MittVimla, can't log in to SupportForum. (Which I have to do through my computer or phone on wifi).
2021-11-08 Upptäckte just att mitt 1* beytyg från 2020-juli var fortfarande kvar. Saker ordnade sig och jag använder fortfarande Vimla med inga större bekymmer.
7 July 2020
Unprompted review
Reply from Vimla!
Hi Jeff,
If you data is not working it is probably becuase your phone has the wrong settings. Check: vimla.se/apn and change yours if they are wrong.
Best
They don´t deliver internet and there…
They don´t deliver internet and there is no support number or chat. But yet they take money from my account.
29 June 2020
Unprompted review
Reply from Vimla!
Sorry to hear that your internet is not working as intended. Please email hej@vimla.se or come into the supportchat on vimla.se/kontakt (workdays 9-16) and we'll help you with it!
Regards
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