Easy to start a new plan, plans are not the cheapest but combined with starting discounts/more internet etc is worth it. Very reliable internet and connection, and easy to use and transparent mobile a... See more
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Have had great experience dealing with Vimla. Feel that there should be a telephone contact department as often new people with swedish language deficit (me) can get one to one help. But saying tha... See more
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Very slow customer support service: if you have some emergency issue to fix, good luck with that! There is no possibility for a direct contact via phone call. The only option is to write them in a c... See more
Good service with good price overall, but... One experience I had is I sent dozens of message aboard without knowing that it costs, and got a receipt of more than 3 kr per message later. I admit th... See more
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Company details
Written by the company
Vi startade mobiloperatören Vimla 2014 för att det måste finnas ett bättre sätt att driva en mobiloperatör, det är vi helt övertygade om. Affärsidén är enkel. Vi vill erbjuda våra användare mobilabonnemang som man förstår, utan bindningstid och utan uppsägningstid.
Vimla!
Written by the company
Contact info
Sweden
- vimla.se
DUBBEL surf i 24 mån+ 20 kr/mån i 3 mån!
3.8
Great
5K reviews
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Great plans & reception, terrible customer service
I've loved Vimla as a provider while I was in Sweden. Great plan, good deal, 100% reception everywhere in Europe, and a very generous outside-Sweden plan.
My one complaint is the availability and quality of customer service. Generally, the chat is unavailable through the website or app, and there is no phone support.
Be aware that once you end your contract and your phone number is unavailable, they will still ask you to pay your bill via their portal- for which you have to log in with your phone number. If you do not have a Swedish bank account, it is impossible to pay them the final amount in that instance.
It's a pity, as my experience while using them has been so good, but the final notes and pause/goodbye has been so bad.
2 November 2022
Unprompted review
Reply from Vimla!
Hello!
I'm sorry to hear that you've experienced problems with the payment. We do accept lots of different payment cards from abroad but if you're paying via a bank account it can however be a harder process (since we don't have IBAN). You can always log in to Mitt Vimla by Mobile BankID or via Email address - if you're using the latter you will receive a text message to be able to log in (for your safety) - in that case the phone number has to, of course, be active.
I'm sorry that you've had this as your final/last experience, as you've been happy with us before. I do really hope that you've received help with this from the support, as I'm sure that they're doing everything that we can to be able to solve this for you.
//Robin & Vimla! 💚️
Vimla: Total Disaster, still not working after 22 days.
Didn't get my SIM card on time. Didn't get my SIM card at all, in fact, even though i had to wait 10 days for the transfer. When I finally got my "replacement" SIM card, after not having a working phone for 11 days, the card didn't work. No internet. Apparently, it's my fault. Or my phone, or something, or something else, or something another, or whatever. Total waste of time and money.
30 September 2022
Unprompted review
Reply from Vimla!
Hello,
Sorry to hear that you've had a bad experience with us! Please contact hej@vimla.se so we can get to the bottom with this and compensate for the time you've been unable to use our services.
/Emil & Vimla 💚
So far I am not glad
So far I am not glad. A VOI was activted from the start which meant during the call my voice wasn't heard and I could not hear the other person either (while being in a city center!). After turning this service off, the calls are getting to me, sometimes. Very often I just get a text that someone tried to reach me but no call is registered in the recent calls. Again, this happens in the city center where the coverage should be great....
28 September 2022
Reply from Vimla!
Hi Mon!
Thank you for your review.
We're sorry to hear that it hasn't worked well for you. Please contact our support at vimla.se/kontakt so we can help you.
I wish you a nice day!
/Amanda & Vimla! 💚
So far so great
So far so great. I received an extra 30GB. The signal is good almost every where but around the Bjarnum-Hässleholm area. I take that train route daily and it's just a little sad that theres no signal.
Otherwise, the app is useful, it mentions my daily usage. If possible, could there be other language setting, as I do not have good Swedish. Thank you!
4 September 2022
Reply from Vimla!
Hello Jane!
Thanks for your review 😊️
We are glad to hear that you are satisfied with your subscription. 😍️
At the moment, our app is only available in Swedish, but I will pass on your feedback!
I wish you a great day!
//Filippa & Vimla!💚️
Vimla outside EU - terrible
Did not expect this, but Vimla is terrible outside of EU. Have been a long time user of vimla in Sweden and it has been great, but now my prerception have changed. Got to Hong Kong, expecting VIMLA to work for a couple of days at least. But soon to realise it dident work at all. No internet in a complete new country does not go very well. Most SIM cards gives a couple of days to use mobile Network, but not Vimla. Be awere of this before you get in the same trouble. 255 MB cost 69 SEK, is this a joke Vimla!!!!
24 August 2022
Unprompted review
Reply from Vimla!
Hello!
Sad to hear that you're disappointed. I will of course take your feedback further! However, I want to be clear about that subscriptions that's being used outside of EU is usually never for free, but to a fee. I also want to point out that we're a low budget service provider, and is therefore not able to offer and give some services that the more bigger provider may offer or give for free. With this said, I really want to apologize that you've had this experience, and you can always in the future find our prices for the country that you're visiting here: vimla.se/priser 👍
//Robin & Vimla! 💚️
Priserna
Priserna! You promised 45 sek first 3 months, but on 2nd month the fee was increased to 70 sek. You don't deliver what you promise
12 August 2022
Reply from Vimla!
Hello Victor,
Sorry to hear that you've gotten a higher invoice than expected! 😞
Please contact our support via either chat or mail and we'll get to the bottom with this. Hopefully this was only a minor technical glitch or there is another logical explanation they can bring you.
Best wishes!
/Emil & Vimla 💚
Reply from Vimla!
Hi Gabbe!
Thank you for your review.
We are happy to hear that you like your subscription 🤗
Have a great day!
/Amanda & Vimla! 💚
Horrible July... Can't wait to get over...
This month (July 2022) has been horrible!! No data when I had at least the half of what I paid for and now the Internet is really slow!! But I had a good service with the customer services. Had extra data with free of charge (maybe that is why the Internet is running slow...) I do hope that next month it will be 'normal'. I have never experienced such a bad service with Vimla... Hope it will never happen again.
28 July 2022
Unprompted review
Reply from Vimla!
Hi Maria!
Thank you for your review.
Your data should always work with full speed no matter if it's from your monthly pot of data or extra data that has been bought or given. So if your data is slow, please follow the steps in this guide: vimla.se/surfproblem
You can also try locking your phone to 3G and then back to 4G.
I'm really sorry for this bad experience and I hope that you will have better experience with your subscription going forward.
Have a great day!
/Amanda & Vimla! 💚
16:00-17:00
The available schedule to contact is really too short. It's been a week I'm trying to contact you because I want to take a new contract but it doesn't work.
The chat availability is really not compatible with my job for now so I still couldn't get in touch with you.
18 July 2022
Reply from Vimla!
Hi Pierrick!
Thank you for your review.
The opening hours of our chat during the summer are weekdays 12:30-16:30, compared to our regular opening hours that are weekdays 9:00-16:00. If you cannot reach us during these hours then you can always send us an e-mail to hej@vimla.se and we will help you as soon as we can.
I wish you a nice day!
/Amanda & Vimla! 💚
I ordered a new subscription
I ordered a new subscription, a new simcard and I still didn't get it that was over a month and still didn't get it I try to chat and call but there is no number ro call or chat with
10 July 2022
Reply from Vimla!
Hello there! 👋
I'm really sorry to hear that. It's true that we doesn't have phone support, but we do have a chat that we will help you as fast as possible through! However, during the summertime and vacations, there's longer waiting times in both the chat and Email. We're trying to help everyone as fast as we can!
We will of course help you with this, so that you can get a new SIM-card sent out to you. That is however something our support happily will help you with!
You can find them here:
E-mail: hej@vimla.se
Chat: vimla.se/chatt (weekdays between 12:30-16:30)
//Robin & Vimla! 💚️
Bra customer support
9 July 2022
Reply from Vimla!
Hallå!
Kul att höra att du är nöjd med oss. Visst är våra stjärnor på supporten fantastiska 😍
//Robin & Vimla! 💚️
Internet in EU countries not working
I had been in Denmark, Germany and Italy as connections to a trip to South America and I had no signal in those European countries. I was counting on it.
30 June 2022
Reply from Vimla!
Hello! 👋
I'm sorry to hear that. If you have the international service activated on your subscription (Mitt Vimla -> Inställningar (settings) -> Utlandstjänster (international services), it should of course work for you! But sometimes the SIM-card needs some help to find the foreign network, and in that case we have some great FAQ's (https://faq.vimla.se/) that you can follow to manually force the SIM-card to find the network.
If you're still having troubles, please contact our support so they can take a look at your subscription!
You'll find the support here:
Mail: hej@vimla.se
Chat: vimla.se/chatt (open weekdays between 12:30-16:30).
//Robin & Vimla! 💚️
So far its good.
Its my first month of uing Vimla. So far its going good. But i was dissapointed as i made the subscription of 100 Gb in last week of previous month. i thought it would be charged me accourding to rest of the days, But you took the full price and I only used it for hardly 4 to 5 days .
26 June 2022
Reply from Vimla!
Hello there! 👋
Great that you're satisfied so far with us. However, it sounds strange regarding the payment. In the first payment you'll pay for the days the subscription has been active during the first month, and for the whole next month. So the first payment will be bigger. I would like you to contact our support, so that we can sort this out for you how the case may be 😊
//Robin & Vimla! 💚️
No service outside of Sweden.
No service outside of Sweden.. (Even though I should have plenty of roaming data as promised in the contract)
I've been in contact via email over and back for weeks and it's been a complete waste of time. They first asked me to tick a box in my settings on my account online. After this did nothing they told me I need to go to the online chat and seek help there. Their 'chat' is nowhere to be found and I keep getting redirected to the page to send them an email. I'm done being led around in circles..
If you go with this crowd pray you don't need help from customer service because you won't get it.
21 June 2022
Unprompted review
Reply from Vimla!
Hello there!
I'm really sorry to hear this, and your experience with us. This is not how it's meant to be.
To be able to use the subscription abroad, you have to have the international service activated on your Mitt Vimla-account. If you can't activate the service by yourself, our support have to take a look at it for you. The reason you can't activate the service by your own is hard to answer, since it could be depending on a lot of different factors.
If you can't find our chat, it's probably because you've tried to access it while it was closed 😔️ Our current opening hours for the chat is on weekdays between 12:30-16:30.
Once again I'm really sorry for this and if you're still with us, please contact our support again and we will try and help you as best as we can 🤗
//Robin & Vimla! 💚️
Reply from Vimla!
Hejsan! 👋
Vad härligt att du är nöjd med oss so far, och hoppas du förblir nöjd 😀️
Vi är glada över att ha dig som användare hos oss på Vimla! 💚️
Önskar dig en fin dag!
//Filippa & Vimla!💚️
Reply from Vimla!
Hello Noel!
Thank you for your nice judgment.
We are very happy to hear this. 😊️
We wish you a good day ❤️
//Filippa & Vimla!💚️
Had a lovely experience with Vimla
Had a lovely experience with Vimla! Had a sim delivered and a subscription started (without a personnummer) and their customer service was excellent! Please do keep it up. Lots of fast data with affordable prices, hope they can be a bit more cheaper..
The only issue I have is that they have operational issues that crop up(you can view them on status.vimla.se) every few days, and might take several hours to be resolved.
27 May 2022
Reply from Vimla!
Hello there!
Great to hear that you've had a great experience with us so far! That's pleasing to hear for us 🤗
Operational issues is something that every service provider (we're using Telenor's network) is experiencing, and something that we of course would like to be without!
I'm sorry that you've been experiencing the problems that may occur when there's a issue from us, but I'm keeping my fingers crossed that you won't have to experience that again 🤗️
//Robin & Vimla! 💚️
Vimla nonchalant and ignoring
I had a number reposed. I wanted to open it and Vimla sent me a notice: Your subscription is active. But that was not true. It was absolutely not active. I sent them a note about this - and nothing happened. Four days later I asked them "why don't you fix this". No answer. Two days later I told them that they should leave my subscription reposed, because I ought to find a phone company that can make my number work. No answer.
Vimla is a very nonchalant and ignoring company that doesn't even bother to answer when you complain. Choose another company! If I could give them zero stars I would have done that!
12 May 2022
Unprompted review
Reply from Vimla!
Hello!
I'm really sorry to hear this, and we want to help our users! However, when we're experiencing a bigger number of people contacting us than usual, the support's response time can be longer unfortunately 😔️
If you have a urgent matter, like it sounds you do in this case, please contact us via our chat. Our support does of course want to help you with this, and through our chat they can do it as fast as possible! You can find the chat here:
Chat: vimla.se/chatt (working days between 9-16).
All the best,
//Robin & Vimla! 💚️
Bra app med all info!
12 May 2022
Reply from Vimla!
Heeeellllloooooo! 👋
Vad trevlig att du är nöjd. Och extra kul att appen gör jobbet! 😍 Då blir vi glada 🤗
//Robin & Vimla! 💚️
Reply from Vimla!
Howdy! 🤠
That's great to hear. Hallelujah!🥳
//Robin & Vimla! 💚️
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