Village Vets Formby and Crosby Reviews 

190
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 189 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight that the entire team of receptionists, nurses, and veterinarians is exceptionally friendly, deeply caring, and highly professional when handling all kinds of animals. Many people appreciate that the practitioners take ample time during appointments to thoroughly examine pets, answer every question, and explain medical procedures clearly. Visitors often note the great convenience of utilizing online services or being easily accommodated at short notice when urgent care is needed. Consumers also find the clinic environments exceptionally clean, calm, and wonderfully well-suited for keeping even the most nervous pets completely comfortable throughout their visits.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing the entire team as welcoming, kind, and... See more

Service

Customers consistently note positive experiences with service, highlighting that pets are made to feel... See more

Customer service

Customers report highly positive experiences with customer service, consistently feeling listened to and... See more

User experience

Users describe positive interactions with user experience, consistently praising the kind, caring, and... See more

Facilities

Reviewers mention positive feedback about facilities, noting that the surgery is clean, modern, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Megan Davies is pleasant and personable and takes time to explain issues. Clearly very knowledgable and helpful. I have full confidence in the practice. Behind reception sometimes feels a bit chaotic... See more

Rated 5 out of 5 stars

Polly is a very anxious dog especially when visiting new places and of course the vets. The time that has been spent by the vet nurses and vet Gaynor has paid dividends and Polly is now much calmer.... See more

Rated 5 out of 5 stars

I’ve been with Formby Village Vets and Crosby for several years now. Both of my cats have been under Helen’s care for years and she is so great with them. I wouldn’t take my furbabies anywhere else!... See more

Rated 5 out of 5 stars

It’s tough walking past the surgery in Formby as our dog pulls to go in for a cuddle and a biscuit ! We always feel listened to whatever we are in for and they check everything thoroughly The waiti... See more


Company details

  1. Veterinarian

Written by the company

Your Pet’s Health, Our Priority Exceptional Vet Care, Anytime You Need It Experience the care of our multi-award-winning, independently owned and family-run, MEMBERSHIP-ONLY practice, where we offer comprehensive and compassionate care for your pet, with a personal touch. We also understand that your busy schedules can make it hard to remember regular check-ups, vaccines and treatments so we send you regular reminders allowing you to fully enjoy the companionship of your beloved pet. With our members-only practice, you get regular check-ups, parasite protection, and unlimited consultations with our vets or nurses – all included. Our membership ensures your pet receives comprehensive, proactive care, allowing you to focus on the joy they bring into your life.


Contact info

4.9

Excellent

TrustScore 5 out of 5

190 reviews

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4.9

All reviews

(190)

190 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely vet practice

All the staff are lovely. My vet was easy to talk to, gave great advice and was understanding. The reception staff and nurses are caring and friendly. I wouldn’t go anywhere else.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

They really take the time to explain…

They really take the time to explain everything and listen to our questions, they follow up when they say they will and they’re lovely with Misha. Vidivet is a brilliant addition to the service too, giving us immediate access to advice anytime

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Our village vets practice is the…

Our village vets practice is the kindest friendliest most caring one we have ever used and we are lucky to still have them in Formby. Our dogs have been under their care for many years up until their passing, the most recent this weekend. Thank you from all of us and especially Poppy.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing vet

Helen is an amazing vet and manages my reactive terrier with ease. She is so helpful and friendly it gives me great confidence.
Village vets is brilliant great advice kindness and understanding.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and welcoming

I had a really positive experience at the vets with my dog. The staff were friendly and reassuring and the vet took time to explain everything clearly. My dog was treated with the patience and care, which made the visit much less stressful. I would highly recommend them.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Frith-Guide Dog.

They staff are great so friendly, and Kristina the vet is the best. She is made to be a vet has all the qualities I think that is required to be a great vet.

Her bedside manner is second to none. She tried to save my lovely 7 year Labrador Charlie but sadly couldn’t, so when I decided to become a puppy raiser for Frith I knew that it was only Kristina I wanted to look after him throughout the next year.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

My dog is old now and has heart failure…

My dog is old now and has heart failure 💔 due to the care of the vets he has lived past Christmas and a few other near misses.
Christina has been amazing with my dog who is an old grumpy snappy dog.
Christina is the only vet he has licked and never growled at. He is so relaxed with her and listens for her when we attend.
The receptionists are always helpful abd cheerful
The nurses are also lovely and put you at ease.
We are on the VIP plan which has been a god send with the consultations my dog has needed.
Excellent care for my pouch. 🤩

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Crosby Village Vets is an amazing…

Crosby Village Vets is an amazing practice. The staff are so friendly, helpful and professional. I have total confidence in them. My dog Coco gets the very best treatment, they are so lovely with her and we never feel rushed. Can’t recommend them enough.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

From the receptionists to the nurses to…

From the receptionists to the nurses to the vets - best vets ever! Everyone is so kind and caring with my little dog who is so nervous and scarred from our last vets, but they treat her with so much love and makes me confident that she is in the best hands every time I bring her in. Can’t recommend enough.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Second to none…truly exceptional care

From the moment we registered with this vet, the care has been absolutely exceptional. The whole team go above and beyond—not just professionally, but with genuine compassion and kindness.

Every visit, it’s clear how much they truly care about the animals they treat. They take the time to explain everything, make you feel reassured, and treat your pet like their own.

The love and attention they show to Winnie means the world to me, and I honestly wouldn’t trust anyone else with her care.

Thank you for everything you do—you’re simply the best 🐾

17 March 2026
Unprompted review
Rated 5 out of 5 stars

We love both the Formby and Crosby…

We love both the Formby and Crosby clinic. My greyhound has monthly treatments due to old age and has also recently had an injury requiring multiple appointments. All staff have been amazing and everyone is incredibly friendly. I will be bringing all future pets to the same vets.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Every member of the team are genuinely…

Every member of the team are genuinely amazing with such a great rapport with everyone and their pets. They always remember your pets name and will give a cuddle and a fuss and even treats after their appointment. We have so much faith in the team, we wouldn’t go anywhere else. Best vet team there is, thank you all so much.

21 March 2026
Unprompted review
Rated 5 out of 5 stars

What a brilliant warm welcome

What a brilliant warm welcome. Our dog and cat were there for their first visit and booster vaccines.
Everybody made such warm welcomes and made us and our pets feel truly welcome.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Great vets.

It is always very clean and there is always a member of staff to greet you. All staff are very friendly to my pet and myself. They always give me good and correct advice and I feel my pet is in good hands x

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and helpful

The staff are so friendly and helpful. My grumpy cat doesn't make many appearances but when she does everyone knows about it. The staff are always so patient and understanding with her.

9 March 2026
Unprompted review

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