I wanted over an hour and a half for a doctor never to show up. Took my money snd no refund. Absolute SCAM. Will be taking further action
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See what reviewers are saying
First time using VideoDoc...I hate going to doctors ! I would not hesitate to use this service again. The doctor was such a pleasant, friendly, professional gentleman and put me at ease straight away... See more
Company replied
Interaction was top class. Orientation through site could be a little easier as I found it hard to navigate when sick as attention levels are down. Submitted code request multiple times as their wa... See more
Company replied
VideoDoc App no longer works in Ireland. Shortly after paying for a yearly subscription, the service is now down "for maintenance" for 3 weeks now, with no date from customer service as to when i... See more
Company details
Information provided by various external sources
videoDoc gives you instant access to see a doctor online using your PC or mobile device for a secure video chat. All our doctors on videoDoc.ie or Vhi Online Doctor are registered with the Irish Medical Council or our UK patients using videoDoc.co.uk consult a General Medical Council registered doctor. Our team of doctors are ready to see you Monday - Friday, 10am – 2pm & 4pm - 8pm // Saturday and Sunday, 10 am - 4pm. No need to make an appointment, just log in and see a doctor now. Our service provides treatment and diagnosis for everyday illness, as well as providing a prescription, sick note or A&E referral letter when appropriate. videoDoc allows you see a doctor at a time that suits you, without the need to travel.
Contact info
Carlisle Business Centre, 51 Bracken Road, Sandyford, Dublin, D18 CV48, Dublin, Ireland
- +353 1 907 3400
- info@videodoc.ie
- videodoc.ie
2.0
Poor
3K reviews
Hasn’t replied to negative reviews
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Quick and simple
Quick and simple. Saved time and money in sorting out my issue with great quality assistance
12 July 2019
Unprompted review
Reply from videoDoc
Hi Simon,
We’re delighted you feel the service is so beneficial! We pride ourselves on the care of patients in an efficient manner, so this is great to see.
Best wishes,
Gemma
Really quick & easy to use
Really quick & easy to use. Friendly doctor who made it v comfortable.
12 July 2019
Unprompted review
Reply from videoDoc
Hi Kat,
Thank you for your lovely review. We so appreciate you taking the time to share your experience with videoDoc.
Best wishes,
Gemma
This is an excellent service
This is an excellent service. The Doctor rang me within 10 minutes and the prescription faxed through to my local service.
12 July 2019
Unprompted review
Reply from videoDoc
Hi Aisling,
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with videoDoc.
Best wishes,
Gemma
Yes I found this service extremely easy…
Yes I found this service extremely easy to use. I would recommend that you share more information before using to update customers that if an antibiotic is needed that you have the local pharmacy details.
I was in Spain and needed to travel back to the pharmacy which was half an hour away to get their details and if I new before my appointment I could of saved myself an hour.
12 July 2019
Unprompted review
Reply from videoDoc
Hi Thomas,
Thank you for your feedback on the service. We’re very grateful for your review, patient feedback is key to our continued and consistent improvement. We have a database of all Irish pharmacies and some pharmacies in the UK. However, in other EU countries, we would require that the patients have a pharmacy in mind that they wish for us to send their prescriptions to if required. We will be sure to take your feedback on board and consider compiling a larger EU database of pharmacies in the future if possible.
Best wishes,
Gemma
Reply from videoDoc
Hi Linda,
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with videoDoc.
Best wishes,
Gemma
Super service very professional and…
Super service very professional and friendly
11 July 2019
Unprompted review
Reply from videoDoc
Hi Therese,
Thank you so much for your review. We’re very grateful as patient feedback is key to our continued and consistent improvement.
Best wishes,
Gemma
Doctor was great but my employer would…
Doctor was great but my employer would not accept the medical cert provided
11 July 2019
Unprompted review
Reply from videoDoc
Hi Laura,
Thank you for your feedback we are very happy to hear that you found the Doctor to be great, but we are sorry to hear about your issues with your medical cert.
Our Medical certs (Sick Notes) have all the correct information and should be accepted by employers without issue. However if your employer requires the information to be presented in a slightly different way we can certainly help you with this.
We'll be in touch privately to offer more assistance.
Best Wishes
Daren
Such a handy service- fast and efficient
11 July 2019
Unprompted review
Reply from videoDoc
Hi Hannah,
Thank you so much for your review. We’re very grateful as patient feedback is key to our continued and consistent improvement.
Best wishes,
Gemma
Great experience
11 July 2019
Unprompted review
Reply from videoDoc
Hi Paridhi,
Thank you so much for your review. We really appreciate your feedback and are glad you like the service.
Best wishes,
Gemma
Would have been nice to know that they…
Would have been nice to know that they can’t make referrals for tests before I paid for the appointment as now I have to go to my GP and pay for that appointment also. Had I known this I would not have got an online doctor.
11 July 2019
Unprompted review
Reply from videoDoc
Hi Michaela,
We are sorry that you were disappointed with the result in that you had to follow up with your own GP. We have refunded the charge for your consultation now. In some cases, a physical examination is required. In these instances, to ensure that your best care remains the No.1 Priority, our doctors will refer you to your regular GP. We do appreciate this can be a little frustrating, but we only do this to ensure that your best medical needs are looked after appropriately. We only provide referral letters for A&E, certain X-Rays and certain MRIs through the service.
Best wishes,
Gemma
Seen the doctor within minutes,very…
Seen the doctor within minutes,very friendly and efficient . Very easy to use the service once I have finally made the first call. I will definitely be using this service if I need it
11 July 2019
Unprompted review
Reply from videoDoc
Hi Kathleen,
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with videoDoc.
Best wishes,
Gemma
Poor reception and found it a little…
Poor reception and found it a little hard to hear/understand doctor.
11 July 2019
Unprompted review
Reply from videoDoc
Hi Michelle,
We are sorry to hear that you were disappointed with the quality of reception on the call. We recommend a strong WiFi or data connection when using our service to ensure the highest standard of quality on the call. If you wish you can give us a call on 01 907 3400 and we can look into this technical issue for you and attempt to ascertain the root of the problem.
Best wishes,
Gemma
Had a video with go told him symptoms…
Had a video with go told him symptoms of ear infection told me could be virus no sleep last night made appointment with my own doctor for today so 40euro wasted pay today 70euro plus medication videodoc not great
11 July 2019
Unprompted review
Reply from videoDoc
Hi Adele,
We are sorry that you were disappointed with the result in that you had to follow up with your own GP. We have refunded the charge for your consultation now. In some cases, a physical examination is required, in these instances to ensure that your best care remains the No.1 Priority our doctors will refer you to your regular GP. We do appreciate this can be a little frustrating, but we only do this to ensure that your best medical needs are looked after appropriately.
Best Wishes
Peter
It was my first time using the Online…
It was my first time using the Online Doctor feature in VHI app and I must say it was such a great experience. I got to speak with a doctor within minutes after checking-in. The doctor was very friendly and helpful. My medicine was ready for collection in a chosen pharmacy within minutes after ending the call. Highly recommended!
11 July 2019
Unprompted review
Reply from videoDoc
Hi Gkama,
We’re delighted you feel the service is so beneficial! We pride ourselves on the care of patients in an efficient manner, so this is great to see.
Best wishes,
Gemma
Seen quickly
Seen quickly, in depth consultation and a very professional and friendly service. I will most certainly use this service again.
10 July 2019
Unprompted review
Reply from videoDoc
Hi Maggie,
We’re delighted you feel the service is so beneficial! We pride ourselves on the care of patients in an efficient manner, so this is great to see.
Best wishes,
Gemma
Excellent service
Excellent service! Booked an appointment on my way to work and had seen the doctor and got a prescription within an hour. Quick and easy!
Doctor's are extremely friendly and made me feel at ease.
Fantastic service, would definitely recommend!
10 July 2019
Unprompted review
Reply from videoDoc
Hi Amy,
Thank you for taking the time out to leave such a detailed 5-star review. We’re delighted you feel the service is so beneficial! We pride ourselves on the care of patients in an efficient manner, so this is great to see. We really appreciate you being a loyal customer and helping to share the word about videoDoc.
Best wishes,
Gemma
Short wait
Short wait, doc had a lovely manner, listened and answered my questions easily. Also phoned the pharmacy to make sure the prescription had gone through.
9 July 2019
Unprompted review
Reply from videoDoc
Hi Ali,
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with videoDoc.
Best wishes,
Gemma
Highly Recommend ⭐️⭐️⭐️⭐️⭐️
Absolute excellent service, I would highly recommend Video Doc.
To speak with a doctor that actually cares about ones issue and have the time to listen to you is reassuring that there are doctors who actually do care instead of just fobbing you off etc.
I spoke with a very understanding doctor who was a pleasure to speak with too and gave me some great advice.
I will definitely be using Video Doc again.
9 July 2019
Unprompted review
Reply from videoDoc
Hi Stephen,
Thank you for taking the time out to leave such a detailed 5-star review. We’re delighted you feel the service is so beneficial! We pride ourselves on the care of patients in an efficient manner, so this is great to see. We really appreciate you being a loyal customer and helping to share the word about videoDoc.
Best wishes,
Gemma
Reply from videoDoc
Hi Annonymous,
We’re delighted you feel the service is so beneficial! We pride ourselves on the care of patients in an efficient manner, so this is great to see.
Best wishes,
Gemma
I had an eye infection and needed…
I had an eye infection and needed prescribed treatment for it. Sent pic to video doc and she sent prescription to my chemist and i collected it! Very handy for the likes of simple visible ailments such as above, not sure how it'd work for other more complicated issues.
9 July 2019
Unprompted review
Reply from videoDoc
Hi HD,
We’re delighted you feel the service is so beneficial! We pride ourselves on the care of patients in an efficient manner, so this is great to see.
Best wishes,
Gemma
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