I like the general quality of product (bookshelf from solid pine wood), nice and fast delivery. Although in construction process it seemed a bit shaky, the shelf turned out to be good and stable. I h... See more
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Horrible quality product. Edit: After communicating with customer service I received partial refund, because I did not want to send item back (too much hassle). In over all, customer service was goo... See more
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The box was completly rotten and all the fungus from the roten box got on the sup board! Its dirty looks like the blue silicon is coming off the white in some places paddle is scratched and there are... See more
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The ordered item did not match the description, and its quality was very low in relation to its price. The ordered dog house was not made of engineered wood but rather regular particle board, which... See more
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Company details
Written by the company
vidaXL ir starptautisks tiešsaistes mazumtirgotājs, pie kura varat atrast visu, kas nepieciešams jūsu mājai, dārzam, garāžai un dari-pats projektiem. Mūsu koncepta pamatā ir plaša produktu klāsta piedāvājums, kas ļauj cilvēkiem “dzīvot labāk, tērējot mazāk”. Izmantojot vienkāršus izmaksu samazināšanas risinājumus, kas negatīvi neietekmē produktu kvalitāti, mēs spējam padarīt mūsu produktus pieejamus pēc iespējas lielākam cilvēku skaitam. Visi procesi - no produktu izstrādes un iegādes, mārketings un pārdošana, loģistika un klientu apkalpošana - ir mūsu rokās. Tādā veidā mēs pilnībā kontrolējam savu produktu funkcionalitāti, kvalitāti un izmaksas.
Contact info
Netherlands
- vidaxl.lv
3.6
Average
308 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Delivery of goods on time
Delivery of goods on time
Perhaps not a complete set of goods
Not all good quality products are flawed
Correspondence is very bad from different managers with different answers and lateness.
11 October 2021
Reply from vidaXL
Dear Alisa,
Thank you for your feedback.
The customer satisfaction is extremely important to us, and we appreciate your review.
I will send you an email shortly, to offer you some help with this matter.
Kind regards,
vidaXL
Quality is not so good, design looks well.
The quality is not so good as we expected. Wood details fastened with clamps, not screws. It is really bad. But product design ofcour looks good.
11 October 2021
The quality is poor
0371000032105
The quality is poor. Lighting parts are not glued evenly. The brightness of the lighting is not enough for ease of use. The price does not match the quality.
8 October 2021
Reply from vidaXL
Dear Sergei,
Thank you for your feedback.
Apologies if the product did not meet your expectations.
As a reminder, every vidaXL order comes with a 30 day return period in which the items can be returned free of costs. All you needed do is contact customer support as we are happy to help
I will send you an email shortly, to offer you some help with this matter.
Kind regards,
vidaXL
VidaXL- never again!!!
I do not recommend this store to anyone! the product is not returned and the money is not refunded.
7 October 2021
Reply from vidaXL
Dear,
Thank you for your feedback.
Apologies if the product did not meet your expectations. Regarding your order i can see that we did issue refund without returning products . Also we did provide you with refund letter which could help your bank to locate payment
I will send you an email shortly, to check once again if you receive refund since we did not hear from you
I am looking forward to hearing back from you.
Have a lovely day!
Kind regards,
Good service and delivery.
7 October 2021
Good and fast delivery.
3 October 2021
I have 19 stairs
I have 19 stairs. But I had to buy 30 pieces of stair carpets. And all of them where of different size (+/1 2 cm)
3 October 2021
Reply from vidaXL
Dear Olga
Thank you for your feedback.
Apologies if the product did not meet your expectations.
I can see that you already spoke to my colleagues and it seems like you agreed to a solution for your problem. I hope your issue will get sorted, if not, please do not hesitate to contact us back.
I will send you an email shortly, to ensure you received full support
Have a nice day!
Kind regards,
Delivered product
Delivered product - the blind is good, but, unfortunately, deformed. Probably on delivery.
30 September 2021
nice service!
28 September 2021
did not refund the money for the…
did not refund the money for the returned item (two months)
23 September 2021
Reply from vidaXL
Dear Andrey,
Thank you for your feedback.
I apologies for delay . Unfortunately sometimes refund can not be done automatically if tracking information is not updated.
we always advise your customer to lets us know once carrier pickup parcel to avoid waiting for a parcel to be scanned in our warehouse.
We also have sent you an email to further discuss and find a suitable solution to resolve this issue.
Kind regards,
vidaXL
My order arrived in 5 days to my house…
My order arrived in 5 days to my house door, I'm satisfied.
23 September 2021
Bad quality
Bad quality. I had to make new holes for bolts. The level of sovietic furniture od 70ies. Shame.
20 September 2021
Reply from vidaXL
Dear Ģirts ,
Thank you for taking the time to review your order.
We are sorry to hear the product did not meet your expectations.
As a reminder, every vidaXL order comes with a 30 day return period in which the items can be returned free of costs. After that, the products are covered with a 2 year warranty in which we would be happy to help with, for example, spare parts to help solve the issue. Feel free to contact our customer service if there are ever any issues.
We would like to assure you that we are continuously working on improvements for both our products and services.
I have sent you an email to discuss some options to help resolve the issues you're experiencing. Would you be so kind as to check this message and get back to me when possible?
I am looking forward to hearing back from you.
Kind regards,
vidaXL
All is excellently
18 September 2021
Quick and easy with price better than…
Quick and easy with price better than elsewhere. Recommended.
16 September 2021
All was good
All was good! But didnt get confirmation on email. So, almoust buy somwhere else...when get the sms about my order arrival!
11 September 2021
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