Not the best quality of wood, some holes are too deep, some too shallow and screws are too weak and deform while putting it together, some boards where damaged and sticker was put over the scratche... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I wasn't very happy with my last order from vidal xl,so i left a review,soon after that a women named Mirela contacted me and tried to solve my problem. I was very happy that she offered me three off... See more
Company replied
Delivery took longer then it was first said, but that was ok because it was Christmas time. The problem was the parts for the garden house came damaged and some panels came cut wrong. P.S. Great cu... See more
Company replied
It's all about ease of communication and simplicity of trade. I ordered and they delivered. Not much philosophy here.
Company replied
Company details
Written by the company
vidaXL međunarodna je online maloprodajna trgovina gdje možete pronaći sve što vam je potrebno za vaš dom, vrt, garažu i projekte "uradi sam". Naš koncept temelji se na ponudi širokog spektra proizvoda koji omogućuju ljudima da “žive bolje i troše manje”. Koristeći se jednostavnim rješenjima za smanjenje troškova koja ne utječu negativno na kvalitetu proizvoda, možemo učiniti svoje proizvode dostupnima što većem broju ljudi. Svi procesi od razvoja proizvoda i nabave, marketinga i prodaje, logistike i službe za korisnike u našim su rukama. Tako imamo potpunu kontrolu nad funkcionalnošću, kvalitetom i cijenom svojih proizvoda.
Contact info
Netherlands
- vidaxl.hr
3.5
Average
897 reviews
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast delivery
9 November 2024
Unprompted review
Reply from vidaXL
Dear Jure Markovic,
Thank you for taking the time to leave feedback about your experience!
We are committed to providing exceptional delivery service to all of our customers.
Hope to see you again soon!
Best wishes,
Deisy - vidaXL
Proportion between price and quality
Relatively fast delivery, acceptable price and quality
7 November 2024
Unprompted review
Reply from vidaXL
Dear Davor Zekan,
Thank you for the kind comment.
It is our goal to provide high-quality products with affordable pricings.
We are always keen to answer any questions you have. Please always feel free to reach out to us.
Best wishes,
Deisy - vidaXL
Keep on the good job
Everything was so easy, straightforward, professional and quick
6 November 2024
Unprompted review
Reply from vidaXL
Dear Tina Filipović,
Thank you for the kind comment.
Your compliment is an affirmation of our delivery service.
We are always keen to answer any questions you have. Please always feel free to reach out to us.
Best wishes,
Deisy - vidaXL
Reply from vidaXL
Dear Robert Kuster,
Thank you for taking the time to leave feedback about your experience!
Your feedback is greatly appreciated, and we are committed to continuously improving our products to meet your needs.
Looking forward to seeing you again soon.
Kind regards,
Louise - vidaXL
Fast delivery
2 October 2024
Unprompted review
Reply from vidaXL
Dear Martina,
Thank you for taking the time to leave feedback about your experience!
We are happy that you are satisfied with our delivery. We are committed to constantly providing all-around high-quality services.
We look forward to welcoming you back to vidaXL in the near future.
Regards,
Louise - vidaXL
good customer sevis
I was very disappointed with the product, but what is actually good is the customer service and the return process. I'm still waiting for a refund. What I could possibly object to is why they ask for feedback or a review before refunding the money
1 October 2024
Unprompted review
Reply from vidaXL
Dear Ksenija ,
Thank you for taking the time to leave feedback about your experience!
Your praise means the world to us. We are glad to hear that we are on the right track.
We are always keen to answer any questions you have. Please always feel free to reach out to us.
Regards,
Louise - vidaXL
Sadly
Delivery on point. Issues wrong bill and to correct it you will have a rough time with poor customer service, probably automated with bots, asking you the same info over and over. If it is something small, probably good store. But you need some quantities or have a deadline with your project, probably best to avoid. If something go wrong, don't expect it to be resolved soon.
25 September 2024
Unprompted review
Reply from vidaXL
Dear Sir,
We have asked for more information about your order and your contact in a private message, but unfortunately we did not receive your response.
If we can help with anything, please contact us directly at feedback@vidaxl.hr
Thank you for your understanding.
Sincerely,
Mirela/vidaXL
Prompt delivery and good quality…
Prompt delivery and good quality of ordered cupboard.
5 September 2024
Unprompted review
Reply from vidaXL
Dear Zeljka Lindgreen,
Thank you for choosing vidaXL.
We're delighted to hear from a satisfied customer like you. Customer satisfaction is our top priority, and we are committed to continuously improving our products to meet your needs.
Hope to see you again soon!
Sincerely,
Jeana - vidaXL
SUP board
I liked that my SUP board came with everything needed and it was really cheap.
19 August 2024
Unprompted review
Reply from vidaXL
Dear lorena savi,
Thank you for taking the time to leave feedback about your experience!
It is our goal to provide high-quality products with affordable pricings.
Looking forward to seeing you again soon.
Kind regards,
Deisy - vidaXL
Very good experience
Very good experience. I ordered a table that came damaged and after I made my complaint they offered me money back because that table was the last one and couldn't be replaced. My return was free of charge and I received money very quickly. I ordered another one, very similar, and that one came in perfect condition. I also purchased chairs. Every order that I made was delivered within 5 working days. I love it.
3 September 2024
Unprompted review
Reply from vidaXL
Dear Jelena,
Thank you for taking the time to leave feedback about your experience!
We're delighted to hear from a satisfied customer like you. Thank you for taking the time to share your thoughts with us.
We look forward to welcoming you back to vidaXL in the near future.
Kind regards,
Louise - vidaXL
The product I bought doesn't work
The product I bought didn't work right, they offered me refund
28 August 2024
Unprompted review
Reply from vidaXL
Dear Rahela,
We are glad that we manage to establish communication and resolve the issue.
Please feel free to contact us at feedback@vidaxl.hr if you should have questions in the future, or we might help with anything.
Sincerely,
Mirela/vidaXL
Contact center doing great
Prompt, delivered as agreed, contact center very helpful during the delivery process.
19 July 2024
Unprompted review
Reply from vidaXL
Dear Jasna ,
Thank you for taking the time to leave feedback about your experience!
We're delighted to hear from a satisfied customer like you. Thank you for taking the time to share your thoughts with us.
We look forward to welcoming you back to vidaXL in the near future.
Regards,
Louise - vidaXL
Reply from vidaXL
Poštovana,
Kontaktirali smo Vas nakon Vaše recenzije i drago nam je da smo zajednički uspjeli doći do pozitivnog rješenja.
Djelomični povrat novca je obrađen, o čemu sam Vas obavijestila i putem maila.
Nadamo se da ćemo Vas ponovo vidjeti na www.vidaXL.hr, a za buduća pitanja, ili potrebnu pomoć, slobodno nas kontaktirajte.
S poštovanjem,
Mirela/vidaXL
Satisfied with the product
Satisfied with the product. We use it on the floor as a Reading corner for kids.
16 August 2024
Unprompted review
Reply from vidaXL
Dear Jelena ,
Thank you for taking the time to leave feedback about your experience!
It is our goal to provide high-quality products with affordable pricings.
We look forward to welcoming you back to vidaXL in the near future.
Regards,
Louise - vidaXL
Good contact and products are good
14 August 2024
Unprompted review
Reply from vidaXL
Dear Marko Spodnjak ,
Thank you for taking the time to leave feedback about your experience!
We're delighted to hear from a satisfied customer like you. Thank you for taking the time to share your thoughts with us.
We look forward to welcoming you back to vidaXL in the near future.
Regards,
Louise - vidaXL
All was on the time
All was on the time. I am satisfay with my purchase.
Best regards
14 August 2024
Unprompted review
Reply from vidaXL
Dear Miroslav ,
Thank you for taking the time to leave feedback about your experience!
Your compliments about our delivery service are greatly appreciated. We are committed to providing exceptional service to all of our customers.
We look forward to welcoming you back to vidaXL in the near future.
Regards,
Louise - vidaXL
Instruction was a little hard for…
Instruction was a little hard for following but the table is the same like in advertising.
28 June 2024
Unprompted review
Reply from vidaXL
Dear dubravka radić,
Thank you for taking the time to leave feedback about your experience!
Your feedback is greatly appreciated, and we are committed to continuously improving our products to meet your needs.
Hope to see you again soon!
Regards,
Deisy - vidaXL
I got a faulty product (the product…
I got a faulty product (the product itself is to blame, not the seller) and they immediately sent a courier to pick the parcel up. Great service.
26 July 2024
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for choosing vidaXL. It's always gratifying to hear that we've made a positive impact on our customers.Customer satisfaction is our top priority, and we are delighted to hear that you are pleased with our service.
Hope to see you again soon!
Sincerely,
Jeana - vidaXL
Tende su jako nekvalitetne
Tende su jako nekvalitetne. Ne vrijede 100e a ne 500.
23 July 2024
Unprompted review
Reply from vidaXL
Poštovani,
Nakon što smo primili Vašu recenziju, zatražili smo više informacija o narudžbi i Vaš kontakt mail kako bismo mogli provjeriti, no nismo nažalost dobili Vaš odgovor.
Za sva pitanja u vezi Vaše narudžbe ili potrebnu pomoć, molimo kontaktirajte nas na feedback@vidaxl.hr
Zahvaljujemo na razumijevanju, uz lijepi pozdrav.
Mirela/vidaXL
Bad help service and delivery
Bad help service and delivery, they said delivery in 3-7 working days, it passed more than one month and nothing, they cancelled order and said buy again, new price was without discount.... Disaster never more I will buy on their pages
12 July 2024
Unprompted review
Reply from vidaXL
Poštovani Bruno,
Nakon Vaše recenzije, zatražili smo više informacija o narudžbi i Vaš kontakt, kako bismo Vas mogli kontaktirati, međutim, nismo dobili Vaš odgovor.
Za sva Vaša pitanja, molimo kontaktirajte nas na feedback@vidaxl.hr
Zahvaljujemo na razumijevanju.
S poštovanjem,
Mirela/vidaXL
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