Not the best quality of wood, some holes are too deep, some too shallow and screws are too weak and deform while putting it together, some boards where damaged and sticker was put over the scratche... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I wasn't very happy with my last order from vidal xl,so i left a review,soon after that a women named Mirela contacted me and tried to solve my problem. I was very happy that she offered me three off... See more
Company replied
Delivery took longer then it was first said, but that was ok because it was Christmas time. The problem was the parts for the garden house came damaged and some panels came cut wrong. P.S. Great cu... See more
Company replied
It's all about ease of communication and simplicity of trade. I ordered and they delivered. Not much philosophy here.
Company replied
Company details
Written by the company
vidaXL međunarodna je online maloprodajna trgovina gdje možete pronaći sve što vam je potrebno za vaš dom, vrt, garažu i projekte "uradi sam". Naš koncept temelji se na ponudi širokog spektra proizvoda koji omogućuju ljudima da “žive bolje i troše manje”. Koristeći se jednostavnim rješenjima za smanjenje troškova koja ne utječu negativno na kvalitetu proizvoda, možemo učiniti svoje proizvode dostupnima što većem broju ljudi. Svi procesi od razvoja proizvoda i nabave, marketinga i prodaje, logistike i službe za korisnike u našim su rukama. Tako imamo potpunu kontrolu nad funkcionalnošću, kvalitetom i cijenom svojih proizvoda.
Contact info
Netherlands
- vidaxl.hr
3.5
Average
897 reviews
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
As expected with no problem
I found the merchandise online, and they send it with really fast delivery.
Everything went well, there is no problem with it
18 April 2025
Unprompted review
Reply from vidaXL
Dear Leo Jurman,
Thank you for taking the time to leave feedback about your experience!
We are glad to learn everything went smoothly.
Your compliment is an affirmation of our delivery service.
Looking forward to seeing you again soon.
Regards,
Joan - vidaXL
Various kind of products,competitive prices, fast and helpfull helpdesk.
Various kinds of products, very competitive prices. Fast delivery. Help desk works 24 hours on day, 7 days on week, staff very kind and helpfull.
25 April 2025
Unprompted review
Reply from vidaXL
Dear DrazenS,
Thank you so much for taking the time to leave us this amazing review.
We're ecstatic to hear that you were happy with our service.
It is our goal to provide high-quality products with affordable pricings.
We are happy to provide a prompt delivery service to you.
We hope to see you again in the near future.
Regards,
Joan - vidaXL
Reply from vidaXL
Dear Pavao,
After your feedback, we have asked for your order and contact details in a private message, so that we can establish communication and help you.
Since we have not received your response, please contact us directly at feedback@vidaxl.hr
We appreciate your understanding.
Sincerely,
Mirela / vidaXL
Reply from vidaXL
Dear Sandra,
As agreed, we have prepared a voucher for you, and it is sent to your email address.
We hope that you are satisfied with our support. For further questions or if you need our help, we will be happy to assist you.
Sincerely,
Mirela / vidaXL
The site's service is very bad
The site's service is very bad, for the last order we did not receive an invoice, nor any guarantee, nothing. I am hereby asking you to send me the invoice with the details.
15 April 2025
Unprompted review
Reply from vidaXL
Dear Anka,
Please be informed that you refund has been processed, and you can check your payments in the following days.
We hope that you are satisfied with the solution and our support.
For the assistance or necessary help, you are welcome to contact us at feedback@vidaxl.hr
Sincerely,
Mirela/vidaXL
******
Poštovana Anka,
Obavještavamo Vas da je vaš povrat novca obrađen, te možete provjeriti svoju uplatu u sljedećih nekoliko dana.
Nadamo se da ste zadovoljni rješenjem i našom podrškom.
Za podršku ili potrebnu pomoć ubuduće, slobodno nas kontaktirajte na feedback@vidaxl.hr
S poštovanjem i uz lijepi pozdrav,
Mirela/vidaXL
Ordering was very simple and…
Ordering was very simple and information about delivery was very helpfull. Delivery was on time.
14 April 2025
Unprompted review
Reply from vidaXL
Dear Mcinca,
Thank you for choosing vidaXL.
We're happy to hear your package was delivered in time.
Hope to see you again soon!
Regards,
Joan - vidaXL
Happy customer
Prompt, friendly and on-the-spot answers of the customer support on my queries, fast delivery with clear tracking and product that is exactly as presented and expected.
20 February 2025
Unprompted review
Reply from vidaXL
Hello,
Thank you for choosing vidaXL.
We're ecstatic to hear that you were happy with our service.
We are always keen to answer any questions you have. Please always feel free to reach out to us.
Regards
Mina - vidaXL
Reply from vidaXL
Hello,
Thank you for taking the time to share your experience with us!
It is our goal to provide high-quality products with affordable pricings.
Looking forward to seeing you again soon.
Regards,
Mina - vidaXL Team
Reply from vidaXL
Hello,
Thank you for choosing vidaXL.
We’re so grateful that you took the time to share your feedback with us.
We look forward to welcoming you back to vidaXL in the near future.
Mina- vidaXL
Stylish and Practical Raised Bed for Planting
I bought a tall raised bed in anthracite color, made of sheet metal, and I really like it. It looks modern and neat, and it seems stable and practical for planting. The material appears to be of good quality, but I'll see how sturdy it is over time. I can't wait to plant flowers and see how it fits into the space!
21 February 2025
Unprompted review
Reply from vidaXL
Hello,
Thank you for choosing vidaXL.
We’re so grateful that you took the time to share your feedback with us.
Mina- vidaXL
Reply from vidaXL
Dear customer,
We are happy to provide a prompt delivery service to you.
Looking forward to seeing you again soon.
Sincerely,
Sophie- vidaXL
The worst quality!!!
The worst quality!!!
The plates of furniture are not coloured evenly, there are scratches, and around the holes are damages. I’ve assembled lot of furniture and never have I ever seen something so bad. For that money it should have been better quality.
Edit:
Really good communication and resolution center. Satisfied with resolution of problem.
11 February 2025
Unprompted review
Reply from vidaXL
Poštovana Vera,
Zahvaljujemo na lijepim riječima i drago nam je što ste zadovoljni našom podrškom.
Za sva buduća pitanja, ili potrebnu pomoć možete nas kontaktirati na feedback@vidaxl.hr
S poštovanjem,
Mirela/vidaXL
Good experience
Everything went well-from the purchase to the delivery. Fast and easy
10 January 2025
Unprompted review
Reply from vidaXL
Dear Ilenia Silic,
Thank you for taking the time to leave feedback about your experience!
We are thrilled to hear that you are satisfied with the delivery service.
Looking forward to seeing you again soon.
Sincerely,
Deisy - vidaXL
It was fast and all product correct.
27 January 2025
Unprompted review
Reply from vidaXL
Dear Ivan Šerek,
Thank you for taking the time to leave feedback about your experience!
We're delighted to hear from a satisfied customer like you. Thank you for taking the time to share your thoughts with us.
Looking forward to seeing you again soon.
Sincerely,
Deisy - vidaXL
Challenging building of the table
It was little bit problematic while putting it together.
Two pieces were overlapping so it was hard to screw it and be sure that it will be stable.
17 December 2024
Unprompted review
Reply from vidaXL
Dear customer,
Thank you for your order and your trust in vidaXL.
Your satisfaction is our top priority and we will do everything we can to continue to offer you a first-class shopping experience.
We hope to welcome you back soon. If you have any questions or concerns, we are always happy to help.
Best regards,
Jeana - vidaXL
The customer support was very helpful.
9 January 2025
Unprompted review
Reply from vidaXL
Dear customer,
Thank you for your order and your trust in vidaXL.
We are very pleased that we were able to meet your expectations and that you are satisfied with our service. Your satisfaction is our top priority and we will do everything we can to continue to offer you a first-class shopping experience.
We hope to welcome you back soon. If you have any questions or concerns, we are always happy to help.
Best regards,
Jeana - vidaXL
Garden arch
The product meets my expectations. The delivery was fast.
17 December 2024
Unprompted review
Reply from vidaXL
Dear maja misic,
Thank you for your order.
We are excited to learn that you are satisfied with our delivery. We will continue to maintain the level of perfection you've been experiencing.
Hope to see you again soon!
Kind regards,
Deisy - vidaXL
Sizing error
Ordered 10cm thick cushions and received 7cm thick. I don't like being lied to.
28 November 2024
Unprompted review
Reply from vidaXL
Dear Steven,
After you provided your contact details, we have tried to contact you several times, but we did not receive your response.
To be able to help and answer your questions, please contact us directly at feedback@vidaxl.hr
Thank you for your understanding.
Sincerely,
Mirela/vidaXL
Professional afford to find what you need!
Distribution of goods was a little bit odd at first; in two ways, but after getting all informations in there afford to bring goods from different storage facilities (last parts), I was very satisfied to get it, no matter delivery was on different days.
18 October 2024
Unprompted review
Reply from vidaXL
Dear Ines Galović,
Thank you for taking the time to leave feedback about your experience!
We are thrilled to have made your delivery experience a positive one.
We look forward to welcoming you back to vidaXL in the near future.
Best wishes,
Deisy - vidaXL
traffic mirror
The traffic mirror was delivered quickly. It looks like in the picture. Plastic, very light, excellent quality so far.
24 September 2024
Unprompted review
Reply from vidaXL
Dear Tatjanka N,
Thank you for taking the time to leave feedback about your experience!
We're delighted to hear from a satisfied customer like you. Thank you for taking the time to share your thoughts with us.
We hope to see you again in the near future.
Sincerely,
Deisy - vidaXL
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