vidaXL.us Reviews 902

This is the worst company ever. I do not recommend purchasing anything from them. I order a $1000 couch just for it to be a complete nightmare. When I first received the couch, multiple parts were missing. After 3 months of going back and forth they finally decided to send out replacement parts. Once the replacement parts arrived and I assembled the couch it was complete HELLLL. All the boards on the couch that goes under the cushions completely broke after 2 weeks. The side part of the couch broke and now its a complete whole in the sofa. The material has also ripped within 3 weeks of having the couch. I have asked on multiple occasions for a full refund because this is unacceptable, and not once have I received a response. I was even okay with accepting a refund in the form of an Amazon gift card - but once again no response was received. I will NEVER EVER IN MY LIFE RECOMMEND anyone to purchase a couch from this company. They barley respond and when they do, they refuse to take accountability and offer you the lowest refund possible. Who wants a partial refund of $120 after paying $1000 for a couch that broke down within 1 month. Once again DO NOT BUY from this company, you will REGRET it in the end.

Submitted a return claim and weeks later I’m still waiting to ship the product back. Item delivered broken and bent. I’ve sent multiple emails asking for an update and no response. Last update was blaming the couriers website. That was last week.
Just send me a return label, I’ll put it out for pickup and you’ll refund my money. Not that difficult. No more excuses please.

I really think this should be reported to The Department Of Consumer Affairs. This is a scam of a company. It sends automated responses. I have not had any satisfaction. I will call all the authorities. As well as the credit card company. The order #0011004036220. I want an answer. It is an automated answer. No resolution???
Trust Pilot and Vida XL are the worst. Should be shut down. They are a rip-off. DONT BUY FROM VIDA XL. The raised beds are poor quality.

I am editing this review because customer services contacted me, saying they will take on the feedback for labeling and also offered a small discount by way of apology.

I bought the vidaXL 3-Panel Room Divider Cream White. It is a nice product, BUT it took two people all of our strength and nearly a day to construct it. The parts are not labeled. Some simple "A, B etc" stickers would make it so much easier. Also the brute force required to haul the fabric and poles in to place was exhausting. You will need a good drill, strength and patience.

Bought the “vidaXL Raised Bed with Greenhouse 43.3"x21.3"x47.2" Solid Fir Wood” and I’m highly disappointed with it. It’s cheaply made (however wasn’t cheap in price!) and I have to be aware not to get splinters every time I open the lid. I’ll be lucky if it survives until next summer.

My interaction with the vendor tracked directly with the reviews provided by Trustpilot.com. I ordered two decorative items, a coffee table with storage and a sitting bench with storage. Both items were of solid construction, packed securely, and arrived expeditiously. What more could we ask?

Shipping was great.
Product not so well…
Poor material
Missing hardware, cheaply made…..
Made in China

The products ordered were as advertised and the shipping was prompt.

After installing the extra braces I was allowed to keep from a new shelving unit, it has helped alot to support my items. Customer service was very helpful in resolving my complaints with the unit. I would highly suggest they consider including 2 braces for each shelf on future orders.

Excellent product, reasonable pricing and good delivery times

Good product, fast delivery, everything is well, will order again

Avoid this company!! First delivery only half of it arrived. Then when we opened the box 3 of the pieces were badly damaged. This was on 12th April and 2 weeks later I am STILL waiting for a replacement. They emailed me to say that the replacement desk was dispatched on 18th April but when I track my parcel, it says its still with the sender. When I queried this just more lies. They simply don't care about their customers and just lie. Absolutely rubbish products and rubbish customer service. I will never use this company again.

My dogs love that they are sharing their cage space together! Perfect size for my patio. Great product and delivery was very efficient!

I have been attempting to contact this company for the last week and a half to return a product. I keep opening a request on their website to get back to me, but nobody does. Today I spent over an hour chatting with numerous bots on their "Live chat" because it seems that no humans actually work there in customer service. There is no number to contact them. Good luck to anyone who needs to return or replace an order. Worst experience ever.

Bought a bench came completely broken and destroyed. Sent email, pictures they acknowledge they receive but then say they didn’t and close dispute. Worst company to deal with

Got a coffee table.

[Edit] 04/24 Customer service reached out to me after this review and offered me a partial refund as well as option to return for full refund. Bumping up the rating given the positive experience and showing care for the customer.

Good
- quick shipping
- no missing parts
- easy to install/setup
- sturdy

Not good
- quality(parts don't align - top of table is uneven
- slightly damaged(not shipping damage but just chips)
- finish(probably need to paint over the black part as it's colour is breaking in places and looks meh)

For the price it's ok so didn't bother complaining but would prefer to price the item slightly higher but give better quality. People expect to get what you see and this was disappointing.

I love, love my panty draws. They are very sturdy!!

Bought a bench from Vidaxl. Great and as expected! But some parts were missing. I contacted customer service and it was helpful. Thanks

I informed the company about a problem with an open package and spilling of contents into the shipping bag. I was sent replacements. Very nice customer service.

Quality product; quick delivery. Very pleased.