Middle of the road rating Ordering simple enough Delivery later than expected bur did not affect us But... Sizing appalling the measurements were way out, and because of this we have had to giv... See more
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Review summary
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Reviews shaping this summary
Affordable flat pack, varying results. I bought an acacia wood garden table, great quality, terrible instructions. Overall the experience would improve greatly if better instructions were provided, bu... See more
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Very fast delivery and overall a good product (bedside table) As described with clear easy to follow instructions to put together and more than enough parts. Unfortunately the dowls that go in the top... See more
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Blind is of good quality & well priced Fast delivery However the written instructions are so small you will need a magnifying glass The main roller tube does not sit straight due to the 3m length... See more
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Company details
Information provided by various external sources
vidaXL is an international online retailer where you can find whatever you need for your home, garden, garage and do-it-yourself projects. Our concept is based on offering a wide range of products that enable people to “live it up for less”. By using simple cost-cutting solutions that do not negatively affect the quality of the products, we are able to make our products accessible for as many people as possible. All processes from product development and purchasing, marketing & sales, logistics and customer services are in our hands. In that way we keep full control over our products’ functionality, quality and costs. Check out also our auctions : https://www.vidaxl.co.uk/auctions/
Contact info
United Kingdom
- service@vidaxl.co.uk
- vidaxl.co.uk
2.9
Average
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
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Very efficient experience with this…
Very efficient experience with this company. Product received promptly and is good quality, exactly what we wanted. Very happy, would buy here again.
24 April 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you very much for your positive feedback. We are pleased to hear that you are satisfied with the quality of the product and the prompt delivery, and that your experience with us met your expectations. We truly appreciate your trust and support.
Kind regards,
Elyn
vidaXL
Great product
Great product, well priced, quick delivery, excellent installation instructions
8 May 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We are glad to hear that you are satisfied with the product, the price, the fast delivery and the installation instructions. We truly appreciate your review.
Kind regards,
Elyn
vidaXL
Change your courier!
Change your courier!! The driver didn't even ring the doorbell even though we were at home!! Just threw the parcel on the step took the picture and left!! Luckily we discovered it on our way out, checked the video coverage and it had been there over an hour, anyone who was passing could have just picked it up.
6 May 2026
Unprompted review
Reply from vidaXL
Hello Debra,
Thank you for taking the time to share your feedback with us.
We are very sorry to hear about your delivery experience and understand your concern regarding how the parcel was left. This is not the standard of service we aim to provide.
We can confirm that we have already been in contact with you directly regarding this matter and the case has now been addressed. We appreciate your feedback.
Kind regards,
Tanya
vidaXL
I bought a WATERPROOF pop up tent to…
I bought a WATERPROOF pop up tent to put my kitchen things in while camping. It is a lovely tent perfect for what I needed easy to put up and down . First time I used it we had rain and to my disappointment it leaked not a little bit a lot everything in there was soaked . When I came home I messaged vidalx to explain and as I only bought the tent 2 weeks ago I thought they would understand the tent is faulty get it returned and test it for themselves . No 5 days now and I'm still ping pong emailing because they are asking where and when it was used then they wanted pictures of the damage . It's not damaged it's leaking . Now they are asking for photos and videos . I didn't think to take pictures or a video as my priority was to get my stuff out of there. Very disappointed I paid over ,£100 for this pop up tent because it was supposed to be waterproof and used it once . Not the service I expected very poor indeed .
2 May 2026
Unprompted review
Reply from vidaXL
Dear Nicola,
Thank you for taking the time to share your experience with us.
We are very sorry to hear about the issue you encountered with your pop-up tent, especially as it did not perform as expected during use. We completely understand how disappointing this must have been, particularly after purchasing it for an important part of your camping setup.
We have reached out to you via Trustpilot to request a few additional details so we can locate your order and assist you further. At this stage, we have not yet received a response.
If you still need support, please feel free to contact us at feedback@vidaxl.co.uk and we will be happy to help you directly.
Kind regards,
Tanya
vidaXL Webcare Team
I bought 5 small conifers
I bought 5 small conifers , the courier damaged them . Before I even asked they were replaced and resent quickly. They are now planted on my terrace , they look great
And I would give the company a 10/10 service, and fully recommend purchasing from them
Jay Beckenham
4 May 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you very much for your kind feedback. We are delighted to hear that you are happy with the replacement service and that the conifers are now looking great on your terrace. Your recommendation is greatly appreciated.
Kind regards,
JC
vidaXL
Brilliant delivery and beautiful items
Brilliant delivery and beautiful items. Easy to put together.
21 April 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you very much for your positive feedback. We are glad to hear that you are satisfied with the delivery and the items, and that the assembly was easy for you.
Kind regards,
JC
vidaXL
Awful customer service
I bought a vidaXL locker from Debanhams and it didn't come with instructions. I repeatedly had to inquire from customer service to get the instructions, which they were treating as the nuclear codes. They kept asking me for information about my order from vidaXL despite me explaining 3 times that I ordered from somewhere else. I now have a hunk of useless locker parts sitting in my hallway. Do not buy anything from this company with their terrible service.
6 May 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for taking the time to share your feedback, and we are very sorry to hear about your experience and the frustration caused.
We would really like to look into this further and assist you properly. However, we are unable to locate your order based on the information provided in your review.
Could you please share your order number or the email address used at the time of purchase via Trustpilot. Once we have these details, we will be happy to review your case and support you accordingly.
Kind regards,
Tanya - vidaXL
The description is misleading ,the…
The description is misleading ,the product very flimsy and assembly very difficult with lots of tiny screws that were too small for holes threw in bin don't bother
1 May 2026
Unprompted review
Reply from vidaXL
Hello Mrs. Jayne,
Thank you for taking the time to share your feedback, and we are very sorry to hear about your experience with the product and the difficulties you encountered during assembly.
This is certainly not the experience we want for our customers, and we completely understand your frustration.
Our escalation team has already reached out to you directly via email to assist further with your concern and ensure it is properly looked into.
Kind regards,
Tanya - vidaXL
Absolutely pile of rubbish,very poor…
Absolutely pile of rubbish,very poor quality,instructions very poor,avoid at all cost unless you enjoy wasting money,only gave 1 star as the option to give none wasn't available!
6 May 2026
Unprompted review
Reply from vidaXL
Hello Philip,
Thank you again for taking the time to share your detailed feedback with us.
We are truly sorry to hear about your experience with the product quality and assembly process, and we completely understand your frustration and disappointment.
We have carefully reviewed your comments and appreciate the additional information you provided privately.
Your feedback has been shared internally with the relevant team for review and improvement purposes.
If there is anything further, we can help with, please feel free to contact us at feedback@vidaxl.co.uk and we will be happy to assist.
Kind regards,
Tanya
vidaXL
So hard to arrange a return
I ordered a couple of cabinets and needed to arrange a return. Purely as i realised it wasnt what i needed. They are still in the box so not sure on quality but it is so difficult to get an actual response. the cabinets are £65 each but offered me a refund of £16???? Wont tell me how i actually arrange a refund? I will avoid this company again
5 May 2026
Unprompted review
Reply from vidaXL
Dear Mia,
Thank you for taking the time to share your experience with us.
We are very sorry to hear about the frustration you faced while trying to arrange a return, especially when the process felt unclear and communication was not as smooth as expected. We completely understand how disappointing this must have been.
We have reached out to you directly via Trustpilot to request a few additional details so we can locate your order and assist you properly. At this stage, we have not yet received a response.
If you still need support, please feel free to contact us at feedback@vidaxl.co.uk and we will be happy to help you further.
Kind regards,
Tanya
vidaXL Webcare Team
This was my second time ordering from…
This was my second time ordering from vidaXL. I ordered an area rug and I am really pleased with it. I was kept updated on my delivery and on delivery day the driver was super nice and, as I live on the first floor, he carried my rug up
the stairs to my flat and took it into the hallway for me. Really great products and fab delivery service. Thank you vidaXL. 👍
27 April 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your kind words and for choosing vidaXL again. We are delighted to hear that you are pleased with your rug and that the delivery experience met your expectations.
Kind regards,
JC
vidaXL
Prompt dispatch & delivery!
As a first time user, I'm suitably impressed with VidaXL's service delivery. Would deffo use again & am happy to recommend!
21 April 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your kind feedback. We’re delighted to hear that your first experience with vidaXL met your expectations and that you would recommend us.
Kind regards,
JC
vidaXL
VERY bad instructions and inappropriate materials
VERY bad, inaccurate and confusing instructions.
I have beed building flat packed furniture since the 1970s and I have NEVER had a worse instruction set. vidaXL are a global company so, to avoid the problems associated with creating written instructions in multiple languages they have created a single manual with hand drawn illustrations with no words whatsoever. The drawings are VERY confusing in places.
NONE of the parts or packs are labelled. You have to work out which letter has been assigned be using these drawings. There were some fastenings I never did identify with confidence - particularly as some screws were completely wrong for attaching metal posts to chipboard panels. The drawer slides did not line up properly with the screw holes in the chipboard side panels which meant that the screws couldn’t fit a completely flat this meant that the drawers were were unable to slide properly. I had to reposition the screws so that I could put in new screws which did fit properly so that the drawers could slide in and out without jamming. This is an indication that their jigs had not been brought up-to-date when there was a slight differences in the bought in parts. Further all the drawer base wasn’t properly fixed to the front or the back which means that if you put anything heavy in the drawers eventually they would give away something else therefore I had to improvise an improvement in order to secure the base properly.
I had to label every single part every single board and the metal parts myself. This along with the confusing illustrations meant that it took at least three times longer to complete the construction than I would normally have taken for something as seemingly straight forward as this piece of furniture .
My suggestion is that, even if you are an experienced flat pack constructor, as I consider myself to be, I strongly advise you to avoid VidaXL products until they improve not only their instructions which are, at the moment not fit for purpose, but also the materials.
I bought this through Wayfair who dealt with my order and managed the delivery efficiently and I know that they are not responsible for the source of my complaint OTHER THAN TO TAKE NOTE OF IT,
.
2 May 2026
Unprompted review
Reply from vidaXL
Hi George,
Thank you for sharing your feedback. We’d really like to assist you directly with this matter. Since your order was placed through Wayfair, the best way for us to help is via Wayfair’s message system — this ensures we can securely access your order details and provide a quick resolution.
Please send us a message through your Wayfair account (go to “Your Orders” → “Contact Seller”), and we’ll respond to you personally there.
We look forward to sorting this out for you.
Kind regards,
Tanya
vidaXL
Corten steel planter nightmare
We ordered two large Corten steel planters and whilst they were delivered promptly, it took us 4 days to put them together. We are very familiar with diy flatpack (done lots of Ikea etc) but these were ridiculous, you needed hands of steel to bend the steel plates and there were hundreds of tiny, tiny screws that were really tough to get in due to the angles and items not lining up well. These planters were not cheap (£251) and definitely not worth the money paid.
I have just seen the response to my review but they haven’t reached out at all and suggest this is just an automated AI response to make them look better!
Another update, Vida Xl did make contact and have gone some way to meet us in making us heard and offering a voucher off next purchase. I do feel their customer service have gone to some lengths to make us happy and while I definitely don’t recommend these particular planters, their customer service were helpful.
28 April 2026
Unprompted review
Reply from vidaXL
Hello Colette,
Thank you for taking the time to share your feedback with us.
We are very sorry to hear about the difficulties you experienced during the assembly of your Corten steel planters, and we completely understand your frustration regarding the time and effort involved.
I'm glad we have been in direct contact with you regarding your case and have reviewed your concerns together and we managed to collaborate and found a satisfactory solution.
Your feedback regarding the product design, assembly experience, and instructions has been shared internally with the relevant team for review and improvement.
If you require any further assistance, please feel free to contact us at feedback@vidaxl.co.uk and we will be happy to help.
Kind regards,
Tanya
vidaXL
Ordered a simple wall shelf
Ordered a simple wall shelf, wrong parts, wrong illustration, given the run around from customer service - ending online chats mid sentence because they are just rude, ending phone calls - I just wanted to return it and get a refund!!! no - not something the customer team can deal with obviously! only one person helped me - thank you to that person, processed the refund while on the phone, responding to your edited response, nobody tried to contact me...I can assure you, I will never use your incompetent company again! Trying to cover your incompetence by saying i was emailed, absolutely untrue, I have saved all of the chats to prove how unhelpful you really are!
4 May 2026
Unprompted review
Reply from vidaXL
Hi Carla,
Thank you for taking the time to share your feedback with us.
We are truly sorry to hear about the experience you had regarding the wall shelf, particularly the issues with the incorrect parts, unclear illustrations, and the frustration caused during your contact with customer service. We completely understand how disappointing and upsetting this must have been, especially when you were simply trying to arrange a return and refund.
At the same time, we do appreciate you acknowledging the colleague who was able to assist you with processing the refund, and we are glad this was eventually resolved for you.
We also regret to mention that we previously attempted to reach you twice via email to offer further support, however we did not receive a response.
Should you still require any additional assistance, please feel free to contact us anytime at feedback@vidaxl.co.uk and we will be more than happy to help.
Kind regards,
Tanya
vidaXL
Awful company
Awful company. Ordered through a third party website. Cabinet was badly painted and chipped when it arrived. Requested return for a full refund. Still waiting 3 weeks later for VidaXL to process this. They have switched their customer service email off so any emails I have sent in the last week have been undelivered. Such a frustrating company to deal with.
5 May 2026
Unprompted review
Reply from vidaXL
Hi Rachel,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the condition in which your cabinet arrived and understand how frustrating the delay in the return process has been for you.
As your order was placed via Robert Dyas, the support for this purchase is handled directly through their customer service system to ensure secure access to your order details and the fastest possible resolution.
We have already escalated this internally to help progress your case.
Please continue to follow up through your Robert Dyas order page or customer service channel, where their team will be able to assist you further with your request.
Kind regards,
Tanya
vidaXL
Great product and great price
Great product and great price. Service and delivery were very good and overall I am very pleased.
5 May 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your kind feedback. We’re very pleased to hear that you are satisfied with the product, pricing, and delivery service.
Kind regards,
JC
vidaXL
Nice company to deal with excellent…
Nice company to deal with excellent customer service
11 February 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your kind words. We are pleased to hear that you had a positive experience with our customer service.
Kind regards,
JC
vidaXL
My mum purchased an extra large…
My mum purchased an extra large galvanised chicken coop. Absolutely rubbish despite being expensive! Not fit for purpose all bent and warped after only being up a month.
Complaints not handled, just a generic email that john has escalated the complaint- twice with no further action or reply. Still awaiting a refund!
Update!
Ended up agreeing to a partial refund in order to afford to have it taken down and disposed of. Dreadful company, awful customer service avoid at all cost! You will be left with a coop not fit for purpose after a couple of weeks. After paying to have it erected and then disposed of down hundreds of pounds.
BUYER BEWARE complete scam might as well shop at Temu!
15 April 2026
Unprompted review
Reply from vidaXL
Hi Barbara,
Thank you for your feedback.
We are sorry to hear that your mother was disappointed with the product and the experience she had while seeking support. We understand how frustrating this situation has been and appreciate the time you took to communicate your concerns with us.
Following our correspondence, we are pleased that we were able to review the matter together and reach an agreed resolution. We appreciate your cooperation throughout the process and thank you for giving us the opportunity to address your concerns.
While we regret that the product did not meet your expectations, we hope the resolution provided has helped bring the matter to a close.
Thank you again for sharing your feedback, as it helps us continue to improve our products and services.
Kind regards,
Tanya
vidaXL
Shoddy products
What absolute cr*p, shoddy products. Ordered a headboard mainly as I was struggling to find solid pine
Sold as "assembly required"... assembly required indeed, it didnt even have the screw holes. Thats setting aside the fact some of the wood was warped requiring some pretty heavy weights to ensure it could be held together
Oh, and then 3/4s of the way through... realise there is about screws missing. Zero quality control, evidently. Stick to IKEA is you want cheap stuff... at least you can assemble it reasonably easily
4 May 2026
Unprompted review
Reply from vidaXL
Hi Chris,
Thank you again for taking the time to share your feedback with us.
We are very sorry to hear about the issues you experienced with the headboard, particularly regarding the warped wood, missing screws, and assembly difficulties. We completely understand how frustrating and disappointing this must have been.
We previously requested additional information so we could investigate the matter further and assist you properly, however unfortunately we have not yet received the details needed to proceed.
If you still require assistance, please feel free to contact us directly at feedback@vidaxl.co.uk with your order details and we will be more than happy to review your case further.
Kind regards,
Tanya
vidaXL
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