Affordable flat pack, varying results. I bought an acacia wood garden table, great quality, terrible instructions. Overall the experience would improve greatly if better instructions were provided, bu... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Middle of the road rating Ordering simple enough Delivery later than expected bur did not affect us But... Sizing appalling the measurements were way out, and because of this we have had to giv... See more
Company replied
Very fast delivery and overall a good product (bedside table) As described with clear easy to follow instructions to put together and more than enough parts. Unfortunately the dowls that go in the top... See more
Company replied
Nothing wrong with the delivery, however the quality of the product was very poor. Wide blind delivered in two halves and feels not solid at all. Obviously saving size for delivery, but quality suffer... See more
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Company details
Information provided by various external sources
vidaXL is an international online retailer where you can find whatever you need for your home, garden, garage and do-it-yourself projects. Our concept is based on offering a wide range of products that enable people to “live it up for less”. By using simple cost-cutting solutions that do not negatively affect the quality of the products, we are able to make our products accessible for as many people as possible. All processes from product development and purchasing, marketing & sales, logistics and customer services are in our hands. In that way we keep full control over our products’ functionality, quality and costs. Check out also our auctions : https://www.vidaxl.co.uk/auctions/
Contact info
United Kingdom
- service@vidaxl.co.uk
- vidaxl.co.uk
2.9
Average
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Superb items
Superb items, superb prices, good delivery. Thank you so much. X
9 May 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you very much for your kind review. We are delighted to hear that you are happy with the items, prices, and delivery service.
Kind regards,
JC
vidaXL
Resolved my issue!
20 May 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We are pleased to hear that your issue was resolved to your satisfaction.
Kind regards,
JC
vidaXL
Issue Resolved. Great planters and Good customer Support
Ordered Brown got black still continued to use them as it ran with my theme, a few planters were broken but was easily resolved via email, company is very understanding and willing to help. thank you
5 May 2026
Unprompted review
Reply from vidaXL
Hello Jamie,
Thank you very much for taking the time to update your review and share your experience with us.
We truly appreciate your understanding regarding the colour issue and are very glad to hear that the planters still worked well with your theme. We are also pleased that the concerns with the damaged planters were resolved smoothly and that were able to assist you accordingly.
Your kind words and patience mean a lot to us. Thank you again for giving us the opportunity to help and for choosing vidaXL.
Kind regards,
Tanya
vidaXL
Reply from vidaXL
Dear Customer,
Thank you for your feedback.
We’re sorry to hear about the concern regarding your order. To assist you further and locate your request as quickly as possible, could you please provide your order number or the email address used when placing the order?
Once we have this information, we will be able to check the details and support you accordingly.
Thank you in advance for your cooperation.
Kind regards,
Tanya
vidaXL Team
Instruction leaflet is very vague
Instruction leaflet is very vague. It would help if these instructions were printed. The door fitting instructions are very difficult to understand.I would not recommend your products to anyone who does not have a degree in engineering.
3 May 2026
Unprompted review
Reply from vidaXL
Hello John,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that you found the assembly instructions unclear and that the door fitting section caused frustration during the setup process. We understand how important clear and easy-to-follow instructions are, and we regret that this was not your experience.
We have reached out privately to offer further assistance and support regarding your concerns. As we have not received any further response, we will now proceed with closing the case accordingly.
Nevertheless, we truly appreciate your feedback, as it helps us identify areas where we can improve both our products and assembly guidance for future customers. If you still require assistance, you may contact us at feedback@vidaxl.co.uk and we would be glad to help.
Kind regards,
Tanya
vidaXL Webcare Team
Absolute scam
Avoid at all costs. This website is awful. Poor representation of their products and even worse customers service.
Their return policy is only 14 days in which you can barely get hold of anyone. The live chat is utterly useless, the 'agents' just close conversations midway through and the customer service team on the phone just leave you on hold forever.
15 April 2026
Unprompted review
Reply from vidaXL
Hello Jacob,
Thank you for sharing your feedback.
We are sorry that your experience did not initially meet your expectations and understand the frustration caused by the issues you encountered with both the product and our customer service process.
Following our correspondence, we were pleased to have the opportunity to review your concerns directly and work with you towards a resolution. We appreciate your time, patience, and willingness to discuss the matter with us.
Customer feedback is extremely important to us, as it helps us identify areas where we can improve both our products and our service. We are grateful for the opportunity to address your concerns and reach an outcome together.
Should you require any further assistance in the future, please do not hesitate to contact us.
Kind regards,
Tanya
vidaXL Team
Had a great bookcase
Had a great bookcase, bistro table and bed side table, I have a box and im not sure what it is can you please tell me the code it 42002479
14 May 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We are pleased to hear that you are happy with your bookcase, bistro table, and bedside table. Regarding the unidentified box, please contact us at feedback@vidaxl.uk so we can assist you further.
Kind regards,
JC
vidaXL
I recently submitted a bad review after…
I recently submitted a bad review after an initial interaction with customer service. I was late returning some items that were still inside their original packaging, but then Michelle from customer service stepped in and was very helpful during the whole process.
Thank you Michelle!
13 May 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for sharing your updated experience. We are pleased to hear that Michelle was able to assist you and provide helpful support throughout the process. Your feedback is greatly appreciated.
Kind regards,
JC
vidaXL
Ordered 3 room deviders and a glass…
Ordered 3 room deviders and a glass cooker splashback all perfect no issues so thought I would purchase a solid mango wood sideboard arrived fully assembled and very heavy opened box and first thing I saw side of unit cracked and top coming away and a chunk out of bottom with nail showing lucky I purchased it through PayPal and from there ebay shop .I have requested a return and pick up don't think I will be purchasing any more furniture from them shame as if this was OK I was going to order the tall cupboard medium cupboard and set of drawers..So a big order ..
14 May 2026
Unprompted review
Reply from vidaXL
Hello Laurence,
Thank you again for sharing your feedback with us.
We are truly sorry to hear that your sideboard arrived damaged, especially after your previous positive experience with your other purchases. We completely understand how disappointing this must have been.
Following your review, we reached out to you privately via email to offer further assistance and review the situation in more detail. However, we have unfortunately not yet received a response.
Should you still require any support, you may email at feedback@vidaxl.co.uk any time and we will be more than happy to assist you further.
Kind regards,
Tanya
vidaXL
Ordered the ‘console table’ in solid…
Ordered the ‘console table’ in solid pine. Was kept updated via email updates and item arrived on time packaged nicely without damage. The table does probably need a wood stain due to how pine furniture itself is constructed but putting it together was simple enough and went smoothly. Thanks!
13 April 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your feedback. We are glad to hear your console table arrived on time, well packaged, and that assembly went smoothly. We also take note of your comment regarding the wood stain and appreciate you sharing this with us. If you need any assistance, please feel free to contact us at feedback@vidaxl.uk.
Kind regards,
JC
vidaXL
Quality beat expectations
The quality of the product (Table top and legs) beat expectations. The delivery was late, but this was advised in advance and the communication was good. The vidaXL product range is huge, but the website navigation/filtering is poor - I saw an interesting product, but could not find it again. If the fulfilment and website could be improved, this would be an excellent company.
17 April 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your feedback. We are pleased to hear that the quality of the table top and legs met your expectations and that communication regarding the delivery delay was clear. We also appreciate your comments about the website navigation and will share this with the relevant team for improvement. If you need any further assistance, please contact us at feedback@vidaxl.uk.
Kind regards,
JC
vidaXL
Keep away extremely poor performance and misleading information
Placed an order for a metal shed on the 5th, delivery between 3 to 5 days, arranged a day off at work to build it on the 12th expecting the item to be delivered within the time, checked the tracking and is not arriving until the 14th, so sitting at home waiting. contacted the customer service and I was told that the currier company hadn’t collected the item and because they processed the order on the 7th the item will be delivered hopefully on the 14th.
Totally misleading the delivery times I was told by an extremely unhelpful customer service agent that I misinterpreted the statement of the delivery time as it applied to the day that they process the order and not the date that you place the order.
Next time I will remember this when it comes to the payment, I will pay when I have the money not when I place the order
11 May 2026
Unprompted review
Reply from vidaXL
Hello Sergio,
Thank you for taking the time to share your feedback.
We are sorry to hear about your disappointment regarding the delivery timing and the experience you had with the information provided.
We have reached out to you on two separate occasions to better understand your concern and offer further assistance, however we have not yet received a response. As a result, we are now closing this case for the time being.
We always aim to ensure clear communication and a smooth delivery process, and we regret that this was not your experience on this occasion.
We appreciate you bringing this to our attention, and your comments will be shared with the relevant teams for review.
If you still require any assistance, please feel free to contact us at feedback@vidaxl.co.uk.
Kind regards,
Tanya
vidaXL Webcare Team
Latest order drawer parts were missing…
Latest order drawer parts were missing had to make back of drawer
11 May 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your feedback.
We sincerely apologize again for the inconvenience caused by the missing drawer parts and fully understand how frustrating this experience must have been. However, we are very pleased to hear that the issue has now been resolved.
We truly appreciate your patience, understanding, and cooperation throughout the process. Your feedback is valuable to us and helps us continue improving both our products and service.
Should you ever need any assistance in the future, please do not hesitate to contact us — we will always be happy to help.
Kind regards,
Tanya
vidaXL
Looks great but parts need to be labelled
Delivery took longer than advertised but we were kept informed and was delivered next door when we were in. Looks great now assembled BUT had to get son in law to help put together. It was well wrapped, the fixings were all clearly labelled but the pieces of wood were not all labelled and didn’t always match the diagram which added over an hour to each job. We would like another matching piece but can’t face the task of assembling one again any time soon.
11 May 2026
Unprompted review
Reply from vidaXL
Dear Jan,
Thank you for taking the time to share your experience with us.
We’re pleased to hear that you are happy with the final result once the item was assembled, and we truly appreciate your detailed feedback regarding the assembly process, labelling, and delivery experience. We’re very sorry for the difficulties you encountered along the way and understand how time-consuming this must have been.
We also appreciate your follow-up confirming that everything has now been resolved. We’re glad we were able to stay in touch and support you through the process.
Your feedback has been shared internally with the relevant teams to help us improve our instructions and product experience going forward.
Thank you again for your time and for giving us the opportunity to assist you.
Kind regards,
Tanya
vidaXL
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We are pleased to hear that you are satisfied with the product and the timely delivery.
Kind regards,
JC
vidaXL
Ordered a work bench and paid for…
Ordered a work bench and paid for speedy deliver, only a nominal sum, however still a service offered.
The tracking via yodel has not been updated for several days and yodel have said they have not received the item.
I just want my paid for item and nobody is helping, very disappointing as this will finish my product of.
6 May 2026
Unprompted review
Reply from vidaXL
Hello Michelle,
Thank you again for sharing your experience with us.
We sincerely apologise for the concern caused regarding the tracking updates and communication surrounding your delivery. We completely understand how frustrating this situation must have been for you.
We have already reached out to you directly via email to provide further assistance and clarification regarding your order. However, if you still require any support or if there is anything further we can assist you with, please feel free to contact us anytime at feedback@vidaxl.co.uk and we will be more than happy to help.
Thank you again for your patience and understanding.
Kind regards,
Tanya
vidaXL
Fabulous
I ordered 3 raised beds. Were delivered promptly and packaged well.
The items are as described and very easy to put together. Will use this company again.
29 April 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you very much for your positive feedback. We are happy to hear that your raised beds were delivered promptly, well packaged, and that you are satisfied with the product and its easy assembly. We truly appreciate your trust and look forward to serving you again.
Kind regards,
Elyn
vidaXL
Great service
Good communication before purchase, help with order problems.
Good quality product and price.
16 April 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you very much for your positive feedback. We are pleased to hear that you appreciated our communication, the support with your order, and the quality and pricing of the product. Your satisfaction means a lot to us.
Kind regards,
Elyn
vidaXL
Very Happy
The items I ordered arrived promptly. Good quality and look.
18 April 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you very much for your positive feedback. We are glad to hear that your order arrived promptly and that you are happy with the quality and appearance of the items.
Kind regards,
Elyn
vidaXL
Good value pull out garden awning
The pull out awning is perfect for screening off our patio. Very good value and quite sturdy. Fast delivery. We did find the instructions difficult to follow with some right and wrong pictures looking identical. My husband is an Engineer so was able to work it out. The only criticism is that the wall bolts are not long enough or strong enough. We had to replace them with a stronger version that we had to purchase from a local hardware supplier
3 May 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your feedback. We are pleased to hear that you are happy with the value, sturdiness, and fast delivery of the awning. We are sorry to learn that the instructions were difficult to follow and that the wall bolts did not fully meet your expectations. We appreciate you sharing this with us and invite you to contact feedback@vidaxl.uk so we can look into this further.
Kind regards,
Elyn
vidaXL
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