Would never again buy furniture from vidaXL. First of all because the packages and furniture pieces were very dirty and second of all because the instructions are hard to follow.
Company replied
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See what reviewers are saying
I ordered an awning to shield my balcony from the sun for about EUR 70. The assembly was extremely complicated and required 2 people and 2 hours. After 3 days, the crank for operating the awning was b... See more
Company replied
We ordered three kitchen splash glass plates. The product arrived in time, and is of good quality. Unfortunately, screws were missing for one of the plates. We contacted VidaXL (the real seller... See more
Company replied
In the summer we bought an awning for the balcony (Klemmmarkise). Some time ago some parts broke down (not the manufacturer's fault). We contacted the company with a request to help us. We were extr... See more
Company replied
Company details
Written by the company
vidaXL ist ein internationaler Online-Händler, bei dem Sie alles finden, was Sie für Ihr Haus, Ihren Garten, Ihre Garage und Ihre Heimwerkerprojekte benötigen. Unser Konzept basiert darauf, eine breite Palette von Produkten anzubieten, die es den Menschen ermöglichen, „für weniger Geld zu leben“. Durch den Einsatz einfacher Kostensenkungslösungen, die die Qualität der Produkte nicht beeinträchtigen, können wir unsere Produkte für möglichst viele Menschen zugänglich machen. Alle Prozesse von der Produktentwicklung über den Einkauf, Marketing & Vertrieb, Logistik bis hin zum Kundenservice liegen in unseren Händen. Auf diese Weise behalten wir die volle Kontrolle über Funktionalität, Qualität und Kosten unserer Produkte.
Contact info
Netherlands
- webservice@vidaxl.at
- vidaxl.at
3.2
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Optimale Kundenbetreuung
25 October 2021
Everything ist ok
I got it fast. Everything was inside. Good plan for making the bed. I’d like to buy there again.
13 October 2021
Weak stability in assembled condition, in general ok
The package was slightly damaged once delivered, the goods were scrambled up - obviously the shipping company did not take that much care about the package. The ordered part was quite instable, even once assembled. I added a wooden crown to make it usable. For the price, Im fine with the quality.
20 September 2021
Reply from vidaXL
Dear customer,
unfortunately I was unable to reach you by phone.
Please respond to my E-Mail so we can find a suitable solution for your issue.
Thank you very much.
Kind regards,
Manuela
customer service vidaXL
Perfect for the price
19 September 2021
All perfect- delivery comes twice 👍
15 September 2021
It’s exactly as I want but unfortunately my order was full of wood mite
I am absolutely not satisfied because the tables came with a lot of wood mite🥴
11 September 2021
Reply from vidaXL
Dear customer,
thank you for the phone call.
I apologize for the issues with the mites, this should not happen.
Please send us the pictures of the issue so we can analyse them.
Thank you.
Kind regards,
Manuela
vidaXL customer service
the bed i bought is very bad…
the bed i bought is very bad Qualität... it is damaged already
10 September 2021
Reply from vidaXL
Dear customer,
unfortunately I was unable to reach you by phone. Please respond to me so we can find a suitable solution.
Thank you.
Kind regards,
Manuela
vidaXL customer service
Always very eager customer service
Always very eager customer service. Quick help in case of problems. I order again and again
7 September 2021
Everything was fine.
7 September 2021
Reply from vidaXL
Dear customer,
I apologize for the inconvenience. We have made your refund now.
Thank you for patience.
Kind regards,
Manuela
vidaXL customer service
Great quality for the price
Great quality for the price! Super fast delivery! Really recommend it!
28 August 2021
Quick service but bad product
The product came quickly and without peoplems. But it was not the quality we needed. We bought a rabbit cage, it but it's not at all resistent to weather(especially rain or cold) nor save against predators. The wood is very thin! Product description could be better! We won't use it like this, just took the elements to build something new. Better use for indoor or threw the day! And it seems bigger on the photos than in real ;)
22 August 2021
Reply from vidaXL
Dear customer,
thank you for the conversation. I will pass your information to our quality department along so they can work on fixing the issues.
Thank you very much.
Kind regards,
Manuela
vidaXL
Great products!
Great products!
Excellent SERVICE just as promised on the Website !!:)
I’ll buy again
21 August 2021
Fine…
Fast delivery!
I ordered a box for utilities in the garden…: it should be waterproof, but it isn’t! That’s sad, but it looks nice anyway….
21 August 2021
Everything fine.
21 August 2021
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