The Victorian Candle Co. logo
Visit website

The Victorian Candle Co. Reviews 

276
•
TrustScore 4.5 out of 5

4.7

Candle Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful, long-lasting fragrances, noting that the products burn cleanly and create a cozy atmosphere at home. Buyers also appreciate the beautiful packaging, thoughtful handwritten notes, and reliable delivery services provided by the business. Many consumers state they are repeat buyers who genuinely enjoy exploring the diverse range of available scents. Some reviewers were not happy with delivery times, mentioning that orders occasionally took significantly longer than expected to arrive. A few customers also noted that shipping can sometimes be quite slow during warmer periods of the year.

What people talk about most

Product

Reviewers express great satisfaction with product quality, frequently praising the long-lasting aromas and... See more

Quality

Users describe positive interactions with quality, expressing strong satisfaction with the amazing scents and... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting prompt and speedy arrival times... See more

Service

Customers had positive experiences with service, often highlighting brilliant delivery, quick shipping, and... See more

Order

People report positive experiences with order, highlighting easy purchasing processes, beautiful packaging,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love these candles so much. They burn evenly, don’t give off any soot, are soya wax so I don’t have to worry about my dog breathing in any harmful chemicals and they smell amazing. I started using t... See more

Rated 5 out of 5 stars

I've been a customer of the Victorian candles since near the start, the guys are so friendly and help in every way they can, the candles have amazing sents that linger long after the candle has been b... See more

Rated 5 out of 5 stars

"ABSOLUTELY FANTASTIC SERVICE AS USUAL". Love your candles, absolutely love Witches Brew (my fave) my husband loves the Gingerbread candle. But I do enjoy all your scents, I do really look forward t... See more

Rated 5 out of 5 stars

Fantastic wax melts smells are amazing but not overpowering like some other brands and they last well. Only fault would be the customer service as it's slow to get a response but when I did get a re... See more

Company details

  1. Candle Store

Written by the company

The Victorian Candle Co. creates highly fragranced products from our workshop in Carlisle. Our candles and melts are clean burning and long-lasting. The perfect gift or a lovely treat!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

276 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(276)

87 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent experience

Hi. The candles and wax bars are beautiful. The fragrance and the display is perfect for myself or as a gift. The owners are very friendly and delivered to my door. You don't get that very often. Would recommend to all my friends. Will be back next year to make my own. Such an excellent experience. Thank you both. Good luck in the future.

14 November 2024
Rated 5 out of 5 stars

Really easy to order online

Really easy to order online. Free delivery locally which was speedy. The candles I purchased, a percentage went to local hospice which was a nice touch

28 October 2024
Rated 5 out of 5 stars

Really great and friendly service

Really great and friendly service. Ordering on line was super easy- and my query via the chat was answered immediately by a real person!! Beautiful candles - I ordered 5 . Will purchase more in the future.

24 October 2024
Rated 4 out of 5 stars

Not so good this time

Not so good this time. Took longer than normal for delivery. Emailed but got no response so this is why only 4 stars. I love the product and as always is great.

8 October 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look