V.GANReviews 

145
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 135 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their comfort, quality, and stylish appearance, often noting they exceed expectations and are well-made. Many appreciate the prompt delivery service, with items arriving quickly and well-packaged, sometimes even faster than anticipated. Reviewers are also pleased with the reasonable pricing and the company's commitment to sustainability, including recyclable packaging and cruelty-free options. However, some customers experienced issues with sizing, finding products too small or not true to size, leading to return costs. A few people also reported receiving damaged items or encountering problems with ankle straps being too short. Additionally, some international customers were dissatisfied with unexpected customs fees, feeling there was a lack of transparency regarding shipping costs.

What people talk about most

Product

Users describe positive interactions with product, frequently highlighting the comfort, quality, and stylish... See more

Quality

Reviewers mention positive feedback about quality, frequently highlighting products as well-made,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the promptness... See more

Order

Customers had positive experiences with order, frequently highlighting the ease of ordering and prompt... See more

Price

People report positive experiences with price, often noting that products are very reasonable and offer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely comfortable sandals. Sensibly priced. Prompt delivery and great customer service. Returned an item due to size (one style too wide for my narrow feet), easy to return and quick refund.

Company replied

Rated 5 out of 5 stars

Bought a pair of men Taro Footbed last week on sale first time last week. Arrived on time. Very comfortable to wear. Well made. Quality material. Far better than some branded plastic crocs in my opini... See more

Company replied

Rated 5 out of 5 stars

Absolutely adore my Brogue Boots! They're stylish, quality, very comfortable & have drawn complimentary remarks from total strangers! The boots were received well protected & packaged, and the servic... See more

Company replied

Rated 5 out of 5 stars

Just received my Oatmeal Derby Men's shoes. Super prompt delivery and they're even better looking than the website images suggested. I ordered my usual size 9 (43) and the fit is perfect. They're very... See more

Company replied


Company details

  1. Shoe Store
  2. Activewear Store
  3. Clothing Store
  4. Sportswear Store
  5. Women's Clothing Store

Written by the company

We began our mission in 2018 with a passion to provide fashion forward animal friendly shoes and boots to the world. V.GAN is now one of the most beloved multi-category lifestyle brands in the vegan community. Our entire range of products are "unconditionally vegan" and workers in our vegan approved factories are protected by employment and safety laws. We are an animal and human friendly company. You do not need to be a vegan to enjoy our PETA approved vegan offerings. In fact, the majority of our customers are simply trying their best to live a cruelty-free lifestyle. You can be certain that anything you add to your wardrobe, home, or beauty regimen is in fact vegan.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

145 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(145)

136 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful and high quality

Beautiful and high quality! I have a pair of sandals and a belt and they really are good products that I will be wearing for a long time. The packaging and shipping are also great. Thank you!

14 November 2025
Unprompted review
V.GAN logo

Reply from V.GAN

My pleasure

Rated 3 out of 5 stars

Liked the product just too small in…

Liked the product just too small in size, and fast delivery, good correspondence.
But little disappointed as wouldn’t honour the 20% code I initially used but have had to send the boots back as too small..and was keen to order the bigger size if I could use the code again.

7 November 2025
Unprompted review
V.GAN logo

Reply from V.GAN

Hi, I'll sort this for you. Can you email help@vgan-life.com and use ref DH HELP.

Rated 5 out of 5 stars

V.GAN Wheat 2 Brogue boots

V.GAN are great to deal with, love the products and ethos for sustainability, even down to the recyclable packaging. They have some of the best looking none animal leather boots around. Very comfortable and great style. A very reliable company with great customer service. If you are looking for cruelty free footwear I can not recommend them enough.

3 November 2025
Unprompted review
V.GAN logo

Reply from V.GAN

Thank you very much Adrian for the kind review.

Rated 5 out of 5 stars

Really lovely shoes

Lovely shoes, super comfortable and so soft. Order and delivery exceptionally efficient. Shoe boxes have a little handle so have repurposed the box. Will definitely be back to order more!

20 October 2025
Unprompted review
V.GAN logo

Reply from V.GAN

Thank you for a lovely review Sarah.

Rated 5 out of 5 stars

Quick delivery

My order was received quickly and the sandals were a perfect fit and exceeded my expectations. I've returned one pair, so do not know how efficient the returns work.

30 September 2025
Unprompted review
V.GAN logo

Reply from V.GAN

Thank you Sharon. Your returns experience will be a good one!

Rated 1 out of 5 stars

I purchased some size 5 sandals

I purchased some size 5 sandals, I’m always a size 5. These were too small and my toes were off the end of the foot pad.

£2.99 for delivery and £2.70 to return even though I’d have kept them if they were the correct size! So I’ve lost money because of their poor sizing.

11 July 2025
Unprompted review
Rated 1 out of 5 stars

I bought their plum footed birkenstock…

I bought their plum footbed birkenstock style sandals. Within 20 mins of wear I developed painful blisters. I emailed the company and they said I could send them back for inspection but unless it is due to a manufacturing default they will be returned to me. The reviews on their website are curated. AVOID.

21 June 2025
Unprompted review
Rated 1 out of 5 stars

Poor customer service! Do not use

I received my boots but they were really small, I am normally a size 5 but I couldn’t even get my feet in to them.
I returned them at my own expense via Royal Mail and I have proof of postage and delivery, tracking says they received my item over a week ago. They are claiming they never received it and won’t refund me. I have had to raise a claim through PayPal.

19 March 2025
Unprompted review
Rated 1 out of 5 stars

Look good poor quality

The shoes look great but started to fall apart, cheap glue being used, the most annoying thing though is their website will not allow me to post a bad review of the shoes, have tried twice and it will not appear on the website. Do not use!

7 March 2025
Unprompted review
Rated 1 out of 5 stars

Shoes fell apart within two months

Shoes fell apart within two months. Nice looking shoes but the leather separated from the sole (and laces tore) very quickly. Hardly more sustainable than real leather if the build quality is so poor.

9 November 2024
Unprompted review
Rated 1 out of 5 stars

Poor Quality

They look great out of the box, but after a month are falling apart. Very poor quality, especially for the price.

1 November 2024
Unprompted review

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