Very wide range of products available and at competitive prices. I regularly purchase the Peckish fat balls from them as they are such a bargain price and always prompt delivery. Sadly we don't have o... See more
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Review summary
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What people talk about most
Reviews shaping this summary
This is an excellent shop that I happened upon whilst searching the Web for my Cavachons dog food. Not only do they sell it in larger packs than found in the shops, their delivery was second to none -... See more
Big variety of brands I buy. Very decent pricing and sales are very good. Very often it has offers so signing up to be notified of these does help you budget. Yes, you pay for delivery. It's often v... See more
This is the first time I’ve used VetShop.co.uk for my purchases, they have a good selection of items, although they aren’t the cheapest around they do provide a prompt service, the items I’d ordered a... See more
Company details
About VetShop.co.uk
Written by the company
VetShop.co.uk is a family-run online retailer specialising in veterinary diets, flea and worming treatments, supplements and everyday pet essentials.
We stock thousands of products from trusted brands like Hill's, Royal Canin and Frontline, delivered quickly and reliably across the UK. And with our Subscribe & Save service, your pet's food and treatments arrive automatically, right when you need them – with a saving on every order.
Every member of our team is a pet owner, so when you call or email us, you're speaking to someone who genuinely gets it. No call centres, no scripts – just friendly, knowledgeable people who care about your pets as much as you do.
Why shop with us?
- Next day delivery available
- Subscribe & Save on every repeat order
- Apple Pay & Google Pay accepted
- Friendly UK-based customer service
Contact info
5 Blackhill Business Park, Sand Barn Lane, Black Hill, CV37 0BX, Stratford-upon-Avon, United Kingdom
- 01789507340
- info@vetshop.co.uk
- vetshop.co.uk
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 53% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from VetShop.co.uk
Hi Keith,
We're delighted to hear that you were pleased with the product.
We appreciate your feedback regarding the delivery cost and understand that this is an important part of the overall shopping experience. We'll be sure to share your comments with the relevant team as we continue looking for ways to improve our service.
Thank you for choosing Vetshop, and we hope to welcome you back again soon.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
My dog likes this food
My dog likes this food, at last.She's been finicky as she's ill. Easy to buy from seller and no hassle delivery.
14 May 2026
Unprompted review
Reply from VetShop.co.uk
Hi Olga,
Thank you so much for your lovely review. We're delighted to hear that your dog is enjoying the food, especially after being so fussy while she’s been unwell.
We know how important it is to find something your pet will happily eat, and we're so pleased this has been a good choice for her. It's also great to hear that you found ordering easy and your delivery experience hassle-free.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Reply from VetShop.co.uk
Hi Frank,
We're delighted to hear that you were happy with our fast delivery.
We always aim to make ordering your pet's essentials as simple and convenient as possible, so it's great to know your order arrived quickly.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
A great experience
A great experience. I was invited to order from this company again via an email sent by Lexi (presume shes real). I ventured onto the website and found it easy tp traverse and understand. Pictures help but would like them to be bigger with more written information. The order arrived quite quickly and was very well packaged to reinforce the boxes to avoid transit damage. Actually this is the first online company with good package boxes, the courier was good. The prices were reasonable and choices available was varied. Its important you choose the right product for your most precious family member who depends on your decision 100%. I would purchase from again as long as I am not bombarded with too many emails. Its important an owner gets time to reflect on the benefits of the food on their cats and dogs. I look forwad in trailing other products available. Overall I would give 10/10 on this experience. Both the dog and cats (5) love their tinned foods. The frozen chunks I brought for the dog (salmon) was well received as she loves fish based meals on occasions. Thank you
6 May 2026
Unprompted review
Reply from VetShop.co.uk
Hi Cliff,
Thank you so much for taking the time to leave such a thoughtful and detailed review! We're absolutely delighted to hear that you had such a positive experience with Vetshop.
It's wonderful to know that you found our website easy to use, your order arrived quickly, and that you were impressed with the packaging and delivery service. We really appreciate your feedback about the product images and information too — comments like these help us continue improving the shopping experience for our customers.
We're especially pleased to hear that your dog and cats (all five of them!) are enjoying their food. We know how important it is to choose the right products for your pets, and we're grateful that you've trusted us to help support their health and happiness.
Thank you again for your kind words and for your 10/10 rating. We look forward to helping you discover more products for your precious family members in the future, and we'll always aim to keep our communications useful and relevant.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
misleading
This company words their product strangely so be careful! I paid for what I thought was a package of 6 and turns out it was only one pill!! It was like $50 a pill!!
I asked for a refund because I was mislead by the way it was advertised.. they refused.. so personally I'm going to shop Canada or another option is Smartway Pet Supplies. Buyer beware!
8 May 2026
Unprompted review
Reply from VetShop.co.uk
Hi Tina,
We’re sorry to hear about your recent experience. However, we only sell to addresses within the UK. As your review mentions Canada, we believe this feedback may have been intended for a different company.
Paws & hugs,
Vetshop.co.uk 🐾
I would not order from VetShop again
I would not order from VetShop again. It was a struggle from start to finish. However the missing kibble was more the fault of the courier but Tina rescued things with courtesy and speed. The ordering process was anything but smooth.
1 May 2026
Unprompted review
Reply from VetShop.co.uk
Hi Barbara,
Thank you for taking the time to leave your feedback. We’re very sorry to hear that your ordering experience was frustrating and did not meet expectations. While we’re pleased Tina was able to help resolve the missing kibble issue quickly and courteously, we understand this does not make up for the difficulties you experienced throughout the process.
Your comments about the ordering journey and delivery experience have been noted and will be shared with the relevant teams so we can improve things moving forward.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
I was sick of suppliers letting me down…
I was sick of suppliers letting me down with my monthly subscription.....being out of stock, not letting my know and sometimes taking payment and not delivering. So far I am very happy with the service from Vetshop, competitive prices and fast delivery. If they can keep fulfilling my monthly subscription I shall stick with them. All good so far!
28 April 2026
Unprompted review
Reply from VetShop.co.uk
Hi Karen,
Thank you for taking the time to share your experience with us! We’re really sorry to hear you’ve been let down by other suppliers in the past, so it’s especially rewarding to know that we’ve been able to provide the reliable service you were looking for.
We’re delighted you’ve been happy with our competitive prices and fast delivery so far, and we’ll continue to do our very best to keep your monthly subscription running smoothly and consistently.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Marketing SMS message without consent
I occasionally shop at vet shop.co.uk and have opted out of all marketing.
However they have recently sent unsolicited SMS marketing message without my consent.
This is irritating and does not make me want to buy from vet shop.co.uk again.
4 May 2026
Unprompted review
Reply from VetShop.co.uk
Hi,
I've had a look with the information you have provided me and can see that you signed up for marketing SMS messages on January 22nd 2025. I've opted you out of this now, so you won't receive any further marketing emails or SMS messages.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Reply from VetShop.co.uk
Hi Robin,
We’re delighted to hear you found our website easy to use and that your order arrived the very next day. Providing excellent service and fast delivery is what we aim for, so it’s wonderful to know you had a positive experience with us.
We really appreciate your support and hope to see you again soon!
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Fantastic service
Very prompt service and one of the cheapest I know for dog food. The website is easy to navigate
22 April 2026
Unprompted review
Reply from VetShop.co.uk
Hi Cathy,
We’re so pleased to hear you were happy with our prompt service, competitive prices, and easy-to-use website. We work hard to make shopping with us as simple and affordable as possible, so it’s great to know that came across in your experience.
We really appreciate your support and look forward to helping you again soon!
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Misrepresentation of stock item -‘sent short Best before dated items’ when purposely didn’t not choose these items for that reason - updated 1 start to 4 stars due to good customer service
Misrepresentation in the sale of goods. Took up the good offer of a branded food, bought in bulk due to the offer. I noted some sale items had an advertised short best before date. So only ordered 2 small bags for that item.
The rest of the order bought choosing the other sale products. Now I made sure I did not select the items that were on a shirt best before date (even though they were slightly cheaper).
Delivery arrived today - and they are all products with a best before a few months - now if I wanted that I would have selected that and paid the cheaper price. They have just got rid of the short best before dates on my order. Rendering most of the food order useless. I’m hoping it was an honest mistake and not purposefully way to rid their stock…
Requested a pick up said goods and reimbursement of monies / delivery - will
Update this review - when I get a response.
In response to the below - I have emailed you - you responded asking for pictures / evidence of the dates - which I have provided - awaiting a response
*****Update - they have done a full refund of the part of the order that was not as advertised, including the delivery. They have arranged a courier to collect the items and have raised it internally.
Now the offer is still on (without a poor BBD advertised) which is a really good offer, but just too nervous to try again. Shame really.
Your customer service has pulled it 1 star to 4
Thanks for the rectification.
30 April 2026
Unprompted review
Reply from VetShop.co.uk
Hi Shell,
Please accept our apologies that you have received items with a short best before date, this stock should not have been sent with your order.
I've had a look, and I can't find an email from you to reply to and get this sorted for you. Please email info@vetshop.co.uk so we can resolve this for you as soon as possible.
Paws & hugs,
Vetshop.co.uk 🐾
The staff at vet shop couldn’t have…
The staff at vet shop couldn’t have been more helpful as DHL were incapable of delivering my order. The order was hand delivered by one of their managers which really earns them 6stars rather than 5.
The product also works well as a bonus!
Thank you for your effort.
29 April 2026
Unprompted review
Reply from VetShop.co.uk
Hi Janet,
Thank you so much for your amazing review! We’re sorry there were issues with the delivery, but we’re really pleased our team could step in and help get your order to you. Going the extra mile for our customers is something we truly care about.
We’re also delighted to hear the product is working well for you too — that’s the best bonus of all!
Thank you again for your support and for taking the time to share your experience.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
New to this company
New to this company, decent price and very prompt delivery which is a great service!!!
24 April 2026
Unprompted review
Reply from VetShop.co.uk
Hi Chantal,
Thank you for your lovely review and welcome to Vetshop.co.uk! We’re so pleased to hear you found our prices competitive and were happy with the prompt delivery. Providing a reliable and efficient service is something we always strive for, so it’s great to know we made a positive first impression.
We look forward to serving you again soon!
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Great service from an excellent…
Great service from an excellent company. Well priced products and quick delivery.
24 April 2026
Unprompted review
Reply from VetShop.co.uk
Hi Amanda,
We’re thrilled to hear you were happy with both our prices and speedy delivery. Providing great service and value for our customers is always our top priority, so your feedback really means a lot to us.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Will Not Use this Company again
Ordered 6x large cat worm tablets and paid £6.99 for delivery. I received 5 x tablets even though it said 6 on the outside of the pack. The package arrived a day late.The email address they give you was not recognised so I had to ring them. The person I spoke to said she would arrange a refund for the delivery cost + 1 tablet. I received a partial.Would not recommend this company..!
14 April 2026
Unprompted review
Reply from VetShop.co.uk
Hi Jo,
Thank you for your feedback, and we’re really sorry to hear about your experience.
This isn’t the standard we aim to provide, and we understand how frustrating it must have been to receive an incomplete order and have difficulty getting in touch. We’re glad you were able to speak with a member of our team, but we apologise that the resolution you received wasn’t as expected.
We’d like to look into this further to ensure everything has been handled correctly and put things right for you. Please do get back in touch with us so we can review your order in full.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Pedigree Dentastix
Another order from this excellent company. My large box of Pedigree Dentastix were a real bargain, even with the delivery charge included. Quickly despatched and sensibly packaged, have recommended VetShop on many occasions.
17 April 2026
Unprompted review
Reply from VetShop.co.uk
Hi Sara,
We’re really pleased to hear you’re happy with your Pedigree Dentastix order and found it to be a great bargain, even with delivery included.
It’s great to know your order was quickly despatched and sensibly packaged, and we truly appreciate you recommending VetShop to others.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Good price
Good price, good communication and very importantly use a good courier service (NOT Yodel!)
2 April 2026
Unprompted review
Reply from VetShop.co.uk
Hi Steve,
We’re really pleased to hear you’re happy with our pricing, communication, and delivery service.
We understand how important reliable couriers are, so it’s good to know this has made a positive difference to your experience.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Excellent service
Excellent service, ordered in the evening and arrived the next morning....very impressed with the variety of products and prices/offers. Will use again.
2 April 2026
Unprompted review
Reply from VetShop.co.uk
Hi Wendy,
We’re really pleased to hear your order arrived the next morning and that you were impressed with both our range of products and the prices and offers available.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Great range of products at competitive…
Great range of products at competitive prices, delivery is swift.
1 April 2026
Unprompted review
Reply from VetShop.co.uk
Hi Matthew,
Thank you for your kind review! We’re really pleased to hear you’re happy with our range of products, competitive prices, and swift delivery.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Bits & Bobs of tantalising tasty Pet food
I needed to get more Orijen Reginal Red dry cat food, so got a bag that fits into my container. Also got a few extras for my boy. The service was great got all Jasper’s food within 3 days & I live in a remote area. It arrived safely on my private space by DPD who knows my dwelling. I recommend Vet Shop a good place to buy Pet food for your treasured Pet, Good Price, Quality plus delivery service, you can’t go wrong. Thank you Vet Shop ;—))
3 April 2026
Unprompted review
Reply from VetShop.co.uk
Hi Lea,
We’re really pleased to hear you were able to get your Orijen Regional Red cat food and a few extras for Jasper, and that everything arrived safely and within just a few days — especially given your remote location.
It’s great to know DHL were able to deliver smoothly and that you’re happy with the price, quality, and overall service. We really appreciate your recommendation.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
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