Very wide range of products available and at competitive prices. I regularly purchase the Peckish fat balls from them as they are such a bargain price and always prompt delivery. Sadly we don't have o... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is an excellent shop that I happened upon whilst searching the Web for my Cavachons dog food. Not only do they sell it in larger packs than found in the shops, their delivery was second to none -... See more
Big variety of brands I buy. Very decent pricing and sales are very good. Very often it has offers so signing up to be notified of these does help you budget. Yes, you pay for delivery. It's often v... See more
This is the first time I’ve used VetShop.co.uk for my purchases, they have a good selection of items, although they aren’t the cheapest around they do provide a prompt service, the items I’d ordered a... See more
Company details
About VetShop.co.uk
Written by the company
VetShop.co.uk is a family-run online retailer specialising in veterinary diets, flea and worming treatments, supplements and everyday pet essentials.
We stock thousands of products from trusted brands like Hill's, Royal Canin and Frontline, delivered quickly and reliably across the UK. And with our Subscribe & Save service, your pet's food and treatments arrive automatically, right when you need them – with a saving on every order.
Every member of our team is a pet owner, so when you call or email us, you're speaking to someone who genuinely gets it. No call centres, no scripts – just friendly, knowledgeable people who care about your pets as much as you do.
Why shop with us?
- Next day delivery available
- Subscribe & Save on every repeat order
- Apple Pay & Google Pay accepted
- Friendly UK-based customer service
Contact info
5 Blackhill Business Park, Sand Barn Lane, Black Hill, CV37 0BX, Stratford-upon-Avon, United Kingdom
- 01789507340
- info@vetshop.co.uk
- vetshop.co.uk
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 53% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cancelled my order without warning or explanation
I subscribed because I wanted regular monthly deliveries of my dog's food. The first order arrived without any issues, but just as the second order was due to be processed, I received an automated email saying my subscription had been cancelled.
There was no explanation whatsoever as to why this had happened. I emailed customer service asking why my subscription had been cancelled, but after two days I still hadn't received a response.
When you're buying pet food on a subscription, reliability matters. My dog still needs feeding regardless of what's happening behind the scenes, so I couldn't keep waiting for an explanation and had to order from another company instead.
Mistakes can happen, but cancelling a customer's subscription without explanation and then failing to respond when they're trying to find out why is unacceptable. Based on my experience, I can't recommend this company
17 July 2026
Unprompted review
Dog mixer biscuits were received a day…
Dog mixer biscuits were received a day earlier than promised so thank you very much.
15 July 2026
Unprompted review
Top Hills product and top vendor!
Had the only renal diet product my cat will eat i.e. Hills Chicken Stew Renal Diet.
Ordered and arrived the next day. My cat has prompted me to order more right now. Thank you all
10 July 2026
Unprompted review
Great company
Great company. I order Lilys Kitchen for the natural goodness and grain free choices. Treats and Woofbrush are a big hit for our little lady, and Vetshop deliver value for money with fast delivery. Very happy with them to date.
14 July 2026
Unprompted review
Tablets for ticks and fleas.
Cheapest I could find.Speedy delivery and they work at killing the dreaded ticks without poluting waterways. I can't comment on their effect on fleas.
12 June 2026
Unprompted review
Reply from VetShop.co.uk
Hi Eric,
We're delighted to hear that you found our prices competitive and that your order arrived quickly.
It's great to know that the product has been working well for you and helping with those unwanted ticks. We appreciate your feedback and are pleased that you've had a positive experience with Vetshop.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Reply from VetShop.co.uk
Hi Lisa,
We're delighted to hear that you were happy with our service and that your order arrived as scheduled.
It's great to know that you would choose Vetshop again. We really appreciate your support and look forward to helping you and your pet with your next order.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Large range of products at a good price…
Large range of products at a good price plus fast delivery.
9 June 2026
Unprompted review
Reply from VetShop.co.uk
Hi Lucy,
We're delighted to hear that you've been happy with our large range of products, competitive prices, and fast delivery.
We always aim to make finding the right products for your pet as easy and convenient as possible, so it's great to know that you've had such a positive experience.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
All good
All good, did what the said will do.... !
Delivery came as expected, 12kg bagged in plastic bag. no cardboard box- happy with that!
Used to order dog food elsewhere but they have been out of stock more often now so i deceide to switch.... went with repeat order
10 June 2026
Unprompted review
Reply from VetShop.co.uk
Hi Haber,
We're delighted to hear that your order arrived as expected and that you were happy with the service provided.
It's great to know that you've found our repeat order service convenient and that switching to Vetshop has been a positive experience for you. We understand how important it is to have a reliable supply of your pet's food, so we're pleased we could help make things easier.
We're also glad you appreciated the packaging approach. Your feedback is really valuable as we continue to look for ways to provide a convenient service for our customers and their pets.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Exceptional service
Exceptional service. I have never been let down by Vetshop and know that with any query I can phone them and get through to a very professional, polite and helpful person.
I recently had to request that my subscribe and save order arrive earlier than scheduled and it arrived the next day!
Can’t praise every aspect of this company enough.
11 June 2026
Unprompted review
Reply from VetShop.co.uk
Hi Stephanie,
Thank you so much for your wonderful review! We're absolutely delighted to hear that you've consistently received such a reliable and positive service from Vetshop.
It's fantastic to know that our team has always been professional, polite, and helpful whenever you've needed us. We're especially pleased that we could arrange your Subscribe & Save order to arrive sooner when you needed it — making sure your pet has what they need, when they need it, is so important to us.
Your kind words and continued support mean a great deal to our whole team. Thank you for choosing Vetshop, and we look forward to helping you and your pet for many more years to come.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
A pleasing experience
An opening email which opened opportunities to choose the right food at the right price on the website. The website was easy to navigate and produced a good selection of the correct items that I was looking for. I also asked a question by email which was quickly and concisely answered. Overall very pleased with my experience.
3 June 2026
Unprompted review
Reply from VetShop.co.uk
Hi Christopher,
Thank you so much for your thoughtful review! We're delighted to hear that our email helped you discover the right food options and that you found our website easy to navigate.
It's great to know that you were able to find a good selection of suitable products at the right price, and we're especially pleased that our team was able to answer your question quickly and clearly. Providing helpful support and making it easier to choose the right products for your pet is always our aim.
Thank you for choosing Vetshop — we're so pleased to hear you had such a positive experience and we look forward to helping you and your pet again in the future.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Quick delivery and my dog loves the wet…
Quick delivery and my dog loves the wet food for dogs with kidney problems!
5 June 2026
Unprompted review
Reply from VetShop.co.uk
Hi Jo,
We're delighted to hear that your order arrived quickly and, most importantly, that your dog is enjoying their kidney care wet food.
We know how important it is to find the right food to support your pet's needs, and we're so pleased we could help you provide something your dog loves.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Great communication and fast delivery 👏
Great communication and fast delivery 👏
8 June 2026
Unprompted review
Reply from VetShop.co.uk
Hi David,
We're delighted to hear that you've been happy with our communication and fast delivery.
We always aim to keep our customers informed and make sure orders arrive as quickly and smoothly as possible, so it's great to know we got it right for you.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
An excellent company to deal with
An excellent company to deal with. Efficient service, great variety of dog foods, very capable telephone staff who can be reached reliably.
20 May 2026
Unprompted review
Reply from VetShop.co.uk
Hi Amanda,
Thank you so much for your wonderful review! We're delighted to hear that you've had such a positive experience with Vetshop.
It's fantastic to know that you've been happy with our efficient service, wide variety of dog foods, and the support provided by our telephone team. We pride ourselves on being available to help our customers, so your kind words about our team really mean a lot.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Deeply unhappy
Deeply unhappy. Ordered a 15kg bag of Skinners Grainfree Salmon on Monday, delivered Tuesday - great. BUT tonight I took the outer wrapper off and discovered this bag was manufactured AUGUST 2025 AND IS USE BY AUGUST 2026 - so I paid for almost out of date goods - not good BUT THEN I took hold of the Skinners bag to empty it - and the outside was greasy and oily - ugh. AND THEN when I opened it the bag has clearly been stored unsatisfactorily it is oily on the inside and the kibble has bits stuck all over the inside of the bag. Not at all happy about this and cancelled my subscription tonight. I won't be using this company again. Almost of out date goods, oily outside to the bag, oily inside to the kibble bag and bits of kibble stuck in that oil - UGH!
4 June 2026
Unprompted review
Reply from VetShop.co.uk
Hi Elizabeth,
Thank you for taking the time to share your feedback. We're really sorry to hear about the condition your order arrived in and completely understand why you were disappointed.
We always want our customers to receive products in the best possible condition, and we're sorry that your bag of food did not meet the standards you expected. We appreciate how important it is to feel confident that your pet's food has been stored correctly and arrives fresh and ready to use.
We would like the opportunity to look into this further with our team and investigate what may have happened during storage or handling. We did ask for further details via Trustpilot so we could review this properly, but unfortunately we didn't hear back. We’re sorry that this experience has led you to cancel your subscription, but we do appreciate you bringing these concerns to our attention as it helps us review our processes.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Excellent service
Excellent service, fast delivery, good value on subscription. Very happy with VetShop.
2 June 2026
Unprompted review
Reply from VetShop.co.uk
Hi Dan,
We're delighted to hear that you've been so happy with our service, fast delivery, and the value you receive from your subscription.
It's great to know that Vetshop is making it easier and more convenient to keep your pet's essentials topped up. Your kind words and continued support mean a lot to our team.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Good efficient service and competitive…
Good efficient service and competitive prices will definitely use again
4 June 2026
Unprompted review
Reply from VetShop.co.uk
Hi Guest,
Thank you so much for your lovely review! We're delighted to hear that you've been happy with our efficient service and competitive prices.
It's great to know that you would choose Vetshop again. We really appreciate your support and look forward to helping you and your pet again in the future.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Good family company
Good family company, always helpful, reasonably priced
Keeps you upto date on your purchases,
6 May 2026
Unprompted review
Reply from VetShop.co.uk
Hi Elizabeth,
We're delighted to hear that you've found Vetshop to be a helpful and reliable family company.
It's wonderful to know that you've been happy with our prices and the updates you receive throughout your orders. We always aim to provide a friendly service and keep our customers informed every step of the way.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Great service
Great service and a huge selection of products at competitive prices too. Collection was easy which is great 👍
18 May 2026
Unprompted review
Reply from VetShop.co.uk
Hi Samantha,
We're delighted to hear that you were happy with our service, wide selection of products, and competitive prices.
It's great to know that our collection service was easy and convenient for you too. We always aim to make looking after your pet as simple as possible, so your kind feedback means a lot to us.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Delivery £17.98 or £13.97! WHAT!
GREAT prices for Naturo dog food BUT i would expect free delivery since i'm spending nearly £90!
Delivery is either £17.98 or £13.97!
No thanks.
Account closed for being greedy.
21 May 2026
Unprompted review
Reply from VetShop.co.uk
Hi Simon,
Thank you for taking the time to share your feedback. We're pleased to hear that you found our prices for Naturo dog food competitive.
We're sorry that our delivery charges affected your overall experience and understand that delivery costs can be an important factor when placing a larger order. We appreciate your comments and will share your feedback with the relevant team as we continue to review our pricing and delivery options.
Thank you for giving Vetshop a try, and we're sorry we weren't able to meet your expectations on this occasion.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Using three names for the same company makes it difficult to stop fraud.
I found the inconsistency of the name very confusing...Vet shop deliveries are given the name pet shop or pet shop bowl.
I very very nearly got scammed by a fake delivery company because of this. Apart from that price OK and they used DHL which is a good delivery company. I think it was my fault that I thought I was ordering the senior Iams dog food but instead got the standard....but the dog seems OK on it.
16 May 2026
Unprompted review
Reply from VetShop.co.uk
Hi Jannette,
We're pleased to hear that you were happy with our pricing and delivery service, and we're glad your dog is doing well with the food you received.
We're sorry that the different names used during the ordering and delivery process caused confusion. We completely understand your concern, especially when unexpected delivery messages can make it difficult to know what is genuine. Your feedback is really valuable, and we'll share it with the relevant team as we look at ways to make our communications clearer.
We're also sorry that you received the standard food rather than the senior version you intended to order. We're pleased your dog is happy with it, but we always recommend checking the product details carefully before placing an order, and our team is always happy to help if you need any advice with choosing the right product.
Thank you again for your honest feedback and for choosing Vetshop.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
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