Our Cob has a pattern joint which is/was arthritic. He has undergone various treatments culminating in a gel injection into the joint as a "buffer". His Vet at the time suggested Harpagyl for pain r... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I spoke with Laura - a real human being! She was sweet and understanding, especially of my lack of techie skills. She was very reassuring and talked me through uploading the prescription The human... See more
Company replied
Needed tablets quickly for my cat that is undergoing palliative care. They contacted me right away about a problem with the prescription (issue with my vet at my end). I explained I needed the tablets... See more
This was the first time I had used this service. I initially telephoned for advice, the lady I spoke to could not have been more helpful, literally 'taking me by the hand leading me to the promised l... See more
Company replied
Company details
Written by the company
Founded by Dr Charlotte Inness MRCVS, an independent North Yorkshire Vet, we supply prescription medication, non-prescription medication, supplements and much more for all animals, large and small, with savings up to 75%. Helping tens of thousands of animal owners across the UK access the most affordable veterinary health care with no compromise on customer service.
Contact info
Sutton-on-the-Forest, YO61 1ET, York, United Kingdom
- 01904463001
- hello@vetmedi.co.uk
- vetmedi.co.uk
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from VetMedi.co.uk
Thank you for your great review!
We're pleased to hear that you found ordering with VetMedi easy and that your delivery arrived quickly. We aim to make the process as straightforward and efficient as possible, so pet owners can access the medications their pets need without unnecessary delays.
Thank you for choosing VetMedi and for taking the time to share your feedback. We really appreciate your support and look forward to helping you and your pet again in the future.
Kind regards,
The VetMedi Team
Good straightforward service Eg9asier to upload prescription
Easier to upload prescription, choice of days for delivery, helpful staff
1 July 2026
Reply from VetMedi.co.uk
Thank you for your wonderful review!
We're delighted to hear that you found uploading your prescription easy, appreciated the delivery options available, and received helpful support from our team. At VetMedi, we’re committed to making the prescription process as simple and convenient as possible for pet owners.
Thank you for choosing VetMedi and for taking the time to share your experience. We truly appreciate your support and look forward to helping you and your pet again in the future.
Kind regards,
The VetMedi Team
Waited too long for this medication
Waited too long for this medication , it was indicated on the website it would take 2 to 3 days delivery . It took 8 days.
3 July 2026
Reply from VetMedi.co.uk
Thank you for taking the time to share your feedback.
We’re sorry to hear that your order took longer than the expected delivery timeframe. We understand that receiving medication promptly is important, and we apologise for any inconvenience caused by the delay.
We aim to process and dispatch orders as quickly as possible, and we appreciate your patience while your order was completed and delivered.
Thank you again for your feedback, which helps us continue to improve our service.
Reply from VetMedi.co.uk
Thank you for your fantastic review!
We're delighted to hear that you were happy with our service and that your parcel arrived so quickly. At VetMedi, we understand how important it is for pet owners to receive their prescription medication promptly, and we always aim to provide a fast and reliable experience.
Thank you for choosing VetMedi and for taking the time to share your feedback. We really appreciate your support and look forward to helping you and your pet again in the future.
Kind regards,
The VetMedi Team
Reply from VetMedi.co.uk
Thank you for your great review!
We're delighted to hear that you found ordering through VetMedi to be a straightforward process and that your delivery arrived quickly. We aim to make accessing your pet’s prescription medication as simple, efficient, and convenient as possible.
Thank you for choosing VetMedi and for taking the time to share your experience. We truly appreciate your support and look forward to helping you and your pet again in the future.
Kind regards,
The VetMedi Team
Best price for the dog probiotic they…
Best price for the dog probiotic they needed. Good swift delivery,easy company to use.
3 July 2026
Reply from VetMedi.co.uk
Thank you for your fantastic review!
We're delighted to hear that you found the best price for the probiotic your dog needed, along with a quick delivery and an easy ordering experience. At VetMedi, we’re committed to providing great value and a simple, reliable service for pet owners.
Thank you for choosing VetMedi and for taking the time to share your experience. We truly appreciate your support and look forward to helping you and your dog again in the future.
Kind regards,
The VetMedi Team
Firstyly I could not believe the saving…
Firstyly I could not believe the saving I made compared to a previous online go to. In fact I was so worried in case I was being scammed that I paid on my credit card. I needn't have worried VetMedi kept me up to date with an expected delivery time and the item was delivered as promised and was exactly the same box of flea treatment as my previous order but at nearly 1/2 the price!
3 July 2026
Reply from VetMedi.co.uk
Thank you for your fantastic and detailed review!
We're delighted to hear that you were so pleased with the savings you made and that your order arrived exactly as expected. We completely understand wanting reassurance when trying a new company, and we're pleased that our communication and delivery updates helped give you confidence throughout the process.
At VetMedi, we’re committed to providing genuine products at competitive prices, while offering a reliable and transparent service that pet owners can trust.
Thank you for choosing VetMedi and for sharing your experience. We truly appreciate your support and look forward to helping you and your pet again in the future.
Kind regards,
The VetMedi Team
Reply from VetMedi.co.uk
Thank you for your great review!
We're delighted to hear that you found your experience with VetMedi quick and straightforward. We aim to make the process of ordering pet prescription medication as simple and convenient as possible for our customers.
Thank you for choosing VetMedi and for taking the time to share your feedback. We really appreciate your support and look forward to helping you and your pet again in the future.
Kind regards,
The VetMedi Team
Reply from VetMedi.co.uk
Thank you for your kind feedback! We're so pleased to hear that your orders always arrive quickly and are well packaged. We really appreciate your support and look forward to serving you again soon!
Reply from VetMedi.co.uk
Thank you for your kind review! We're delighted to hear that you were happy with the product. We really appreciate your support and look forward to helping you and your pet again in the future! 🐾
Reply from VetMedi.co.uk
Thank you for your 5-star review! We're delighted to hear that you found our ordering process easy and our delivery prompt. Providing great service and a smooth experience for our customers is our priority, and we truly appreciate your kind feedback. We look forward to helping you again in the future!
Easy to upload my prescription
Easy to upload my prescription, and l had no trouble to order and pay on the website. Received the doggie meds in 3 days after l'd paid. Perfect!
3 July 2026
Reply from VetMedi.co.uk
We're so pleased to hear that you found it easy to upload your prescription and place your order, and that your dog's medication arrived within just three days. Providing a simple ordering process and fast, reliable delivery is what we aim for, so it's wonderful to know we met your expectations.
Reply from VetMedi.co.uk
Thank you for your kind review! We're delighted to hear that you found our team helpful on the phone and that you received a quick response. Providing friendly, efficient service is very important to us, and it's great to know we made a positive impression.
Great transaction
Great transaction! Great communication! Wonderful fast deliver of very competitively priced prescription drugs! Many, many thanks 🐶 x
2 July 2026
Reply from VetMedi.co.uk
Thank you so much for your wonderful review! We're thrilled to hear that you were happy with the communication, fast delivery, and competitive pricing of your pet's prescription medication. It's fantastic to know everything went smoothly for you.
We truly appreciate your kind words and your support. Thank you for choosing us, and we look forward to helping you and your furry friend again soon! 🐶
As I am a first time cllent the young…
As I am a first time cllent the young lady on the phone was very patient and helpful, going through the process of registering my perscriptions.
2 July 2026
Reply from VetMedi.co.uk
Thank you for your lovely review! We're delighted to hear that your first experience with us was a positive one. It's wonderful to know that our team was patient and helpful in guiding you through the prescription registration process and making everything as straightforward as possible.
We really appreciate your kind feedback and look forward to helping you and your pet again in the future!
Reply from VetMedi.co.uk
Thank you for taking the time to leave your feedback. We're sorry to hear there was a delay in dispatching your order on this occasion. While we always aim to process and send orders as quickly as possible, we appreciate that delays can be frustrating.
Thank you for your patience and understanding. We value your feedback and will continue working to provide the reliable service you expect. We hope to serve you again with a smoother experience next time.
First time ordering my dogs medication…
First time ordering my dogs medication online and Vetmedi made the whole experience so easy and smooth. Delivery was nice and quick also!
2 July 2026
Reply from VetMedi.co.uk
Thank you so much for taking the time to share your experience. We’re delighted to hear your first time ordering your dog’s medication online was easy and smooth with VetMedi, and that delivery was nice and quick too.
If you ever need help with future orders, dosage reminders, or prescription repeats, our team is here to help. Give your pup a pat from us!
Straightforward process to order…
Straightforward process to order prescription medicine & very prompt delivery once vet had forwarded the prescription.
Also very competitive prices.
2 July 2026
Reply from VetMedi.co.uk
Thank you for your fantastic review! We're so pleased to hear you found the ordering process straightforward and that your prescription was processed quickly once we received it from your vet. It's also great to know you were happy with our competitive prices and prompt delivery. We really appreciate your support and look forward to serving you and your pet again in the future!
Easy to deal with,easy to order ,kept…
Easy to deal with,easy to order ,kept me updated on progress of order, reasonable pricing , reasonably quick delivery
2 July 2026
Reply from VetMedi.co.uk
Thank you for your great review! We're delighted to hear you found us easy to deal with and that the ordering process was simple. It's wonderful to know our order updates, competitive pricing, and quick delivery all contributed to a positive experience.
Reply from VetMedi.co.uk
Thank you for your kind review! We're delighted to hear you've consistently received good service from us. Your recommendation means a great deal to our team, and we truly appreciate your continued support. We look forward to helping you and your pet again in the future!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.