Our Cob has a pattern joint which is/was arthritic. He has undergone various treatments culminating in a gel injection into the joint as a "buffer". His Vet at the time suggested Harpagyl for pain r... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I spoke with Laura - a real human being! She was sweet and understanding, especially of my lack of techie skills. She was very reassuring and talked me through uploading the prescription The human... See more
Company replied
Needed tablets quickly for my cat that is undergoing palliative care. They contacted me right away about a problem with the prescription (issue with my vet at my end). I explained I needed the tablets... See more
This was the first time I had used this service. I initially telephoned for advice, the lady I spoke to could not have been more helpful, literally 'taking me by the hand leading me to the promised l... See more
Company replied
Company details
Written by the company
Founded by Dr Charlotte Inness MRCVS, an independent North Yorkshire Vet, we supply prescription medication, non-prescription medication, supplements and much more for all animals, large and small, with savings up to 75%. Helping tens of thousands of animal owners across the UK access the most affordable veterinary health care with no compromise on customer service.
Contact info
Sutton-on-the-Forest, YO61 1ET, York, United Kingdom
- 01904463001
- hello@vetmedi.co.uk
- vetmedi.co.uk
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from VetMedi.co.uk
Thank you for your feedback.
We’re sorry to hear that your order took longer than expected. We understand that receiving medication promptly is important, and we always aim to process and dispatch orders as quickly as possible.
We appreciate you taking the time to share your experience and will continue working to improve our service.
Reply from VetMedi.co.uk
Thank you for your kind review!
We're delighted to hear that you have consistently found our service to be quick and efficient. At VetMedi, we understand how important it is for pet owners to receive their prescriptions in a timely and hassle-free way, and we always strive to provide a reliable service.
Thank you for your continued support and for choosing VetMedi. We look forward to helping you and your pet again in the future.
Kind regards,
The VetMedi Team
Reply from VetMedi.co.uk
Thank you for your lovely review!
We're pleased to hear that VetMedi has helped you save money on your pet’s prescription medication. Providing a more affordable and convenient option for pet owners is something we’re passionate about.
Thank you for choosing VetMedi and for taking the time to share your experience. We really appreciate your support and look forward to helping you and your pet again in the future.
Kind regards,
The VetMedi Team
Easy to order
Easy to order. Payment method simple.
Notifications Clear and prompt. Delivery expedient.
6 July 2026
Reply from VetMedi.co.uk
Thank you for your fantastic review!
We're delighted to hear that you found the ordering process easy, the payment method simple, and our notifications clear and helpful. We’re also pleased that your delivery arrived quickly.
At VetMedi, we aim to make every step of the process as straightforward and convenient as possible for pet owners. Thank you for choosing us and for taking the time to share your experience.
We look forward to helping you and your pet again in the future.
Kind regards,
The VetMedi Team
Reply from VetMedi.co.uk
Thank you for your fantastic review!
We're delighted to hear that you found VetMedi to be a more affordable option for your pet’s prescription medication. We understand that managing pet healthcare costs can be challenging, and our aim is to help pet owners access the medications their pets need at competitive prices.
Thank you for recommending us and for choosing VetMedi. We truly appreciate your support and look forward to helping you and your pet again in the future.
Kind regards,
The VetMedi Team
Reply from VetMedi.co.uk
Thank you for your review!
We're pleased to hear that your order arrived on time and that you were happy with the product received. At VetMedi, we aim to provide a reliable and efficient service, ensuring your pet’s prescription medication reaches you as quickly and smoothly as possible.
Thank you for choosing VetMedi and for taking the time to share your experience. We look forward to helping you and your pet again in the future.
Kind regards,
The VetMedi Team
It took 7 days for my horses medication…
It took 7 days for my horses medication to arrive.
The local post office received the package on the Tuesday and didn’t deliver it until the Friday. I was tracking g it the whole time.
Maybe it is time to choose a different carrier. Very stressful to know that the post office had the package and I did not. Everyday they said it was out for delivery but then it would not arrive.
5 July 2026
Reply from VetMedi.co.uk
Thank you for taking the time to share your feedback.
We’re sorry to hear how stressful the delay was, especially when your horse’s medication was needed. We completely understand how concerning it must have been to see the parcel showing as being with the local delivery office but not arriving as expected.
While we aim to process and dispatch orders as quickly as possible, we appreciate that the delivery stage is an important part of the service, and we’re sorry that this experience fell short of your expectations. We will share your feedback regarding the delivery delays with our team as we continue to review our service and delivery options.
Thank you again for bringing this to our attention.
Easy to find correct product
Easy to find correct product. Fast and efficient order and delivery, Will use again
5 July 2026
Reply from VetMedi.co.uk
Thank you for your wonderful review!
We're delighted to hear that you found it easy to find the right product and that your order and delivery were fast and efficient. Providing a simple, reliable experience for pet owners is what we strive for every day.
Thank you for choosing VetMedi and for your kind words. We really appreciate your support and look forward to helping you and your pet again in the future.
Kind regards,
The VetMedi Team
Easy to buy my cats medication.
It's very easy to buy my cats meds and the communication with the vet and Vet medication goes very smoothly. Thank you
5 July 2026
Reply from VetMedi.co.uk
Thank you for your lovely review!
We're delighted to hear that you find ordering your cat’s medication easy and that the communication between your vet and VetMedi has been smooth and efficient. We understand how important it is to make the prescription process as simple and stress-free as possible for pet owners.
Thank you for choosing VetMedi and for taking the time to share your experience. We truly appreciate your support and look forward to helping you and your cat again in the future.
Kind regards,
The VetMedi Team
FAST DELIVERY BEST PRICE
5 July 2026
Reply from VetMedi.co.uk
Thank you for your fantastic review!
We're delighted to hear that you were happy with our fast delivery and competitive prices. At VetMedi, we’re committed to making pet prescriptions more affordable while providing a quick and reliable service for our customers.
Thank you for choosing VetMedi and for taking the time to share your feedback. We truly appreciate your support and look forward to helping you and your pet again in the future.
Kind regards,
The VetMedi Team
Reply from VetMedi.co.uk
Thank you for your great review!
We're pleased to hear that you were happy with our quick delivery service. At VetMedi, we understand how important it is for pet owners to receive their prescription medication promptly, and we always aim to provide a fast and reliable service.
Thank you for choosing VetMedi and for taking the time to share your feedback. We look forward to helping you and your pet again in the future.
Kind regards,
The VetMedi Team
Reply from VetMedi.co.uk
Thank you for your fantastic review!
We're delighted to hear that you continue to receive a brilliant and fast service from VetMedi. Providing a reliable and efficient experience for our customers is something we work hard to achieve every day.
Thank you for your continued trust and for choosing VetMedi. We truly appreciate your support and look forward to helping you and your pet again in the future.
Kind regards,
The VetMedi Team
Reply from VetMedi.co.uk
We’re sorry to hear about your experience and apologise for the disappointment caused by your order being cancelled due to stock availability.
We understand how frustrating it can be when you’re expecting an order and it cannot be fulfilled. We always aim to keep our stock levels updated and minimise any disruption, but on this occasion we were unable to complete your order.
Thank you for taking the time to share your feedback. We appreciate your understanding and hope we can provide a better experience in the future.
Will continue to use this company
Good products. Great value for money. Reasonably easy to navigate. Will definitely continue to use this company
5 July 2026
Reply from VetMedi.co.uk
Thank you for your wonderful review!
We're delighted to hear that you’re happy with our products, great value, and overall experience using the VetMedi website. We’re always working to make the ordering process as simple and convenient as possible for pet owners.
Thank you for your continued trust and for choosing VetMedi. We really appreciate your support and look forward to providing you and your pet with the same reliable service in the future.
Kind regards,
The VetMedi Team
Competitive pricing but slow to answer…
Competitive pricing but slow to answer phone, lack of email updates and IMO slow dispatch
5 July 2026
Reply from VetMedi.co.uk
Thank you for taking the time to share your feedback.
We’re pleased to hear that you found our pricing competitive. We’re sorry, however, that your experience with our communication and dispatch times did not meet your expectations.
We understand how important timely updates and prompt delivery are, especially when ordering medication. We’re continually working to improve our response times and keep customers better informed throughout the order process.
Thank you again for your feedback, as it helps us identify areas where we can improve.
Reply from VetMedi.co.uk
Thank you for your great review!
We're delighted to hear that you were happy with our service. At VetMedi, we’re committed to providing a simple, reliable, and convenient way for pet owners to access their prescription medications.
Thank you for choosing VetMedi and for taking the time to share your feedback. We truly appreciate your support and look forward to helping you and your pet again in the future.
Kind regards,
The VetMedi Team
Reply from VetMedi.co.uk
Thank you for your lovely review!
We're delighted to hear that you found ordering with VetMedi simple and that your delivery arrived quickly. We know how important it is for pet owners to receive their pet’s prescription medication in a timely and hassle-free way.
Thank you for choosing VetMedi and for taking the time to share your experience. We really appreciate your support and look forward to helping you and your pet again in the future.
Kind regards,
The VetMedi Team
Goods always arrive promptly
30 June 2026
Reply from VetMedi.co.uk
Thank you for your great review!
We're delighted to hear that your orders with VetMedi always arrive promptly. Providing a reliable and efficient delivery service is a key part of what we do, and we’re pleased to know we’re meeting your expectations.
Thank you for your continued support and for choosing VetMedi. We look forward to helping you and your pet again in the future.
Kind regards,
The VetMedi Team
Reply from VetMedi.co.uk
Thank you for your fantastic review!
We're delighted to hear that you’re happy with our great prices and speedy delivery. At VetMedi, we aim to provide pet owners with an affordable and reliable way to access prescription medications without compromising on service.
Thank you for choosing VetMedi and for taking the time to share your feedback. We truly appreciate your support and look forward to helping you and your pet again in the future.
Kind regards,
The VetMedi Team
My first order very quick and…
My first order very quick and efficient, emailed when being delivered,
4 July 2026
Reply from VetMedi.co.uk
Thank you for your wonderful review!
We're delighted to hear that your first order with VetMedi was quick and efficient, and that you found our delivery updates helpful. We aim to keep our customers informed throughout the process and make ordering your pet’s prescription medication as simple and stress-free as possible.
Thank you for choosing VetMedi and for taking the time to share your experience. We truly appreciate your support and look forward to helping you and your pet again in the future.
Kind regards,
The VetMedi Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.