Vetdispense Reviews 

456
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely fast postal delivery service and the highly intuitive, easy-to-navigate online platform when ordering essential prescription pet medications for their animals. Many consumers also highlight the exceptionally competitive prices compared to traditional local veterinarians, alongside the reliable support team and consistently well-packaged orders that arrive right on schedule. People often mention that the ordering process is completely straightforward and hassle-free. Some reviewers were not happy with occasional postal delivery delays, experienced unexpected extra restocking fees when returning items, or reported that their parcels arrived crushed.

What people talk about most

Delivery service

Customers report positive experiences with delivery service, highlighting that parcels consistently arrive... See more

Service

Clients share positive opinions on service, consistently describing the experience as fast, reliable, and... See more

Order

Customers consistently note positive experiences with order processes, highlighting how easy and... See more

Price

Consumers find price to be very satisfactory, consistently noting that costs are much lower compared to local... See more

Product

Reviewers highlight positive aspects of product availability and quality. Consumers consistently report great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This site will save me just under £500 per year on medication. Really easy to use and obviously a lot cheaper than my vets. Super quick delivery. Very happy and would highly recommend.

Rated 5 out of 5 stars

I've used Vet Dispense a few times now for my cat's medication needs and this most recent time was fantastic. Not only did i get a reply to an email within about 15 minutes of me sending it, but on... See more

Rated 5 out of 5 stars

Very helpful team who answer queries very quickly indeed. Good prices. Clear website and communication. Excellent delivery options and times with Royal Mail. Items packaged very well with clear inst... See more

Company replied

Rated 5 out of 5 stars

Their site is easy to navigate , saving time , help is there if needed on chat , their delivery is so quick it is so good especially as it’s my cat’s medication , I am so grateful. Thank you

Company replied


Company details

  1. Pet Store

About Vetdispense

Information provided by various external sources

VetDispense is a UK-based online pet dispensary, we sell a complete range of pet products and vet supplies, from pet medication to dog food and pet supplies all at substantially lower prices than your vet....

Unlike some online pet pharmacies, we are run by experienced and fully qualified Veterinary Surgeons to offer you the best possible service and advice when it comes to protecting the health and well-being of your pets and livestock.

All of our pet meds are genuine, and they are from the same suppliers as your usual Vet, but at substantially lower prices.

We are registered with the Royal College of Veterinary Surgeons (RCVS) and are inspected by the Veterinary Medicines Directorate (VMD)

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

456 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(456)

96 reviews in the last 12 months

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Rated 1 out of 5 stars

Whatever you do don't make a mistake with your order!

Our vet gave us the wrong prescription and boy were we made to pay by this shoddy outfit. Admin charge for this and 15% bonus charge for that, make sure you read their "terms and conditions" properly. Because they will make you pay if you don't and, as a bonus, tell you in a horribly condescending tone.

19 June 2025
Unprompted review
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Reply from Vetdispense

There are two sides to every story. Whilst I agree you presented an invalid prescription, we did give you the option to obtain a new one, but you declined. Our admin fee is applied to customers who order without a prescription and covers all the admin and non-refundable card fees we incur in preparing an order. I can see that in your case we ordered the medication in especially for you, spent 30 minutes calling and emailing you over three days before you cancelled the order and called a member of our team "an idiot" :-(

Rated 5 out of 5 stars

Reliable and fast delivery

Reliable and fast delivery
I have been ordering medication for my dog from vetdispense for a while now. They have always been accurate, reliable and the medication has arrived in good time. Thoroughly recommend.

4 June 2025
Unprompted review
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Reply from Vetdispense

Thanks for letting us know we’re doing it right!

Rated 5 out of 5 stars

Vetdispense has been a company I have…

Vetdispense has been a company I have used for a couple of years now, their service is outstanding and their website for booking medicines required is very easy to use.
I require prescription insulin for my cat and when I order it is with me packed with ice bags within a couple of days of ordering.
All I have to do is forward a copy of my vets prescription and then order, it’s an outstanding delivery service.

27 May 2025
Unprompted review
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Reply from Vetdispense

Thank you so much for your continued support. it's a pleasure to provide fast, reliable service for you and your cat!

Rated 5 out of 5 stars

Happy customer

As ever, very good service. If ever there is problem, which is very rare they call me promptly. Was in post next day .

3 June 2025
Unprompted review
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Reply from Vetdispense

Thanks. We're always here to help and glad we could get it to you so quickly!

Rated 5 out of 5 stars

Great company

Great company, my package always arrives on time and suitably chilled

5 June 2025
Unprompted review
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Reply from Vetdispense

Thanks so much. We’re delighted to hear your orders arrive on time and perfectly chilled

Rated 5 out of 5 stars

Efficient service

We have been ordering Librela and Paradale and find that Vetdispense is very efficient at sending out our orders and giving us updates on the date of delivery.

2 June 2025
Unprompted review
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Reply from Vetdispense

Thank you, Heather. We’re glad to hear you’ve found our service efficient and our delivery updates helpful

Rated 5 out of 5 stars

Great Service!

Very easy to use and excellent delivery! Used several times and will continue to use.

4 June 2025
Unprompted review
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Reply from Vetdispense

Thank you, Alex, for your continued support

Rated 5 out of 5 stars

Excellent service

The order was dealt with promptly and dispatched without delay. Excellent service, thank you.

30 May 2025
Unprompted review
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Reply from Vetdispense

We’re delighted you were pleased with our prompt service

Rated 5 out of 5 stars

Great all round

Easy to navigate website, helpful staff, prompt delivery, great prices, definitely recommend!

6 June 2025
Unprompted review
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Reply from Vetdispense

Thank you for the great feedback

Rated 5 out of 5 stars

Fast delivery

Fast delivery, good comms and well packaged

6 June 2025
Unprompted review
Vetdispense logo

Reply from Vetdispense

Thank you, Ken. We’re glad you were happy with our speedy delivery

Rated 1 out of 5 stars

I would not even give them one star.

I would not even give them one star.
This is the worst company that I have ever used! So rude on communication and not very helpful either. I've received very sarcastic emails and was not willing to help. They will take your money quick enough and not deliver or send the parcel out. Tell you things at the last minute and expect you to drop everything. I can't wait to see their response as this company can't take any fault and make excuses. I know their reviews will be silly and their staff can't handle anything or an email asking for your money back... They are fraudsters and don't read their responses as they will make so excuses as usual. I hope they close down and do us all a favour

16 December 2024
Unprompted review
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Reply from Vetdispense

We do not understand this review as you have never purchased from us. Are you confusing us with another company?

Rated 5 out of 5 stars

Meds arrived quickly

Meds arrived quickly, properly refrigerated. Good price for them too - about half what it'd be directly from the vet.

4 April 2025
Unprompted review
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Reply from Vetdispense

Thanks Sophie. We really appreciate you taking the time to leave this review

Rated 5 out of 5 stars

Smooth and efficient transactions.

I've used Vetdispense for a while now. Iniitially i was a bit unsure about ordering prescription medication online but its been really straightforward . Vetdispense keep a record of the quantity still left on each prescription, and as soon as i place an order its despatched immediately with Royal Mail 48.
Very happy to recommend to anyone unsure.

26 March 2025
Unprompted review
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Reply from Vetdispense

Thanks Julie. We really appreciate you taking the time to leave this review

Rated 5 out of 5 stars

From start to finish a easy process to…

From start to finish a easy process to order my prescribed meds for my pet. Vetdispense have my records and it was so easy to reorder dispite being 3months since my last order. They have also included an update informing that i still have one more purchase left on my prescrition, excellent service and why i return to Vetdispense for any of my pets needs

2 April 2025
Unprompted review
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Reply from Vetdispense

Thanks Will. We really appreciate you taking the time to leave this review

Rated 5 out of 5 stars

Timely delivery

My order was delivered on the day i wanted so i could be at home to sign for it and put it straight in the fridge.

3 April 2025
Unprompted review
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Reply from Vetdispense

Thanks Rachel. We really appreciate you taking the time to leave this review

Rated 5 out of 5 stars

Very efficient Company

Prompt and efficient service from point of ordering to delivery.
I would highly recommend them.

21 March 2025
Unprompted review
Vetdispense logo

Reply from Vetdispense

Thanks Liam. We really appreciate you taking the time to leave this review

Rated 5 out of 5 stars

Superb

Superb! It's the second time that I'm using this company to get my cat medication delivered. Super quick and delivered the next working day.

3 April 2025
Unprompted review
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Reply from Vetdispense

Thank you so much for your kind words Valentina

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