Vetdispense Reviews 427

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and rapid delivery service, often noting that orders arrive quickly, sometimes even the next day, and are well-packaged. Many appreciate the competitive pricing, finding products significantly cheaper than at their local vets. The ordering process is frequently described as easy and straightforward, with a user-friendly website and clear communication regarding dispatch and delivery. However, some customers were not happy with the company's administrative charges and additional fees, advising others to thoroughly read the terms and conditions. A few people also felt that the delivery times could be improved, even if the delays were sometimes attributed to the courier, and mentioned receiving crushed packaging on occasion.

What people talk about most

Delivery service

Users describe positive interactions with delivery service. Customers consistently praise the super fast... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the efficiency, reliability,... See more

Order

Clients share positive opinions on order. Customers consistently praise the easy and efficient ordering... See more

Price

People report positive experiences with price, often highlighting competitive and very good prices for... See more

Product

Reviewers mention positive feedback about products, highlighting their high quality and competitive prices.... See more

Based on these reviews

Rated 5 out of 5 stars

I've used Vet Dispense a few times now for my cat's medication needs and this most recent time was fantastic. Not only did i get a reply to an email within about 15 minutes of me sending it, but on... See more

Rated 5 out of 5 stars

This company is on the ball, once the order is placed, you will receive your order within 2 days of placement. Very quick delivery, unlike other companies tried in the past. Their communication is qui... See more

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Rated 5 out of 5 stars

Their site is easy to navigate , saving time , help is there if needed on chat , their delivery is so quick it is so good especially as it’s my cat’s medication , I am so grateful. Thank you

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Rated 5 out of 5 stars

We regularly order a prescription from Vetdispense for our elderly dog. The orders are always received and dispatched quickly and well packaged. The team are very responsive whenever we send prescript... See more

Rated 1 out of 5 stars

Our vet gave us the wrong prescription and boy were we made to pay by this shoddy outfit. Admin charge for this and 15% bonus charge for that, make sure you read their "terms and conditions" properly.... See more

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Rated 1 out of 5 stars

I would not even give them one star. This is the worst company that I have ever used! So rude on communication and not very helpful either. I've received very sarcastic emails and was not willing to... See more

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Rated 5 out of 5 stars

Delivered on time as per their website timeframe (2/3 days) very easy process to order and upload the prescription on my phone - no hassle! I’d use again and would recommend. Price was lower than the... See more

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Rated 5 out of 5 stars

Vetdispense has been a company I have used for a couple of years now, their service is outstanding and their website for booking medicines required is very easy to use. I require prescription insuli... See more

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Rated 5 out of 5 stars

I’ve been ordering a refrigerated pet prescription through Vet Dispense for some time now. Communication is good. Delivery is always arranged as per my request and well packaged. Good price. Very ha... See more

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Rated 5 out of 5 stars

My order was turned around quickly and arrived within the estimated time. They have always been very helpful particularly with prescriptions - sometimes I've had to have things delivered to the vets... See more

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Rated 5 out of 5 stars

I've been using Vetdispense for over a year. Very straightforward service. Always a prompt response and the dispensing vet will call if there's a question to be answered.

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Rated 5 out of 5 stars

Very helpful team who answer queries very quickly indeed. Good prices. Clear website and communication. Excellent delivery options and times with Royal Mail. Items packaged very well with clear inst... See more

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Rated 5 out of 5 stars

Brilliant service and super way to use. Our dog has the librela jab and it’s half the price of the vets from this company. Uploading the prescription is easy as well and it’s delivered super fast! Alw... See more

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Rated 5 out of 5 stars

I ordered 2 products online from vetdispense because they were the cheapest available online . Items were delivered the next day so was really happy with the delivery timescale and the price of the go... See more

Rated 5 out of 5 stars

Easy to upload prescription, and order. Super fast delivery . After checking a few online, Vetdispense were the cheapest. Will be using them every time I need my dogs medication.

Rated 5 out of 5 stars

Always quick to respond and send out my dogs medication and at competitive prices. Easy to navigate the website and upload prescriptions. All in all a great service and would recommend this company... See more

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Rated 5 out of 5 stars

It's so easy to order my cat's medication. He has diabetes, so he needs to have it regularly and with Vets Dispense I don't have to worry as it is always on time.

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Rated 5 out of 5 stars

Website easy to use and upload prescription to. Always quick to despatch. I had a query on my last order that was dealt with in minutes on a Sunday. Great service. Trustworthy source of prescription p... See more

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Rated 5 out of 5 stars

The prescribed medicine for my cat was promptly dispatched on receipt of my vet's prescription and my payment. It arrived safely next day.

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Rated 5 out of 5 stars

Fast delivery and easy ordering online. Only one thing, it is difficult to contact them if you need to query something.

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Rated 3 out of 5 stars

I was a little disappointed in the delivery time, although that was a fault of Royal Mail. The packaging arrived all crushed too. Maybe consider sending through a different courier or offering the op... See more

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Rated 4 out of 5 stars

The service and communication is good, vigilant re prescription and medications with competitive prices

Rated 5 out of 5 stars

Ease of access on the website. Clear instructions, ease of uploading Vet’s prescription to ensure the correct medication and dosage were purchased. Great communication re dispatch and expected del... See more

Rated 5 out of 5 stars

Good prices, super fast delivery. Considering its pwt medication it comes so quickly and emails and quick also.

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Rated 5 out of 5 stars

Very easy and efficient way of ordering prescription meds for my dog. Much cheaper than buying from the vets.

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Rated 5 out of 5 stars

Purchasing prescription drugs for the first time is a daunting task. After searching through a multitude of online supplies with a wide range of prices, restrictions, opaque delivery option... See more

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Rated 5 out of 5 stars

First time I have used this company and pleased the Order arrived fairly quickly and at a reasonable price, will definitely be using this company again

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Rated 5 out of 5 stars

Great service as usual. I ordered equestrian medication with prescription. Order arrived safely and quickly. I've used this business several times and the service has always been impeccable.

Rated 5 out of 5 stars

I am really happy that it arrived 2 days after ordering on a Bank Holiday Monday. Fantastic service. Thankyou

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Rated 5 out of 5 stars

This was a scheduled purchase of controlled pet drugs and was placed quickly and efficiently utilising the online service that allows you to add prescriptions in a digital format. Ordering and p... See more

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Rated 5 out of 5 stars

Fast postage with excellent tracking and visibility. Arrived well packaged and still cold. Would order from them again.

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Rated 5 out of 5 stars

I deal with this company every other month for my cat's medication. They are always very helpful, patient and reliable

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Rated 5 out of 5 stars

We use vet dispense for all our prescriptions. Really good service and super fast delivery.

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Rated 5 out of 5 stars

Always responsive and ready to help, parcels well packaged and always on time!! Perfect service thank you.

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Rated 5 out of 5 stars

The website is easy to negotiate and makes ordering straightforward. The delivery is quick and the medication is well packaged. The product is high quality. A fantastic company, good communicatio... See more

Rated 5 out of 5 stars

They have a good site. Offer good prices. I was informed via several e-mails corespondents, and my order arrived quickly. I am very pleased and surely come back! X

Rated 5 out of 5 stars

Reliable and fast delivery I have been ordering medication for my dog from vetdispense for a while now. They have always been accurate, reliable and the medication has arrived in good time. Thorough... See more

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Rated 5 out of 5 stars

Your company provides an excellent service and I can't recommend your company highly enough. I live in the Highlands of Scotland on the mainland and it is very difficult to get items especially Canin... See more

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Rated 5 out of 5 stars

My prescription order was easy to place and quickly confirmed providing the assurance I appreciate. It was delivered by Royal Mail - which I prefer to commercial couriers- within a couple of days comp... See more

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Rated 5 out of 5 stars

We have been ordering Librela and Paradale and find that Vetdispense is very efficient at sending out our orders and giving us updates on the date of delivery.

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Rated 5 out of 5 stars

The order was dealt with promptly and dispatched without delay. Excellent service, thank you.

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Rated 5 out of 5 stars

I always receive an excellent service from this company. The website is easy to navigate, the items are dispatched immediately and always delivered on time.

Rated 5 out of 5 stars

Amazing service, quick dispatch and great communication! Can't fault them and will definitely use again!

Rated 5 out of 5 stars

Excellent service. Competitive prices and items sent very quickly - thank you.

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Rated 5 out of 5 stars

Easy to negotiate web site and good value. Fast service and delivery

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Rated 5 out of 5 stars

Easy to order prescription drug for our dog. Prompt delivery . And half the price our vet wanted to charge.

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Rated 5 out of 5 stars

Very easy to use and excellent delivery! Used several times and will continue to use.

Company replied


Company details

  1. Pet Store

About Vetdispense

Information provided by various external sources

VetDispense is a UK-based online pet dispensary, we sell a complete range of pet products and vet supplies, from pet medication to dog food and pet supplies all at substantially lower prices than your vet....

Unlike some online pet pharmacies, we are run by experienced and fully qualified Veterinary Surgeons to offer you the best possible service and advice when it comes to protecting the health and well-being of your pets and livestock.

All of our pet meds are genuine, and they are from the same suppliers as your usual Vet, but at substantially lower prices.

We are registered with the Royal College of Veterinary Surgeons (RCVS) and are inspected by the Veterinary Medicines Directorate (VMD)

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

427 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Really reduced price compared to the vet

Delivery was really prompt plus the tablets were nearly half the price of the same item at the vet

27 March 2026
Unprompted review
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Reply from Vetdispense

Thanks for your feedback. We’re pleased to hear you were happy with both the price and delivery.

Rated 5 out of 5 stars

Excellent

Excellent product, price and service.

24 March 2026
Unprompted review
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Reply from Vetdispense

Thanks very much — we appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Excellent all round. Why go elsewhere!

Excellent all round.
Excellent communication, simple ordering, process, very good prices, items well packaged, delivery times as stated, which is rare these days!
Ben is so helpful and knowledgable.
This is my go to company for animal medical supplies. They take care of the medication (insulin) as required (it needs to stay chilled whilst in transit) and I trust them fully.

25 March 2026
Unprompted review
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Reply from Vetdispense

Thank you for your kind feedback. Glad ordering was straightforward and everything arrived as expected.

Rated 5 out of 5 stars

This was the first order I have made…

This was the first order I have made from vet dispense, very easy to order and quick delivery. I would highly recommend ordering from Vetdispense and I will definitely use again for my dogs probiotic sachets next month. I would suggest vetdispense to have promo/discount codes for customers on general pet goods.

25 March 2026
Unprompted review
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Reply from Vetdispense

Thanks for your review. Good to hear your first order went smoothly.

Rated 5 out of 5 stars

Good all round

Great service, good prices

24 March 2026
Unprompted review
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Reply from Vetdispense

Thanks Tim — glad you were happy with the service and prices.

Rated 5 out of 5 stars

Easy to order

Easy to order. An efficient and quick service. Knew what was going on all the way through from order to delivery. My go-to company for my cat's medication

25 March 2026
Unprompted review
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Reply from Vetdispense

Thank you, Michelle. We’re pleased ordering was straightforward and delivery was quick.

Rated 5 out of 5 stars

Easy ordering process

Easy ordering process, good competitive price and very prompt delivery

1 April 2026
Unprompted review
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Reply from Vetdispense

Thank you for the review. Pleased to hear everything went smoothly.

Rated 5 out of 5 stars

Easy to negotiate web site

Easy to negotiate web site and good value. Fast service and delivery

2 March 2026
Unprompted review
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Reply from Vetdispense

Thanks for your review, glad you found everything straightforward.

Rated 5 out of 5 stars

They are efficient and their procedures…

They are efficient and their procedures are easy. They are also fast and delivery is quick. Everything you need when your dog needs medication.

26 February 2026
Unprompted review
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Reply from Vetdispense

We appreciate your review and are pleased everything went smoothly.

Rated 5 out of 5 stars

Good value

Good value, quick and easy to use website

2 March 2026
Unprompted review
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Reply from Vetdispense

Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Smooth process

Smooth process, medication arrived quickly very happy overall with the service

27 February 2026
Unprompted review
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Reply from Vetdispense

Pleased to hear the medication arrived quickly and the process was straightforward.

Rated 5 out of 5 stars

Excellent service once again

Excellent service once again from Vetdispense. Highly recommend this company. Solensia for my cat arrived on the date promised, well chilled and ready to go straight into the fridge. Thank you!

5 March 2026
Unprompted review
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Reply from Vetdispense

We appreciate your review and are pleased your Solensia arrived on time and properly chilled.

Rated 5 out of 5 stars

Glad I use vet dispense

Their site is easy to navigate , saving time , help is there if needed on chat , their delivery is so quick it is so good especially as it’s my cat’s medication , I am so grateful. Thank you

3 February 2026
Unprompted review
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Reply from Vetdispense

Thanks so much for your lovely feedback. We’re really glad you found the site easy to use and the delivery quick.

Rated 5 out of 5 stars

Great service

Always quick to respond and send out my dogs medication and at competitive prices. Easy to navigate the website and upload prescriptions.
All in all a great service and would recommend this company whole heartedly.

3 February 2026
Unprompted review
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Reply from Vetdispense

Thanks for taking the time to share this, and we’re delighted you find the website easy to use from start to finish.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Really fast turnaround and goods arrive very quickly. Highly recommended.

6 February 2026
Unprompted review
Vetdispense logo

Reply from Vetdispense

Thanks so much. We work hard to dispatch quickly, so we’re delighted it arrived fast for you.

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