Well worth keeping a regular check on favourite designers. I have saved copious amounts of money buying new or barely worn clothing., Also good for searching on previous collections if there is... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I gave 4 stars because my main concern is the seller fees. Vestiaire Collective takes too large a share from each sale, making it increasingly less worthwhile for sellers to list their items. If these... See more
Company replied
Apart from the seller never responding to my question, I took the risk and bought the jacket. I was pleasantly surprised that the size was actually bigger than advertised (which suited me more! (Sz 3... See more
Company replied
Overall, excellent selection of items and great customer service. I have purchased many bags/shoes from the site and I’m really happy. However, They need to verify the items conditions and not let... See more
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Company details
- Online Marketplace
- Handbags Shop
- Men's Clothing Store
- Vintage Clothing Store
- Watch Store
- Women's Clothing Store
Written by the company
Vestiaire Collective is the ultimate destination for pre-loved luxury fashion, with up to 80% off vs. retail prices and more than 15 years of authentication expertise.
Contact info
53 Rue de Châteaudun, 75009, Paris, France
- vestiairecollective.com
4.2
Great
119K reviews
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Great company
Great company . authentication is a plus. Fast & safe company to order from.
22 July 2026
Reply from Vestiaire Collective
Dear Marjorie,
Thank you for taking the time to provide us with your feedback. ☺️ We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Easy and hassle-free experience!
Easy and hassle-free experience!
I recently sold my Louis Vuitton purse on Vestiaire and the whole process was smooth and straightforward. I wasn’t looking to maximize profit, mostly just wanted it to go to a good home, and Vestiaire made that easy. The listing process was simple and I didn’t run into any issues along the way. Would use again!
22 July 2026
Reply from Vestiaire Collective
Dear Irene,
Thank you very much for sharing your feedback with us.
We wish you a pleasant day and hope to see you again soon!
Sincerely,
The Vestiaire Collective team
Professional and efficient!
22 July 2026
Reply from Vestiaire Collective
Dear Gabriel,
Thank you for taking the time to provide us with your feedback. ☺️ We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
commissionTell us more about your experience Read our Guidelines for Reviewers Vestiaire charges a large commission for sales. Other people mention Delivery serviceProductPrice How to write a us
Vestiaire charges a large commission for sales.
13 July 2026
Reply from Vestiaire Collective
Dear Justyna,
Thank you for your feedback.
We would like to clarify that the selling fees applied to each item sold allow us to provide free shipping labels and insure packages for sellers in over 40 countries.
Your selling price is communicated at the time of deposit, as well as when a member submits a price offer.
The rates for selling fees vary depending on the item's price.
You can find our complete chart at the following link: https://faq.vestiairecollective.com/hc/en-gb/articles/24659638721425-Seller-Selling-Fees
We hope this information is helpful. Please don't hesitate to reach out if you need any further assistance.
Best regards,
The Vestiaire Collective team
Parcel Never Delivered - Extremely Poor Customer Support
I am extremely disappointed with my experience. My parcel was supposed to be delivered, but it never even reached my address, and no delivery attempt was made. Instead, it was unexpectedly sent back without any explanation!!! DPD informed me that the parcel is being returned to Riga and referred me back to Vestiaire Collective, now I am left trying to figure out what happened.
What makes this even more frustrating is that Vestiaire Collective's customer support has been of no help at all! I was never able to speak to a real person, only communicate through automated channels, and none of my questions were properly addressed. As a customer, I should not have to chase both the shipping company and the platform just to find out where my parcel is. This experience has been unnecessarily stressful, and I expected a much higher level of customer service and support.
18 July 2026
Reply from Vestiaire Collective
Dear Anna,
Thank you for bringing this matter to our attention. We are truly sorry to hear that you have not yet received your Jil Sander T-shirt, and we regret any frustration caused during your recent interaction with our customer support team.
After reviewing your case, we can confirm that it is currently being handled by our team.
From what we can see, the tracking information has not been updated since 20/07/2026. According to our policy, when the carrier fails to provide an update on the tracking information, our logistics team must initiate a formal investigation with the carrier to locate the item. Typically, it takes about 20 days for carriers to complete their investigations; in some cases, it may take up to 30 days.
We want to assure you that they will contact you via email at your provided address within the next 24 hours to offer further assistance. Please check both your inbox and spam folder for their message.
We also want to clarify how our chat service works: when you start a chat, our automated assistant first collects preliminary details about your issue to ensure your inquiry is routed correctly. Once those initial details are gathered, your conversation is automatically forwarded to a human representative.
Thank you for your patience and understanding. We are here if you need further assistance.
Best regards,
The Vestiaire Collective.
Reply from Vestiaire Collective
Dear Roy,
Thank you very much for sharing your feedback with us.
We wish you a pleasant day and hope to see you again soon!
Sincerely,
The Vestiaire Collective team
Really quick communication
Really quick communication. Nice site. Special price offered.
22 July 2026
Reply from Vestiaire Collective
Dear Triona,
Thank you for taking the time to provide us with your feedback 😊
We hope you have a wonderful day and genuinely look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Well worth using.
Well worth keeping a regular check on favourite designers. I have saved copious amounts of money buying new or barely worn clothing., Also good for searching on previous collections if there is something you missed out on or couldn’t afford when first released.
Sometimes their own sellers let them down (hence the one star off) and cancel a sale for seemingly no reason, or don’t put clear enough descriptions.
And it’s important to understand import duties and VAT are applied on top of the for sale and adjusted prices.
Delivery depends largely on the speed of the seller but Vestiaire does chase and penalise bad sellers. So definitely give it a shot.
4 July 2026
Reply from Vestiaire Collective
Dear Anne,
Thank you for your feedback and for sharing your experience with us.
We are sorry to hear that your order of the Dolce & Gabbana cashmere cardigan was cancelled, and we understand your concerns regarding the duties and taxes.
According to our policy, sellers are required to ship their sold items within 7 days. If they do not ship the item within this timeframe, the sale will be cancelled. Please rest assured that it negatively affects their shipping rate and badge.
Upon checking, we see that your order of the cashmere cardigan was automatically cancelled because the seller was unable to ship the item within the specified timeframe.
Regarding duties and taxes, they are calculated and displayed at checkout when an item crosses an international border. These charges may include:
Customs Duties
Import VAT
Handling Fee (€6)
Duties and taxes are calculated based on the total customs value of the order:
The price of the item + shipping fees + authentication fees, minus any applicable offers or vouchers.
We hope this clarifies both the cancellation and our fee structure.
Best regards,
The Vestiaire Collective team
A great shopping experience with…
A great shopping experience with authenticity guaranteed, I will most definitely be purchasing again
22 July 2026
Reply from Vestiaire Collective
Dear Mark,
Thank you for taking the time to provide us with your feedback.
We wish you a wonderful day and hope to see you again soon!
Best regards,
The Vestiaire Collective team
Great
Great, fast service. I’ve sent my item for the verification and it took only about 2 days, straight after that I’ve received my money. Absolutely love Vestiaire!
22 July 2026
Reply from Vestiaire Collective
Dear Ewa,
Thank you for taking the time to share your feedback with us. 😊
We hope you have a wonderful day and look forward to seeing you again soon!
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Nora,
Thank you very much for sharing your feedback with us.
We wish you a pleasant day and hope to see you again soon!
Sincerely,
The Vestiaire Collective team
Couldn’t return as I live in a regional…
Couldn’t return as I live in a regional area with no drop off point
7 November 2025
Reply from Vestiaire Collective
Dear Danielle,
Thank you for your feedback. We are sorry to hear that you had difficulties returning your Lululemon leggings.
After checking, we found that you contacted us about this issue on Friday, 11 October 2024 at 17:41:27.
According to our policy, when a return is authorized due to a defect, buyers have 7 days to return the item to the sender. Please note that return labels are generated automatically based on seller and buyer locations. The label includes a link or carrier reference to help you locate the nearest official drop-off point.
For added convenience, most partner carriers also provide the option to schedule a parcel pickup directly from your address through their website.
Since the item was not returned within the required timeframe, our system automatically closed the return request and we cannot take any further action on this case.
Thank you for your understanding. We are here if you have any other questions.
Best regards,
The Vestiaire Collective team
Excellent service first class
22 July 2026
Reply from Vestiaire Collective
Dear Helena,
Thank you very much for sharing your feedback with us.
We wish you a pleasant day and hope to see you again soon!
Sincerely,
The Vestiaire Collective team
I have been well informed about the…
I have been well informed about the whole cycle of announcement to payment, payment was very soon, thanks
15 July 2026
Reply from Vestiaire Collective
Dear Marianela,
We sincerely appreciate you taking the time to provide us with your feedback 😊
We hope you have a wonderful day and genuinely look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
First time having the verification…
First time having the verification process and wasn’t sure what a flagged item meant, but breaking down the review into the categories made it easy to accept or reject the item.
22 July 2026
Reply from Vestiaire Collective
Dear member,
Thank you for taking the time to provide your feedback.
We wish you a pleasant day and hope to see you again soon!
Sincerely,
The Vestiaire Collective team
Everything perfect as usual
22 July 2026
Reply from Vestiaire Collective
Dear Patrizia,
We greatly appreciate you taking the time to provide us with your feedback.
We wish you a wonderful day and sincerely hope to see you again soon!
Best regards,
The Vestiaire Collective team
So far it’s been a smooth and pleasant…
So far it’s been a smooth and pleasant experience for me as a new seller. And their support is also helpful and nice
22 July 2026
Reply from Vestiaire Collective
Dear Anna,
Thank you very much for sharing your feedback with us.
We wish you a pleasant day and hope to see you again soon!
Sincerely,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Jan,
Thank you for your feedback and for sharing your experience with us.
We understand your concern regarding your order of the Tom Ford Straight jeans (ref. 68455085).
We would like to inform you that, according to our policy, buyers have 72 hours from the time of delivery to review their order and submit any quality or compliance claims.
Our records indicate that your item was delivered to you on July 15, 2026, at 11:41 AM, and unfortunately, the 72-hour window to report an issue has already passed.
Since the timeframe for filing a claim has expired, we kindly suggest relisting the item directly from your account if you no longer wish to keep it.
For future purchases, we encourage you to inspect your items immediately upon receipt and report any issues within 72 hours so that our team can assist you right away.
We greatly appreciate your understanding. If you need any further assistance, please feel free to reach out to us through the App via Me > Help.
Best regards,
The Vestiaire Collective team
My seller Debbie was quick to ship and…
My seller Debbie was quick to ship and communicating was very easy. Highly recommend!!!
20 July 2026
Reply from Vestiaire Collective
Dear Kara,
Thank you for taking the time to provide us with your feedback.
We wish you a wonderful day and sincerely hope to see you again soon!
Best regards,
The Vestiaire Collective team
Experience is always positive on Vestiaire!
Experience is always positive on Vestiare. Items are authentic and well vetted. Communication is quick and clear.
14 July 2026
Reply from Vestiaire Collective
Dear Isabel,
Thank you for taking the time to provide us with your feedback.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
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