Selling experience is much improved with the ease of sending packages into the states. Would still be nice to have buyer offers be valid and confirmed once seller accepts it
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love that you only get emails and messages when it's appropriate and they are relevant to what you are looking for not just getting spammed every 5 mins. The collections are amazing there is always... See more
Company replied
It was my first time selling anything so I was very nervous about doing the right thing for both the buyer and myself. I appreciated the updates throughout the process and the help I received up front... See more
Company replied
I’ve been selling on Vestiaire Collective for a while now, and it is honestly the best platform if you want to get top dollar for authentic designer items (Chanel, LV, Gucci, etc.). The buyer pool is... See more
Company replied
Company details
- Online Marketplace
- Handbags Shop
- Men's Clothing Store
- Vintage Clothing Store
- Watch Store
- Women's Clothing Store
Written by the company
Vestiaire Collective is the ultimate destination for pre-loved luxury fashion, with up to 80% off vs. retail prices and more than 15 years of authentication expertise.
Contact info
53 Rue de Châteaudun, 75009, Paris, France
- vestiairecollective.com
4.2
Great
119K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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A smooth ride
A smooth ride
From the site and app itself, the fabulous variety and offers and bargain I got, to the effortless purchase and delivery, I thoroughly enjoyed my browsing and shopping experience and am looking forward to the next one. Thank you
15 July 2026
Reply from Vestiaire Collective
Dear Iva,
Thank you for taking the time to provide us with your feedback. ☺️ We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Everything is fine!!the prices of the…
Everything is fine!!the prices of the products are fine and the delivery service is very good
23 July 2026
Reply from Vestiaire Collective
Dear George,
Thank you for taking the time to provide us with your feedback. ☺️ We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Perfect purchase
Very easy and streamlined website for purchase/ payment etc.
Order was received promptly and as promised, was perfect.
23 July 2026
Reply from Vestiaire Collective
Dear Andy,
Thank you very much for sharing your feedback with us.
We wish you a pleasant day and hope to see you again soon!
Sincerely,
The Vestiaire Collective team
I got the item as it was described
I got the item as it was described. There was some issues with the shipping. It was a bit late and the verification for the authentication was a little bit too fast but beside that it’s good.
16 July 2026
Reply from Vestiaire Collective
Dear Abdoullah,
Thank you for taking the time to share your feedback with us. We are delighted to hear that your Louis Vuitton Amazone leather mini bag (ref. 65669766) arrived safely and matched the description.
We completely understand your concern regarding the delivery delay and truly appreciate your patience. Please note that once an item has been shipped, actual delivery timelines rely directly on the carrier's operations.
Regarding our authentication process, our expert team begins inspecting items as soon as they arrive at our hub. Thanks to their extensive expertise and streamlined verification process, they are able to conduct thorough checks efficiently, allowing us to approve and dispatch orders on the very same day they arrive.
Thank you again for your trust and for being a valued member of our community. Please don't hesitate to reach out if you need any further assistance.
Best regards,
The Vestiaire Collective Team
Reply from Vestiaire Collective
Dear Claudia,
Thank you very much for sharing your feedback with us.
We wish you a pleasant day and hope to see you again soon!
Sincerely,
The Vestiaire Collective team
Reviewed quickly for fast payout.
23 July 2026
Reply from Vestiaire Collective
Dear Member,
Thank you for taking the time to provide your feedback.
We wish you a pleasant day and hope to see you again soon!
Sincerely,
The Vestiaire Collective Team
Reply from Vestiaire Collective
Dear Rodoula,
Thank you for taking the time to provide us with your feedback 😊
We hope you have a wonderful day and genuinely look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Item was exactly as it was described
Item was exactly as it was described. Package arrived quickly.
23 July 2026
Reply from Vestiaire Collective
Dear Charlotte,
Thank you very much for sharing your feedback with us.
We wish you a pleasant day and hope to see you again soon!
Sincerely,
The Vestiaire Collective team
I really enjoy using the platform
I really enjoy using the platform. I sell some of my own personal items that I no longer use, and I also buy quite a few second-hand pieces on here.
I love the idea of giving things a second life instead of just throwing them away or always buying new. It’s better for the environment, helps reduce waste, and you can find some really lovely things for great prices too.
So far, I’ve had a really positive experience both buying and selling. It’s easy to use, practical, and a much more conscious way to shop.
I would definitely recommend it. 5 stars from me! ⭐⭐⭐⭐⭐
23 July 2026
Reply from Vestiaire Collective
Dear Camila,
Thank you for sharing your feedback with us.
We wish you a pleasant day and hope to see you again soon!
Sincerely,
The Vestiaire Collective team
Product qulaity check and shipping to…
Product qulaity check and shipping to me worked great. I stayed informed of the progress.
13 July 2026
Reply from Vestiaire Collective
Dear Onna,
Thank you for sharing your feedback with us.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Delivery service Product
23 July 2026
Reply from Vestiaire Collective
Dear Antonios,
Thank you for sharing your feedback with us.
We hope you have a wonderful day and look forward to seeing you again soon!
Sincerely,
The Vestiaire Collective team
Reply from Vestiaire Collective
Cher(e) Parker,
Nous vous remercions d'avoir pris le temps de nous faire part de vos retours 😊
Nous espérons vous revoir prochainement et vous souhaitons une très bonne journée !
Cordialement,
L’équipe Vestiaire Collective
sellers rarely answer questions
I consider that this site has a very good selection of articles but I would find important that the sellers answer the questions of the customers, what rarely happens. It is a pity because in this case the risk the article does not fit us is bigger and the satisfaction with the site, smaller.
23 July 2026
Reply from Vestiaire Collective
Dear Carla,
Thank you for your feedback and for sharing your experience with us.
We understand your concerns regarding an interaction with a seller on our platform.
Unfortunately, the response time from the seller is beyond our control as it depends on their availability. We recommend adding your message in the item's comment section so that when the seller is free, they can see and respond to it.
For your information, buyers can easily purchase items based on the details provided by sellers in their listings, as sellers are required to include thorough descriptions during this process.
Once you receive your item, you have 72 hours to inspect it. If you find that the item does not match its description, you may file a claim, and we will review it to see if a return is feasible.
Additionally, you may choose Authenticated shipment when buying items. This approach guarantees that the item is sent to our hub for inspection by our expert team before being forwarded to you.
Please note that if an item matches its description but does not meet your preferences or fit properly, it cannot be returned. In such cases, you have the option to relist the item under your account.
We hope this information addresses your concerns. Please do not hesitate to reach out if you need any further assistance.
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Lonni,
Thank you for sharing your feedback with us.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Mel,
Thank you for sharing your feedback with us.
We hope you have a wonderful day and look forward to seeing you again soon.
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Marie,
Thank you for sharing your feedback with us.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Finoze,
Thank you for sharing your feedback with us.
We wish you a pleasant day and hope to see you again soon!
Sincerely,
The Vestiaire Collective team
The ease of the listing and mailing the…
The ease of the listing and mailing the item is great. The fee is relatively high but I appreciate the rigor as a seller and buyer on the security and privacy as well as authenticity and condition of the item.
23 July 2026
Reply from Vestiaire Collective
Dear Tiffany,
Thank you for sharing your feedback with us.
We hope you have a wonderful day and look forward to seeing you again soon!
The Vestiaire Collective team
Bad customer service
The advisor refused to give me details on why an item was rejected. Kept repeating the same vague words that do not mean anything
22 July 2026
Reply from Vestiaire Collective
Dear Raffaella,
Thank you for your feedback and for reaching out to us.
We completely understand your concern regarding the refusal of your listing for the Maison Martin Margiela Tabi leather flats (ref. 69134479), and sorry to learn that our service did not meet your expectation.
After reviewing your case, our curation team confirmed that they were unable to verify the item’s authenticity based on the photos provided, which is why the listing was rejected. Because our digital verification process relies strictly on the images and information submitted, any uncertainty naturally requires us to decline the listing to protect our community standards.
That said, if you have any additional documentation or proof of purchase that supports the item’s authenticity, please send it over. We will gladly forward your case to the relevant team for a secondary review.
We appreciate your understanding and remain at your disposal should you have any further questions.
Best regards,
The Vestiaire Collective team
Very good selling experience.
I sent my item out on Monday and by Thursday the item was authenticated and I was paid. Really good experience.
16 July 2026
Reply from Vestiaire Collective
Dear Jeena,
Thank you for taking the time to provide us with your feedback.
We wish you a wonderful day and sincerely hope to see you again soon!
Best regards,
The Vestiaire Collective team
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