Hug Life  Reviews 

Laura Niles dealt with my case - lovely and helpful. Clear and explained everything well

Fantastic customer service given today (17th April) by William Redgrave. Very pleasant to talk to, always reassuring I was understanding what we were discussing and was very professional. Was a pleasure sorting my life insurance out with him this morning and I feel at ease knowing I have something in place with his help and guidance. Thanks again Will

I received a call from Kelly and as usual wasn't very eager to checky insurance but something was different. Kelly wasn't pushy just professional and polite. So I went through with her and she actually saved me money and got the cover I wanted!
Well done Kelly!

Very helpful, I’m very nice

Helen Brierley was nothing short of excellence!

Clearly stated all and ensured each element was understood by myself. She took her time to explain all elements and ensured all was understood. Thank you Helen.

Spoke with Oliver from Hug life, he was very patient & thorough with his approach. Cover explaned well & any queries were easily answered.

Had a lovely conversation with Kelly today. Who helped me get the best deal for my life insurance, explained everything and was a pleasure to talk to

I dealt with Laura Niles, she is very competent at her job, understanding and conscientious, I will definitely be talking to her again when required.

Had a lovely chat with William Redgrave what a pleasant and very helpful experience I had with this man

I dealt with Kelly Hough who was patient and took plenty of time to get me the correct insurance in place and at my convenience

Laura was brilliant with my new tailored life insurance for me and my family

Had a lovely conversation today with a lady called Laura Niles who helped to change my life insurance to a lot better suited to my situation. She was really helpful, very friendly and just all round amazing customer service skills.

I was looking for insurance that would cover me after a recent cancer diagnosis and was put in touch with Helan Brierley. Not only did she find me exactly what I was looking for, she was extremely knowledgeable about the product offered and was really polite, helpful and a pleasure to deal with. Would definitely recommend.

I had a lovely conversation with Laura Niles , she was very friendly and helped me choose the best policy for myself with my best interests in mind .
Thanks Laura I’m realy pleased !

Oliver is amazing. He is a people's person and you can tell he enjoys his job. When it comes to Wills and life insurance, I get uncomfortable. I don't like to think into the future. However, Oliver put me at ease, made me feel comfortable, and actually had me laughing.
Oliver is very kind and patient.
Great guy. Great experience.
Thanks Oliver

He was very helpful and helped me understand what everything was to get me and my family the best dales for us so thanks so much

I spoke to an Agent called Laura who was extremely helpful and patient with me whilst I gathered information. Laura took the time to explain everything in great detail and was a very pleasant person to speak to and couldn't do enough for me. She found me a much better cover than I previously had which also now includes my baby and covers both me and my husband for longer. Very happy with the service Laura provided.

William Redgrave was lovely and super helpful. I was a little sceptical and thought this is just another nonsense call but he was so patient and made sure I got the best deal! Thank you

​I recently worked with William R. to set up a new life insurance policy, and I couldn't be happier with the service I received.

​Navigating insurance can often feel overwhelming, but William made the entire process incredibly straightforward and stress-free. Here are a few things that stood out:

​Expert Knowledge: He took the time to explain the different options clearly, ensuring I understood exactly what I was signing up for. ​Patient & Personable: I never felt rushed. William answered all my questions with patience and a genuine interest in finding the right fit for my needs. ​Efficiency: He handled the paperwork and logistics quickly, keeping me updated every step of the way.

​If you’re looking for someone professional, trustworthy, and easy to work with, I highly recommend asking for William. Thank you for the peace of mind!

We were due a review of our policy and Laura Niles was a massive help. She guided us through the process, explaining all of the possibilities to upgrade and downgrade and explained all of the complicated policies details so we could understand in layman's terms. Thank you Laura for all of your help and being so efficient, would highly recommend.