Hug Life  Reviews 

4,256
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 614 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and clear explanations, making the process easy and stress-free. Many appreciate the excellent customer service, as advisors took the time to understand specific needs and provided thorough guidance. Reviewers frequently highlight how advisors secured suitable plans that often exceeded expectations, offering better cover. Customers were particularly pleased with the reasonable pricing, often saving money or receiving improved benefits for the same or lower cost. This positive overall experience leads many consumers to confidently recommend the company's services.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their politeness,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the politeness, clarity,... See more

Service

Reviewers mention positive feedback about service, consistently describing it as friendly, professional, and... See more

User experience

Customers had positive experiences with user experience, often highlighting the ease and clarity of the... See more

Price

Users describe positive interactions with price, often highlighting that they received great value and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spoke with William Redgrave, who was really nice, professional and helpful. He explained all of my options, making sure all of my needs were covered and more accurate than my current policy, with a... See more

Rated 5 out of 5 stars

Laura Niles was brilliant! Was very patient with me and took her time to explain everything to me and more importantly understood my needs and ended up securing me a plan which includes way more than... See more

Rated 5 out of 5 stars

I spoke with William today to discuss life insurance/critical illness cover for myself and my husband! He was very thorough and non judgmental of our current circumstances. He wanted to get the best c... See more

Rated 5 out of 5 stars

I had a call with Jason Wong, and he reviewed my cover which needed updating due to me recently having a baby. Jason went through everything thoroughly and found the cover at a reasonable price. I a... See more


Company details

  1. Insurance Broker
  2. Income Protection Insurance Company
  3. Life Insurance Agency

Written by the company

Specialists in Financial Protection Products


Contact info

5.0

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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5.0

All reviews

(4,256)

583 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly staff

Its a long phone call getting all the data needed but having friendly staff who understand your time is precious greatly helps with this experience. Jason Wong was great and really helped the process move along smoothly, calling me at convenient times.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Kelly H was lovely to deal with, really helpful and informative and overall a great experience and helped me with my policy and saved me money. Thank you

12 May 2026
Unprompted review
Rated 5 out of 5 stars

I had a call with Laura Niles who…

I had a call with Laura Niles who helped me sort out appropriate life cover to protect my children if anything happens to me. She talked me through all the options and helped find the best one for my needs.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Today I spoke with a lovely lady named…

Today I spoke with a lovely lady named Laura Niles. She help me get my life insurance all sorted and back in order. She was very professional and made it very straight forward and stress free for me. Ive been left to feel very confident in my decisions that I have made, that she has helped guide me through.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Pleasant and patient

William Redgrave took the time to fully and comprehensively explain the best policy for me and my family. Helpful and pleasant experience from him and the team.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful and thorough

Very helpful and thorough. I’m not very clued up on all these things but any questions I had Kelly answered them and made sure I understood, and understood the difference between what I may have had before and what I will be getting now etc. which for me was a plus! Good service and prompt, will recommend Kelly and the team to anyone that is looking for a a change or new applications.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Oliver

Oliver , you did a fantastic job of helping me find the correct cover suitable for my needs and I appreciate that, well done on your customer service skills and attention to detail
Many thanks

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Firstly I spoke to Helen who was really…

Firstly I spoke to Helen who was really bubbly and helpful. I was then put through to Laura who went through my policy options and helped me find the one that was right for me. She was really friendly and helpful, explained every clearly and didn't push products on me that were outside my budget and stated requirements. Would highly recommend.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Easy and professional

I spoke to the first advisor Helen who was super friendly and explained the process great.
My insurance advisor was Oliver who was fab! Went through everything in easy to understand language, was very friendly and professional. Really good experience that quite honestly I had been putting off for ages!
Can recommend.

7 May 2026
Unprompted review
Rated 4 out of 5 stars

Hello I like say the service that Helen…

Hello I like say the service that Helen Brierley is given is excellent, I feel like I know Helen for years. And have a laugh and talking about our day to day problems, Helen is a good listener and help me out anyway. And the help Helen given me astonishing. Thank you Helen brierley from Wayne

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Oliver Wilson

Oliver Wilson , fantastic made me feel at ease , very knowledgeable , felt save with advice and very happy with new product 😜👍🏻

5 May 2026
Unprompted review

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