Vertu Motors - Volkswagen Nottingham South Reviews 

Very professional and helpful sales person in guiding us through the buying the car,also dealing in my part exchange car

I had a great experience with David. He was pleasant, helpful and happy to explain anything I was not sure about. I was not pushed at all on any products either.

Thank you for a great experience at Vertu

Excellent customer service. Great care was taken in explaining my new vehicle to me.Any question i had was answered.

I’ve had 3 cars from these guys and my experience gets better each time. Megan was so genuine from the get go, I explained my budget and what I wanted and I had options right away. Although I have had to accept the fact my monthly’s would be more the team did their best to give me the best price and I ended up with my first brand new car. Megan is a credit to you. I felt no pressure as I have done when speaking with other dealers. Thanks again girl hopefully you’re still there for my next one!

Ryan was very helpful and knowledgeable 10/10 customer service

Excellent customer service from Stephen Morgan! Extremely attentive and always goes the extra mile in order to achieve a great result. So happy with new car!

As always I go and see Laurence at vertu Volkswagen south, I have had 3 cars from him now and always goes the extra mile to make the best deal possible and everything is made easy and relaxed. The whole team have always been amazing anytime I have been in regardless of what I am in need of.

Service from this dealer is spot on by everyone and that is why they get my repeat business.

The Sales person listened to what I wanted and what my priorities were. He was personable and a pleasure to deal with, one of those "right person for the right job" people. From not being sure it was the right time to buy a new car, am really pleased with the outcome and my new car.

Ryan and the team treated me very well, explaining all details clearly and efficiently. I always feel confident when I visit the Nottingham showroom. Thank you to them all.

I really wish I had come here first when searching for a new car! Steven was absolutely amazing—no pressure, no sales gimmicks, just a genuine and helpful conversation. I ended up going with a used car, and the whole process felt easy and stress-free. Even the other sales team members I spoke with were friendly and welcoming. I’m so glad I decided to stick with VW!

We have been coming to VW Nottingham South now for several years and have completed 3 purchases from Laurence Davies who we strongly recommended to any of our family and friends. He always provides an excellent Service by being friendly, listening to our needs and providing reassurance and confidence with our lines of inquiry.

Today 29/08/25 I was at Motability Volkswagen Mansfield and Mr. Roman Collin handled my queries. He was very professional and very courteous, everyone should be more like him. My new motability car has been sorted by him very fast smoothly and courteously.

My daughter and I collected a used vehicle from Vertu West Bridgford, last week. The sales team were amazing, Steve could not of been more helpful if he tried, attentive but not pushy at all, he was extremely knowledgeable and answered any questions we had with confidence . The collect of the vehicle was effortless and Steve made us feel like we were his only clients that day, which I know we wasn’t but nevertheless he took the time to ensure we had all the information required and no stone was left unturned, we left the dealership feeling that we had been given 110% customer service , well done Steve and all the team at West Bridgford. Keep up the amazing work.

IF YOUR INSURANCE COMPANY EVER WANTS TO USE THIS DEALER FOR REPAIRS AFTER AN ACCIDENT, AVOID LIKE THE PLAGUE!
My car has been back for rectification work for the last month and I have had one phone call the whole time it has been there, only to tell me the work is not accident related!! Clearly they have damaged it and do not want to pay for it! I have never been anywhere with such disinterested staff and non existent customer service! It may be an insurance job, but they could not show more lack of care if they tried!!!!
I had a non-fault claim over 2 months ago I was then told Volkswagen would deal with the repairs and insurance directly. Since then all I have received is a complete lack of communication. I am having to actively reach out for updates on my own car, however have been shut down during these phone calls with no updates or progress. I have not been kept in the loop with anything regarding my car and every time I call I am told a different story.

This is a warning about extended warranties sold at this VW branch. I bought a VW Golf estate over two years ago, I really liked the car but unfortunately it didn't like me causing lower back issues so I needed to change the car. When I bought the car I planned on keeping it for a while as I don't change cars often and so I wanted to extend the warranty on the vehicle. I was told at the time the only way I could extend the warranty was with motor assured which is owned by Vertu which I thought was strange at the time but I took them at their word and extended the warranty, I have since found out this is not true and I could of extended with VW and I would definitely recommend doing this and stay away from MOTOR ASSURED!
When I decided to change the car I contacted motor assured to see what the options were with the warranty that I had purchased as the Warranty doesn't start until June 2025, I was told there are no options, you can not sell it with the car or transfer to another car so the policy is closed when car is changed and I was told to contact the branch as they have the final say. The branch had no interest in this with the assistant manager even agreeing that there should be no options and he agrees with motor assured which is strange as I am contacted regularly by the branch to upgrade my car which again I would not be able to move the warranty to. I suspect they are aware of this and this is why the sales team push this warranty instead of VW extended warranty that does give you options a very good way to keep selling warranty's that will never be used.
I was not looking for a refund but either transfer to another car or sell the car with extended warranty which I believe is reasonable and majority of warranty firms offer this after all this policy does not start until June this year!
Additionally when I purchased the car it was 3 months old and had a terrible smell of cigarettes with two cigarette burns in the interior and two budget tyres. The car had been used by staff and the branch denied the car had been smoked in but the smell was strong for at least 12months.

We were really excited to get our new VW Tiguan Hybrid, it’s a lovely car. Unfortunately, we’ve encountered an issue where the 12V battery discharges and car won’t start, reportedly due to a software fault. The vehicle was recovered and taken to Vertu Volkswagen Nottingham South, where it has now been for over a week with no resolution. We were told that the timescale could be “indefinite”, which is disappointing for a brand-new car.

While our vehicle is off the road, we’ve been offered a hire car through Vertu’s rental service, with costs covered by Volkswagen UK.
However, the included insurance carried a £1,000 excess, far higher than what we had on our own car. We were told this could be reduced for an additional £10 per day, which is unreasonable, considering the original brand-new vehicle we’re paying for is out of action through a VW fault.

We’re keen to see a proactive approach to resolving the issue, but so far we’ve had to chase for updates. When I asked whether the car could be fixed by 4th April (which would be two weeks in), I was told no assurances could be given. In the meantime, we’ve been offered a Cupra Leon Estate as a temporary “indefinite” vehicle, without any indication of when the Tiguan will be returned, which is not the outcome we hoped for when purchasing a new car.

I do hope Vertu Volkswagen Nottingham South are able to resolve this soon. If the situation improves, I’d be happy to update this review. But as things stand, the experience has been frustrating, and I wouldn’t feel confident recommending either the dealership or the car at this point.

Update: To add insult to injury, on collection the 'Cupra Estate' loan vehicle had an engine management light on, which has not yet been rectified. There continues to be no update on the Tiguan repair.
Update 14/4/24: The Cupra Estate with warning light on was replaced with a Cupra Formentor PHEV (no warning light on). We still have no news on the Tiguan repair, and no news on an insurance resolution.

Update 22/4/24: The Tiguan has now been at Vertu VW Nottingham South for a full month, and unfortunately, we are no closer to a resolution. We have not been given any timescales for a repair. Additionally, the issue with the loan car insurance still remains unresolved.

MoT and service took six days to complete, poor communication throughout, lack of customer care throughout the process, and they didn't even carry out the free clean and valet of the car. The last time I will use them.

Visited Virtue VW today with the full intention of buying a used car while I wait for my PIP award to get a Motability vehicle from them. Safe to say, I won’t be returning.

Customer parking? Absolutely abysmal. Every space, including the disabled bays, was taken up by Virtue VW’s own vehicles instead of being available for actual customers.

Staff? Walking around avoiding eye contact, clearly not interested in actually interacting or doing their jobs.

Overall experience? Less than 10 minutes before I left, completely disgusted.

If they can’t even acknowledge a potential buyer, why would I trust them with my money? Terrible experience—wouldn’t recommend.

Terrible customer service , I have rang them after car being with them for over week and half at west Bridgeford nottm road notts, they kept declining the phone calls from customers, they telling vw owners we will call you back, guess what they never do , I rang again all they say is we can leave a message for them to get back to you, and guess what happens, that's right they never do.

So as far as I'm concerned Volkswagen dealership , repair ect ect. You are a very bad car dealer, very poor customer service, also you can tell by the tone on the phone, they are,nt gonna do any thing or call you back , very arrogant customer service , so that's right your getting slated right here, right now.

A terrible service, too exspensive , over rated vw dealership. I will never buy a new car again, NEVER.

My car is fully paid off, but new cars no never , you ain,t getting my money . 8m sticking to used cars and good old high street garages, they are way better and polite, and don't get all arrogant and talk down to you on the phone or lie about phone you back or make promises you don't keep or charge the dam Earth on repairs , or design hose pipes in the sun roofs that block and water runs into the car and destroys the electrics absolute rubbish Vw m,

Also when you ring up on multiple times , some one at vw West Bridgeford Notts , kept declining phone calls , so there are pushing buttons to end the call, disgraceful terrible bad service Volkswagen cars are a bad car dealership in West bridge ford 180 Nottingham Road, Nottingham , bad bad bad company 👎👎👎👎👎👎👎👎👎👎

If there was a number below 0 I would give that to vw and more , terrible 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎