Great service, Daniel Redfern explained everything brilliantly when we test drove our new Renault Austral. The paperwork, finance, service plan warranty etc was explained clearly & in a 'Plain Englis... See more
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Well, what can I say. I bought a Beautiful BMW convertible from these guys. The best decision I've ever made. I LOVE it. Vertu and Daniel Redfearn was brilliant with me. I'd highly recommend t... See more
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We picked up our car yesterday from Vertu Derby and are really pleased with the car and also the experience of buying it from the sales team. Jan was friendly and straightforward in all aspects of... See more
Company replied
First rate customer service provided by Jonah. Nothing was too much trouble for him, and I was particularly impressed by the fact that he kept me up to date on getting the various issues resolved, tha... See more
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Company details
About Vertu Motors - Renault Derby
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Sir Frank Whittle Road, DE21 4RX, Derby, Derbyshire, United Kingdom
- 0344 659 5030
4.8
Excellent
53 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Class
Well, what can I say.
I bought a Beautiful BMW convertible from these guys.
The best decision I've ever made.
I LOVE it. Vertu and Daniel Redfearn was brilliant with me. I'd highly recommend this bloke and the dealership.....Even though Dan is a Man Utd fan, from Derby...very strange but hey ho.
Thanks again Danny Boy.
6 June 2026
Unprompted review
Reply from Vertu Motors - Renault Derby
Thank you for your fantastic feedback. We’re delighted to hear how much you love your BMW Convertible and that purchasing it has been such a great decision for you.
It’s wonderful to know that Daniel provided such brilliant service throughout and helped make the whole experience so enjoyable. We'll be sure to pass on your kind words to him—even if his football allegiances might raise a few eyebrows!
We hope you enjoy every mile in your new car, and thank you for your recommendation.
Kind regards,
Matthew
Excellent customer service
Excellent customer service, salesman Robert Green was excellent, there was no pressure to buy explanation regarding purchase was excellent and so easy.
30 June 2026
Unprompted review
Reply from Vertu Motors - Renault Derby
Thank you for your fantastic feedback. We’re delighted to hear that Robert provided such excellent, pressure-free service and made the whole process easy to understand.
It’s great to know you had such a positive experience throughout your purchase. I’ll be sure to pass on your kind words.
Kind regards,
Matthew
Friendly Sales Executive - Jonah Radford.
Friendly sales executive, no pressure selling techniques and good product knowledge.
2 June 2026
Unprompted review
Reply from Vertu Motors - Renault Derby
Hi P Newton,
Thank you for your review!
We’re pleased to hear you found the team friendly and knowledgeable, and that you felt no pressure during your visit.
We appreciate your feedback and hope to welcome you back to Vertu Renault Derby again soon.
Kind regards,
Kerry
Great overall Experience & Service
Great service, Daniel Redfern explained everything brilliantly when we test drove our new Renault Austral. The paperwork, finance, service plan warranty etc was explained clearly & in a 'Plain English' manner. We didn't come out not understanding what we were signing up for.
On delivery & pick up of our new Renault car, Daniel went through all the cars tech & explained it in a manner that left us fully satisfied, knowledgeable, overall a very positive experience of dealing with Vertu Renault Derby..
11 June 2026
Unprompted review
Reply from Vertu Motors - Renault Derby
Good afternoon Wendy,
Thank you for your fantastic and detailed review. It’s great to hear that Daniel explained everything so clearly during your test drive and throughout the paperwork, making sure you felt fully confident in every part of the process.
We’re especially pleased that the handover was just as thorough, with all the technology explained in a clear and understandable way. That kind of support really helps make the experience a positive one from start to finish.
We’re delighted you had such a great experience with the team at Renault Derby and truly appreciate your feedback.
Kind regards,
Dean
Scarlett was absolutely brilliant and…
Scarlett was absolutely brilliant and made the experience seamless from start to finish. A credit to Renault Derby
11 June 2026
Unprompted review
Reply from Vertu Motors - Renault Derby
Good afternoon Paul,
Thank you for your review. It’s great to hear that Scarlett made the whole experience seamless from start to finish — she’ll be delighted with your kind words. It’s fantastic to know she made such a positive impression.
Kind regards,
Dean
Great staff and customer service
Great staff and customer service, came to the dealership and the car i had seen had only just arrived there within a matter of days, fast forward a week or so and i’m driving it home.
8 June 2026
Unprompted review
Reply from Vertu Motors - Renault Derby
Thank you for your great feedback. We’re delighted to hear that you had such a positive experience with our team and that everything progressed so quickly from your visit to driving your new car home.
We hope you continue to enjoy your new vehicle and look forward to welcoming you back again.
Kind regards,
Matthew
Outstanding service
Outstanding service, every explained well and dealt with efficently
Scarlett looked after me and she was 10/10
4 June 2026
Unprompted review
Reply from Vertu Motors - Renault Derby
Good morning Jerrie,
Thank you for your review. It’s great to hear you received such outstanding service, with everything explained clearly and handled efficiently. Scarlett will be delighted to know she made such a positive impression.
Kind regards,
Dean
A really easy process
A really easy process. I was well looked after by Jan at Vertu. Very happy customer
5 June 2026
Unprompted review
Reply from Vertu Motors - Renault Derby
Hi Warren,
Thank you for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that you found the process easy and that you were so well looked after by Jan at Vertu Renault Derby.
It’s wonderful to know you’re such a happy customer — your feedback means a great deal to the team, and we’ll be sure to pass on your kind words to Jan.
If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.
Review of Virtu, Renault, Derby.
Nothing but praise for Mike/Chris/Jan at Virtu Renault, Derby with the purchase of my new car. The service from start to finish was impeccable.
Thanks for making the process so smooth.
30 May 2026
Unprompted review
Reply from Vertu Motors - Renault Derby
Good afternoon Andy,
Thank you for your review. It’s great to hear that Mike, Chris, and Jan provided impeccable service from start to finish, making the whole process smooth and straightforward. Your kind words are really appreciated.
Kind regards,
Dean
Daniel McLaughlin
There once was a salesman named Dan,
Who could sell you your own frying pan.
He once sold a van with just one door,
Then somehow sold the missing four.
At Dan’s dealership down the road,
He’ll sell you a car and lighten your load.
With shiny white teeth and a powerful tan,
No one does customer service like Dan.
You walk in “just browsing,” not planning to buy,
Ten minutes later you’re asking, “Can this thing fly?”
Dan slaps the bonnet and proudly will say,
“This beauty’s so smooth it could butter your tray.”
He knows every motor, each button and beep,
And somehow remembers your dog’s name is Pete.
So if you need a motor soon,
Or just got paid this afternoon,
Beware the grin, the salesman’s charm —
Dan will have you signing forms and twisting your arm.
He offers free coffee, biscuits as well,
And stories of customers under his spell.
“One bloke came for tyres, completely unplanned…
Left with two SUVs and a jazz band.”
So here’s to Dan, the showroom king,
Who can sell hatchbacks like they’re diamond rings.
For service so good it should come with a fan,
Nobody wheels and deals quite like Dan.
22 May 2026
Unprompted review
Reply from Vertu Motors - Renault Derby
Hi Vicky,
Thank you for your brilliant and creative feedback, it definitely gave us a smile reading it.
I’m really pleased to hear you had such a memorable experience with Dan and that he made such a positive impression. I’ll be sure to share this with him and the team.
Kind regards,
Danielle
A good team to deal with.
We picked up our car yesterday from Vertu Derby and are really pleased with the car and also the experience of buying it from the sales team.
Jan was friendly and straightforward in all aspects of the deal. Not pushy, understood what we wanted and got things sorted to our satisfaction.
Backed by other team members Matt and Harvey to give a complete customer satisfaction.
25 May 2026
Unprompted review
Reply from Vertu Motors - Renault Derby
Hi,
Thank you for your feedback. I’m really pleased to hear you’re happy with your new car and that the team at Derby provided such a positive buying experience.
It’s great to know Jan, Matt and Harvey all supported you and made everything straightforward and pressure free.
Kind regards,
Danielle
Amazing experience
Amazing experience purchasing my new car. Nothing was too much for the team and they did it all so quick and efficiently! Dan and Emma were amazing as always. Wouldn’t go anywhere else!
18 May 2026
Unprompted review
Reply from Vertu Motors - Renault Derby
Good afternoon Chloe. Thank you for taking the time to leave a review regarding your experience with our Sales Team at Vertu Renault Derby. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Selina.
Great Experience
First rate customer service provided by Jonah. Nothing was too much trouble for him, and I was particularly impressed by the fact that he kept me up to date on getting the various issues resolved, that crop up during a new car purchase. He was also down to earth and approachable without being pushy or overbearing. He did a great job.
29 April 2026
Unprompted review
Reply from Vertu Motors - Renault Derby
Good afternoon Paul,
Thank you for your review. It’s great to hear that Jonah provided first‑rate service, kept you well informed throughout, and resolved any issues along the way. His down‑to‑earth, approachable manner without any pressure clearly made the experience a positive one.
Kind regards,
Dean
Relaxed and friendly
The sales team were friendly, approachable and very helpful. They found me a car and finance deal that fit my needs. It made buying my new car a very enjoyable experience, I would definitely recommend.
27 April 2026
Unprompted review
Reply from Vertu Motors - Renault Derby
Good morning
Thank you for your kind review. I’m really pleased to hear that the team were friendly and approachable, and that they helped find a car and finance option that suited your needs. It’s great to know the whole experience felt enjoyable and left you happy to recommend us.
Kind regards,
Dean
Scott went out of his way to help us
Scott went out of his way to help us . Excellent service
15 April 2026
Unprompted review
Reply from Vertu Motors - Renault Derby
Hi there,
Thank you for the great review. It’s lovely to hear Scott went out of his way to help — that kind of effort really makes a difference to the whole experience.
Excellent service is exactly what we aim for, and he’ll be really pleased with your feedback.
Kind regards,
Kerry
Super smooth experience
Super smooth experience from start to finish. Scott was super helpful and continues to be even after purchase. Would highly recommend
20 March 2026
Unprompted review
Reply from Vertu Motors - Renault Derby
Thank you for your lovely feedback. It is great to hear that you had a super smooth experience from start to finish and that Scott has been so helpful, even after your purchase. We really appreciate your recommendation.
Danielle
Reply from Vertu Motors - Renault Derby
Good afternoon Mr Ray,
Thank you for leaving your feedback. I'm really glad to hear you found the team helpful, polite and accurate in the support they provided. We appreciate you taking the time to share your experience with us.
Kind regards,
Dean
Good service
Good service, answered all my questions. Very helpful and got a good deal.
19 March 2026
Unprompted review
Reply from Vertu Motors - Renault Derby
Hi Phil,
Thank you for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that you received good service at Vertu Renault Derby.
It’s great to know that the team were helpful, answered all your questions, and were able to offer you a good deal. Feedback like yours really means a lot to everyone here.
If you ever need any further assistance, we’re always here to help. Enjoy your new vehicle!
Kind regards,
Liza.
Staff are very kind and helpful
Staff are very kind and helpful, full of information and knowledge about their products.
17 March 2026
Unprompted review
Reply from Vertu Motors - Renault Derby
Thank you, Katie, for taking the time to leave this lovely 5‑star review.
We’re delighted to hear that the team at Renault Derby were kind, helpful, and able to provide you with plenty of information about our products. Delivering friendly service and knowledgeable support is something we take great pride in, so your feedback is truly appreciated.
If there’s anything more we can help you with, please don’t hesitate to get in touch.
Kind regards,
Liza
Derby Vertu Renault 5 Star.
Our experience at Derby Vertu Renault was excellent particularly with Robert who was very personable, pleasant, helpful, not pushy and could not have done more to make my buying journey any better. we must also mention Harvey who was always there to assist us if required.
Excellent service and we would definitely recommend Derby Vertu Renault.
13 March 2026
Unprompted review
Reply from Vertu Motors - Renault Derby
Good afternoon Maurice,
Thank you for such a wonderful review. I’m really pleased to hear your experience at Derby Vertu Renault was so positive. It’s great to know Robert made the journey enjoyable with his friendly, helpful approach — and that you never felt any pressure along the way. It’s also lovely that Harvey was on hand to support when needed.
We truly appreciate your recommendation and your kind words about the team.
Kind regards,
Dean
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