Dan @ Hyundai was fantastic throughout the whole process. This is how the 2nd car I’ve bought off him after a 10+ year gap & at a different dealership so he’s doing something right 😂👌🏻 Credit also... See more
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Location
Switch locationMiddle Engine Lane, Silverlink Business Park, NE28 9NZ Newcastle upon Tyne, Tyne & Wear, GB
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See what reviewers are saying
The Sales Executive Dan was very helpful, listened to the requirements for my new car, answered all my questions but most importantly wasn’t pushy like some salesman I have experienced in the past. Al... See more
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This was the first time I had bought a car for 10 years. The staff, especially Anna and Will talked me through the process and helped me with online forms etc. During the test drive Will was very supp... See more
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The customer service from Jordan was first class from the initial contact to vehicle pick up . My only issue would be the £250 refundable charge relating to my private plate transfer.This seems ext... See more
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Company details
About Vertu Motors - Hyundai Silverlink
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Middle Engine Lane, Silverlink Business Park, NE28 9NZ, Newcastle upon Tyne, Tyne & Wear, United Kingdom
- 0344 659 0605
4.9
Excellent
142 reviews
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Replied to 96% of negative reviews
Typically replies within 24 hours
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I had a very disappointing experience…
I had a very disappointing experience with Hyundai Silverlink when purchasing my car, and I feel it’s important to share just how frustrating the process was.
From the beginning, communication was poor and disorganized. I was given inconsistent information about the vehicle, pricing, and timelines, which made what should have been an exciting purchase unnecessarily stressful. Simple questions often went unanswered or were met with vague responses, leaving me constantly having to chase for clarity.
A major part of the issue was dealing with the manager, Anna, who was an absolute headache throughout the entire process. She came across as dismissive and unhelpful, often showing little patience when I raised valid concerns. Instead of resolving issues, she seemed to deflect responsibility or provide unclear explanations, which only added to the confusion. At times, her attitude felt unprofessional, making it difficult to have a straightforward and respectful conversation.
There were also delays that were never properly explained, and I felt that transparency was seriously lacking. Important details were either left out or only addressed when I pushed for answers, which is not what you expect when making such a significant purchase.
Overall, the experience left me feeling frustrated and undervalued as a customer. Buying a car should be a smooth and positive experience, but unfortunately, this was far from it. I would strongly recommend others to approach with caution based on my experience.
1 April 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Hi Wayne, Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1WK0104 Kind regards, Paul Walton
First class service
Had our appointment with Adrian Rainbow on the Saturday and I drove home Tuesday in my lovely Hyundai Tuscan hybrid, how’s that for 1st class service. What a guy, was made to feel comfortable and listened to, none of that pushy salesman, the whole experience was absolutely fab. Would definitely recommend Vertu on the Silverlink to everyone. And if your lucky enough to get an appointment with Adrian, I can assure you he will go above and beyond to to find you your perfect car. Thank you x
28 March 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Hi Joanne,
Thank you so much for taking the time to leave such a wonderful 5‑star review. We’re absolutely delighted to hear that you had a first‑class experience with Adrian and that you’re enjoying your new Hyundai Tucson Hybrid.
It’s fantastic to know Adrian made you feel comfortable, listened to your needs, and provided a no‑pressure, friendly service. He’ll be thrilled to hear your kind words. We’re proud to have team members who go above and beyond to help customers find their perfect car, and your feedback really highlights that.
We truly appreciate your recommendation and hope you continue to love your new Hyundai. If you ever need anything in the future, we’re always here to help.
Thank you again for choosing Vertu Motors Hyundai Silverlink.
Kind regards,
Liza.
Good Buying Experience
Nice to deal with, very friendly, easy buying experience. Good hand over for the vehicle on collection. Recommended.
23 March 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
Hyundai Tucson Self Charging Hybrid
We bought a new Hyundai Tucson Self Charging Hybrid Ultimate specification three years ago and the service at Vertu SILVERLINK was excellent. At the of the PCP finance we returned for another new Tucson. We thought we would save £4,000 by no buying a Hybrid and by choosing a lower spec.
We realised we made a bad choice, the car was no where near as good as the Ultimate spec. With negative equity on the finance package, we had to live with our poor decision.
Until . . .
We had a phone call from Will at SILVERLINK to come in and “see what was on offer.”
The part exchange deal and finance package Will put together was excellent and yesterday we drove from the forecourt in a high spec Hyundai Tucson that is a pleasure to drive
21 March 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Hi Trevor,
Thank you for the outstanding 5‑star review. Your story really highlights the journey you’ve had with the Tucson — from loving your original Ultimate spec, to realising the lower‑spec model just didn’t compare, and then finding the perfect solution with the help of Will at Silverlink.
It’s fantastic to hear that Will was able to put together such a strong part‑exchange and finance package, turning a difficult situation into a brilliant outcome. Driving away in a high‑spec Tucson you’re genuinely delighted with is exactly the result we love to see.
Enjoy every mile in your new car.
Kind regards,
Kerry
Vertu Silverlink has a deserved reputation for…
Vertu Silverlink has a reputation for excellent customer service and having just bought my third car from them, I can tell you it's fully deserved. Nothing is too much trouble and they welcome you and guide you through the selection and buying process from start to finish in a really professional and friendly manner. The really refreshing thing I found is that they always do it with the customer's personal preferences and best interests in mind. Connor and his team are knowledgeable, skillful, genuine and so helpful, I'd recommend Vertu Silverlink to anyone.
11 March 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Good afternoon Edward,
Thank you for such a thoughtful and detailed review. It’s fantastic to hear that Vertu Silverlink has consistently delivered an experience that keeps you coming back — choosing them for your third car really does say a lot.
I’m delighted that the team, especially Connor, made the whole process smooth, friendly, and genuinely customer‑focused. Knowing that you felt supported from start to finish, with your preferences and best interests at the centre of everything, is exactly the kind of experience we aim to provide.
We truly appreciate your recommendation and your continued trust in the team at Silverlink.
Kind regards,
Dean
Dan Charlton sales,service,parts depts.
Dan Charlton and the sales team very professional and took on board all our needs for a used car.
Showroom has a nice relaxed feeling and nothing is too much trouble.
In past have had dealings with service and parts departments all helpful, professional and great to deal with.
10 March 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you, Neil, for taking the time to leave this excellent 5‑star review.
We’re delighted to hear that Dan Charlton and the sales team at Hyundai Silverlink provided such professional and attentive service, taking all your needs into account when helping you choose a used car. It’s great to know you found the showroom relaxed and welcoming, with nothing being too much trouble.
We also really appreciate your kind words about the service and parts departments from your previous visits — it’s wonderful to hear that you’ve consistently experienced helpful, professional support across all areas of the dealership.
If there’s anything more we can assist you with in the future, please don’t hesitate to get in touch.
Kind regards,
Liza
Hyundai Vertu Silverlink
We bought our Hyundai Kona @ Hyundai Vertu Silverlink. We are so thankful that we had Adrian R. who assisted us all the way through til we got our car. We are very pleased with our car and the excellent service that we experienced. We will definitely recommend Hyundai Vertu Silverlink especially Adrian to our friends and family should they be looking to purchase a car.
17 March 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Hi Anne
Thank you for your wonderful feedback. We're delighted to hear that you’re so pleased with your Hyundai Kona from Vertu Hyundai Silverlink. It’s fantastic to know that Adrian supported you all the way through the process and made the experience so smooth and enjoyable.
We're thrilled that you’re happy with both the car and the excellent service you received. Thank you so much for recommending Adrian and the Silverlink team to your friends and family — it means a great deal to us.
Kind regards
Dawn
I didn't receive any pressure
I didn't receive any pressure. Was allowed space to get what I wanted and didn't have anything pushed on me.
9 March 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you, Martin, for taking the time to leave this great 4‑star review.
We’re really pleased to hear that you felt no pressure during your visit to Hyundai Silverlink. It’s great to know you were given the space and freedom to explore your options and make the choice that suited you best, without anything being pushed onto you. Providing a relaxed and supportive experience is something we take pride in, so your feedback is very much appreciated.
If there’s anything more we can do to improve your experience or support you further, please don’t hesitate to get in touch — we’re always happy to help.
Kind regards,
Liza
Great service from start to finish
Great service from start to finish. No pushy salesman, just extremely knowledgeable sales people with the desire to find you the absolute right car for you, at the right price. Adrian was an absolute star, explaining everything we needed to know and made our experience a very positive one
16 March 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Good afternoon Emma,
Thank you for taking the time to leave such a lovely review. It’s great to hear that you felt supported throughout the process and never pressured — that’s exactly the experience we aim for. I’m really pleased Adrian was able to guide you through everything and help make your visit so positive.
We truly appreciate your kind words.
Kind regards,
Dean
Hyundai Silverlink
Hyundai Silverlink have been marvellous. I was searching for a new car, they did a search for a vehicle I was looking for and it was brought up from Nottingham for me. I got a video sent to introduce the sales person to me, which was rather a nice touch. When I collected the car, the manager spoke to me and advised they are always there to help if I have any queries regarding the car. The salesman advised he would call me after a few days to check if I was happy with the car or if I have any questions. I find this a lovely aftersales touch.
9 March 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you for sharing such a lovely review. We’re delighted to hear that the team at Hyundai Silverlink made your car‑buying experience so smooth and personal. It’s great that they were able to source the exact vehicle you wanted, and that the introduction video and supportive handover added those thoughtful touches. Knowing the manager and salesperson took the time to reassure you and follow up really shows the care they put into their service.
Many thanks,
Chloe
Buying a new car
Had a very good experience buying my new car .Charlotte was very helpful and had great product knowledge. There was no sales pressure at all. She was patient with me as I looked at various cars and options. I eventually chose a car which was at the Edinburgh showroom. It was brought down to Silverlink within a couple of days. Excellent service!
11 March 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you for your wonderful review. We’re delighted to hear that Charlotte made your car‑buying experience so positive with her knowledge, patience and no‑pressure approach. It’s great to know the team were able to bring your chosen car down from Edinburgh so quickly. We really appreciate your kind feedback.
Kind regards, Keith
A big thank you to Dan
A big thank you to Dan — polite, courteous, and very knowledgeable. An absolute pleasure to deal with. Highly recommended!
7 March 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you for your kind words. We’re delighted to hear that Dan made such a positive impression with his polite, courteous, and knowledgeable approach. It’s wonderful to know he was a pleasure to deal with, and your recommendation means a great deal.
Many thanks,
Chloe
Hyundai I10
The salesman at Vertu Hyundai, Adrian, was very helpful and didn't push hard for a sale. He took his time to explain about the car we were interested in and was patient to help out in the test drive which was the first time in an automatic car. All in all, it was a very good experience.
24 February 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you for sharing your experience. We’re delighted to hear that Adrian was so helpful and took the time to guide you without any pressure. It’s great to know his clear explanations and patience during your first automatic test drive made the process smooth and enjoyable. We’re really pleased it was such a positive visit overall.
Many thanks,
Chloe
Got the car when I wanted it.
Everything went smoothly, direct with prices and more important I got the car when I wanted it.
6 March 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Good afternoon Keith,
Thank you for your review. I’m really pleased to hear everything went smoothly for you, with clear pricing and your car ready when you needed it. Great to know the process worked just as you hoped.
Kind regards,
Dean
Excellent professional service every…
Excellent professional service every step of the way. Nothing was too much trouble when explaining the car controls. Good cappuccino as well! Thanks Chris.
1 March 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Hi Rob,
Thank you for taking the time to leave such a brilliant 5‑star review. We’re delighted to hear that you received excellent and professional service throughout your experience at Hyundai Silverlink. It’s great to know that Chris took the time to explain everything clearly and made the process enjoyable — and we’re glad you enjoyed the cappuccino too!
We really appreciate your feedback and hope you’re enjoying your new car.
Kind regards,
Liza
Great service
Nice relaxed atmosphere, coffee if you want it. no pushy sales people, show room emaculate. The sales team Will Lane very knowledgeable and has great people skills, the manager Anna was professional but friendly the whole experience was just a nice vibe.😊
4 February 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Hi there,
Thank you so much for your fantastic 5‑star review! We’re delighted to hear that you enjoyed the relaxed atmosphere at Vertu Hyundai Silverlink — from the welcoming offer of coffee to the immaculate showroom. It’s wonderful that you felt comfortable without any pushy sales approach.
Will will be thrilled to hear your praise for his knowledge and great people skills, and it’s lovely to know that Anna made such a positive impression with her professional yet friendly manner. Creating that welcoming, positive vibe is exactly what the team strives for, so your feedback means a great deal.
Thank you again for taking the time to share your experience. 😊
Kind regards,
Liza
Charlotte was very friendly answering…
Charlotte was very friendly answering any queries we had, she made the whole process very easy
2 March 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Hi Helen,
Thank you so much for your brilliant 5‑star review! We’re delighted to hear that Charlotte was friendly and helpful, and that she made the whole process easy for you. Your feedback means a lot to the team at Vertu Hyundai Silverlink.
We really appreciate you taking the time to share your experience with us!
Kind regards,
Liza
Very helpful staff
1 March 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you for your kind feedback. We’re pleased to hear you found our staff very helpful, and we truly appreciate you taking the time to share your experience with us.
Kind regards,
Matthew
Dan the sales consultant was more than…
Dan the sales consultant was more than excellent, nothing was to much trouble for him, over the years I have purchased numerous vehicles and whilst the sales consultants were good Dan exceeded our expectations the delivery was a very enjoyable experience thanks very much Dan
1 March 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Hi Michael,
Thank you for your excellent 5‑star review. We’re delighted to hear that Dan provided such outstanding service and went above and beyond to support you. It’s wonderful to know he exceeded your expectations and made the delivery experience so enjoyable. He’ll be thrilled with your feedback.
Thank you again for choosing us.
Kind regards,
Liza
Great service great staff
From the first time I entered the Silverlink garage I met Dan sales executive who listened to what we wanted, he gave me options and looked after the whole process of part exchange and delivery of my new vehicle including my private plates.
11 February 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you for sharing your experience. It’s great to hear that from your first visit to Silverlink you were well looked after by Dan. We’re pleased he listened to what you needed, provided clear options, and handled the entire part‑exchange and delivery process — including your private plates — so smoothly. We really appreciate your feedback.
Kind regards,
Keith
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