Love my new car from Hyundai Silverlink. North Shields. Excellent service . Kept informed from ordering car to picking the car up Chris went through everything. Woukd Definetly recommend going her... See more
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Location
Switch locationMiddle Engine Lane, Silverlink Business Park, NE28 9NZ Newcastle upon Tyne, Tyne & Wear, GB
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I went to Vertu Hyundai Silverlink on a whim as i saw a car advertised online that i liked the look of and wanted to test drive. I was looked after by Geoff, who was very helpful and friendly, explain... See more
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From the first call to arrange a test drive if what became our new Tucson Dan and Vertu Silverlink was first class. Questions we had a full list everyone answer and to our satisfaction reassured we to... See more
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The customer service from Jordan was first class from the initial contact to vehicle pick up . My only issue would be the £250 refundable charge relating to my private plate transfer.This seems ext... See more
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Company details
About Vertu Motors - Hyundai Silverlink
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Middle Engine Lane, Silverlink Business Park, NE28 9NZ, Newcastle upon Tyne, Tyne & Wear, United Kingdom
- 0344 659 0605
4.8
Excellent
96 reviews
Replied to 95% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Professional, excellent service great experience
From the first call to arrange a test drive if what became our new Tucson Dan and Vertu Silverlink was first class. Questions we had a full list everyone answer and to our satisfaction reassured we took the offer away called with more questions felt we had chosen the best dealer and salesperson and went ahead communication excellent systems payment methods first class ease of understanding 100%. Dan the senior salesperson was responsive professional engaging informative and likeable. We now have the car we wanted at the trim level we wanted in the colour we wanted the price well given them a call and then you can decide me I am pleased with the deal I received
20 May 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you so much for your kind words! We are so happy to hear that Dan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Excellence service and no hard sell
Excellence service and no hard sell, felt at ease with Charlotte who explained everything
15 May 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Hi James,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you received excellent service at Vertu Hyundai Silverlink.
It’s great to know that Charlotte made you feel at ease and took the time to explain everything clearly, all without any pressure. That relaxed and informative approach is exactly what we aim to provide, and she’ll be really pleased to read your kind feedback.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.
Love my new car from Hyundai…
Love my new car from Hyundai Silverlink. North Shields.
Excellent service . Kept informed from ordering car to picking the car up
Chris went through everything. Woukd Definetly recommend going here
11 May 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Hi Pauline
Thank you for your lovely feedback. We're delighted to hear that you love your new car from Hyundai Silverlink, North Shields. It’s great to know you received excellent service and were kept fully informed from ordering right through to collection.
A special thank you for recognising Chris — we’re so pleased he took the time to go through everything with you and ensure you felt confident before driving away.
We truly appreciate your recommendation and hope you enjoy every mile in your new car.
Kind regards
Dawn
New car purchase
I found the customer service welcoming and relaxed. The sales rep was knowledgeable and chatty, but not pushy. Excellent test drive and explanation of car's features. I would highly recommend visiting this dealership to buy your next car
8 May 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you for your lovely feedback. We’re delighted to hear you felt welcomed and relaxed throughout your visit, and that our sales representative provided a knowledgeable, friendly experience without any pressure. It’s great to know you enjoyed the test drive and clear explanation of the car’s features. We really appreciate your recommendation.
Many thanks,
Chloe
Geoff is the best :)
I went to Vertu Hyundai Silverlink on a whim as i saw a car advertised online that i liked the look of and wanted to test drive. I was looked after by Geoff, who was very helpful and friendly, explained everything clearly to me and went above and beyond, coming in on his day off to hand the new car over to me. Connor was also very helpful and friendly and talked through finance with me. I feel very satisfied with how the whole experience went and have a lovely new car to enjoy!
4 May 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Good afternoon Rachel,
Thank you for taking the time to share such a detailed review. It’s great to hear that your visit turned into such a positive experience and that Geoff looked after you so well, explaining everything clearly and even coming in on his day off to complete the handover. It’s also lovely to know Connor was friendly and helpful when talking through the finance options.
We’re really pleased you felt well supported throughout and that you’re now enjoying your new car. Thank you again for your kind words.
Kind regards,
Dean
Vertu Motors Excellent Company.
Professional, knowledgeable, polite and respectful salesman. No pressure selling, outlined available options within our budget. Excellent communication throughout the sales and collection phases, Chris is a credit to your company, many thanks.
30 April 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Good afternoon,
Thank you for your detailed feedback. I’m really pleased to hear how professional, knowledgeable and respectful Chris was, and that he took the time to go through the available options within your budget without any pressure. It’s great to know communication was clear and consistent through both the sales and collection stages.
Your kind words about Chris are very much appreciated, and it’s excellent to hear he made such a positive impression.
Kind regards,
Dean
Friendly, helpful service
I was helped to purchase
by Adrian Rainbow at Hyundai Silverlink.
He was friendly, courteous and extremely knowledgeable, and made the whole experience of buying a new car pleasant.
28 April 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Good morning Susan,
Thank you for your review. It’s great to hear that Adrian supported you so well, and that his friendly, courteous, and knowledgeable approach made your car‑buying experience such a pleasant one.
Kind regards,
Dean
Great service
Lots of support from Charlotte and Will through the process, very quick and made simple
25 April 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Good afternoon,
Thank you for your review. It’s great to hear that Charlotte and Will provided plenty of support, making the process quick and straightforward for you.
Kind regards,
Dean
From start to finish everything was…
From start to finish everything was done with professional curtesy and friendly staff.
No hard sales ..no pushing any particular cars at you , just a lovely experience.
Charlotte was brilliant and kept us well watered with teas and lattes. Took us out on test run and took her time explaining what the buttons were for. It is my 1st time of driving an automatic car and I was worried about that, but Charlotte talked me through it all and I've had my 1st drive and it was great. I would thoroughly recommend Vertu Hyundai to everyone.
24 April 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you so much for sharing such a lovely review. We’re delighted to hear that your experience from start to finish was professional, friendly, and completely pressure‑free — exactly what we aim for.
It’s wonderful to know that Charlotte made such a positive impression. Her care, patience, and clear explanations clearly helped you feel confident, especially with driving an automatic for the first time. We’re so pleased your first drive went well and that you felt supported throughout.
Your recommendation means a great deal to us, and we’re thrilled you enjoyed your time with Vertu Hyundai.
Many thanks,
Chloe
Dan was very helpful
Great customer support from the team. But there was one man that pulled all the triggers, he's name is Mr Dan , he's a good guy
23 April 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you for your kind feedback. We’re really pleased to hear you received great support from the team, and especially that Dan made such a positive impression. We’ll be sure to pass your comments on to him.
Many thanks,
Chloe
Alway a pleasure
From first visiting the showroom Chris Hargreves was welcoming and very helpful. We test drove an Ionic 6 but that proved too large for me but while at the showroom saw a Kona EV which we test drove the following week and that proved ideal for our needs.
Chris again was very helpful and after choosing the colour and ordered the Kona Ultimate EV.
This arrived at the promised time and again Chris made the handover a pleasure.
My husband used Vertu in Leeds when his Jaguar needed servicing and was always happy with them.
We will try Vertu first when it comes to ordering a new car.
24 April 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you for your lovely review. We’re so pleased to hear how helpful and welcoming Chris was throughout your visits, and that the Kona EV turned out to be the perfect choice. It’s great to know the handover was just as smooth. We truly appreciate your continued trust in Vertu.
Many thanks, Chloe
I had a great experience with Vertu…
I had a great experience with Vertu Motors when buying my Hyundai Kona EV. Charlotte was my main contact and was consistently cheerful, approachable, and helpful throughout. We visited as a family, spent time in the showroom model exploring the car and then enjoyed a relaxed test drive together. Once I’d decided, I compared prices on Autotrader and Charlotte happily worked with me to match the best deal I found. Everyone we met was welcoming and professional. The whole process felt easy and transparent. I’m absolutely delighted with my new car and would happily recommend them to others.
23 April 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you for taking the time to share such a detailed and positive review. We’re delighted to hear that your experience purchasing your Hyundai Kona EV with Vertu Motors was so enjoyable and straightforward.
Your kind comments about Charlotte are very much appreciated. It’s great to know that her cheerful, approachable manner and helpful support made the experience relaxed for your whole family, from spending time exploring the showroom model to enjoying the test drive together. We’re also pleased to hear that she worked with you openly and transparently to match the best deal you found, helping you feel confident in your decision.
It’s wonderful to know that everyone you met was welcoming and professional and that the entire process felt easy and transparent. Thank you for your recommendation — we’re absolutely delighted to hear how happy you are with your new Hyundai Kona EV.
Kind regards,
Liza
Great advice, great ownership
After a pretty disappointing day looking at other dealerships, my father and I came to the Hyundai Silverlink and met Geoff—and it completely turned things around.
We’d originally gone in just to take a look at a specific model, but Geoff immediately took ownership of the situation. He was warm, friendly, and—most importantly—genuinely invested in getting the right outcome, not just making a sale.
He quickly identified an alternative model, which was a better fit for us at the right price, and from that point on kept us fully updated as the car was moved across the country for collection. Everything was handled with a calm, organised approach that made the whole process feel easy and stress-free.
By the time we examined the car on the day of collection, we felt completely confident in our decision. Geoff made what could have been a frustrating experience into a genuinely positive one, and we wouldn’t hesitate to recommend him or Hyundai Silverlink.
3 April 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Hi James,
Thank you for the great review. Really glad to hear Geoff turned your day around and helped you find the right car with such a calm, friendly and organised approach. Fantastic that the whole process ended up feeling easy and stress‑free.
Kind regards,
Kerry
Excellent service and support…
Excellent service and support throughout when buying my car. Adrian was great with advice and information and made the buying process a pleasure and done so with confidence in the team there. Highly recommended
14 April 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Hi there,
Thank you for the excellent review. It’s great to hear you received such strong support throughout your car‑buying journey.
Adrian will be really pleased with your comments — his clear advice, helpful information, and confident approach make the process a real pleasure for customers.
Really appreciate the recommendation.
Kind regards,
Kerry
Dan helped me get the right car for me - and the dog!
Dan helped me find the car that was right for me. I have a dog box that no longer fits in most boots. Before the test drive we tried the Tucson and I’m delighted with the pre-reg “new” car. Dan was patient and helpful when I was trying it out.
9 April 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you for sharing your experience. We’re delighted to hear that Dan helped you find the right car for your needs and took the time to make sure your dog box fitted comfortably before the test drive. It’s great to know that the Tucson proved to be the perfect choice and that you’re pleased with your pre‑registered “new” car. We really appreciate your comments about Dan’s patience and helpful approach, and I’ll be sure to pass on your kind feedback to him.
Kind regards,
Keith
I had a very disappointing experience…
I had a very disappointing experience with Hyundai Silverlink when purchasing my car, and I feel it’s important to share just how frustrating the process was.
From the beginning, communication was poor and disorganized. I was given inconsistent information about the vehicle, pricing, and timelines, which made what should have been an exciting purchase unnecessarily stressful. Simple questions often went unanswered or were met with vague responses, leaving me constantly having to chase for clarity.
A major part of the issue was dealing with the manager, Anna, who was an absolute headache throughout the entire process. She came across as dismissive and unhelpful, often showing little patience when I raised valid concerns. Instead of resolving issues, she seemed to deflect responsibility or provide unclear explanations, which only added to the confusion. At times, her attitude felt unprofessional, making it difficult to have a straightforward and respectful conversation.
There were also delays that were never properly explained, and I felt that transparency was seriously lacking. Important details were either left out or only addressed when I pushed for answers, which is not what you expect when making such a significant purchase.
Overall, the experience left me feeling frustrated and undervalued as a customer. Buying a car should be a smooth and positive experience, but unfortunately, this was far from it. I would strongly recommend others to approach with caution based on my experience.
1 April 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Hi Wayne, Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1WK0104 Kind regards, Paul Walton
First class service
Had our appointment with Adrian Rainbow on the Saturday and I drove home Tuesday in my lovely Hyundai Tuscan hybrid, how’s that for 1st class service. What a guy, was made to feel comfortable and listened to, none of that pushy salesman, the whole experience was absolutely fab. Would definitely recommend Vertu on the Silverlink to everyone. And if your lucky enough to get an appointment with Adrian, I can assure you he will go above and beyond to to find you your perfect car. Thank you x
28 March 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Hi Joanne,
Thank you so much for taking the time to leave such a wonderful 5‑star review. We’re absolutely delighted to hear that you had a first‑class experience with Adrian and that you’re enjoying your new Hyundai Tucson Hybrid.
It’s fantastic to know Adrian made you feel comfortable, listened to your needs, and provided a no‑pressure, friendly service. He’ll be thrilled to hear your kind words. We’re proud to have team members who go above and beyond to help customers find their perfect car, and your feedback really highlights that.
We truly appreciate your recommendation and hope you continue to love your new Hyundai. If you ever need anything in the future, we’re always here to help.
Thank you again for choosing Vertu Motors Hyundai Silverlink.
Kind regards,
Liza.
Good Buying Experience
Nice to deal with, very friendly, easy buying experience. Good hand over for the vehicle on collection. Recommended.
23 March 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
Hyundai Tucson Self Charging Hybrid
We bought a new Hyundai Tucson Self Charging Hybrid Ultimate specification three years ago and the service at Vertu SILVERLINK was excellent. At the of the PCP finance we returned for another new Tucson. We thought we would save £4,000 by no buying a Hybrid and by choosing a lower spec.
We realised we made a bad choice, the car was no where near as good as the Ultimate spec. With negative equity on the finance package, we had to live with our poor decision.
Until . . .
We had a phone call from Will at SILVERLINK to come in and “see what was on offer.”
The part exchange deal and finance package Will put together was excellent and yesterday we drove from the forecourt in a high spec Hyundai Tucson that is a pleasure to drive
21 March 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Hi Trevor,
Thank you for the outstanding 5‑star review. Your story really highlights the journey you’ve had with the Tucson — from loving your original Ultimate spec, to realising the lower‑spec model just didn’t compare, and then finding the perfect solution with the help of Will at Silverlink.
It’s fantastic to hear that Will was able to put together such a strong part‑exchange and finance package, turning a difficult situation into a brilliant outcome. Driving away in a high‑spec Tucson you’re genuinely delighted with is exactly the result we love to see.
Enjoy every mile in your new car.
Kind regards,
Kerry
Vertu Silverlink has a deserved reputation for…
Vertu Silverlink has a reputation for excellent customer service and having just bought my third car from them, I can tell you it's fully deserved. Nothing is too much trouble and they welcome you and guide you through the selection and buying process from start to finish in a really professional and friendly manner. The really refreshing thing I found is that they always do it with the customer's personal preferences and best interests in mind. Connor and his team are knowledgeable, skillful, genuine and so helpful, I'd recommend Vertu Silverlink to anyone.
11 March 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Good afternoon Edward,
Thank you for such a thoughtful and detailed review. It’s fantastic to hear that Vertu Silverlink has consistently delivered an experience that keeps you coming back — choosing them for your third car really does say a lot.
I’m delighted that the team, especially Connor, made the whole process smooth, friendly, and genuinely customer‑focused. Knowing that you felt supported from start to finish, with your preferences and best interests at the centre of everything, is exactly the kind of experience we aim to provide.
We truly appreciate your recommendation and your continued trust in the team at Silverlink.
Kind regards,
Dean
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