Vertu Motors - Hyundai Peterlee Reviews 

128
TrustScore 5 out of 5

4.8

3 Mill Hill, North West Industrial Estate, SR8 2HR Peterlee, County Durham, GB


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Rated 5 out of 5 stars

Sam’s service during the whole process of the car was nothing short of outstanding. Sam wasn’t too pushy with trying to make a deal and answered any questions myself and my dad had. Sam’s professio... See more

Company replied

Rated 5 out of 5 stars

Hyundai Peterlee, wow what can we say Our sales representative Tony and Dealer principal Jordan where knowledgeable, honest and helped us get the car we wanted within our budget. This is the seco... See more

Company replied

Rated 4 out of 5 stars

The style of engagement suited us well, we were asked what we were looking for, no-one tried to 'sell up', the pitch and help were just right. Harrison was our contact and he had lovely manner and g... See more

Company replied

Rated 5 out of 5 stars

I could not fault the service we received. Everything was explained to me to help me make my choice and there was no pressure to buy the vehicle. There was always someone available to answer any quest... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Parts Store
  3. Car Repair and Maintenance
  4. Motor Vehicle Dealer
  5. Used Car Dealer

About Vertu Motors - Hyundai Peterlee

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • 3 Mill Hill, North West Industrial Estate, SR8 2HR, Peterlee, County Durham, United Kingdom

  • 0344 659 0599

4.8

Excellent

TrustScore 5 out of 5

128 reviews

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Replied to 96% of negative reviews

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4.8

All reviews

(128)

13,560 reviews in the last 12 months

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Rated 5 out of 5 stars

New Tuscon

Harry and Jayden worked hard to find the right car at the right price and put up with my dodgy time keeping while still offering coffee. Great service and after care

16 February 2026
Unprompted review
Vertu Motors  - Hyundai Peterlee logo

Reply from Vertu Motors - Hyundai Peterlee

Good afternoon Stuart,
Thank you for your review. It’s great to hear that Harry and Jayden helped you find the right Tucson at the right price and looked after you throughout the process. We're really pleased you’re happy with the service and aftercare.
Kind regards,
Dean

Rated 5 out of 5 stars

Could no more to make the purchase of…

Could no more to make the purchase of my car quick and hassle free. Good and regular communication from my salesman.

9 February 2026
Unprompted review
Vertu Motors  - Hyundai Peterlee logo

Reply from Vertu Motors - Hyundai Peterlee

Thank you for your review. I’m pleased to hear that everything was made quick and hassle‑free, and that you received good, regular communication from your salesperson throughout. I’ll be sure to pass on your great feedback to the team.
Kind regards, Keith

Rated 5 out of 5 stars

Excellent Garage and Staff

As we had used Vertu at Peterlee previously and had great service we had no doubts about going back. Again on this occasion we were treated with respect and courtesy from Tony Allen. Nothing was to much trouble and it was nice he made the time to answer all our questions without hesitation. This is why we keep coming back. This good old fashioned way to treat customers is a winner with us. Excellent Garage with Excellent Staff. Thank you all so much.

6 February 2026
Unprompted review
Vertu Motors  - Hyundai Peterlee logo

Reply from Vertu Motors - Hyundai Peterlee

Thank you for such a wonderful review. We’re delighted to hear you chose to return to Vertu Peterlee and that Tony once again provided the respectful, courteous, and attentive service you value. It’s great to know he took the time to answer all your questions and made the whole experience enjoyable. Feedback like yours really shows the importance of genuine, customer‑focused care, and we truly appreciate your loyalty over the years.
Kind regards, Keith

Rated 5 out of 5 stars

Bought a new car from Vertu Peterlee

Bought a new car from Vertu Peterlee. Excellent service from start to finish. Sam was happy to talk us through our options and answer our questions in a very friendly and professional way with absolutely no hard sell. The car was prepared and ready for collection at a time of our choosing and the handover was great.

27 January 2026
Unprompted review
Vertu Motors  - Hyundai Peterlee logo

Reply from Vertu Motors - Hyundai Peterlee

Good afternoon Michael. Thank you so much for your kind words! We are so happy to hear that Sam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Rated 5 out of 5 stars

Fantastic service from Tony

Fantastic service from Tony! Just picked up my Hyundai Bayon from Vertu Peterlee and couldn't be happier. Tony was fantastic throughout the whole process - no pressure, very knowledgeable, and made the handover smooth and easy. Highly recommend asking for him if you're looking for a new car!

23 January 2026
Unprompted review
Vertu Motors  - Hyundai Peterlee logo

Reply from Vertu Motors - Hyundai Peterlee

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

Really happy with the service 10/10 was…

Really happy with the service 10/10 was kept up to date with everything they all so helpful and made buying my new car so easy thank you. Big thankyou to dan hayley and jordon vertu peterlee

22 January 2026
Unprompted review
Vertu Motors  - Hyundai Peterlee logo

Reply from Vertu Motors - Hyundai Peterlee

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn

Rated 5 out of 5 stars

First rate Dealership

Professional courteous service from start to finish. My transaction went with out a hitch. Would highly recommend this dealership .

23 January 2026
Unprompted review
Vertu Motors  - Hyundai Peterlee logo

Reply from Vertu Motors - Hyundai Peterlee

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn

Rated 5 out of 5 stars

Nine Months On—Still Amazing Service!

I’ve had such a great experience with Vertu Hyundai Peterlee, even nine months after buying my car. Their after‑sales service has honestly been brilliant.
I recently had an issue with my service plan, and Hayley went above and beyond to get it sorted. The whole team was so friendly and helpful — nothing felt like too much trouble. Not long after, I had a problem with my petrol cap, and again it was fixed quickly and with zero hassle. It really shows how much they care about their customers long after the initial sale.
A big thank you to all the staff — their warm, professional attitude genuinely makes a difference. I’d happily recommend Vertu Hyundai Peterlee to anyone looking for great service and a dealership that truly looks after you.

20 January 2026
Unprompted review
Vertu Motors  - Hyundai Peterlee logo

Reply from Vertu Motors - Hyundai Peterlee

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

Excellenr Service from Angela

Angela from Hyundai Motability was so helpful, kept us updated and nothing was a problem, we cant thank her enough.

14 January 2026
Unprompted review
Vertu Motors  - Hyundai Peterlee logo

Reply from Vertu Motors - Hyundai Peterlee

Good afternoon Lee. Thank you so much for your kind words! We are so happy to hear that Angela was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Rated 5 out of 5 stars

Team was very good very informative…

Team was very good very informative very helpful was a pleasure doing business with them would consider them to anyone looking for a new car

14 January 2026
Unprompted review
Vertu Motors  - Hyundai Peterlee logo

Reply from Vertu Motors - Hyundai Peterlee

Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.

Rated 5 out of 5 stars

The purchase of my new vehicle.

The purchase of my new vehicle was made easy due to the professionalism of the staff. From walking into the dealership to leaving with my new car I was made welcome and never pushed on making decisions. Special thanks to Jordan and especially Harry who it was a pleasure to do business with. Would highly recommend this dealership if searching for a new vehicle.

14 January 2026
Unprompted review
Vertu Motors  - Hyundai Peterlee logo

Reply from Vertu Motors - Hyundai Peterlee

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

i had not seen the car in the flesh so…

i had not seen the car in the flesh so to speak but Edwin was so helpful and sent me videos the sale all went easy

9 January 2026
Unprompted review
Vertu Motors  - Hyundai Peterlee logo

Reply from Vertu Motors - Hyundai Peterlee

Thank you so much for your kind words! We are so happy to hear that Edwin was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina

Rated 5 out of 5 stars

All the people there were so helpful…

All the people there were so helpful and kind. They made it so easy to find the car that was right for me. It was so much quicker than I expected. I was very nervous about transitioning to a automatic car. But they were patient with me and I drove away feeling totally confident. Highly recommend them

31 December 2025
Unprompted review
Vertu Motors  - Hyundai Peterlee logo

Reply from Vertu Motors - Hyundai Peterlee

Good afternoon Jessie. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Dean

Rated 5 out of 5 stars

Excellent service from hyundai peterlee

Excellent service from hyundai peterlee. Harry the sales executive very helpful in supplying as much detail as i needed about the car i wanted to buy, including a personal video of the car to give me a good insight. Upon arriving after a long journey we were greeted by Harry and Jordan who made us feel very welcome and even offered food and drinks. The car i bought was immaculate, fully valeted and most important, a very fair price. Road tax and fuel was sorted out for me making the purchase even easier.

6 December 2025
Unprompted review
Vertu Motors  - Hyundai Peterlee logo

Reply from Vertu Motors - Hyundai Peterlee

Thank you so much for your kind words! We are so happy to hear that Harry & Jordan were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Rated 5 out of 5 stars

10/10 Peterlee Hyundai

I would like to sincerely thank Edward Golightly
From Peterlee Vetu Hyundai
He went over and beyond to help me
purchase a new car
He is very professional I have have a few cars from Peterlee Hyundai as all the staff greet new and old customers with a warm welcome
Best Regards

George

3 December 2025
Unprompted review
Vertu Motors  - Hyundai Peterlee logo

Reply from Vertu Motors - Hyundai Peterlee

Good morning George. Thank you so much for your kind words! We are so happy to hear that Edward was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Rated 5 out of 5 stars

It was a great day when I went to Vertu…

It was a great day when I went to Vertu Motors to pick up my new car. Apart from being very pleased with the car, I had a pleasant experience. The staff were very helpful, and answered all my questions and explained all the technical issues.

28 November 2025
Unprompted review
Vertu Motors  - Hyundai Peterlee logo

Reply from Vertu Motors - Hyundai Peterlee

Good afternoon. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean

Rated 5 out of 5 stars

Hyundai i10 purchase

The salesman Dan was first class and explained the whole process of the sale and every point.
It might not have been a big sale in terms of the car and age. I was still made to feel very important.
The car is perfect for my partner.
Thank you again for the great service

27 November 2025
Unprompted review
Vertu Motors  - Hyundai Peterlee logo

Reply from Vertu Motors - Hyundai Peterlee

Good afternoon Peter. Thank you so much for your kind words! We are so happy to hear that Dan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Rated 5 out of 5 stars

very fast, smooth purchase very helpful

Thankyou for a smooth, fast purchase and everyone is so helpful and polite

20 November 2025
Unprompted review
Vertu Motors  - Hyundai Peterlee logo

Reply from Vertu Motors - Hyundai Peterlee

Good morning Lauren. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Dean

Rated 5 out of 5 stars

Whole process was made simple and…

Whole process was made simple and straightforward by Angela Solan the Motability rep at the Peterlee dealership.
Angela was professional and knowledgeable throughout the whole process, making us feel welcome and comfortable.

19 November 2025
Unprompted review
Vertu Motors  - Hyundai Peterlee logo

Reply from Vertu Motors - Hyundai Peterlee

Good afternoon Ken. Thank you so much for your kind words! We are so happy to hear that Angela was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Rated 5 out of 5 stars

Very good experience at Vertu Motors Peterlee

The staff at Vertu Motors Peterlee are wonderful. Very knowledgeable and helpful. We were looking for our new car and got all the help and advice we needed to make the choice that best suited our needs. Plenty of tea, coffee and biscuits on every visit too. Every other garage we looked at for a car, we felt ignored but Vertu staff were pleased to see us and were very welcoming. Special thank you to Angela your help was invaluable.

19 November 2025
Unprompted review
Vertu Motors  - Hyundai Peterlee logo

Reply from Vertu Motors - Hyundai Peterlee

Good morning Pamela. Thank you so much for your kind words! We are so happy to hear that Angela was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

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