Verisure Ireland Reviews 

1,806
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 191 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff and skilled engineers for their exceptional thoroughness, patience, and genuinely helpful attitude during home security installations. Consumers deeply appreciate how clearly all features are explained and note that the modern devices work reliably to protect their houses. However, some reviewers were not happy with customer support, mentioning frustratingly delayed service appointments and recurring rescheduling issues that prolonged problems. A few other people also felt that technical assistance was very difficult to reach when dealing with unexpected equipment failures and frustrating mobile app problems.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting that engineers and representatives are consistently... See more

Customer service

Users describe ambiguous interactions with customer service, as many reviewers highlight polite and helpful... See more

Product

Consumers find product to be a mix of satisfaction and concern as many reviewers praise the pristine system,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting thorough presentations... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had Oran who had come to our house for cold calling sales pitch and got us hooked. There has been no regrets since then. His product knowledge and friendliness won our hearts. We took the security... See more

Company replied

Rated 5 out of 5 stars

We have had a very good experience so far thanks to Johnny. From the time he arrived at our door for the first time he became like one of the family he could not have informed us enough about the vari... See more

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Excellent service from Dylan at Verisure. He was professional, knowledgeable, and genuinely focused on making sure everything was set up perfectly. He explained everything clearly and was alw... See more

Company replied

Rated 5 out of 5 stars

I needed alarm package for home security. Verisure security consultant Magic Mike provided great professional advice about what I need. He installed the gadgets himself. He was very thorough, very pat... See more

Company replied


Company details

  1. Security System Installer
  2. also in
  3. Burglar Alarm Store
  4. Security Equipment Store
  5. Security Service
  6. Security System Supplier

About Verisure Ireland

Written by the company

Verisure Smart Alarms is the leading European monitored alarm supplier for homes and businesses, with over 5 million customers and 25,000 employees across Europe and South America. We have spent over 35 years supplying peace of mind, and we pride ourselves in both providing quality customer service and building trust throughout the community. We not only protect our customers, but also work with charities to prevent crime and help victims who need it most. It’s a role we are proud to play and continue to fulfill for generations to come. For urgent customer support inquiries, please call 1800 856 060.

Protect Your Home or Business Today

Same-Day Installation Available

Same-Day Installation Available
Call or start your quote now to get real peace of mind with a Verisure alarm system. We have same-day appointments available, and can install your alarm within 24 hours.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

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4.7

All reviews

(1,806)

153 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding and very helpful guy Marko…

Outstanding and very helpful guy Marko Thanks

19 February 2026
Unprompted review
Verisure Ireland logo

Reply from Verisure Ireland

Hello Shafuillah Sherzad,

Thank you so much for leaving us a 5-star review!

I am so happy to hear about the service offered by my colleague Marko, I will ensure this feedback is passed on, as I'm sure it'll make their day!

Best regards,
Seb

Rated 5 out of 5 stars

Was concerned when my video doorbell…

Was concerned when my video doorbell started having issues, Jack Murphy came out and fixed everything!!!

19 February 2026
Unprompted review
Verisure Ireland logo

Reply from Verisure Ireland

Hi Maura,

Thank you so much for leaving us a 5-star review!

I am so happy to hear about the service offered by my colleague Jack, I will ensure this feedback is passed on, as I'm sure it'll make their day!

Best regards,
Seb

Rated 5 out of 5 stars

Jack Murphy done an excelent job…

Jack Murphy done an excelent job instlling our video doorbell.

19 February 2026
Unprompted review
Verisure Ireland logo

Reply from Verisure Ireland

Hello margaret somers,

Thank you so much for leaving us a 5-star review!

I am so happy to hear about the service offered by my colleague Jack, I will ensure this feedback is passed on, as I'm sure it'll make their day!

Best regards,
Seb

Rated 5 out of 5 stars

Jack Murphy

Jack Murphy , had attended the house and resolved the issue promptly with central unit and the keypad and was really happy with this service.

19 February 2026
Unprompted review
Verisure Ireland logo

Reply from Verisure Ireland

Hello aarthi vasu,

Thank you so much for leaving us a 5-star review!

I am so happy to hear about the service offered by my colleague Jack, I will ensure this feedback is passed on, as I'm sure it'll make their day!

Best regards,
Seb

Rated 5 out of 5 stars

Jack Murphy changed batteries great…

Jack Murphy changed batteries great costumer service and very fast

19 February 2026
Unprompted review
Verisure Ireland logo

Reply from Verisure Ireland

Hello Rebecca Aylmer,

Thank you so much for leaving us a 5-star review!

I am so happy to hear about the service offered by my colleague Jack, I will ensure this feedback is passed on, as I'm sure it'll make their day!

Best regards,
Seb

Rated 5 out of 5 stars

Keypad battery was running low

Keypad battery was running low, Jack Murphy came out and fixed it.

19 February 2026
Unprompted review
Verisure Ireland logo

Reply from Verisure Ireland

Hello Liam Kinahan,

Thank you so much for leaving us a 5-star review!

I am so happy to hear about the service offered by my colleague Jack, I will ensure this feedback is passed on, as I'm sure it'll make their day!

Best regards,
Seb

Rated 5 out of 5 stars

Marco did splendid

Marco did splendid, came ASAP as soon as I called to company. I got robbed that same day but now I feel so safe. He fixed and even offered me a discount. Lovely to speak to. I was blessed to have found a great company with such a great service.

18 February 2026
Unprompted review
Verisure Ireland logo

Reply from Verisure Ireland

Hello Mona Thevi,

Thank you so much for leaving us a 5-star review!

I am so happy to hear about the service offered by my colleague Marco, I will ensure this feedback is passed on, as I'm sure it'll make their day!

Best regards,
Seb

Rated 5 out of 5 stars

Jack Murphy fixed my alarm

Jack Murphy fixed my alarm

18 February 2026
Unprompted review
Verisure Ireland logo

Reply from Verisure Ireland

Hello Muna Murtadha,

Thank you so much for leaving us a 5-star review!

I am so happy to hear about the service offered by my colleague Jack, I will ensure this feedback is passed on, as I'm sure it'll make their day!

Best regards,
Seb

Rated 5 out of 5 stars

My fob was damaged and the batteries in…

My fob was damaged and the batteries in the keypad were running low however thanks to Jack Murphy they're up and running again.

18 February 2026
Unprompted review
Verisure Ireland logo

Reply from Verisure Ireland

Hello Edel Cadwell,

Thank you so much for leaving us a 5-star review!

I am so happy to hear about the service offered by my colleague Jack, I will ensure this feedback is passed on, as I'm sure it'll make their day!

Best regards,
Seb

Rated 5 out of 5 stars

Doorbell was offline thas to jack…

Doorbell was offline thas to jack murphy it is working again

18 February 2026
Unprompted review
Verisure Ireland logo

Reply from Verisure Ireland

Hello Shilu Mathew,

Thank you so much for leaving us a 5-star review!

I am so happy to hear about the service offered by my colleague Jack, I will ensure this feedback is passed on, as I'm sure it'll make their day!

Best regards,
Seb

Rated 5 out of 5 stars

Jack Murphy done is system review

Jack Murphy done is system review

18 February 2026
Unprompted review
Verisure Ireland logo

Reply from Verisure Ireland

Hello Saijo francis Mandunpal,

Thank you so much for leaving us a 5-star review!

I am so happy to hear about the service offered by my colleague Jack, I will ensure this feedback is passed on, as I'm sure it'll make their day!

Best regards,
Seb

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

Excellent service from Dylan at Verisure. He was professional, knowledgeable, and genuinely focused on making sure everything was set up perfectly. He explained everything clearly and was always responsive to any questions. It’s rare to find this level of customer support — Dylan truly goes the extra mile. Highly recommended!

17 February 2026
Unprompted review
Verisure Ireland logo

Reply from Verisure Ireland

Hello,

Thank you so much for leaving us a 5-star review!

I am so happy to hear about the service offered by my colleague Dylan, I will ensure this feedback is passed on, as I'm sure it'll make their day!

Best regards,
Seb

Rated 5 out of 5 stars

I was having issues with my alarm…

I was having issues with my alarm system however thanks to Jack Murphy its all up and running again.

17 February 2026
Unprompted review
Verisure Ireland logo

Reply from Verisure Ireland

Hello Sajesh Paul,

Thank you so much for leaving us a 5-star review!

I am so happy to hear about the service offered by my colleague Jack, I will ensure this feedback is passed on, as I'm sure it'll make their day!

Best regards,
Seb

Rated 5 out of 5 stars

Kevin came out today to replace our…

Kevin came out today to replace our doorbell which was damaged during the storm. He was friendly, efficient and patient. He downloaded the apps for my daughter and showed her how to use them.

16 February 2026
Unprompted review
Verisure Ireland logo

Reply from Verisure Ireland

Hello Karen Martin,

Thank you so much for leaving us a 5-star review!

I am so happy to hear about the service offered by my colleague Kevin, I will ensure this feedback is passed on, as I'm sure it'll make their day!

Best regards,
Seb

Rated 5 out of 5 stars

Jack Murphy did a great job,came before…

Jack Murphy did a great job,came before time and fixed the central alarm system in no time. All sorted

16 February 2026
Unprompted review
Verisure Ireland logo

Reply from Verisure Ireland

Hello Sandeep Mathew,

Thank you so much for leaving us a 5-star review!

I am so happy to hear about the service offered by my colleague Jack, I will ensure this feedback is passed on, as I'm sure it'll make their day!

Best regards,
Seb

Rated 5 out of 5 stars

Kevin and Gary

We recently had our alarm system installed and I can honestly say the experience was excellent from beginning to end.
Garry, the sales representative, was a pleasure to deal with. He was professional, approachable, and took the time to really understand what our home needed. He explained everything clearly, answered all our questions, and put together a system that offers very good value for money. We felt confident in the decision thanks to his honest and straightforward approach.
Kevin carried out the installation, along with his colleague, if I’m not mistaken Dylan, and their work was exceptional. Kevin is extremely professional, highly knowledgeable, and clearly very experienced. He paid attention to every detail and made sure the system was positioned and configured properly for the specific layout and security needs of our home. The installation was neat, precise, and thoughtfully done. Everything was explained clearly before they left, and we felt completely comfortable using the system straight away.Communication was smooth and Kevin is always easy to reach by phone.
The system itself looks pristine and works perfectly. We feel much more secure and would happily recommend their service.

28 January 2026
Unprompted review
Verisure Ireland logo

Reply from Verisure Ireland

Hello magdalena Lochowska,

Thank you so much for leaving us a 5-star review!

I am so happy to hear about the service offered by my colleagues Kevin and Gary. I will ensure this feedback is passed on, as I'm sure it'll make their day!

Best regards,
Seb

Rated 1 out of 5 stars

Alarm not working rang to report it…

Alarm not working rang to report it booked a technician to call out the cancelled and rescheduled the appointment 4 times paying for monitored alarm and I do not even have an alarm customer service is appalling when leaving in rural areas they should not take on a contract if they cannot service it

14 February 2026
Unprompted review
Verisure Ireland logo

Reply from Verisure Ireland

Hello Pauline Just,

Thank you for getting in touch!

I am so sorry to hear about the issues you've been experiencing when it comes to arranging a visit, it is most certainly not our intention to leave you feeling this way.

I'd like to further investigate this matter, to find out exactly why this has been such a difficult situation in terms of getting someone to attend your property, as I'm sure there is something we can do to amicably resolve this matter. In order to help locate your account, we need some additional information. Please respond back to my email via Trustpilot with some additional account information and we will be in touch.

Best regards,
Seb

Rated 5 out of 5 stars

Sharon called out to sort our alarm she…

Sharon called out to sort our alarm she did a brilliant job she even showed me how to use app and alot more thanks Sharon for everything

13 February 2026
Unprompted review
Verisure Ireland logo

Reply from Verisure Ireland

Hello Gemma Kavanagh,

Thank you so much for leaving us a 5-star review!

I am so happy to hear about the service offered by my colleague Sharon, I will ensure this feedback is passed on, as I'm sure it'll make their day!

Best regards,
Seb

Rated 5 out of 5 stars

Sharon called out and sorted out my…

Sharon called out and sorted out my cameras shes a fantastic woman

13 February 2026
Unprompted review
Verisure Ireland logo

Reply from Verisure Ireland

Hi Barbara,

Thank you so much for leaving us a 5-star review!

I am so happy to hear about the service offered by my colleague Sharon, I will ensure this feedback is passed on, as I'm sure it'll make their day!

Best regards,
Seb

Rated 5 out of 5 stars

I would recommend Verisure

I would recommend Verisure for its superior security and support. Many thanks to Jack Murphy for helping replace the battery promptly.

12 February 2026
Unprompted review
Verisure Ireland logo

Reply from Verisure Ireland

Hello,

Thank you so much for leaving us a 5-star review!

I am so happy to hear about the service offered by my colleague Jack, I will ensure this feedback is passed on, as I'm sure it'll make their day!

Best regards,
Seb

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