Verisure Ireland Reviews 

1,806
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 191 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff and skilled engineers for their exceptional thoroughness, patience, and genuinely helpful attitude during home security installations. Consumers deeply appreciate how clearly all features are explained and note that the modern devices work reliably to protect their houses. However, some reviewers were not happy with customer support, mentioning frustratingly delayed service appointments and recurring rescheduling issues that prolonged problems. A few other people also felt that technical assistance was very difficult to reach when dealing with unexpected equipment failures and frustrating mobile app problems.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting that engineers and representatives are consistently... See more

Customer service

Users describe ambiguous interactions with customer service, as many reviewers highlight polite and helpful... See more

Product

Consumers find product to be a mix of satisfaction and concern as many reviewers praise the pristine system,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting thorough presentations... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had Oran who had come to our house for cold calling sales pitch and got us hooked. There has been no regrets since then. His product knowledge and friendliness won our hearts. We took the security... See more

Company replied

Rated 5 out of 5 stars

We have had a very good experience so far thanks to Johnny. From the time he arrived at our door for the first time he became like one of the family he could not have informed us enough about the vari... See more

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Excellent service from Dylan at Verisure. He was professional, knowledgeable, and genuinely focused on making sure everything was set up perfectly. He explained everything clearly and was alw... See more

Company replied

Rated 5 out of 5 stars

I needed alarm package for home security. Verisure security consultant Magic Mike provided great professional advice about what I need. He installed the gadgets himself. He was very thorough, very pat... See more

Company replied


Company details

  1. Security System Installer
  2. also in
  3. Burglar Alarm Store
  4. Security Equipment Store
  5. Security Service
  6. Security System Supplier

About Verisure Ireland

Written by the company

Verisure Smart Alarms is the leading European monitored alarm supplier for homes and businesses, with over 5 million customers and 25,000 employees across Europe and South America. We have spent over 35 years supplying peace of mind, and we pride ourselves in both providing quality customer service and building trust throughout the community. We not only protect our customers, but also work with charities to prevent crime and help victims who need it most. It’s a role we are proud to play and continue to fulfill for generations to come. For urgent customer support inquiries, please call 1800 856 060.

Protect Your Home or Business Today

Same-Day Installation Available

Same-Day Installation Available
Call or start your quote now to get real peace of mind with a Verisure alarm system. We have same-day appointments available, and can install your alarm within 24 hours.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,806)

153 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jack Murphy did a good job in attending…

Jack Murphy did a good job in attending to our request highly recommended!

2 March 2026
Unprompted review
Verisure Ireland logo

Reply from Verisure Ireland

Hello Ascisclo Militante,

Thank you so much for leaving us a 5-star review!

I am so happy to hear about the service offered by my colleague Jack, I will ensure this feedback is passed on, as I'm sure it'll make their day!

Best regards,
Seb

Rated 5 out of 5 stars

Jack Murphy replaced my cameras

2 March 2026
Unprompted review
Verisure Ireland logo

Reply from Verisure Ireland

Hello Chris James,

Thank you so much for leaving us a 5-star review!

I am so happy to hear about the service offered by my colleague Jack, I will ensure this feedback is passed on, as I'm sure it'll make their day!

Best regards,
Seb

Rated 5 out of 5 stars

My keypad was having issues responding…

My keypad was having issues responding due to low batteries, the technician Jack Murphy came out and replaced them for me.

2 March 2026
Unprompted review
Verisure Ireland logo

Reply from Verisure Ireland

Hi Mbongeni,

Thank you so much for leaving us a 5-star review!

I am so happy to hear about the service offered by my colleague Jack, I will ensure this feedback is passed on, as I'm sure it'll make their day!

Best regards,
Seb

Rated 1 out of 5 stars

Im really hoping by leaving this review…

Im really hoping by leaving this review I'll finally get to speak to someone who knows what's going on with this company and will then be happy to change the review!
Im not sure what is happening with this company, i would have given them 5 stars last year but thing's have gotten very worrying, ive been waiting two weeks for a call back and no dates for a technician either but the really worrying part is they have stopped commuting with you when there is an issue with your alarm, meaning you could be robbed blind, no alarm going off, no record of entry on their systems and no contact to you, they used to send emails if there was a power cut but they don't communicate with you at all now, the last time I called it took 40 minutes and I heard nothing back and now as Im writing this im on hold for the last 20 minutes waiting to hopefully talk to someone in charge, my husband went into the property this morning, there had been a power cut, no alarm went off yet im being told right now on the phone that the alarm is armed which is impossible, their systems are clearly flawed which means you could loose everything and they nor I would know anything about it till it's too late, this is extremely worrying and I think people need to know about this and check your systems!
Verisure what is happening!!!

2 March 2026
Unprompted review
Verisure Ireland logo

Reply from Verisure Ireland

Hello Lee Lamb,

Thank you for getting in touch!

I am truly sorry to hear about the issues you've faced regarding a return visit to your premises, we never intend to leave you feeling this way.

I would be keen to find out more about why this matter has been delayed so much, as I'm sure I can collaborate with the Field Planning team, to ensure a quick and seamless resolution. In order to help locate your account, we need some additional information. Please respond back to my email via Trustpilot with some additional account information and we will be in touch.

Best regards,
Seb

Rated 5 out of 5 stars

Thanks Jack Murphy

Thanks Jack Murphy

All alarms fixed and checked

really appreciate your help thanks

28 February 2026
Unprompted review
Verisure Ireland logo

Reply from Verisure Ireland

Hello Amit Ahuja,

Thank you so much for leaving us a 5-star review!

I am so happy to hear about the service offered by my colleague Jack, I will ensure this feedback is passed on, as I'm sure it'll make their day!

Best regards,
Seb

Rated 5 out of 5 stars

The Engineer Hitesh was very helpful

The Engineer Hitesh was very helpful. He explained the system easily, helped me with the best plan for me and answered my questions. The installation was seamless and the after sales service is also great.

24 January 2026
Unprompted review
Verisure Ireland logo

Reply from Verisure Ireland

Hello Aries Carlo Arellano,

Thank you so much for leaving us a 5-star review!

I am so happy to hear about the service offered by my colleague Hitesh, I will ensure this feedback is passed on, as I'm sure it'll make their day!

Best regards,
Seb

Rated 5 out of 5 stars

Jack Murphy added a remote service

Jack Murphy added a remote service

28 February 2026
Unprompted review
Verisure Ireland logo

Reply from Verisure Ireland

Hello Avdesh Goyal,

Thank you so much for leaving us a 5-star review!

I am so happy to hear about the service offered by my colleague Jack, I will ensure this feedback is passed on, as I'm sure it'll make their day!

Best regards,
Seb

Rated 5 out of 5 stars

Sharon called out and as always did a…

Sharon called out and as always did a fantastic job she sorted out everything Love u Sharon

27 February 2026
Unprompted review
Verisure Ireland logo

Reply from Verisure Ireland

Hello Dl Tech store,

Thank you so much for leaving us a 5-star review!

I am so happy to hear about the service offered by my colleague Sharon, I will ensure this feedback is passed on, as I'm sure it'll make their day!

Best regards,
Seb

Rated 5 out of 5 stars

Jack Murphy did an excellent job…

Jack Murphy did an excellent job installing my smoke detector and re connecting my video doorbell

27 February 2026
Unprompted review
Verisure Ireland logo

Reply from Verisure Ireland

Hello John oneill,

Thank you so much for leaving us a 5-star review!

I am so happy to hear about the service offered by my colleague Jack, I will ensure this feedback is passed on, as I'm sure it'll make their day!

Best regards,
Seb

Rated 5 out of 5 stars

Sharon is the best sorted everything…

Sharon is the best sorted everything for us thanks so much

27 February 2026
Unprompted review
Verisure Ireland logo

Reply from Verisure Ireland

Hello Babyalex Alex Jacob,

Thank you so much for leaving us a 5-star review!

I am so happy to hear about the service offered by my colleague Sharon, I will ensure this feedback is passed on, as I'm sure it'll make their day!

Best regards,
Seb

Rated 5 out of 5 stars

We had a lovely lady call out today…

We had a lovely lady call out today sharon is super brilliant as always thanks for everything

26 February 2026
Unprompted review
Verisure Ireland logo

Reply from Verisure Ireland

Hello Diane,

Thank you so much for leaving us a 5-star review!

I am so happy to hear about the service offered by my colleague Sharon, I will ensure this feedback is passed on, as I'm sure it'll make their day!

Best regards,
Eddie

Rated 5 out of 5 stars

Jack Murphy was very helpful today,a…

Jack Murphy was very helpful today,a great service being ran by yourselfs

25 February 2026
Unprompted review
Verisure Ireland logo

Reply from Verisure Ireland

Hello Patrick Warren,

Thank you so much for taking the time to leave us a 5-star review!

I'm so happy to hear of the excellent service provided by our team, we really do appreciate your feedback in relation to this!

Best regards,
Eddie

Rated 5 out of 5 stars

Jack Murphy replaced my lost star key…

Jack Murphy replaced my lost star key for free of cost. Very professional. Did a full service check again. Appreciate the help Jack.

25 February 2026
Unprompted review
Verisure Ireland logo

Reply from Verisure Ireland

Hello Anuroop Darisi,

Thank you so much for leaving us a 5-star review!

I am so happy to hear that my colleague Jack Murphy provided an excellent and professional service. We appreciate your positive feedback and we'll certainly share your kind words with them!

Best regards,
Eddie

Rated 5 out of 5 stars

My video doorbell had an issue with the…

My video doorbell had an issue with the lens, Jack Murphy came out amd replaced it for me.

25 February 2026
Unprompted review
Verisure Ireland logo

Reply from Verisure Ireland

Hello Jim Leddy,

Thank you so much for leaving us a 5-star review!

I am so happy to hear about the service offered by my colleague Jack Murphy, I will ensure this feedback is passed on, as I'm sure it'll make their day!

Best regards,
Eddie

Rated 5 out of 5 stars

I had an issue with my doorbell camera…

I had an issue with my doorbell camera and alarm system and then came jack murphy to save the day thank you jack you deserve a promotion god bless

24 February 2026
Unprompted review
Verisure Ireland logo

Reply from Verisure Ireland

Hello Aaron Dillon,

Thank you so much for leaving us a 5-star review!

I am so happy to hear that my colleague Jack Murphy provided an excellent service. We appreciate your positive feedback and we'll certainly share your kind words with them!

Best regards,
Eddie

Rated 5 out of 5 stars

Excellent service by Marco

Marco was very good in explaining everything. And very prompt in his response for any queries that i had.

17 February 2026
Unprompted review
Verisure Ireland logo

Reply from Verisure Ireland

Hello Kritika Habib,

Thank you so much for leaving us a 5-star review!

I am so happy to hear about the service offered by my colleague Marco, I will ensure this feedback is passed on, as I'm sure it'll make their day!

Best regards,
Eddie

Rated 5 out of 5 stars

Super happy

Super happy ! Needed some help a few weeks after install and Marco came through to help me asap!
Really appreciate it

19 February 2026
Unprompted review
Verisure Ireland logo

Reply from Verisure Ireland

Hello Krista Ritina,

Thank you so much for leaving us a 5-star review!

I am so happy to hear about the service offered by my colleague Marco, I will ensure this feedback is passed on, as I'm sure it'll make their day!

Best regards,
Seb

Rated 5 out of 5 stars

Very satisfied with service

Very satisfied with service - Jack Murphy

20 February 2026
Unprompted review
Verisure Ireland logo

Reply from Verisure Ireland

Hello Rachel McEntaggart,

Thank you so much for leaving us a 5-star review!

I am so happy to hear about the service offered by my colleague Jack, I will ensure this feedback is passed on, as I'm sure it'll make their day!

Best regards,
Seb

Rated 5 out of 5 stars

Sharon called out this morning and did…

Sharon called out this morning and did a brilliant job on our system thanks sharon

20 February 2026
Unprompted review
Verisure Ireland logo

Reply from Verisure Ireland

Hello Pradeepkumar Halakeri,

Thank you so much for leaving us a 5-star review!

I am so happy to hear about the service offered by my colleague Sharon, I will ensure this feedback is passed on, as I'm sure it'll make their day!

Best regards,
Seb

Rated 5 out of 5 stars

Jack Murphy connected the alarm to the…

Jack Murphy connected the alarm to the new WiFi

20 February 2026
Unprompted review
Verisure Ireland logo

Reply from Verisure Ireland

Hi Mona,

Thank you so much for leaving us a 5-star review!

I am so happy to hear about the service offered by my colleague Jack, I will ensure this feedback is passed on, as I'm sure it'll make their day!

Best regards,
Seb

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look