Verdant Reviews 125

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Used 86 / 100 credits of the free trial and literally didn't do a single thing. Sent me nothing back. Replies didn't make sense. This is literally the worst ai software I've ever used. Would... See more

Rated 5 out of 5 stars

I can't fault Verdant's service - our order was dealt with promptly & arrived securely packaged. This bird bath is perfect, decorated with an appropriate sentiment round the edge which doesn't det... See more

Company replied

Rated 5 out of 5 stars

It was a great experience despite couple hiccups. Chris was very helpful and promptly supplied me with missing parts. Delivery was extremely fast and now I am a happy owner of new Maze 180 lt tumbler... See more

Company replied

Rated 5 out of 5 stars

I couldn’t recommend this company enough! I ordered the Dewdrop Bee and Bug Hotel for my garden, and it looks absolutely stunning. The product is very well made and of excellent quality. Delivery wa... See more

Company replied

Company details

  1. Garden Center

Written by the company

Verdant is a UK gardening website selling innovative garden products for people to connect with nature and lead happier, healthier lives. Established in 2015, we are a small, family-run company that prides itself on excellent customer service, only offering garden products that we feel provide the best quality, reliability and value for money.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

125 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent communication and very fast…

Excellent communication and very fast delivery.Packaging robust.

3 October 2023
Verdant logo

Reply from Verdant

Thank you Gill for the fantastic review! We're glad you were happy with our service. If we can help with anything else, please don't hesitate to be in touch.

Best wishes,
Verdant Customer Service

Rated 5 out of 5 stars

Thank you Verdant!

Easy to order, and it arrived within the stated delivery times. It would have been helpful though if the driver had rung the bell to tell us it was there instead of just leaving it on the doorstep

5 October 2023
Verdant logo

Reply from Verdant

Thank you for the great review! We're sorry to hear that the driver left your parcel on the doorstep instead of ringing the bell. We will feed this back to DPD.

Best wishes,
Verdant Customer Service

Rated 4 out of 5 stars

Green Johanna hot composter

Very good product, looks smart sitting in the corner of the garden. Bought two, so we could alternate between them, to allow one to compost while filling the other one. Only just started, so can’t comment on how well they work yet. My only criticism is that the flashing from the injection moulding of the plastic pieces could have been trimmed off properly before despatch. It should be mentioned in assembly instructions to trim flashing off to allow the parts to fit together without snagging before assembly. Reminds me of another well named Swedish store which needs some assembly know how to complete. It took a while with a Stanley knife to trim the parts to allow them to fit together snuggly. Once done the parts fit together relatively easily.

21 September 2023
Verdant logo

Reply from Verdant

Hi Gavin,

Thank you for the positive review. We're glad you like the product. We will certainly feed back to the manufacturer about the flashing. Happy composting!

Best wishes,
Verdant Customer Service

Rated 5 out of 5 stars

Squirrel proof bird feeder

Good value for money

14 July 2023
Verdant logo

Reply from Verdant

Thank you, Gerry! We appreciate you taking the time to write a review and are pleased you are happy with your squirrel proof bird feeder. If we can help with anything else, please do just let us know.

Best wishes,
Verdant Customer Service

Rated 4 out of 5 stars

It arrived and seems to work

It arrived an

17 June 2023
Verdant logo

Reply from Verdant

Thank you, Tony! We appreciate the feedback and are glad you were happy with our service. If we can help with anything else, please don't hesitate to get in touch.

Best wishes,
Verdant Customer Service

Rated 5 out of 5 stars

Long reach watering can

Very pleased with my new watering can! Arrived in good time and condition. Worth noting this is for outdoor use only as a little tricky to control the pour! But super easy to carry even when full and makes watering way quicker.

6 May 2023
Verdant logo

Reply from Verdant

Thanks for the great review, Anna! We're glad you're enjoying the watering can. If we can help with anything else, please don't hesitate to get in touch.

Best wishes,
Verdant Customer Service

Rated 5 out of 5 stars

Positively helpful.

11 April 2023
Verdant logo

Reply from Verdant

Thank you, Peter! We appreciate the feedback and are delighted you were happy with our service.

Best wishes,
Verdant Customer Service

Rated 5 out of 5 stars

absolutely outstanding customer…

absolutely outstanding customer service.
encountered some issue with order I have placed - I missed an item, so I have sent question if can be added to my order and dispatched together to save delivery cost. I get instant reply, offering discount to cover shipping cost for new placed order for missed product which still would be added to the original, however decided that more convenient will be cancel order and re-order in next couple of weeks - and again quick response and arranged refund. Defiantly will be coming back to place more orders. As they say - you can only judge the service when you need their help - I needed and Chris from Verdant was absolutely brilliant !

8 February 2023
Verdant logo

Reply from Verdant

Thank you for the fantastic review! We really appreciate you taking the time to write it. We are delighted you were pleased with our service. If we can be of any more help in future, please just do let us know.

Best wishes,
Verdant Customer Service

Rated 5 out of 5 stars

Faultless service & a lovely product

I can't fault Verdant's service - our order was dealt with promptly & arrived securely packaged.
This bird bath is perfect, decorated with an appropriate sentiment round the edge which doesn't detract from the stars of the show - the birds. I like the fact that it's fairly near to the ground so we have an aerial view of our feathered friends bathing.

22 January 2023
Verdant logo

Reply from Verdant

Thank you for the great review, Linda! We appreciate the feedback and are glad we could be of service. We hope you enjoy watching the birds bathing in your garden.

Best wishes,
Verdant Customer Service

Rated 5 out of 5 stars

Hello there Loving my third Hot Bin compost bin!

Hell there
This is my third Hot Bin.....and I am very happy to increase my capacity to make my own soil......which we are using to increase our garden size.
My only worry is this Hot Bin is quickly becoming too expensive.....so this will likely be my last one - sadly.

2 December 2022
Verdant logo

Reply from Verdant

Thank you, Cheryl! We appreciate the feedback and are delighted you are enjoying using your Hotbins. We are sorry about the price increases this year; we will do all we can to avoid further increases in the New Year, and of course continue to run promotional discounts when we can.

Best wishes,
Verdant Customer Service

Rated 5 out of 5 stars

Hotbin Bargain

Having ordered a hotbin composter on 22nd November, I received an email the following day saying that I qualified for a 10% Black Friday discount, which was much appreciated. The hotbin was safely delivered yesterday.

22 November 2022
Verdant logo

Reply from Verdant

Thank you for the fantastic review, Graham! We are glad we could be of service and hope to be of help again soon.

Best wishes,
Verdant Customer Service

Rated 5 out of 5 stars

Arrived quick great product

Arrived quick , great product just as described . Well packaged absolutely no problem here . Would recommend

3 November 2022
Verdant logo

Reply from Verdant

Thank you, Donald! Your feedback is appreciated. We are delighted that you were satisfied with our services, and hope to be of help again soon.

Best wishes,
Verdant Customer Service

Rated 5 out of 5 stars

Superb quality and great price

Superb quality and great price. Delivered next working day.

27 October 2022
Verdant logo

Reply from Verdant

Thanks for the great review, David! If we can help with anything else, please do get in touch.

Best wishes,
Verdant Customer Service

Rated 5 out of 5 stars

Fast delivery

Fast delivery, great packaging and product.

5 August 2022
Verdant logo

Reply from Verdant

Thank you, Barbara! We are delighted that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon.

Best wishes,
Verdant Customer Service

Rated 5 out of 5 stars

Very helpful when I needed to change my…

Very helpful when I needed to change my order.
The composter is great so far

31 July 2022
Verdant logo

Reply from Verdant

Thank you for the great review, Rebecca. If there is anything else we can help you with, please let us know!

Best wishes
Verdant Customer Service

Rated 5 out of 5 stars

Excellent product

The hot bin composter is as described with all the accessories. The order was delivered promptly.

11 July 2022
Verdant logo

Reply from Verdant

Thanks for the great review, Melvyn! We're delighted that you were satisfied with our services. We appreciate the feedback and hope to be of help again soon.

Best wishes,
Verdant Customer Service

Rated 5 out of 5 stars

Definitely would buy from them again

Contacted Verdant, first for stock of an item, they came back quickly with expected delivery times, and, once my item was order, it arrived within a couple of days.
Honest and quick, that's all you can ask for, thank you!

16 May 2022
Unprompted review
Verdant logo

Reply from Verdant

Thank you for the fantastic review Nazir. We loved being of service to you and hope we can assist you again soon.

Best wishes,
Verdant Customer Service

Rated 5 out of 5 stars

Brilliant - no delivery surcharge to Scottish Highlands

Very responsive reply to question on delivery. Delivery was prompt and the fact there was no shipping cost on the hotbin made my day. So often companies surreptitiously add surcharges after you’ve placed an order to addresses in the Scottish Highlands it is an outrage.

8 April 2022
Verdant logo

Reply from Verdant

We appreciate the fantastic review Marion and are glad we could be of service! If you have any further needs or questions, please feel free to contact us.

Best wishes,
Verdant Customer Service

Rated 5 out of 5 stars

Excellent customer service

For me, a key test of a good company is how they deal with you when things don't go to plan. The item I bought arrived broken (not their fault). They arranged a new delivery, and collection of the old one within a v short time of my reporting it to them, and gave me a discount for my trouble. Can't ask for more than that. 5* service.

3 April 2022
Verdant logo

Reply from Verdant

Thank you Adam for the fantastic review! If we can help with anything else please do contact us.

Best wishes,
Verdant Customer Service

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look