Verana Reviews 

Needed to order replacement filters for our hot tap and a spare part, Ahmed at Verana was exceptionally helpful and quick to respond. First class service - Thank you.

We recently had an issue with our hot water tap boiler and so I contacted customer services and spoke with Ahmed and Zara. They promptly helped me fix the boiler and the tap is now as good as new. We use it the whole time, I can't imagine going back to a kettle. Great customer service.

The Hot taps we purchased over a year ago,
Work really well and the after sales are very efficient in dealing with any issues!

I recently purchased the Hanstrom 3-in-1 hot water tap, and I couldn’t be happier with the upgrade to my kitchen. It’s incredibly convenient to have hot, cold, and near-boiling water (up to 98°C) all from one tap. I use it daily for tea, coffee, and cooking, and it’s much quicker than waiting for a kettle to boil

The combination of functionality, safety, and style makes it a fantastic investment. If you’re looking to modernize your kitchen while saving time and counter space, I’d highly recommend it. It’s practical, reliable, and worth every penny!

Order number 12975
Purchased a hanstrom boiling water tap from this company in may
Boiling water did not work
Changed tank did not work
Changed tap this week still does not work
Very difficult to speak to customer services
Asked for an engineer to assess still waiting
Customer has had no boiling water for 6 months nearly what a joke

Amazing customer service.
Called to speak about my tap. Gave me information over the phone. Followed up with an email and resolved the issue straight away. Thank you!

Got a phone call from Zara and she was very helpful in arranging to send me a replacement heater

Easy to use online, great tap and works well for the instant hot water.

Excellent company to do business with and speedy service would recommend to anyone buying a hot water tap

Doreen Caine

I have had my Verana 3 in 1 tap just under two years. I recognise that it is significantly cheaper than the well known Quooker brand but I guess you get what you pay for. My boiler has packed up after just two years. They originally asked for £140 for a new one but eventually got down to £99. I decided to not replace it. Even before the boiler went the tap had issues with spitting and dripping. The tap was replaced under warranty. I guess the choice is there. Buy cheaper and replace, which one could do three times or spend the extra and go for the Quooker. However, I have no idea how good that is either.

Great customer service! Thank you for all your help

Ahmed was brilliant, I needed my tap delivered earlier than planned and he organised this for me super quick with no extra charge as they were going to cancel my quartz appointment.

Great customer service. Quick delivery and very helpful. We needed a shorter lever and it was dealt with quickly and efficiently.

Amazing customer service from start to finish.

Excellent tap bought directly from Hanstrom.
The product is high quality and was easy to fit! Would definitely recommend

We ordered a 4-in-1 tap from Verana and it arrived a few days later. Looks lovely - we’ve just requested a replacement part which is all in hand to complete the installation then it’ll be perfect 👌🏻

Zara & Ahmed were very helpful when I first had an issue with my boiler. Ahmed sent me instructions on how to restart it up - it was clear and easy to follow. They since followed up to see how things were going which I appreciated.
The tap itself is very beautiful in my kitchen and works well. It provides hot water efficiently and quickly.

We have been very pleased with our 3n1 tap but unfortunately the boiler stopped working. Unfortunately it was over a year since I had bought the product but less than a year since the product was fitted. Ahmed helped me to supply proof of this and was able to replace the boiler for me. Thank you Ahmed for your help.

We bought our Hanstrom 4in1 boiling tap in May 2023 this tap has been excellent and we absolutely love it!
The price was good and delivery was quick and hassle free. Had small problem which was quickly resolved by Adam.

I bought a 3-in-1 tap last year and recently had an issue with it. Zara has helped me throughout and Ahmed has now solved my problem. Great customer service.