Vera Mode Reviews 

190
•
TrustScore 2 out of 5

1.8

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Review summary

Created with AI, based on recent reviews

Looking at 148 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about extremely delayed deliveries, with many parcels taking several weeks or even months to finally arrive at their destination. People also struggled extensively with getting their money back, noting that customer support consistently ignored emails and failed to process returns properly. Though some customers faced major issues, a few reviewers were happy with the nice quality, lovely materials, and comfortable fit of their clothing items. A few other people also felt that shipping eventually arrived on time and that company communication was smooth when dealing with delivery questions.

What people talk about most

Order

Customers consistently note negative experiences with order fulfillment, highlighting long delays of up to a... See more

Product

Reviewers highlight ambiguous aspects of product quality and sizing, as some consumers expressed absolute... See more

Delivery service

Users describe negative interactions with delivery service, highlighting extreme delays ranging from several... See more

Refund

People report negative experiences with refund, expressing deep frustration over prolonged delays and broken... See more

Quality

Clients share ambiguous opinions on quality, with reviewers expressing deep disappointment over poor... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Delivery was in good time. Unfortunately, the items ( good quality) didn't fit. I requested return and received the confirmation email that it has been reviewed ( 17/1/2026). Since then I didn't hear... See more

Rated 2 out of 5 stars

Took a long time to arrive, sporadic communication when I contacted, finally arrived. I’d ordered a waist size up from usual, however, still did not fit around waist, also approximately 3 - 4 inches s... See more

Rated 1 out of 5 stars

Appalling customer service. Ordered more than a month the ago and the item has still not arrived. Customer service replies are very slow and completely generic. Totally unhelpful and giving no idea of... See more

Rated 1 out of 5 stars

I am still waiting for my order. Should have ready the reviews first before ordering. I will be disputing the charge with the CC company because answering their emails takes a whole week, the tracking... See more


Company details

  1. Clothing Store
  2. also in
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

Vera Mode is a UK-based online fashion store specialising in premium, timeless style. We curate a refined selection of sweaters, dresses, jackets, and versatile unisex apparel designed to blend sophistication with everyday comfort. It is operated by TRENDIX LTD. The brand is driven by a commitment to quality, sustainability, and exceptional customer service, offering a seamless and trustworthy shopping experience across the United Kingdom. Vera Mode is a trading name of TRENDIX LTD, a company registered in England and Wales (Company No. 16119597).


Contact info

1.8

Poor

TrustScore 2 out of 5

190 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 13% of negative reviews

Typically replies within 1 week

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1.8

All reviews

(190)

135 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don’t buy from here

Ítem took so long to arrive that I tried to return within a week and was not able to. No response to my email either to enable my return/refund

17 August 2026
Rated 1 out of 5 stars

The quality and fit is not as good as I…

The quality and fit is not as good as I expected. There is a ridge on both sandals directly under my toes causing it to be very uncomfortable. Sadly, I won’t be wearing them. After waiting 3 weeks for delivery, to the wrong address, I was not impressed and won’t purchase from this company again.

19 August 2026
Rated 1 out of 5 stars

Absolutely terrible

Absolutely terrible. Still no delivery after 4 months. Don’t want it now as assume the fabric is not genuine. Would appreciate some contact from the company. Avoid

21 July 2026
Rated 1 out of 5 stars

Avoid

Avoid! I ordered from this company by mistake as thought it was a well known retailer. The jumper took weeks to arrive, then when it did finally arrive it was tiny and inferior and didn’t fit. It took a week for them to respond to my return request which I then posted back to them straight away, this was back in early March. I still have not received a refund and it’s the end of June. I have emailed them continually and had no response at all so I have had to raise with my Credit Card issuer who have refunded me and have taken on the case of trying to get the charge back.

1 March 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy anything!!

Do not buy anything!!
Took weeks to arrive, awful quality! Responded with a returns label, Ive sent them back and they haven't refunded and are now not replying to any emails!
Save yourself the hassle!!!

7 June 2026
Unprompted review
Rated 1 out of 5 stars

Order never arrived

Order never arrived
No one replied to my emails at customer services. The tracking number provided was also invalid. I requested refund and they never got back despite multiple emails and phone calls

23 May 2026
Rated 1 out of 5 stars

AWFWUL is polite for these crocks

AWFWUL is polite for these crocks
Know matter how many times I have asked for a refund it’s never been sent.
They can’t even reply just keep the money.
Avoid at all costs or loose out
Look at the reviews

30 December 2025
Unprompted review
Rated 1 out of 5 stars

Would give 0 if there was a zero.What a…

Would give 0 if there was a zero.What a pile of crap the shirt was nothing like the photo,"easy returns"rubbish, was told it would be very expensive to send it back at your cost.Was promised a 50% refund but suprise suprise still waiting after 9 weeks.Don't waste your money.

1 June 2026
Unprompted review
Rated 1 out of 5 stars

This company are fraudulent

This company are fraudulent . They do not exist . I have ordered from them and nothing was ever received . They have no comms team and I have been ignired. That is because they do not exist . They are trading off Vera Moda illegally

6 April 2026
Unprompted review
Rated 1 out of 5 stars

Nothing has arrived

Nothing has arrived. I placed my order on the 14th of April. Come the 20th of April I contacted them as I had heard nothing. I was then provided with a Royal Mail tracking number, which was not recognised by the Royal Mail. I received a response from customer service on April 24th to say they had launched an investigation and that they would get back to me within 24 hours. I emailed them hoping for an update on the 29th and then again on May 2nd. I have had no further updates following the email on the 24th of April. I’ll give them until the end of the week and then seek a refund.

21 April 2026

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