Original products, came with shimano official boxes. They don't cut corners on J kits, high quality shimano derailleur cables, hydraulic hoses. Very well packed too, craft paper in bunch, boxes intac... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I didn't know Velofactory, but now they are the place to go for any bike related matter. Availability of a produts is excelent. Very fair price. Delivery was super fast also.
Very attractive pricing, amazing numbers of high quality products and very fast delivery. There is no need to purchase cross-borders any more!
for years, I am personally renovating my family bikes. Velofcatory been my best partner to find best quality for the best price in the Swiss market. never turned down a question to decide whether t... See more
Company details
Written by the company
Fahrradgeschäft Online-Shop mit Veloteilen und Bike-Zubehör für Triathlon-, Gravel-, Rennrad, Mountainbike, E-Bike. Schneller Versand 🚀 Lieferung aus der Schweiz🇨🇭
Contact info
Hämmerli 2e, 8855, Wangen, Switzerland
- contact@velofactory.ch
- velofactory.ch
4.9
Excellent
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
all good, and super fast
ordered bike parts i couldnt find any were else. super fast. all good
2 July 2026
great service
29 June 2026
Absolutely outstanding customer…
Absolutely outstanding customer service. We purchased a Thule trailer and it had many issues within the 2 year warranty period. On every occasion, Velofactory's customer service was amazing. I can't rate this high enough!
27 June 2026
Fast order processing and delivery.
Fast order processing and delivery.
Enormous amount of components
18 June 2026
Super quick!
15 June 2026
Very fast delivery, good bike products
Very fast delivery, good bike products. They have a great variety and you find what you need.
11 June 2026
Super Service
11 June 2026
Fast and furious but some information was not available to my order
So.... you ask, I provide:
+ Easy ordering process and quick delivery. Overall good experience.
----------------------------
- I was surprised that a helmet ordered in June 2026 has a manufacturing date of December 2024 (1.5 years old). In a way I would have liked to know / would have appreciated knowing this upfront as I find this "quite old"
- I think that a brief note (A5 size) to say "Hey here is your order, thank you for your customs" would be nice to find (it was a bit bare with just the product).
- Velofactory is one of the few (only?) online shop to not have a threshold for "free delivery". Would you not rather roll this up into the price?
7 June 2026
Reliable and fast delivery in…
Reliable and fast delivery in Switzerland. The product is exactly as described, Good Quality.
6 June 2026
Great experience fast delivery…
Great experience fast delivery availability of the product where other aren't. Thanks
5 June 2026
I highly recommend them
I highly recommend them! Excellent service, especially regarding the delivery of orders.
5 June 2026
We have been coming to Europe from New…
We have been coming to Europe from New Zealand for the last 3 years with our son who is racing downhill. You have been our number 1 for parts. Always dependable and reliable. Thanks very much.
5 June 2026
Quick delivery
1 June 2026
Professional fast service!
Professional, very quick delivery. Great products at great prices!
31 May 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.