To be able to arrange policy on-line was what drew me to Surewise. For some reason, many other mobility scooter insurance brokers appear to need contact by phone, which is not my preferred means. Once... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Have only had my mobility scooter insurance for 1 day, so can't comment on anything apart from the ease of filling out the application form. Very easy and straight forward, also plenty of helpful info... See more
Company replied
I have been with Surewise for several years now and I'm very pleased with the way they operate: they tend not to pester one as some firms do - however they are there right away if you need to speak wi... See more
Company replied
Had a mobility scooter breakdown last week and had to ring Surewise, I can honestly say that the lady on the phone could not have been more help. She asked if I was okay and if I was off the road and... See more
Company replied
Company details
- Insurance Agency
- Disability Insurance Company
- Home Insurance Agency
- Insurance Broker
- Mobility Insurance Company
- Storage Insurance Company
About Surewise
Written by the company
Insurance You Can Trust
Surewise is a leading specialist insurance intermediary providing mobility scooter insurance, carers insurance, storage insurance, home insurance and other insurance products to customers across the UK.
Surewise was first launched in April 2014 with one key aim: to provide insurance products that allow people to live life confidently.
In the 10 years since launching, our team has grown to over 20 dedicated staff members, based in our office set within the beautiful countryside of Hadleigh, Essex. We’re proud to say that our local team is all united by a passion to build trust, care, and fairness within the insurance sector.
Collectively, the Surewise directors have over 40 years of experience in the UK insurance sector - enabling us to have vital insights into how to provide our customers with the best prices, products, and services.
We want our insurance products to be affordable, high quality, and ultimately to help people to live life confidently every day.
Why Choose Surewise?
Written by the company
- Great Value Carers Insurance
- We offer Carer Insurance and Personal Assistant Insurance whether you are an employed carer, an employer of carers, receive direct payments or you are a self-employed carer. Prices start from £4.92 a month. We believe that it’s important for Carers and their employers to consider specialist Carers Insurance to protect themselves against risks they face in the workplace and provide policies that are underwritten by SAGIC, The Salvation Army General Insurance Corporation.
- 99% of Customers Save on Storage Insurance
- Our Storage Insurance provides protection against things like fire, theft, mould & much more, allowing you to rest assured that the contents of your storage unit are always covered. Self Storage Insurance is compulsory at most storage facilities, as a result, many storage providers offer insurance which people take as an easy option but these Storage Insurance Policies are typically much more expensive. Our customers save on average 3 times what the storage unit charges, frequently, much more!
- Great Value Mobility Scooter Cover
- Get your mobility scooter covered for just £38/year or £3.80/month For a low Premium, our Mobility Scooter policy offers comprehensive cover including; Theft, Loss, Damage, Third Party Liability, Hospital benefit and more - all from £38 for the whole year with no Excess.
- Home insurance tailored to our customers
- Our home insurance policies are designed to protect Homeowners, Landlords and Occupants from the costs of unpredictable events that come with owning and/or occupying a property. We split our policies into two sections: buildings insurance and contents insurance, this means that we can tailor our policies to our customer’s needs. We work with our underwriters, SAGIC, to produce policies that offer great cover at affordable prices as our customers are our priority.
14 day money back guarantee
Not happy with your policy? No problem with our money back guarantee
If, having examined your policy documentation, you decide the insurance does not meet your needs, you can cancel the insurance within 14 days from the date you receive the policy documentation, and we will refund the premium provided you have not made a claim.
Contact info
Unit 3, Hadleigh Park Business Park, Chapel Lane, Benfleet, Essex, SS7 2PP, Benfleet, United Kingdom
- 01268 200020
- customerservices@surewise.com
- surewise.com
4.8
Excellent
14K reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick...
Quick, efficient, friendly. Renewed my policy in under a minute. Thank you Surewise.
17 April 2026
In all the items where this happens I…
In all the items where this happens I have found this site the easiest to use.
17 April 2026
Very easy to get a quote and then get…
Very easy to get a quote and then get the insurance cover
17 April 2026
I didnt order Insurance from you
I didnt order Insurance from you, but you have taken £40.70 from mu bank, have requested refund from my bank for this. So dont attempt to take anymore money ok. Brian manson
15 April 2026
Reply from Surewise
Dear David,
Thank you for leaving us a 5 star review!
We’re delighted to hear that you’re happy with the service you received.
Should you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Sofia
Surewise
Love the fact they offer a great…
Love the fact they offer a great service and keep prices low. This is my 3rd year with cover and will continue with Surewise.
15 April 2026
Reply from Surewise
Dear Angela,
Thank you for your wonderful review!
We truly value your loyalty and are genuinely pleased to know that we continue to provide you with a positive service experience.
If there's anything else we can assist you with, please feel free to reach out anytime.
Kind regards,
Cherry
Surewise
Impressed
Quick and easy to use website. My wheelchair was covered in minutes. No filling tons of forms.
15 April 2026
Reply from Surewise
Dear Annie,
Thank you for taking the time to leave us a review!
We’re so glad you found our website easy to navigate and are satisfied with your user experience with us.
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Cherry
Surewise
I found this company to be reputable…
I found this company to be reputable and easy to deal with. Their prices are fair and considerably lower than some of the competitors I have been quoted by. I would use them again.
8 April 2026
Reply from Surewise
Dear Vivienne,
Thank you for taking the time to share your feedback!
We’re delighted to hear your positive comments about our prices.
We strive to offer great value, and it’s fantastic to know that you’re happy with what we provide.
If you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Cherry
Surewise
Reply from Surewise
Dear Margaret,
Thank you for your kind review!
We’re glad to hear that you found our renewal process easy and straightforward.
If you need any further assistance in the future, please don’t hesitate to reach out.
Kind regards,
Cherry
Surewise
They do what they say and
They do what they say and I have no problems with the company. Saying that I have never had a claim. I do not like the way they call and email a month before the policy is due and pressure you to make a decision and pay on the spot.
22 September 2025
Reply from Surewise
Thank you so much for taking the time to leave us a review!
We're sorry to hear our renewal communications have felt like pressure, as that is never our intention. We send reminder emails around 28 days before your policy renewal date, followed by a further reminder a few days before, so that you have plenty of time to review your options and make the decision that's right for you — completely at your own pace.
For customers who haven't opted in to automatic renewals, we may also give you a courtesy call, as we know emails can sometimes be missed. Again, this is purely to make sure you have all the information you need, and there is absolutely no expectation to make a decision on the spot.
We hope this reassures you, and if you ever have any questions or concerns, please don't hesitate to get in touch — we're always happy to help!
Kind regards,
Macy
Surewise
Reply from Surewise
Dear Neil,
Thank you for taking the time to leave us a review!
We’re happy to hear that you found our services easy to understand and are satisfied with your user experience with us.
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Cherry
Surewise
The service was as excellent as always
The service was as excellent as always. No major increase on the price. Which is worth a lot at today’s prices. I would recommend your company to anyone.
7 April 2026
Reply from Surewise
Dear Mr Bedson,
Thank you for your wonderful review!
Positive feedback like yours motivates us to continue delivering exceptional service. Rest assured, your comments will be shared with our team.
If you ever need assistance in the future, please don't hesitate to get in touch.
Kind regards,
Cherry
Surewise
So knowledgable
So knowledgable. Friendly and kind. Reassurance at a time when it was needed.
7 April 2026
Reply from Surewise
Thank you for leaving us a 5 star review!
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Sofia
Surewise
Reply from Surewise
Dear Customer,
Thank you for leaving us a 5 star review!
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Sofia
Surewise
It was so easy and quick to do
It was so easy and quick to do, and, dare u say it, quite cheap. Very hapy
14 April 2026
Reply from Surewise
Dear John,
Thank you for taking the time to leave a review.
We’re pleased you were satisfied with our product and appreciate your positive feedback on our prices!
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Sofia
Surewise
Reply from Surewise
Dear Leslie,
Thank you for leaving us a review!
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Sofia
Surewise
Reply from Surewise
Thank you for taking the time to leave us a review.
We’re so glad you found our website easy to navigate and appreciate your positive feedback on our prices!
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Sofia
Surewise
Reply from Surewise
Dear Christopher,
Thank you for leaving us a 5 star review!
We’re delighted to hear that you’re happy with the service you received.
Should you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Sofia
Surewise
Trying to contact Surewise by telephone…
Trying to contact Surewise by telephone is almost impossible. I have just made an unsuccessful attempt yet again to talk to someone, I was on the phone just waiting for 1 hour and 45 minutes just on hold. This is not a free number, it costs. Last year I tried to make a claim when I I did aventually make contact and getting various reports they asked for they just would pay out. So I am NOT renewing my policy with them.
14 April 2026
Unprompted review
Reply from Surewise
Dear Scott,
Thank you for taking the time to share your feedback.
We're extremely sorry to hear about your experience and have opened an investigation into your case.
A wait of 1 hour and 45 minutes is definitely not typical of our service, and we endeavour to understand how this happened.
We want to make sure you have the right contact details for us, as wait times of that length are not something we would expect on our lines.
To complete the investigation, we have attempted to contact you by telephone on several occasions since you left this review.
We kindly ask that you make contact with us on 01268 200 020.
Alternatively, as this issue was initially about a telephone call, please email us at customerservices@surewise.com with a convenient time for us to call you back.
Regarding your claim, we assessed this carefully and provided a full explanation of our decision. We haven't yet received a response from you, but we would welcome the chance to talk this through directly.
We apologise for any inconvenience caused, and we take both the phone experience and the claims concern seriously.
We are always interested in receiving customer feedback and see it as a valuable tool for developing the business and improving our services.
We hope to hear from you soon.
Kind regards,
Tessa
Surewise
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