While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Yesterday I had two velux windows replaced with solar powered ones. Grace in the VELFIT office was extremely friendly and helpful from arranging the survey to sending warranties. Two very polite fit... See more

Company replied

Rated 5 out of 5 stars

We recently enquired with the VEL Fit team about having Velux Sun Tunnels fitted to improve the natural lighting throughout our property. We received prompt and friendly experience from initial contac... See more

Company replied

Rated 5 out of 5 stars

I cannot fault the team at Velfit; they are brilliant. From the moment I made contact, the service and client care were exceptional. The advice, guidance and ordering process was a pleasure. Whe... See more

Company replied

Rated 5 out of 5 stars

Everything about our experience using Velfit for the replacement of two (very old) Velux windows was excellent. From office staff, sales and fitters we received prompt, efficient, service. Oh, and the... See more

Company replied

Company details

  1. Skylight Contractor

Written by the company

VEL Fit is proud to be a certified installer of all VELUX products. Our services include Installations, Replacement's, Repairs and Maintenance of all VELUX products.


Contact info

4.9

Excellent

TrustScore 5 out of 5

79 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Yesterday I had two velux windows…

Yesterday I had two velux windows replaced with solar powered ones. Grace in the VELFIT office was extremely friendly and helpful from arranging the survey to sending warranties. Two very polite fitters led by Joseph arrived promptly and set to work. Dust sheets down and up on the roof.
These guys cleaned up any mess and left after doing a perfect job.
I would highly recommend VELFIT after the service I have received

21 October 2025
Unprompted review
Velfit logo

Reply from Velfit

Hi Maureen,

Thank you so much for your kind review and feedback.

We are glad we could help you with your project. Your feedback has been passed on to the wider team and means a lot to us.

We will be in touch next year to remind you of annual servicing, but until then, we hope you know where we are if you need us.

Kind regards
The VEL Fit Office Team

Rated 5 out of 5 stars

Velux Sun Tunnels

We recently enquired with the VEL Fit team about having Velux Sun Tunnels fitted to improve the natural lighting throughout our property. We received prompt and friendly experience from initial contact, survey, ordering and fitting. Fitting was completed within the day and team left were very tidy and informative about how the job was progressing. Very pleased with the service and professionalism of the VEL Fit team.

8 October 2025
Unprompted review
Velfit logo

Reply from Velfit

Hi Daryl,

Thank you very much for taking the time to leave us feedback on your sun tunnel installation.

We are glad you are happy with all aspects of the service provided. I have also passed your feedback onto our staff which they really appreciate.

Please do let us know if you require our services in the future.

Kind regards

The VEL Fit Office Team

Rated 5 out of 5 stars

I cannot fault the team at Velfit; they are brilliant.

I cannot fault the team at Velfit; they are brilliant.
From the moment I made contact, the service and client care were exceptional. The advice, guidance and ordering process was a pleasure.
When they attended my house to fit the window, this care and consideration continued. True professionals from start to finish. Polite, thoughtful, and first-class job.
No hesitation to recommend to any friends or family. It's not often that you have work done and it's faultless, but I just did.
Thank you to the amazing team at Velfit.

3 September 2025
Unprompted review
Velfit logo

Reply from Velfit

Hi Simon,

Thank you so much for taking the time to leave our team a review, we was so glad we could assist you cost free!

Our team pride themselves on how closely they work with VELUX to ensure customers can get their products warranty honoured if there is a fault with their product. We do not believe in selling anyone a service which isn't cost effective.

I hope you have a lovely rest of your week and we will be in touch next year to remind you about servicing.

Kind regards
The VEL Fit Office Team

Rated 5 out of 5 stars

Excellence

Everything about our experience using Velfit for the replacement of two (very old) Velux windows was excellent. From office staff, sales and fitters we received prompt, efficient, service. Oh, and the windows and blinds look terrific and work, via the solar remote control system, really well. No hesitation at all in recommended them highly.

8 September 2025
Unprompted review
Velfit logo

Reply from Velfit

Hi Colin,

Thank you so much for taking the time to leave us a review! We are sooo happy you are pleased with the overall service.

We will be back in touch next year to advise of when your annual service is recommended.

Best Wishes
The VEL Fit Office Team

Rated 5 out of 5 stars

Friendly, efficient service.

This is the second time I have used this company to fit Velux windows. They are very helpful and efficient from ordering the correct size for replacing old windows and organising the fit of the new. The fitters were very polite and respectful of my property. Amazing how they worked with efficiency and care, from taking out the old and replacing with the new. Love the new look window.
Definitely recommend using this company.

5 September 2025
Unprompted review
Velfit logo

Reply from Velfit

Hi Kathrynne,

Thank you for your kind review.

We are so glad we continue to impress you with our services and most importantly your new windows!

We will be in contact next year to remind you when your annual service is due.

Best wishes and speak soon.

The VEL Fit Office Team

Rated 5 out of 5 stars

Thorough servicing

Very polite young man who took great care whilst servicing and cleaning our two Velux windows. One was leaking so he took time to see what could be wrong, discussed it over the phone with his superior and checked that all was in order. Now, we need a bit of rain to see if it is entirely fixed... Thank you

5 September 2025
Unprompted review
Velfit logo

Reply from Velfit

Hi Phil,

Thank you for your kind review, we are glad that our team member left a good impression with his thorough practice. We are proud of the service we offer and hope that your issue with water ingress resolves after the service visit.

Kind regards,

The VEL Fit Office Team

Rated 5 out of 5 stars

Excellent company overall

Excellent company overall. Very friendly, helpful with great customer service. Would highly recommend.

22 August 2025
Unprompted review
Velfit logo

Reply from Velfit

Good Morning Kate,

Thank you for your kind words.

We are so pleased you are happy with the service provided and will be in touch as normal to advise when your next roof window service is due.

Kind regards
The VEL Fit Office Team

Rated 5 out of 5 stars

Fantastic service by Velfit on my Velux…

Fantastic service by Velfit on my Velux windows. They were quick to respond when I contacted them so say there was a problem with the blinds on the windows. I only needed to send them a couple of pictures, they knew what to do, ordered the parts and then sent one of their team, Joseph, to do the job which he did quickly, tidily and efficiently. The payment system was easy and the customer service was faultless. Very simply, if you have Velux windows and have any problems with them, Velfit will solve the problems.

13 August 2025
Unprompted review
Velfit logo

Reply from Velfit

Good Morning Jim,

Thank you very much for taking the time to leave us feedback.

We are glad you are happy with all aspects of the service provided. I have also passed your feedback onto our staff which they really appreciate.

Please do let us know if you require our services in the future and we will add you to our service list to remind you when your next VELUX window service is due.

Kind regards

The VEL Fit Office Team

Rated 5 out of 5 stars

Velfit responded quickly when I…

Velfit responded quickly when I requested a visit and immediately fixed the problem. Would thoroughly recommend them. Very good Company.

23 July 2025
Unprompted review
Velfit logo

Reply from Velfit

Hi Christine,

Thank you for your feedback on your recent repair, we are glad we could help you quickly.

I hope you have a lovely rest of your week.

Kind regards
The VEL Fit Office

Rated 5 out of 5 stars

Efficient from start to finish

Efficient from start to finish. They came to measure up, gave me the quote and ideas. Once I confirmed what I wanted it was fitted very quickly. The lads very friendly and efficient.

18 July 2025
Unprompted review
Velfit logo

Reply from Velfit

Hi Sandra,

Thank you very much for your kind review. We are glad to hear you were happy with the service provided by our team and your feedback has been passed on.

Please let us know if you need anything further in the future.

Kind regards
VEL Fit Office Team

Rated 5 out of 5 stars

Great Service

This is the second time we’ve used Velfit to service our velux integras. This time to replace a solar blind. Very respectful of the property, courteous and efficient.

From our experience a good outfit.

5 June 2025
Unprompted review
Velfit logo

Reply from Velfit

Hi Alan,

Thank you for taking the time to leave us a review on your recent service.

It was a pleasure to work with you and please do let us know if there is anything we can do in the future.

Kind regards
The VEL Fit Team

Rated 5 out of 5 stars

Great service from nice people

The VEL FIT teams have serviced my five Velux windows for several years. They also fitted solar gain reduction blinds. They have always been helpful, polite, pleasant and efficient.

3 June 2025
Unprompted review
Velfit logo

Reply from Velfit

Hi Gail,

Thank you for taking the time to leave us a review on your recent service. Im glad to hear our team were helpful and polite whilst dealing with your windows.

Please do let us know if there is anything we can help with in the future.

Kind regards
The VEL Fit Team

Rated 5 out of 5 stars

Great service carried out with care

Very efficient service carried out by pleasant and helpful staff. Work was carried out with care and with respect for property. I would definitely recommend.

23 May 2025
Unprompted review
Velfit logo

Reply from Velfit

Hi Malcolm,

Thank you for your kind review.

We take pride in our work and are glad you found our team pleasant and respectful.

We will be in contact as always to provide an annual service reminder for your VELUX windows.

Kind Regards

The VEL Fit Office Team

Rated 5 out of 5 stars

Really happy with our windows

Really happy with our two replacement Velux windows, going from original 1990's wooden frames to new upvc frames. Great communication from start to finish with Grace, being very prompt with responses and answered all of the questions I had. Very quick to get a visit from one of the team to do the quote, and came in at a decent price.

The fitting of two replacements were done on one day and I'm very happy with the results. The guys were very courteous and made sure everything was spotless when they left. Despite the fact the new units were around 4cm narrow than the originals (due to Velux changing the sizing over the years) the guys were very clear with the options available to me with regards to using trim or plasterboarding (i.e. leaving it in a state to be skimmed and decorated later). I opted for trim and they did a fantastic job of filling the space and making it look neat.

I would definitely recommend Velfit

16 April 2025
Unprompted review
Velfit logo

Reply from Velfit

Hi Kris,

Thank you so much for your detailed review of the service provided by our whole team.

We strive to ensure that all of our customers are happy with the final result of work we carry out and are glad that you are pleased with the replacement work we carried out for you.

We will be in contact in a year's time to remind you your annual service is due but please do let us know if you need anything further in the meantime.

Kind regards
The Office Team
VEL Fit

Rated 5 out of 5 stars

Fixing issues by another installer.

Originally Velfit were allocated by Velux for a product recall. They were professional and courteous.
When I had issues with my flat roof windows installed a couple of years ago by another firm, I decided to ask them for help.
They provided excellent advice and a reasonable price to fix some issues. They two guys who came were very knowledgable, helpful, and did an excellent job.
I would not hesitate to recommend them.

4 April 2025
Unprompted review
Velfit logo

Reply from Velfit

Hi John,

Thank you for taking the time to leave us a review on the service you received with us.

We are really pleased to hear your positive comments regarding the team's overall etiquette and that your windows are now working as they should be. It was a pleasure to assist you.

Please do not hesitate to contact us in the future if need any further assistance.

Kind regards

VEL Fit Office Team.

Rated 5 out of 5 stars

My windows looking like new ,also the…

My windows looking like new ,also the one that never worked sines we moved in is working now ,we couldn’t be happier with service and quality.Very professional ,definitely coming back .

26 March 2025
Unprompted review
Velfit logo

Reply from Velfit

Hi Gabija,

Thank you for your lovely review.

We are glad that you found our service professional and your windows were up and running in one visit.

We look forward to working with you again soon.

Kind regards
The Office Team
VEL Fit

Rated 5 out of 5 stars

Excellent

Polite. Efficient. All work done cleanly and tidily. No hesitation in recommending this company.

18 February 2025
Unprompted review
Velfit logo

Reply from Velfit

Hi Bernard,

Thank you for very much for taking the time to leave us a review, It was a pleasure to work with you.

Please let me know if you need anything further from us in the future.

Kind regards

The VEL Fit Office Team

Rated 5 out of 5 stars

Highly professional

Had a window replaced yesterday, and the guys were 100% polite, friendly and professional. I was surprised by how quickly they did the work.

Highly recommend!

3 February 2025
Unprompted review
Velfit logo

Reply from Velfit

Hi Phil,

Thank you for taking the time to leave us a review.

I have passed the feedback onto our installation team and it was a pleasure working with you.

Please let us know if you need anything in the future.

Kind regards

The VEL Fit Office Team

Rated 5 out of 5 stars

Velux window fitting

From first enquiry to fitting very friendly and professional company.

6 November 2024
Unprompted review
Velfit logo

Reply from Velfit

Good Morning Chris,

Thank you for your kind review.

We are glad you are happy with the overall service.

Please let me know us know if you need anything in the future.

Kind regards

The VEL Fit Team

Rated 5 out of 5 stars

Excellent service throughout

Excellent service throughout, and installation is very neatly finished and everything was left very clean and tidy. Very satisfied.

20 June 2024
Unprompted review
Velfit logo

Reply from Velfit

Hi Michael,

Thank you very much for taking the time to leave us a review following on from your window replacement.

We are glad to hear that you found our service excellent throughout and have passed your comments onto our team.

Please do not hesitate to contact us if you require anything further.

Kind Regards

VEL Fit Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look