Veleco logo
Visit website

Veleco Reviews 204

•
TrustScore 5 out of 5

4.9

Mobility Equipment Supplier
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the helpful and polite staff, especially the delivery drivers who are often commended for their detailed explanations and assistance. The delivery service is consistently described as fast and efficient, with many people receiving their products quickly and on schedule. Reviewers are also very satisfied with the quality of the products, finding them well-made and meeting their needs. The customer service, including technical support and assistance with modifications, is frequently lauded for its outstanding guidance and proactive approach, ensuring a smooth and stress-free experience for consumers. However, some customers also noted issues with communication and customer service, experiencing delays in responses and difficulties in resolving problems, particularly concerning repairs and battery issues. A few other people also felt that the products were not always suitable for their specific needs or had unexpected problems shortly after delivery, leading to frustration with the support process.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising the helpfulness and friendliness of... See more

Service

Reviewers highlight positive aspects of service, with many praising the helpfulness of delivery drivers and... See more

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality and... See more

Staff

Customers consistently note positive experiences with staff, particularly praising delivery drivers for being... See more

Customer service

People report positive experiences with customer service, often highlighting the helpfulness of advisors and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered my Veleco faster just over 2 weeks ago and was told 1 to 2 weeks delivery, a few days late but no problem. Delivered today 29 July 25 by driver Wojciech Boral, very good service and polite... See more

Rated 5 out of 5 stars

I ordered this mobility scooter on a Sunday evening and it was delivered the very next day! It is extremely well made for a very moderate price, and has a lithium battery which should last much lon... See more

Rated 5 out of 5 stars

Excellent service. First scooter was unsuitable for my needs but Veleco helped a lot sorting out a exchange for a ZT15 which is perfect for me. Highly recommend. 👍🏻 good price as well.

Rated 5 out of 5 stars

I purchased a velcro fast mobility scooter back in April and put a review on here about the excellent service this company provide. Once again I have caused to praise this company once for coming... See more

Company details

  1. Mobility Equipment Supplier

Written by the company

Since Veleco first started out, our mission has always been very clear. To manufacture environment friendly, luxury electric scooters that we ourselves would enjoy riding. That’s why all of our products are made with love, passion and diligence. Knowing our clientele, we take the greatest of care to design and produce a safe and reliable scooter that any future owner will trust completely. To us, each product is more than just another machine on the manufacturing line. It is a key to someone’s freedom, a road to live independently again. We think this conviction is what makes Veleco truly special and we encourage you to visit our offer.

Contact info

4.9

Excellent

TrustScore 5 out of 5

204 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Amazing communication with the company

Amazing communication with the company. Delivered well inside the time scale. Very comprehensive instruction on how the bike works and supervised road test. Cannot praise Greg who delivered the scooter enough.

5 September 2021
Unprompted review
Rated 5 out of 5 stars

VELOBIKE

We decided to purchase the Velobike on Friday 20th August 2021, the Bike was delivered today 24th August 2021....exceptional Customer Service 100%.
Damian arrived on time and was very thorough with his training knowledge.
Thank you Damian for your Friendly Approach, you are a credit to Velobike.

24 August 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look