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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the helpful and polite staff, especially the delivery drivers who are often commended for their detailed explanations and assistance. The delivery service is consistently described as fast and efficient, with many people receiving their products quickly and on schedule. Reviewers are also very satisfied with the quality of the products, finding them well-made and meeting their needs. The customer service, including technical support and assistance with modifications, is frequently lauded for its outstanding guidance and proactive approach, ensuring a smooth and stress-free experience for consumers. However, some customers also noted issues with communication and customer service, experiencing delays in responses and difficulties in resolving problems, particularly concerning repairs and battery issues. A few other people also felt that the products were not always suitable for their specific needs or had unexpected problems shortly after delivery, leading to frustration with the support process.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising the helpfulness and friendliness of... See more

Service

Reviewers highlight positive aspects of service, with many praising the helpfulness of delivery drivers and... See more

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality and... See more

Staff

Customers consistently note positive experiences with staff, particularly praising delivery drivers for being... See more

Customer service

People report positive experiences with customer service, often highlighting the helpfulness of advisors and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered my Veleco faster just over 2 weeks ago and was told 1 to 2 weeks delivery, a few days late but no problem. Delivered today 29 July 25 by driver Wojciech Boral, very good service and polite... See more

Rated 5 out of 5 stars

I ordered this mobility scooter on a Sunday evening and it was delivered the very next day! It is extremely well made for a very moderate price, and has a lithium battery which should last much lon... See more

Rated 5 out of 5 stars

Excellent service. First scooter was unsuitable for my needs but Veleco helped a lot sorting out a exchange for a ZT15 which is perfect for me. Highly recommend. 👍🏻 good price as well.

Rated 5 out of 5 stars

I purchased a velcro fast mobility scooter back in April and put a review on here about the excellent service this company provide. Once again I have caused to praise this company once for coming... See more


Company details

  1. Mobility Equipment Supplier

Written by the company

Since Veleco first started out, our mission has always been very clear. To manufacture environment friendly, luxury electric scooters that we ourselves would enjoy riding. That’s why all of our products are made with love, passion and diligence. Knowing our clientele, we take the greatest of care to design and produce a safe and reliable scooter that any future owner will trust completely. To us, each product is more than just another machine on the manufacturing line. It is a key to someone’s freedom, a road to live independently again. We think this conviction is what makes Veleco truly special and we encourage you to visit our offer.


Contact info

4.9

Excellent

TrustScore 5 out of 5

204 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Picked up second hand ZT15 needed a bit…

Picked up second hand ZT15 needed a bit of work and replacement parts. contacted Veleco direct and was amazed by the help I got. Needed a replacement Speedo for MPH. Reasonably priced and preset by there engineer, also sent Video clips as to how to replace. Highly recomended. ***** for service and help.

19 January 2024
Unprompted review
Rated 5 out of 5 stars

We received our scooters today as…

We received our scooters today as promised. The driver was courteous and friendly. He took great care in unloading and handling of the scooters. He was very thorough and knowledgeable with all the aspects of each scooter, even demonstrating on a test drive. the scooters are better than all the others we have tested! and the driver is a wonderful ambassador for your company and it's products,

21 November 2023
Unprompted review
Rated 4 out of 5 stars

The scooter is great value for money…

The scooter is great value for money and has given me the ability to get out and about the delivery person was great he spent time to show me everything and very polite my only criticism is that when sold on EBay I thought I would receive the scooter with in a short amount of time it took a month from purchase to delivery they did refund me some of the price so well done for that

13 November 2023
Unprompted review
Rated 5 out of 5 stars

First class service by Veleco

First class service by Veleco following the service and repair of my scooter. The technician Mike did a great job, definitely recommend this company to anyone thinking of buying a new scooter or needing a service or repair 👍

26 September 2023
Unprompted review
Rated 5 out of 5 stars

Delivery driver was amazing explained…

Delivery driver was amazing explained everything to my mother in detail showed her how everything worked , took her out on scooter so she could get used to it can’t thank him enough very friendly and pleasant asset too your company thank you soo much you made my mother a very happy lady 10/10 for scooter looks amazing and great price

23 September 2023
Unprompted review
Rated 4 out of 5 stars

veleco ZT15 white …

I bought a veleco ZT15 white three wheeler £1050 with a £50 discount total price £1000
Very good machine clean curves easy to wash and keep nice
On a level road 4-8mph
Uphill 4mph to 8mph
Downhill 9mph to 18mph
Don't do this it wears the charge down my fault but great fun for 20 seconds I even overtook a Ferrari but it was parked hahaha
Autolamp after a little to and fro offered me a cover and a mobile phone holder but I already had these items so they redeemed me £50 instead.
Very good company to deal with they do try hard to please but I'm very hard to please I'm old man I'm entitled to be a grumpy gills
All is good the mobility scooter is very good my one little gripe was if only they supplied a spanner for the wing mirrors otherwise good company to deal with

19 August 2023
Unprompted review
Rated 5 out of 5 stars

company

company, everything I have been very very helpful scooter for my wojjtek driver was very helpful very friendly

4 June 2023
Unprompted review

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