Vehicles For Veterans Reviews 

5,278
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 158 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the seamless and easy vehicle donation process, highlighting the service's efficiency and speed. Many appreciated the prompt pick-up scheduling and minimal paperwork, consistently commending the professional, friendly, and helpful staff. However, some customers noted issues with communication and follow-up. A few mentioned not receiving final paperwork or receipts, causing confusion. Others experienced poor communication from staff or tow companies, including rude interactions, language barriers, or difficulties arranging pick-ups, sometimes leading to unexpected schedule changes.

What people talk about most

Service

Reviewers mention positive feedback about service, with many describing the process as smooth, easy, and... See more

Staff

People report positive experiences with staff, consistently describing them as professional, friendly, and... See more

Customer communications

Customers had ambiguous experiences with contact, with some reporting great communication and professional... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing the process as easy, simple,... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting good communication, timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Vehicles for Veterans is amazing! They were very communicative and picked up my donation without any hassles or hidden fees. I know it will either go to a good home or have its parts transplanted to k... See more

Rated 5 out of 5 stars

Vehicles for Veterans really helped us out, while allowing us to make a donation to a great cause. We were moving out of state and our car died right before our move. They were able to schedule a tow... See more

Rated 5 out of 5 stars

I'm truly grateful to Vehicles for Veterans for your help in donating my father's (a WW II vet) vehicle. I had zero luck with other organizations and working with you was a breeze. I've already reco... See more

Rated 5 out of 5 stars

The simplicity of the entire transaction is what made it so wonderful. I made a phone call and except for cleaning out the truck, I was basically done. Vehicles for Vets managed everything else. They... See more


Company details

  1. Vehicles & Transportation

Information provided by various external sources

Donate your car, boat, truck, RV, motorcycle or any other vehicle to help disabled veterans. Your donation provides support, encouragement and a better life.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(5,278)

156 reviews in the last 12 months

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Rated 5 out of 5 stars

easy appointment set up

easy appointment set up
prompt pick up and good communication with tow company
follow up for tax info was sent to me quickly
final paperwork was sent to me with final amount to be used for tax reporting

26 August 2025
Rated 5 out of 5 stars

Online procedures were simple to…

Online procedures were simple to complete. Response time on the call back was the next morning to set the pick up time. The pick up was scheduled for the afternoon, but the driver was in my area making another pick up and called to see if he could get it earlier. Everything was simple and fast.

25 August 2025
Rated 5 out of 5 stars

The communication was great

The communication was great. I worked directly with Mark. He went above and beyond in making the transfer of ownership,
getting my vehicle that stopped running
towed away to auction. Very grateful for everything, including getting a tax donation for the vehicle.

25 August 2025
Rated 5 out of 5 stars

I donated the car over a month ago and…

I donated the car and made an appointment to pick it up. The pick up was on time and easy. When the car sold I received a letter via email to use for a tax deduction. Good job.

24 August 2025
Vehicles For Veterans logo

Reply from Vehicles For Veterans

Hi Adrian,
Thank you for reaching out and for your generous donation. A tax receipt was emailed to you on August 25, 2025, at 1:13 p.m. Central Time. These emails can occasionally end up in junk or spam folders, so please check there if you don’t see it in your inbox. I’ve also just resent the receipt to make sure you have it.

Please note that the company that picked up your vehicle is a separate towing partner, not Vehicles for Veterans directly.

We truly appreciate your support and hope you’ll consider updating your review, as we did provide the information in a timely manner and rely on donor feedback to continue our mission of helping veterans.

Thank you again for your contribution!

Rated 1 out of 5 stars

Had two motorcycles to donate

Had two motorcycles to donate. Filled out the online form. Then my phone was blowing up as well as my text and emails. I was at work so couldnt respond but that didn’t stop them from literally going crazy trying to contact me. I called the next day, talked to some Indian lady who barely spoke English. Arranged for pick up between noon and five a few days later. Got everything ready. Then no call/no show. Called vehicles for veterans number, they said I had to call the “towing company” and have me a number to call. I called got a message about “wait times are very long”. So, trying to donate to help vets through this organization but it seems I take it more seriously than they do. Had a million things to do but still waited for the call I was supposed to get “an hour before they arrive”. Never happened and I get the distinct feeling that they just don’t care. So, I’ll be finding another organization to donate these 2 beautiful motorcycles to. Maybe the next outfit will be in it for the right reason and understand that donors don’t have unlimited time to wait for them to get their stuff together. Horrible experience!!

2 September 2025
Unprompted review
Rated 5 out of 5 stars

My 2014 Equinox

Great job! Overall, very good communications. Limited window for pickup, the car was in Florida and I wasn't, but we worked it out. Pickup went well, friendly driver.

20 July 2025
Rated 5 out of 5 stars

A seamless way to make a difference

Vehicles for veterans made the entire process of donating my car seamless. From my first submission to the picking up of the car, it was easy and quick. I’m grateful for their help!

21 July 2025
Rated 4 out of 5 stars

Undisclosed fees associated with donation

Donated my car it was picked up promptly on July 11, 2025. I received a receipt via email for $500 which was extremely low, but that was OK. Going to a good cause now I’ve received a lien notice in the mail from a towing company Saying they took possession on August 5 and that I owe them for storage if it auctions off for less than the Storage fees! Never again will I donate anything this is ridiculous.
I must admit I was pretty hot when I got that lean notice. After speaking with a couple representatives at vehicles for beds I calm down a lot. They said they would handle everything. Also sent me an email. I’m supposed to hear back from them today as they are tracking down all the paperwork on the vehicle I donated will update after I talk to them.
After contacting the they where quick to resolve the issue! Kinda of a odd situation!

9 July 2025
Unprompted review
Vehicles For Veterans logo

Reply from Vehicles For Veterans

Hi Norma, I’m so sorry for the stress this has caused. The $500 receipt you received was just the initial confirmation we send right after pickup so you have paperwork on file right away. It isn’t the actual sale price, and your vehicle hasn’t sold yet.

You are absolutely not responsible for any storage or lien fees after making your donation. We’ll have someone from our team reach out to you Monday morning to get this sorted out directly with the towing company and make sure everything is corrected. The proceeds from your donation will still go to support our country’s veterans as intended.

We truly apologize for the frustration here and will make sure it’s taken care of.

Rated 5 out of 5 stars

Arrived on time

Arrived on time. Quickly loaded our vehicles and gave the promised paperwork. Everything they said they would do, they did. So easy and convenient. Definitely recommend!

20 June 2025

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