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VehicleScore Reviews 172

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TrustScore 3 out of 5

3.0

Department of Motor Vehicles
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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the service to be very helpful and a necessary part of buying a car, providing valuable insights into a vehicle's history, faults, and potential issues. They appreciated that the service could save them from scams and headaches, offering a good understanding of what they were considering purchasing, often at a reasonable price compared to competitors. Some also highlighted the ease of use and the detailed information provided, with the free check often being considered excellent. However, a significant number of people expressed dissatisfaction with the pricing, feeling that the checks were too expensive for the information received, especially when similar details could be obtained for less or even for free elsewhere. Many reviewers felt misled by the product offerings, as they often had to pay extra for service history reports, even after purchasing what they believed to be a 'full' or 'comprehensive' report. There were also complaints about inaccurate or missing information in the reports, including incorrect vehicle images, false red flags, or a lack of data for which customers were still charged. Payment issues, such as being charged multiple times or experiencing difficulties with card details, were also reported.

What people talk about most

Price

Consumers express significant dissatisfaction with the pricing, frequently describing it as a "rip off" and a... See more

Product

People report ambiguous experiences with the product, with some finding it amazing, easy to understand, and... See more

Service

Reviewers mention ambiguous feedback about service, with some finding it very helpful and a necessary part of... See more

Payment

Users describe negative interactions with payment, often feeling that they paid for reports that either did... See more

Value for money

Customers had ambiguous experiences with value for money, with many reviewers expressing dissatisfaction,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Great for checking MOT history and other info you can get for free but £12 per check with the big red badge telling you there’s bad history on your car. You can get an in-depth check done for much le... See more

Company replied

Rated 3 out of 5 stars

Not much extra information, that you can get for free,for the price of £12.99, I would have thought service information would have included and not at the end asking for extra money, would not use thi... See more

Rated 3 out of 5 stars

I PAID FOR A FULL COMPREHENSIVE REPORT BUT HALF WAY THROUGH READING FOUND i WOULD HAVE TO PAY AGAIN FOR A SERVICE REPORT. ( RIP OFF WOULD NOT USE AGAIN)

Rated 3 out of 5 stars

There was a red flag on the vehicle saying there were 7 owners since 2018, we have owned this vehicle since around 2009 and transferred ownership to a family member for 1 year before taking ownership... See more

Company details

  1. Department of Motor Vehicles

Written by the company

VehicleScore has been designed to help people with their vehicle buying decisions. Our unique algorithm will score vehicle's based on age, mileage, MOT history and more!

Contact info

3.0

Average

TrustScore 3 out of 5

172 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(172)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Do not use this company is a fraud I…

Do not use this company is a fraud I bought a car which vehicle score said was free from accidents turned out car I bought is a write off. They claim they have a 10k guarantee supplied by Experian this also is false with confirmation from a Experian member of staff I’ve lost thousands emailed this comp of course they didn’t reply you have been warned do not use update I don’t know how to reply directly to you I have emails from your company with that reg so why would I lie?? I’ve checked my spam / junk no emails why is Experian saying they don’t deal with you? Who’s lying

4 April 2024
Unprompted review
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Reply from VehicleScore

Hey Daniel.

We have replied. Please be sure to check your junk/spam.

As for your enquiry you made, you purchased the report for CE06 HUG. There is no such report under that registration. We do offer a data guarantee through experian. However, as mentioned, for the reg above, now report has been purchased.

Nathan

Rated 5 out of 5 stars

Brilliant.. Best £10 ever soent

Brilliant. For £10 with discount fur full report it great value especially when putting out a fair amount of your own hard earned money. I used the code from SHIFTINGMETAL20 on YouTube. Thx Joe

22 April 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant! Was about to test drive a car, hopefully to buy, did a quick check through vehiclescore and found out it has an outstanding finance agreement, yet to conclude this situation, but I’am now pre-warned.

12 April 2024
Unprompted review
Rated 5 out of 5 stars

Comprehensive

Comprehensive, easy & invaluable information

5 April 2024
Unprompted review
VehicleScore logo

Reply from VehicleScore

Thanks so much Colin! Any tips for us to improve then please do leave us an email! Have a great weekend.
Nathan

Rated 5 out of 5 stars

a truly great free app

a reliable, accurate and quick service which is very easy to recommend.

5 April 2024
Unprompted review
VehicleScore logo

Reply from VehicleScore

Awesome stuff! Glad we could be of service :)

Nathan

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