Fabulous service from start to finish. Professional but personable support from Rosie. She helped me review the order and customise to my needs. Very easy to set up an account and I appreciate the up... See more
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See what reviewers are saying
Vegetology is arguably the greatest company when it comes to making supplements that are vegan friendly, and their line of products are sure to attract somebody somewhere for a potential health be... See more
Company replied
Royal Mail damaged my parcel, but Rosie from Vegetology fixed the issue right away. She was very kind, helpful, and sent a replacement with no fuss at all. Excellent customer service—thank you, Rosie!... See more
Company replied
I have been trying to set up a subscription for Vegetology vegan omega 3 algae oil liquid. I have used this before via Amazon and it is excellent. For some reason it wouldn't accept my card online... See more
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Company details
- Vitamin and Supplements Store
- Fitness and Nutrition Service
- Health and Beauty Shop
- Nutritionist
- Wellness Center
About Vegetology
Written by the company
Shop Now
Getting the nutritional balance right all of the time isn’t always easy, no matter what diet you choose to follow. We provide high quality, UK made supplements to support your body with the key nutrients it needs to thrive. It’s our passion to create incredible, unique nutritional formulations that supplement health in an eco-friendly, ethical , sustainable way. All our products are sustainably produced using plant-based supplements, making them suitable for Vegans and Vegetarians.
Contact info
Creation House, 50-72 Gauntley Street,, NG7 5HB, Nottingham, United Kingdom
- 0800 170 0184
- help@vegetology.com
- vegetology.com
3.8
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Been using them for years BEWARE
Been using them for years. The recent "sleep support" was a big fat nothing. I wrote a negative review to that effect. It never showed up. As indeed many others have said elsewhere.
I now suspect all they are is snake oil sales people cashing in on our vulnerability and abusing our trust. We wont be back. If they cheat on the reviews they willc heat on the truth and reality. BEWARE.
12 June 2023
Unprompted review
Reply from Vegetology
Hi,
I'm sorry to hear that you haven't received your order yet. If you email help@vegetology.com with your order number our team will look into it for you and either refund you or get a replacement sent to you.
Have a great day,
Customer Service Team
Reply from Vegetology
Hello Ausra,
Thank you for taking time to leave a lovely review. We love hearing about how our supplements are making a difference to the lives of our wonderful customers. I'm delighted to hear that our Omega-3 is working so well for you.
Thanks again
Customer Service Team
Reply from Vegetology
Hi Dolly,
Thank you so much for taking the time to review us. We really appreciate it! I'm delighted to hear you are enjoying your Vegetology supplements. It's great to have you in the Vegetology family.
Have a great day,
Customer Service Team
Offer unique health products for Vegan…
Offer unique health products for Vegan alternatives at a reasonable price! unheard of in the health supplement market.
The monthly mail order is also consistent. THANK YOU!
18 May 2023
Reply from Vegetology
Hello Darlene,
Thank you for your lovely feedback. We're so happy to hear that you are enjoying your subscription and supplements. We are so glad you are in the Vegetology family.
Have a great day!
Customer Service Team
The package is broken
The package is broken. One glass bottle Vitashine broke on the way by royl mail.
I am very sad and angry when I picked up the package at the post office today. NEVER MORE
16 May 2023
Reply from Vegetology
Hi Jitka,
I'm so sorry to hear that one of the Vit D3 bottles was broken! I appreciate how disappointing this is and not the experience we want for our wonderful customers. One of our team is contacting you so we can resolve this for you.
Have a great day,
Customer Service Team
It’s really refreshing to be able to…
It’s really refreshing to be able to order products that are entirely vegan, without having to scrawl through ingredients. Thanks very much
16 May 2023
Reply from Vegetology
Hi,
Thank you so much for taking the time to review us. We really appreciate it! I'm delighted to hear you are enjoying your Vegetology supplements. It's great to have you in the Vegetology family.
Have a great day,
Customer Service Team
A reliable company
A reliable company who always deliver on time. We take the vegan Opti 3 Omega 3 capsules regularly.
16 April 2023
Reply from Vegetology
Hello Shirley,
Thank you for taking the time to leave us a review. Thank you for being such a loyal customer. We’re so pleased Omega-3 is working so well for you.
Have a great day!
Customer Service Team
Very bad customer service. Poorly functioning online ordering system.
Tried ordering 6 bottles of their Omega 3 capsules, paying with ApplePay on my macbook. Payment was confirmed on my iphone, but their website gave no indication that the order was placed or that the payment went through. I emailed them and only got an automated response that made me feel worse. It says that the mail service in England has been hacked! So now I have to keep an eye on my bank account! They have very limited customer service hours, so I couldn't contact them. They have no 800 number. No chat help. You can only contact them via email. This company is in England. I am in the U.S. They claim to sell to U.S. customers. If they want to sell to customers in other countries, they should have customer support for those countries. My experience with Vegetology has been very bad and has been very unnerving.
28 April 2023
Unprompted review
Reply from Vegetology
Hi Ikelay
I know our Customer Service team has been in contact with you but I'm really sorry you are unhappy with our service. We are a UK company and manufacture all our products in the UK. Our automated e-mail is just to let you know we have received your query and to let you know once our team is back in the office we will get back to you. We need our beauty sleep so we don't answer through the night but you can call us at +44 (0) 800 1700184 during the day (UK time).
Have a great day,
Customer Service Team
I love the transparency of this company…
I love the transparency of this company and the fact that they publish the assays of the DHA and EPA for each batch of oil that they produce. I’ve been an overseas customer for 10+ years and my shipments always reach me quickly and in minimal packaging. I take a megadose of omega-3s and my HDL cholesterol values have improved dramatically. So much so that the risk factor from my overall elevated cholesterol is negligible.
17 March 2023
Reply from Vegetology
Hello Susanne,
Thank you for taking the time to leave us a review. We absolutely love hearing how our products are helping our lovely customers. I'm delighted to hear that our Omega-3 is working so well for you.
Have a great day!
Customer Service Team
Excellent products
Excellent products - the omega 3 is the best I have ever taken - no after taste.
22 March 2023
Reply from Vegetology
Hello Annmarie,
Thank you for taking the time to leave us a review. We absolutely love hearing how our products are helping our lovely customers. We’re so pleased Omega-3 is working so well for you.
Have a great day!
Customer Service Team
Reply from Vegetology
Hello Sara,
Thank you so much for taking the time to review us. We really appreciate it! I'm delighted to hear you are enjoying your supplements. It's great to have you in the Vegetology family.
Have a great day,
Customer Service Team
The Sleep Support capsules are about as…
The Sleep Support capsules are about as good as an ice cube in hell. Utterly useless.
24 April 2023
Unprompted review
Reply from Vegetology
Hi Michael,
I'm so sorry to hear that our Sleep Support isn't working well for you. We would love to chat with you further about your experience with Sleep Support as many of our customers have reported great results. If you drop an email to help@vegetology.com, our team would be happy to help. If after chatting to our team you would like to return the product, we can arrange that too.
We look forward to hearing from you.
Customer Service Team
Quietly and efficiently gets my repeat order out
Quietly gets my repeat order out, but able to adapt timings with ease. Good products with clear information about ingredients.
Nice clear, easy to read interface.
2 April 2023
Reply from Vegetology
Hello Jean,
Thank you for taking the time to leave us a review. We absolutely love hearing how our products are helping our lovely customers. We’re so pleased they are working well for you.
Have a great day!
Customer Service Team
Great vegan vitamins…
Great to find a small business doing vegan vitamins, I’ve signed up to their subscription so I don’t have to worry about running out, the vitamins come well packaged too
2 April 2023
Reply from Vegetology
Hello Victoria,
Wow, thank you for your wonderful review. We are so pleased to hear that you are enjoying your products, it’s great to have you as part of the Vegetology family.
Best wishes,
Customer Service Team
Reply from Vegetology
Hi Liz,
Thank you for sharing your kind words. It means so much to the team.
We look forward to seeing you again soon!
Customer Service Team
Reply from Vegetology
Hi Catalina,
Thank you for your lovely feedback. We're so happy to hear that you are pleased with your supplements.
Have a great day!
Customer Service Team
Unique products?
The products arrived promptly in good condition.
The Omega 3 EPA & DHA seems to be a unique product which seems like a very good idea to me.
I have recently decided to take more care of bones and joints - so I am particularly pleased to find the Vollagen product.
30 March 2023
Reply from Vegetology
Hello Mr Grant,
Thank you for taking time to leave a lovely review. We love hearing about how our supplements are making a difference to the lives of our wonderful customers. We are looking forward to hearing what you think of Vollagen.
Thanks again
Customer Service Team
Fast delivery well packaged .It has not…
Fast delivery well packaged .It has not helped me drift off to sleep.maybe because I have severe insomnia.
16 March 2023
Reply from Vegetology
Hi Kay,
Thank you for taking the time to review us. We really appreciate it. I'm sorry to hear that the Sleep Support hasn't had the desired effect. We would love to chat further about your experience with it. If you would like to drop us an email at help@vegetology.com one of our team would be happy to help.
We look forward to hearing from you,
Customer Service Team
Quality products!
Quality products!
Received on time.
I’m impressed at the way your company makes fish oil a safe supplement to take!
15 March 2023
Reply from Vegetology
Hello Lisa,
Thank you for taking the time to leave us a review. We absolutely love hearing how our products are helping our lovely customers. We’re so pleased our Omega-3 is working so well for you.
Have a great day!
Customer Service Team
Good Products
The products are complete compared to many in commerce. I am satisfied the quality and price.
21 March 2023
Reply from Vegetology
Hello Silvia,
Thank you so much for leaving a review, we really appreciate it! We are super happy that our products are working for you and so happy you are part of the Vegetology family.
Have a great day!
Customer Service Team
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