Veehoo Reviews 

69
•
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

We bought the dog step as it was more compact and was sturdier that the dog ramp, we had. The steps were metal; the ramp was plastic. The shortcoming was the screws were starting to back out on their... See more

Company replied

Rated 1 out of 5 stars

Nearly all advertised products are out of stock. Of course, as others have mentioned, so are all replacement products/filters. Links for cat products on their website are either dead or redirects. Cha... See more

Company replied

Rated 5 out of 5 stars

The large elevated dog bed is wonderful. I love the gray color, it's very beautiful and hides dirt. It's extremely durable and solid once assembled! :) It's an excellent value / well priced item for y... See more

Rated 5 out of 5 stars

Great quality folding soft dog crate. Didn’t expect the crate to be so solid and the fabric to be soo durable. Easy to assembly and much more portable than a wire crate. Comes with a thin padding but... See more

Company details

  1. Pet Supply Store
  2. also in
  3. Pet Store

Written by the company

At Veehoo, we design products that help pets live more comfortably and make life easier for the people who love them. What started with pet beds has grown into a one-stop shop for the whole pet household. Our elevated dog beds are a customer favorite, available in a range of colors and sizes, built to resist chewing and designed to keep dogs cool. We also offer cat trees and cat houses, bird feeders, and a growing range of aquarium products. We stand behind everything we make. Every Veehoo product comes with a 3-year warranty, and our customer support team is ready to help if anything isn’t right. Today, we proudly serve pet owners across the United States, Canada, the United Kingdom, and Europe. Our goal is simple: a better life for pets, and products you can trust.


Contact info

3.6

Average

TrustScore 3.5 out of 5

69 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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3.6

All reviews

(69)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Whatever it takes Veehoo will make it a positive experience

We bought the dog step as it was more compact and was sturdier that the dog ramp, we had. The steps were metal; the ramp was plastic. The shortcoming was the screws were starting to back out on their own.
I contacted Veehoo and brought this to their attention. I also pointed out a potential fix, add lock washers to the construction. The company thanked me for pointing this out and said they would bring it up the production department. They gave us a nice gift as a reward.

23 October 2026
Unprompted review
Veehoo logo

Reply from Veehoo

Thank you for the kind review and the helpful suggestion! We’re sorry about the loosening screws, and we’re glad our support team was able to take care of it for you. Happy stepping to you and your pup!

The Veehoo Team

Rated 1 out of 5 stars

Nearly all advertised products are out…

Nearly all advertised products are out of stock. Of course, as others have mentioned, so are all replacement products/filters. Links for cat products on their website are either dead or redirects. Chatbot customer service server has been offline for months now - probably didn’t pay their provider. A customer loyalty program exists, but is next to impossible to engage in when you can’t actually buy anything. Scam company. Stay away.

1 January 2026
Unprompted review
Veehoo logo

Reply from Veehoo

Hi there,

We’re sorry for the late reply and the frustrating experience. Our website has since been fully upgraded, and most of our products are now back in stock. We’d love to welcome you back to shop at veehoo.com anytime.

The Veehoo Team

Rated 1 out of 5 stars

FOREIGN CIMPANY THAT JUST WANTS TO TAKE YOUR MONRY, NO CUSTOMER NUMBER, NO FOLLOWUP, EMAIL,

Instructions made no sense after trying to assemble 3 times I gave up. Now everytime I move it to allow for shade it bends into a weird shape on its own and I have to practically lay down on it to have it unfold properly. I paid $50 only to be frustrated each time I move it. These FOREIGN companies that sell in the USA but don't stand behind their product and I highly doubt they care and are laughing all the way to the bank about stupid AMERICAN.... you have been warned don't waste your time or money with thus worthless company

1 October 2024
Unprompted review
Veehoo logo

Reply from Veehoo

Hi there,

We’re very sorry for the late reply, and for the frustration with the assembly and the frame bending when you move it. That’s not the experience we want any customer to have. Please reach out to us anytime at cs@veehoo.com with your order details, and our team will be glad to help with assembly guidance or find a solution for you.

The Veehoo Team

Rated 5 out of 5 stars

fabric dog crate

I purchased a fabric dog crate, one of the struts snapped so I contacted customer service to see if I could order a replacement strut, I was told it was out of stock. I was asked to send photos of the issue which I did and VEEHOO kindly gave me a full refund for the crate, a refund I did not even have to ask for it was offered as good customer service.

Fantastic customer service.

23 August 2024
Unprompted review
Rated 1 out of 5 stars

Advertising Con

The elevated dog beds were excellent, however, after a few months the covers began to sag so tried to order new covers, unfortunately they were out of stock.
After contacting customer service they advised they would be back in stock in a few months. I didn’t want to wait that long so ordered 2 new beds.
A week after ordering the new beds I received an advertisement saying the covers were now in stock.
Tried to reorder the replacement covers for both sets of beds only to be to told “they do not ship to the UK”??
I wrote to the company and asked why they could send full beds to the UK but not the covers; they have not responded.
This is not good customer service and I would not recommend them to anyone in the UK - if you advertise replacement covers - you should supply them. In my view this is an advertising con.

5 May 2024
Unprompted review
Rated 5 out of 5 stars

5 star customer service

I have 4 of the veehoo beds for my old English bulldogs, one of them has scratched at the bed and has eventually put a hole in it, contacted veehoo asking to purchase a replacement fabric insert to be told there out of stock for up to 2-3 months, but as a goodwill gesture they have sent me a complete new bed free of charge, excellent customer service going above and beyond anything expected of them

8 April 2022
Unprompted review
Rated 5 out of 5 stars

Totally Love them !

We just received ours today , an totally LOVE them. Built very well an easy to assemble. We ordered 4 an will be ordering 3 more tomorrow. The frame an mess are much heavier duty . Than others I have went threw. Mine are power chewers .

28 April 2021
Unprompted review
Rated 5 out of 5 stars

Great Dog Bed

I ordered the VEEHOO dog bed on Amazon last week and I’ve loved it so far. I got the black, XL option and its a good size and blends in with my decor. My dog loves it and uses it all the time! I put a blanket on it to make it a bit more comfortable.

25 January 2021
Unprompted review
Rated 5 out of 5 stars

High quality product

High quality product and customer service was awesome to work with. I'd recommend this company if you need to buy dog bed.

15 September 2020
Unprompted review
Rated 5 out of 5 stars

love this bed

I love this durable and cooling bed for my girls.in the summer time plus its a great training tool for teaching a dog to stay in place I give them a bully stick and they are happy to chew there bone and just chill outside with the family. I will be buying more for all my dogs.

20 June 2020
Unprompted review
Rated 5 out of 5 stars

Absolutely love this company

Absolutely love this company. Purchased a raised dog bed and it was so affordable and excellent quality! I would recommend this company over and over again.

20 June 2020
Unprompted review
Rated 5 out of 5 stars

Great products time and time again

I’ve ordered multiple products from this company and they’ve all been great quality. My dog races downstairs to jump into her warming dog bed, then loves to go on car rides because she knows it means we are using her soft crate. She snuggles up into the corners and makes herself so comfy.

3 April 2020
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing!!

Absolutely amazing! I love these beds; they’re so soft and snuggly for my boys and they’re so comfortable too - Firm favourite in our house ! They wash really well too; keep their shape and colour without issue

4 March 2020
Unprompted review

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