We bought the dog step as it was more compact and was sturdier that the dog ramp, we had. The steps were metal; the ramp was plastic. The shortcoming was the screws were starting to back out on their... See more
Company replied
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We bought the dog step as it was more compact and was sturdier that the dog ramp, we had. The steps were metal; the ramp was plastic. The shortcoming was the screws were starting to back out on their... See more
Company replied
Nearly all advertised products are out of stock. Of course, as others have mentioned, so are all replacement products/filters. Links for cat products on their website are either dead or redirects. Cha... See more
Company replied
The large elevated dog bed is wonderful. I love the gray color, it's very beautiful and hides dirt. It's extremely durable and solid once assembled! :) It's an excellent value / well priced item for y... See more
Great quality folding soft dog crate. Didn’t expect the crate to be so solid and the fabric to be soo durable. Easy to assembly and much more portable than a wire crate. Comes with a thin padding but... See more
At Veehoo, we design products that help pets live more comfortably and make life easier for the people who love them. What started with pet beds has grown into a one-stop shop for the whole pet household. Our elevated dog beds are a customer favorite, available in a range of colors and sizes, built to resist chewing and designed to keep dogs cool. We also offer cat trees and cat houses, bird feeders, and a growing range of aquarium products. We stand behind everything we make. Every Veehoo product comes with a 3-year warranty, and our customer support team is ready to help if anything isn’t right. Today, we proudly serve pet owners across the United States, Canada, the United Kingdom, and Europe. Our goal is simple: a better life for pets, and products you can trust.
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We bought the dog step as it was more compact and was sturdier that the dog ramp, we had. The steps were metal; the ramp was plastic. The shortcoming was the screws were starting to back out on their own.
I contacted Veehoo and brought this to their attention. I also pointed out a potential fix, add lock washers to the construction. The company thanked me for pointing this out and said they would bring it up the production department. They gave us a nice gift as a reward.

Reply from Veehoo
Nearly all advertised products are out of stock. Of course, as others have mentioned, so are all replacement products/filters. Links for cat products on their website are either dead or redirects. Chatbot customer service server has been offline for months now - probably didn’t pay their provider. A customer loyalty program exists, but is next to impossible to engage in when you can’t actually buy anything. Scam company. Stay away.

Reply from Veehoo
Instructions made no sense after trying to assemble 3 times I gave up. Now everytime I move it to allow for shade it bends into a weird shape on its own and I have to practically lay down on it to have it unfold properly. I paid $50 only to be frustrated each time I move it. These FOREIGN companies that sell in the USA but don't stand behind their product and I highly doubt they care and are laughing all the way to the bank about stupid AMERICAN.... you have been warned don't waste your time or money with thus worthless company

Reply from Veehoo
I purchased a fabric dog crate, one of the struts snapped so I contacted customer service to see if I could order a replacement strut, I was told it was out of stock. I was asked to send photos of the issue which I did and VEEHOO kindly gave me a full refund for the crate, a refund I did not even have to ask for it was offered as good customer service.
Fantastic customer service.
I got the my girlfriend’s husky!! This dog tears everything up but the bed has managed to withstand him. Highly recommend the dog bed.
The elevated dog beds were excellent, however, after a few months the covers began to sag so tried to order new covers, unfortunately they were out of stock.
After contacting customer service they advised they would be back in stock in a few months. I didn’t want to wait that long so ordered 2 new beds.
A week after ordering the new beds I received an advertisement saying the covers were now in stock.
Tried to reorder the replacement covers for both sets of beds only to be to told “they do not ship to the UK”??
I wrote to the company and asked why they could send full beds to the UK but not the covers; they have not responded.
This is not good customer service and I would not recommend them to anyone in the UK - if you advertise replacement covers - you should supply them. In my view this is an advertising con.
I have 4 of the veehoo beds for my old English bulldogs, one of them has scratched at the bed and has eventually put a hole in it, contacted veehoo asking to purchase a replacement fabric insert to be told there out of stock for up to 2-3 months, but as a goodwill gesture they have sent me a complete new bed free of charge, excellent customer service going above and beyond anything expected of them
We just received ours today , an totally LOVE them. Built very well an easy to assemble. We ordered 4 an will be ordering 3 more tomorrow. The frame an mess are much heavier duty . Than others I have went threw. Mine are power chewers .
I ordered the VEEHOO dog bed on Amazon last week and I’ve loved it so far. I got the black, XL option and its a good size and blends in with my decor. My dog loves it and uses it all the time! I put a blanket on it to make it a bit more comfortable.
High quality product and customer service was awesome to work with. I'd recommend this company if you need to buy dog bed.
I love this durable and cooling bed for my girls.in the summer time plus its a great training tool for teaching a dog to stay in place I give them a bully stick and they are happy to chew there bone and just chill outside with the family. I will be buying more for all my dogs.
Absolutely love this company. Purchased a raised dog bed and it was so affordable and excellent quality! I would recommend this company over and over again.
Dog bed is pretty sturdy. I ordered a small bed for my English bulldog and she's 52lbs. She loves it. Its perfect for summer time. Keeps her cool.
I’ve ordered multiple products from this company and they’ve all been great quality. My dog races downstairs to jump into her warming dog bed, then loves to go on car rides because she knows it means we are using her soft crate. She snuggles up into the corners and makes herself so comfy.
My two chihuahuas love their new bed! It is so soft and comfortable!
I absolutely love this dog pad for the crate we have an extra large dog crate and it fits perfectly it’s easy to clean and easy to install and my dog seems to really love it.
My dogs love this bed... There is always 1 out of the 6 laid in it... It is nice and soft and moulds around them keeping them snug and warm
Absolutely amazing! I love these beds; they’re so soft and snuggly for my boys and they’re so comfortable too - Firm favourite in our house ! They wash really well too; keep their shape and colour without issue
I had a soft dog crate,and my dog loves it! I also had a soft dog be that he loves too! Good quality stuff, and great communication from the seller who cant do enough to help. Would definitely recommend.
Very nice dog crate pad. Can use inside and outside of a crate. Made of soft, durable material. Fits great inside my medium sized crate.
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