Vape Juice DepotReviews 

8,252
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 3,630 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, noting they are always as expected and of high quality, often exceeding expectations. Many appreciate the amazing prices and the wide variety of flavors and products available, often finding items not carried by local stores. The ordering process is frequently described as user-friendly and easy, with many reviewers highlighting quick turnaround and delivery times, even for those in distant locations. However, some people mentioned dissatisfaction with shipping costs, particularly the additional fees for shipping and signature requirements, which can sometimes exceed the order value. A few other people also felt that delivery times were longer than expected or inconsistent, with some experiencing issues like packages being returned or lost, and a lack of communication regarding order status.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the fast shipping... See more

Product

Clients share positive opinions on product, with many reviewers praising the quality and variety available,... See more

Order

Customers consistently note positive experiences with order, praising the quick and easy process from... See more

Price

People report positive experiences with pricing, consistently highlighting great, fair, and reasonable... See more

Quality

Users describe positive interactions with quality, consistently praising the products as great, 5-star, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Product is always as expected. Shipping plus excise tax is very pricey. Usually order a single 60ml vial and shipping etc costs more than the order. Also comes in a week or so rather than the 2-5 da... See more

Company replied

Rated 4 out of 5 stars

All products were in stock, packed and shipped next day. My frustration is that it takes a week to get the orderfor standard shipping but I don't believe that is the fault of Vapor Juice Depot. As I t... See more

Company replied

Rated 4 out of 5 stars

I received my order and all was well until I realized that by mistake I must of ordered a disposable vape that has 2 percent nicotine and I needed 0 nicotine. I had several in my basket and thought I... See more

Company replied

Rated 5 out of 5 stars

The prices are amazing, I like the method of age verification. Shipping time is honestly EXCELLENT, i live in Alaska, and I get our package within 5 business days, most of the time less. Which is AMAZ... See more

Company replied


Company details

  1. Vaporizer Store
  2. Electronic Cigarette Store
  3. Tobacco Shop

About Vape Juice Depot

Written by the company

Vape Juice Depot only carries superior-quality vape products, and we provide them to you at the most affordable price anywhere in the US. Each product we offer goes through rigorous quality control before landing on our shelves. We offer the largest selection of Premium Salt Nic eLiquids, Portable Pod Systems, Vaporizer Kits, Tanks & Cartridges, Coils, and much more. Competitive Low Prices and Free Domestic Shipping with no minimum purchase. Shop now and Save BIG!
FINAL SALE
FREEBASE ELIQUIDS
NICOTINE SALTS
DISPOSABLE VAPE
VAPE TANKS
NICOTINE POUCHES

Customer Loyalty Program

Written by the company

Earn Points and Save Big
Join our rewards club and get up to 8% cash back on all orders.

Our Shipping Promise

Free US Shipping

Free US Shipping on all orders above $99

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(8,252)

3,399 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Great customer service. Received my order very quickly. They also have a great selection of products

29 April 2026
Vape Juice Depot logo

Reply from Vape Juice Depot

Desiree, thank you for the positive review!

Rated 3 out of 5 stars

Disappointed you couldn’t fulfill my…

Disappointed you couldn’t fulfill my entire order. The reason I order so many was to cut down on the shipping charge. Now I paid a full shipping charge and didn’t get whole order. When will I receive my refund form the others ?

18 June 2026
Vape Juice Depot logo

Reply from Vape Juice Depot

Lisa, thank you for your feedback!

We sincerely apologize for the inventory issues you experienced with your most recent order. We understand how frustrating this can be and regret that we were unable to fulfill your order as expected.

We’re happy to see our customer support team was able to promptly issue a refund for the out-of-stock items. We truly appreciate your patience and the opportunity to make things right.

We hope to have the chance to provide you with the five-star experience you deserve on your next order!

Rated 4 out of 5 stars

The vape supplies I need are almost…

The vape supplies I need are almost always in stock and reasonably priced. The only thing that would make this a better experience would be shipping. It’s a little slow.

17 June 2026
Vape Juice Depot logo

Reply from Vape Juice Depot

Cindy, thank you for the positive review!

According to your order #589705, your package was successfully delivered within four business days of your purchase date, which falls within our estimated shipping timeframe.

We truly appreciate your support and thank you for choosing Vape Juice Depot!

Rated 1 out of 5 stars

Never received order

Never received order. not consistent with whoever they go through to ship orders, seems all Radom whoever is cheaper for them even though usually we pay for shipping. first come around they never attempted to come by and sent product back and second attempt tracking said left with individual when I have never had someone come by and never signed for anything. Customer service through email only responded once and all other inquiries it seems to be ignored. been a headache trying to inquire about it and seeing if a refund would be issued

4 June 2026
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Reply from Vape Juice Depot

Vincent, thank you for taking the time to share your feedback!

We’re very sorry to hear about your experience and understand how frustrating it can be when you’re unable to receive your package as expected.

After reviewing the customer support email thread, we can confirm that our team responded to each of your inquiries and provided the necessary information and guidance on how to file a claim regarding your delivered package.

We sincerely regret that this situation has been frustrating and apologize for any inconvenience it has caused. If you have any additional questions or concerns, please don’t hesitate to reach out to our customer support team at Support@vapejuicedepot.com.

Rated 5 out of 5 stars

Good Experience!

They had what I needed, prices were reasonable and shipping was fast! They gave me updates about my order status throughout which I appreciated.

10 June 2026
Vape Juice Depot logo

Reply from Vape Juice Depot

Jane, thank you for the positive review!

Rated 5 out of 5 stars

I enjoy my Vape very much

I enjoy my Vape very much. The Boulder a lot. I get exelent service through your store. I do wish I could get a discount once in a while I have been ordering from you for years.

17 June 2026
Vape Juice Depot logo

Reply from Vape Juice Depot

Linda, thank you for the five-star review!

Rated 1 out of 5 stars

Product never showed up

Product never showed up! Please help.

9 June 2026
Vape Juice Depot logo

Reply from Vape Juice Depot

Kevin, thank you for taking the time to share your feedback!

We’re very sorry to hear about your experience and understand how frustrating it can be when you’re unable to receive your package as expected.

Unfortunately, we were unable to locate any previous attempts to contact our customer support team regarding this matter. After reviewing the tracking information, we can confirm that your package was returned to sender.

Please reach out to our customer support team at Support@vapejuicedepot.com, and we’d be happy to review your order and assist you with the next steps to help resolve this matter as quickly as possible.

Rated 5 out of 5 stars

Great company

Easy to order, had what I wanted and fast shipping the product to you.

17 June 2026
Vape Juice Depot logo

Reply from Vape Juice Depot

Luann, thank you for the positive review!

Rated 5 out of 5 stars

Amazing site & quickest delivery

Always a pleasant experience when ordering from vapejuicedepot! User friendly web design, amazing prices & very quick delivery! I have used them for about a year now with absolutely no complaints! Recommended this site to several others already!

9 March 2026
Vape Juice Depot logo

Reply from Vape Juice Depot

Brylee, thank you for the positive review and continued support!

Rated 4 out of 5 stars

Didn't get everything I ordered ,I was…

Didn't get everything I ordered ,I was refunded for 1 bottle

15 June 2026
Vape Juice Depot logo

Reply from Vape Juice Depot

Anthony, thank you for the positive review!

We sincerely apologize for the inventory issues you experienced with your most recent order. We understand how disappointing it can be when an item is unavailable.

We’re happy to see that our customer support team was able to promptly issue a refund for the out-of-stock e-liquid.

We truly appreciate your patience and understanding, and we look forward to providing you with a seamless five-star experience on your next order!

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