Vape Connect Reviews 

3,690
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,151 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease of finding products on the website and the overall efficiency of their orders. Many people appreciate the competitive pricing, special offers, and reward points, which provide good value for money. The delivery service is frequently described as super fast, with many orders arriving the next day, often with tracking information and updates. However, some customers experienced issues with delivery, including parcels being taken to the wrong location or significant delays, despite paying for next-day service. A few other people also felt that some products arrived damaged or incorrect, and in one instance, a product's flavor and packaging had changed without prior notice.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting its speed and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its excellence and efficiency.... See more

Product

Customers had positive experiences with product, consistently praising the great quality, taste, and... See more

Order

Clients share positive opinions on order, frequently highlighting the ease of the ordering process and the... See more

Price

Consumers find price to be positive, with many reviewers consistently praising the great and unbeatable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Price was good and giving me a new vape unit for free was a nice touch. Might want to look at DPD as delivery agent as driver took parcel to wrong location ( photo taken by him was not my front doo... See more

Rated 5 out of 5 stars

one of the best experiences ive had from a online vape store. ive been buying vapes for 8yrs and this was the best. next day everytime ive purchased. cheap and reliable. I would recommend Al fakher 30... See more

Rated 5 out of 5 stars

This was my first time using this company, and I’ll definitely be using them again. They offer a wide range of flavours and some great deals. Most importantly, the delivery service was excellent — I p... See more

Rated 5 out of 5 stars

Very easy to find the product I like on your site,easy drop flavor choices, and plenty to choose from and they arrived in a super fast time,very pleased ,will be ordering from you again,many thanks


Company details

  1. Electronic Cigarette Store
  2. Tobacco Shop
  3. Vaporizer Store

Written by the company

Welcome to Vape Connect, your ultimate destination for all your vaping needs in Preston, Lancashire. Since our establishment in 2019, we have proudly served the vaping community with our exceptional products and outstanding customer service. As the most popular and friendly vape shop in Preston we strive to create an inviting and inclusive environment for vapers of all levels of experience.

Lowest Price Vapes!

Written by the company

Free Next Day Delivery!
Get the best Vape deals on the internet! We stock all the latest and most popular brands from IVG 2400 to Hayati Twist.
Lowest Prices Guranteed!
ANY 3 LEGAL BIG PUFFS FOR £22 --- ANY 10 Salts for £18.99

Contact info

IVG 2400 ANY 3 for £22

Get the best IVG 2400 Deals! All 67 Flavours in stock!

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(3,690)

2,086 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Great great company and products but…

Great great company and products but terrible delivery. We order every week with out fail but DPD are just useless. 3 delays with the past 5 orders. When we pay for next day delivery and it’s 5 days late just isn’t good enough. Looks like we will have to find a different vape company that use a different delivery service 😔

After speaking to the company they sent us out a new batch of what we ordered plus an extra vape set. Thank you!! No fault to the company DPD was the ones that let us down sorry for the review. Thank you once again for a great service

30 June 2026
Unprompted review
Vape Connect logo

Reply from Vape Connect

Thank you for your review and for your continued loyalty, we really appreciate you ordering with us every week.

We're sorry to hear about the repeated delivery delays you've experienced. We completely understand how frustrating it is to pay for next-day delivery and have your order arrive several days late. That's not the level of service we want our customers to receive.

While the delays were caused by DPD, we know that's no consolation when you're waiting for your order. We'd really appreciate the opportunity to put things right. We can arrange for your future orders to be shipped with DHL instead, which may provide a more reliable service in your area.

Please get in touch with our customer support team or reply with your order details, and we'll be happy to discuss this with you and do everything we can to regain your confidence.

Thank you again for your honest feedback, and we hope you'll give us another chance.

Rated 5 out of 5 stars

Fast and efficeint

Came fast and very efficeintly

8 June 2026
Vape Connect logo

Reply from Vape Connect

Hi Jodi,

Thanks for your review. We are thrilled to hear that your order arrived quickly and that you're enjoying our products and service. Your recommendation means a lot to us. Feel free to reach out vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

Rated 5 out of 5 stars

Always a pleasure to do business with…

Always a pleasure to do business with vapeconnect cannot fault them

8 June 2026
Vape Connect logo

Reply from Vape Connect

Hi,

Thanks for your review. We are thrilled to hear that your order arrived quickly and that you're enjoying our products and service. Your recommendation means a lot to us. Feel free to reach out vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

Rated 5 out of 5 stars

Great deals and quick delivery

Great deals and quick delivery

8 June 2026
Vape Connect logo

Reply from Vape Connect

Hi Paul,

Thanks for your review. We are thrilled to hear that your order arrived quickly and that you're enjoying our products and service. Your recommendation means a lot to us. Feel free to reach out vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

Rated 5 out of 5 stars

Brilliant service brilliant price

Brilliant service brilliant price

7 June 2026
Vape Connect logo

Reply from Vape Connect

Hi Karl,

Thanks for your review. We are thrilled to hear that your order arrived quickly and that you're enjoying our products and service. Your recommendation means a lot to us. Feel free to reach out vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

Rated 5 out of 5 stars

Delivery fast

Delivery fast

6 June 2026
Vape Connect logo

Reply from Vape Connect

Hi Joanne,

Thanks for your review. We are thrilled to hear that your order arrived quickly and that you're enjoying our products and service. Your recommendation means a lot to us. Feel free to reach out vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

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