5 Stars. Been using vape club for 3 years amd everything from ordering, to buying, to shipment times has been nothing short of consistent, reliable, and speedy. They have a great (free!) automatic l... See more
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See what reviewers are saying
I've been using Vape Club for some time now, and I've always had great customer service. Recently I had two instances of faulty vape pods that leaked, and both times customer service issued replacemen... See more
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I’ve been using Vape Club for several years and they’ve always been excellent. They have a huge choice of products at competitive prices and I’ve always had next day delivery. What really stands ou... See more
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You place your order online and it arrives 24 hours later! I have had one incident where my delivery did not arrive and after waiting 4 days I contacted Vape Club to advise them. In no time a g... See more
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Company details
About Vape Club
Written by the company
Welcome to Vape Club. Established in 2012, we are the UK's largest online vape store offering the widest range of e-liquid and vape kits online. Discover over 5,000 e-liquids in every flavour, nicotine strength and VG/PG concentration. If you’re looking for hardware, we stock the latest and best refillable and prefilled kits, including big puff vapes. This is alongside replacement pods, coils and refills for every kit we offer.
We provide an unrivalled service to our customers, seven days a week. Place your order before 9PM on weekdays and 6PM on weekends for same-day dispatch. Spend over £20 and you’ll get free, tracked next-day UK delivery!
Our mission is to provide you with the best selection of authentic vape products at the best possible prices, with the highest level of customer service. You can reach our Customer Service team Monday through Sunday via telephone or live chat for immediate assistance, there’s also email support available too.
Contact info
27 Greenhill Crescent, Watford, Hertfordshire, WD18 8YB, Greater London, United Kingdom
- 01923479992
- info@vapeclub.co.uk
- vapeclub.co.uk
Full Range Of Vape Refills
4.9
Excellent
53K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Vape Club
Hi Deborah,
Thank you for taking the time to leave us a review.
We're thrilled that you are happy with the prices of our products and the service you have received. We look forward to your continues custom with us!
If you need anything in the future please let us know and we will be happy to help!
Kind regards,
Joseph
Reply from Vape Club
Hi Jill,
Thank you very much for leaving a review for us.
We appreciate your kind words and shall strive to continue to prove our service in hopes we can continue to meet high standards!
If you ever have any questions or queries please do not hesitate to get in touch - we're here to help!
Kind regards,
Joseph
Can't beat perfection!
Easy to order as a new customer - delivers to Isle of Man at no extra cost and with me the next day! Can't beat perfection!
26 August 2026
Reply from Vape Club
Hi William,
Thank you so much for leaving us a review!
We're thrilled that your first time ordering with us was a positive one! We always aim to offer the best customer service for our new and returning customers.
Happy vaping! And if you should require any further assistance please do get in touch.
Kind regards,
Joseph
Reply from Vape Club
Hi there,
I'm thrilled you enjoyed the service you received, thank you for your feedback!
Our lives are made easy by having awesome customers like yourself. Thank you for your continued custom & we shall strive to continue to offer the best service possible.
If we can ever be of any assistance, you know where to find us!
Many thanks,
Joseph
Reply from Vape Club
Hi John,
Thank you very much for leaving a review.
I'm thrilled your orders have arrived in a timely fashion, we're vapers ourselves and understand all goods need to be dispatched in a timely and efficient manner.
We look forward to assisting you in the future.
Kind regards,
Joseph
Reply from Vape Club
Hi there,
Thank you very much for taking the time to leave us a review.
We're thrilled you were happy with the service you have received and look forward to you visiting again in the future!
All the best,
Joseph
It’s my go to for vapes supplies
It’s my go to for vapes supplies, only ever had on issue and a quick chat got the issue resolved. Will continue to use them as always
31 August 2026
Unprompted review
Reply from Vape Club
Hey There Jake,
We would like to thank you for taking the time to leave such a thoughtful review of our service. This is very much appreciated as is your loyal custom!
Please do let us know if there is any way we can further assist - we're always happy to help.
Kind regards,
Rob
Reply from Vape Club
Hi There Andrada,
Thank you for taking time out of your day to leave our Trustpilot with such a lovely review.
We're thrilled you were happy with the service you have received and look forward to you visiting again in the future!
All the best,
Rob
Good Organisation
This is a good organisation to deal with. Fast and efficient. I always have my order with me within 24 hours.
29 August 2026
Unprompted review
Reply from Vape Club
Thank you for taking time out of your day to leave our Trustpilot with such a lovely review.
We're thrilled you were happy with the service you have received and look forward to you visiting again in the future!
All the best,
Stephen John
Great service next day delivery i…
Great service next day delivery i bought a new vape oxvn unfortunately I can taste the juice leaking from the pod, I had a call/email later to apologise and a replacement pods which I was extremely grateful for and changing my review stars to a 5 for being so kind and amazing support , thank you very much happy customer will recommend to friends and family 😃
25 August 2026
Reply from Vape Club
Hi there Susan,
Thank you for leaving us a review on our site! It really helps us improve our overall service for all of our current and future customers.
I am sorry to hear that you where having some issues with your pods. Unfortunately these rare and uncommon issues can happen with mass-produced items.
I tried to give you a call regarding this, and sent you an email. If you could respond to either, we would be happy to get this resolved for you.
Regards,
Stephen John
Excellent customer service
Excellent customer service
Really great prices
Really fast delivery
We always use this company, cannot recommend them enough
23 July 2026
Reply from Vape Club
Thank you for taking time out of your day to leave us a review.
We appreciate your kind words and shall strive to continue to prove our service in hopes we can continue to meet high standards!
If you ever have any questions or queries please do not hesitate to get in touch - we're here to help!
Kind regards,
Stephen John
Reply from Vape Club
Thank you for your lovely words!
VapeClub is based on this very principle, to offer the best customer experience online - I am thrilled you are satisfied with the service you have received.
Happy vaping! And if you should require any further assistance please do get in touch.
Kind regards,
Stephen John
Only place I’d purchase any of my…
Only place I’d purchase any of my vaping needs. I’ve been ordering from them for a couple of years now. Deliveries are always prompt, and have only had an issue with a delivery going missing once (due to royal mail) and they took care of it asap. Could not recommend vape club more. Their Customer service is excellent.
24 August 2026
Reply from Vape Club
Hi there Adam,
Thank you for taking time out of your day to leave our Trustpilot with such a lovely review.
We're thrilled you were happy with the service you have received and look forward to you visiting again in the future!
All the best,
Stephen John
Excellent service
Excellent service, good price and extremely helpful customer support thank you
25 August 2026
Reply from Vape Club
Hi there Carmen,
Thank you for taking time out of your day to leave our Trustpilot with such a lovely review.
We're thrilled you were happy with the service you have received and look forward to you visiting again in the future!
All the best,
Stephen
Simple ordering and quick delivery
25 August 2026
Reply from Vape Club
Hi there Tracy,
Thank you for taking time out of your day to leave us a review.
We appreciate your kind words and shall strive to continue to prove our service in hopes we can continue to meet high standards!
If you ever have any questions or queries please do not hesitate to get in touch - we're here to help!
Kind regards,
Stephen John
Great Service
Website is easy to navigate with a great choice of liquids. Quick delivery.
25 August 2026
Reply from Vape Club
Hi there Francis,
Hey,
Thank you for your lovely words!
VapeClub is based on this very principle, to offer the best customer experience online - I am thrilled you are satisfied with the service you have received.
Happy vaping! And if you should require any further assistance please do get in touch.
Kind regards,
Stephen John
Excellent service
Excellent range of products and good information about the products, extremely quick delivery and packaged well, multi buy offers, wouldn't buy from anywhere else now.
25 August 2026
Reply from Vape Club
Hi Lorraine,
I'm thrilled you enjoyed the service you received, thank you for your feedback!
Our lives are made easy by having awesome customers like yourself. I'm glad we could be of assistance and as always we shall strive to continue to offer the best service possible.
If we can ever be of any assistance, you know where to find us!
Many thanks,
Stephen John
Reply from Vape Club
Hey George,
We would like to thank you for taking the time to leave such a thoughtful review of our service. This is very much appreciated as is your loyal custom!
Please do let us know if there is any way we can further assist - we're always happy to help.
Kind regards,
Stephen John
Reply from Vape Club
Hi there,
We are very happy we got your order to you promptly; it's one of the things we think can make or break an online shopping experience, so we try our best to get this right!
Thank you so much for letting us know how we're doing, it's genuinely appreciated!
All the best,
Stephen John
Reply from Vape Club
Hi there,
Thank you for taking time out of your day to leave us a review.
We appreciate your kind words and shall strive to continue to prove our service in hopes we can continue to meet high standards!
If you ever have any questions or queries please do not hesitate to get in touch - we're here to help!
Kind regards,
Stephen John
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