5 Stars. Been using vape club for 3 years amd everything from ordering, to buying, to shipment times has been nothing short of consistent, reliable, and speedy. They have a great (free!) automatic l... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
You place your order online and it arrives 24 hours later! I have had one incident where my delivery did not arrive and after waiting 4 days I contacted Vape Club to advise them. In no time a g... See more
Company replied
I’ve been using Vape Club for several years and they’ve always been excellent. They have a huge choice of products at competitive prices and I’ve always had next day delivery. What really stands ou... See more
Company replied
Only place I’d purchase any of my vaping needs. I’ve been ordering from them for a couple of years now. Deliveries are always prompt, and have only had an issue with a delivery going missing once (due... See more
Company replied
Company details
About Vape Club
Written by the company
Welcome to Vape Club. Established in 2012, we are the UK's largest online vape store offering the widest range of e-liquid and vape kits online. Discover over 5,000 e-liquids in every flavour, nicotine strength and VG/PG concentration. If you’re looking for hardware, we stock the latest and best refillable and prefilled kits, including big puff vapes. This is alongside replacement pods, coils and refills for every kit we offer.
We provide an unrivalled service to our customers, seven days a week. Place your order before 9PM on weekdays and 6PM on weekends for same-day dispatch. Spend over £20 and you’ll get free, tracked next-day UK delivery!
Our mission is to provide you with the best selection of authentic vape products at the best possible prices, with the highest level of customer service. You can reach our Customer Service team Monday through Sunday via telephone or live chat for immediate assistance, there’s also email support available too.
Contact info
27 Greenhill Crescent, Watford, Hertfordshire, WD18 8YB, Greater London, United Kingdom
- 01923479992
- info@vapeclub.co.uk
- vapeclub.co.uk
Full Range Of Vape Refills
4.9
Excellent
53K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Have used vape club for a while great…
Have used vape club for a while great service great delivery service
25 August 2026
Reply from Vape Club
Hi there Debbie,
Thank you for taking the time to leave a review on our page, we are thankful for the feedback!
VapeClub is set on trying to offer the best experience when online!
Kind regards,
Stephen John
Great service and always super fast delivery!!
Great website. Always have what I need and never out of stock!
25 August 2026
Reply from Vape Club
Hi there,
All of us here at Vape Club would like to thank you for this review and for being such a great customer.
If you need anything in the future please let us know and we will be happy to help!
Many thanks,
Stephen John
Great customer service
Great customer service, my order was processed and shipped extremely fast and packed with care, 5 ⭐️⭐️⭐️⭐️⭐️
25 August 2026
Reply from Vape Club
Hi there Maria,
Thank you for leaving such a wonderful review on our page.
This is exactly what we are trying to achieve to prove we can give the best experience possible.
We hope to see you again soon!
Kindest regards
Stephen John
It was easy to order and was delivered…
It was easy to order and was delivered next day as stated, great service quality
25 August 2026
Reply from Vape Club
Hi Gary,
Thank you for taking time out of your day to leave our Trustpilot with such a lovely review.
We're thrilled you were happy with the service you have received and look forward to you visiting again in the future!
All the best,
Stephen John
Reply from Vape Club
Hi Matt,
Thank you for taking time out of your day to leave us a review.
We appreciate your kind words and shall strive to continue to prove our service in hopes we can continue to meet high standards!
If you ever have any questions or queries please do not hesitate to get in touch - we're here to help!
Kind regards,
Stephen John
Quick delivery all good!
25 August 2026
Reply from Vape Club
Hey,
Thank you for your lovely words!
VapeClub is based on this very principle, to offer the best customer experience online - I am thrilled you are satisfied with the service you have received.
Happy vaping! And if you should require any further assistance please do get in touch.
Kind regards,
Stephen John
Best Vape store!
I’ve been buying from Vape Club for over 5 years. They’re super reliable, postage is so fast and the prices are reasonable. They also have a loyalty point scheme which is an added bonus. I cannot rate them enough. So good 10/10!
1 April 2026
Reply from Vape Club
Hi Ione,
I'm thrilled you enjoyed the service you received, thank you for your feedback!
Our lives are made easy by having awesome customers like yourself. I'm glad we could be of assistance and as always we shall strive to continue to offer the best service possible.
If we can ever be of any assistance, you know where to find us!
Many thanks,
Stephen John
Reply from Vape Club
Hi Andrew,
Thank you for taking time out of your day to leave us a review.
We appreciate your kind words and shall strive to continue to prove our service in hopes we can continue to meet high standards!
If you ever have any questions or queries please do not hesitate to get in touch - we're here to help!
Kind regards,
Matteo
Very good products.
Always a wide variety of products at reasonable prices. The delivery is always prompt.
24 August 2026
Reply from Vape Club
Hello Vic,
Thank you for taking time out of your day to leave us a review.
We appreciate your kind words and shall strive to continue to prove our service in hopes we can continue to meet high standards!
If you ever have any questions or queries please do not hesitate to get in touch - we're here to help!
Kind regards,
Eric
Excellent
Well packaged and delivered no issue with updated tracking. The liquid ordered is delicious and really great price.
Certainly will be using Vape Club again and recommending to others.
20 August 2026
Reply from Vape Club
Hi Mike,
We are very happy we got your order to you promptly; it's one of the things we think can make or break an online shopping experience, so we try our best to get this right!
Thank you so much for letting us know how we're doing, it's genuinely appreciated!
All the best,
Eric
It took a bit longer to come then I…
It took a bit longer to come then I thought it would as I was told Monday but it came Thursday. I think that was the post office fault. Now I have them I am very satisfied . Many thanks. Sue.
23 August 2026
Reply from Vape Club
Hello Sue,
We would like to thank you for taking the time to leave such a thoughtful review of our service. This is very much appreciated as is your loyal custom!
Please do let us know if there is any way we can further assist - we're always happy to help.
Kind regards,
Eric
Reply from Vape Club
Hi Erma,
I'm thrilled your orders have arrived in a timely fashion, we're vapers ourselves and understand all goods need to be dispatched in a timely and efficient manner.
We look forward to assisting you in the future.
Kind regards,
Eric
Great service, Very fast processing and delivery of my…
Very fast processing and delivery of my order.
24 August 2026
Reply from Vape Club
Hello Chris,
Thank you for taking time out of your day to leave our Trustpilot with such a lovely review.
We're thrilled you were happy with the service you have received and look forward to you visiting again in the future!
All the best,
Eric
Vape club is a game changer
Finding vape club was a revelation for me, because the vaping market, (let's call it landscape..), is so vast, that I get quite overwhelmed with the many different types of devices and oils etc.. using the website and also having the added option to contact an operative for help if needed is a game changer.
24 August 2026
Reply from Vape Club
Hello Byron,
Getting your order to you in good time is one of our top priorities, so we're really happy to read this feedback you've left us!
Thanks for your custom and for your time.
Hopefully, we'll see you again soon!
All the best,
Eric
Always excellent service from Vape…
Always excellent service from Vape Club, delivered next day.
24 August 2026
Reply from Vape Club
Hi David,
Knowing how important it is to get what you need when you need it, we try to make sure we get our orders out to you in good time. Thanks so much for taking the time to review our services!
If you ever have any questions or queries please do not hesitate to get in touch - we're here to help!
All the best,
Eric
My vape club order
My order is always correct and next day delivery on time couldn’t be happier
24 August 2026
Reply from Vape Club
Hi Peter,
We are very happy we got your order to you promptly; it's one of the things we think can make or break an online shopping experience, so we try our best to get this right!
Thank you so much for letting us know how we're doing, it's genuinely appreciated!
All the best,
Eric
Fast delivery 18 hours from ordering to…
Fast delivery 18 hours from ordering to delivery
24 August 2026
Reply from Vape Club
Hello Lesley,
I'm thrilled your orders have arrived in a timely fashion, we're vapers ourselves and understand all goods need to be dispatched in a timely and efficient manner.
We look forward to assisting you in the future.
Kind regards,
Eric
Reply from Vape Club
Hi Nicole,
Thank you for an awesome review! We're so glad your order arrived in a timely fashion, we're vapers ourselves and understand all goods need to be dispatched efficiently.
We look forward to assisting you again in the future.
All the best,
Eric
Will order from Vape Club again
Very easy to order the product. Delivery next day was excellent. I will order from this company again.
24 August 2026
Reply from Vape Club
Hi Robert,
Getting your order to you in good time is one of our top priorities, so we're really happy to read this feedback you've left us!
Thanks for your custom and for your time.
Hopefully, we'll see you again soon!
All the best,
Eric
Reply from Vape Club
Hello Andre,
We are very happy we got your order to you promptly; it's one of the things we think can make or break an online shopping experience, so we try our best to get this right!
Thank you so much for letting us know how we're doing, it's genuinely appreciated!
All the best,
Eric
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.