I have been using the company Vape360 for quite some time now. Ever since I stopped smoking rollups & tobacco & switched to vaping Vape360 is the company I've always used. They have always been reliab... See more
Company replied
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Review summary
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Reviews shaping this summary
Best and most reliable vape supplier I've used. Been a regular customer for nearly 2 years since swapping ciggys for vape. And in all orders have been trouble free, quick delivery and free deliv... See more
Company replied
Great service, easy communication. Great prices and deals been using for 2.5 Years only had one problem was rectified quickly and replacement sent out. Quick delivery, and points earnt for bonus off y... See more
Company replied
Easy to navigate website which has loads of relevant and very helpful information, especially for a newbie to vaping like myself. I easily found the piece of kit I needed and at a great price. Orderi... See more
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Company details
Written by the company
Vape 360 is the UK vape industry's leading online e-cig vape store which delivers vaping essentials including, e-cigarette starter kits, vape hardware and e-liquids. Vape 360 offers free delivery on all orders with same day dispatch and the best customer service in the vape industry.
Contact info
3 Sagar St, M8 8EU, Manchester, United Kingdom
- 0161 818 4666
- contact@thevape360.com
- vape360.co.uk
4.4
Excellent
303 reviews
Replied to 78% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic Service
I've been shopping online monthly with Vape360 for about 12 months. I always find the goods are received on time and in good condition. Today I received my regular oder and found that I had been sent some incorrect products - the first time this has ever happened and clearly a genuine Mistake. I called up and spoke to a real person (John), who apologised for the error, told me to keep the additional products and that he would send out the products I was missing within 24 hours, and email me the tracking details. This is proper old fashioned customer service from a family-run small business! I couldn't have asked for a better response. I will continue to shop regularly with vape360, and would highly recommend them for online shopping and excellent customer service. Many thanks, Sakura
24 April 2024
Unprompted review
Reply from Vape 360 Uk
We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.
Wrong item recieved. Awful customer service.
I was sent the wrong item which is not the end of the world but when I contacted customer service to enquire as to why the wrong item was sent to me, their exact reply was - "yes we know we send different one as the one you order is out of stock, if you don't want to use it send it back." If that isn't terrible customer service, I'm not sure what is. 1 star is generous.
2 April 2024
Unprompted review
Reply from Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
Generally good stick of vapes and…
Generally good stick of vapes and flavours. Decent prices. Only reason for 4 stars is they obviously close at the weekend and once open often don't process orders until 5pm on a Monday so if you order after 5pm on a Friday, you often don't get the parcel until the Wednesday. Other than that, Great service.
8 March 2024
Unprompted review
Reply from Vape 360 Uk
We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.
Rubbish
Rubbish. Don't order from them. I ordered two different vape juices and they emailed me saying one isn't in stock so do I want x2 Blueberry, so I emailed back saying No ill order another juice as I didn't want two of the same juices...they sent x2 Blueberry anyway. Quick to take my money but but happy to mess up my order.
21 March 2024
Unprompted review
Reply from Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
Vape 360
Have been using these guys for a while now and can't fault them in any way. Excellent service, fantastic delivery, always there to help if you have any questions or need help with vapes etc. I would recommend to anyone who wants to stop smoking and try vapeing. Fantastic 👍
15 March 2024
Unprompted review
Reply from Vape 360 Uk
We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.
Eleaf tc40w
Great products at a very competitive price. Fast free delivery. Would highly recommend.
3 December 2023
Unprompted review
Reply from Vape 360 Uk
We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.
amazing service!
I HAD problem with an order - it was rectivied with a quick phone call - great service
8 March 2024
Unprompted review
Reply from Vape 360 Uk
We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.
Reply from Vape 360 Uk
We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.
Absolutely appalling service
Absolutely appalling service
Ordered a £70 order and was delivered to the wrong address and went missing and never received a replacement or credit just got told they will lose out and then totally ignored now and still out of pocket never again will I shop with them
17 February 2024
Unprompted review
Reply from Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
Reply from Vape 360 Uk
We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.
Next day delivered excellent
I am very happy with my purchase, I ordered some vape pod’s on Wednesday and they were delivered the very next day.
Very happy indeed
22 February 2024
Unprompted review
Reply from Vape 360 Uk
We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.
Absolutely shocking customer service!
Absolutely shocking customer service!! Always used and previously had no issues at all however now have an issue with a non disposal vape customers service do not want to know! Email replies appalling, passing blame to manufacturer and told to contact them but then advised that I won't receive much help even if I contact the manufacturer!!!! Will not be using these ever again so disappointing
14 February 2024
Unprompted review
Reply from Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
EXCELLENT
To say it’s a little family run business I wouldn’t go anywhere else! Also very helpful online and on the phone to say dpd lost my parcel and I had no luck with them for 4 days the senders are extremely excellent and helped me fix it right away so thank you!
1 February 2024
Unprompted review
Reply from Vape 360 Uk
We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.
Reply from Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
This business does not anything about vapes
This business does not know anything about vapes or vape tanks and the person i spoke to struggles with english.
I questioned about the uwell valyrian 2 pro tank, on the description they have copied over from the uwell original website that the tank can hold upto 8ml liquid.
I already have one but i recently brought the 8ml glass and found that they dont fit the uk valyrian 2 pros.
I called and asked you have this description that it holds up 8ml liquid is it guaranteed. This person kept saying we do 2ml tanks and its best you use 2ml and funny thing is he kept repeating the same thing with "you know" at the end of his sentence.
Does not know anything about vapes or tanks i really dont understand how these guys run some of these vape shops when they have no knowledge and they are fobbing people of by giving the wrong descriptions
23 January 2024
Unprompted review
Reply from Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
They messed up my order and when I…
They messed up my order and when I tried to return the incorrect item I was told to keep them as an apology and when I placed my next order they would include the missed vapes. I placed another order, no extra vapes arrived so I emailed the company and have been fobbed of over and over again even though I have all the proof. I won't be using this company again shocking customer service
19 January 2024
Unprompted review
Reply from Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
Return customer highly recommend
I have ordered in bulk twice now and I am over the moon with the products I received. They offer great prices and fast delivery and better yet is the choice of brand and flavours. I like sweet tasting disposable vapes so I’m working my way through the site to find my favourites. Have recommended friends who are also happy with the quality of the products and will continue to rave about vape360 and the rewards system is fantastic too just an added bonus to an already seemless experience. Keep
It up guys
29 December 2023
Unprompted review
Reply from Vape 360 Uk
We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.
Very quick delivery
Very quick delivery. Always good prices. Been a customer for a long time excellent service
30 November 2023
Unprompted review
Reply from Vape 360 Uk
We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.
speedy delivery with excellent customer…
speedy delivery with excellent customer service, I am strongly suggest vape 360 to all my friend
21 November 2023
Unprompted review
Reply from Vape 360 Uk
We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.
Dragbar is good. Service is excellent
Dragbar is good - Twin Pack at low price.
Good services
Fast Delivery
21 November 2023
Unprompted review
Reply from Vape 360 Uk
We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.
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