I have been using the company Vape360 for quite some time now. Ever since I stopped smoking rollups & tobacco & switched to vaping Vape360 is the company I've always used. They have always been reliab... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Best and most reliable vape supplier I've used. Been a regular customer for nearly 2 years since swapping ciggys for vape. And in all orders have been trouble free, quick delivery and free deliv... See more
Company replied
Great service, easy communication. Great prices and deals been using for 2.5 Years only had one problem was rectified quickly and replacement sent out. Quick delivery, and points earnt for bonus off y... See more
Company replied
Easy to navigate website which has loads of relevant and very helpful information, especially for a newbie to vaping like myself. I easily found the piece of kit I needed and at a great price. Orderi... See more
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Company details
Written by the company
Vape 360 is the UK vape industry's leading online e-cig vape store which delivers vaping essentials including, e-cigarette starter kits, vape hardware and e-liquids. Vape 360 offers free delivery on all orders with same day dispatch and the best customer service in the vape industry.
Contact info
3 Sagar St, M8 8EU, Manchester, United Kingdom
- 0161 818 4666
- contact@thevape360.com
- vape360.co.uk
4.4
Excellent
303 reviews
Replied to 81% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awful Customer seriously- incomplete order
Received incomplete order. Didn't mind as these things happen but it was 80% of my order missing. They ignored the email. Whatsapped the number with full details. My order number, screen shot of what was meant to come, a photo of the tiny package and it's contents. Eventually replied. No apology. No offer for next day delivery. No confirmation of when it will be arriving at all. Minimal limited response. Just really poor. Won't order from them again. It doesn't take a lot to say sorry we messed up your order we will ship it out next day delivery.
30 May 2025
Unprompted review
Reply from Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
All round great company to buy from
I cannot fault these guys at all. Ordered from them 17 times now and refuse to go anywhere else. I done a recent order and got the flavour I wanted however they were refillable pods not the actual vape I ordered. Contacted them, spoke to John and he got back to me instantly, instead of having to return, they are sending me out the actual vape I ordered pretty much free of charge since I don’t need to return my pods. Never had any issues with these guys, amazing prices, products, customer service and extremely fast delivery. 10/10 all round. Found out they’re a small business and hope they thrive because they deserve it.
28 May 2025
Unprompted review
Reply from Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
I've been using vape360 for awhile now…
I've been using vape360 for awhile now and they are a great company to use.
25 May 2025
Unprompted review
Reply from Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Great service & friendly
Great service & friendly. All issues sorted quickly.
23 May 2025
Unprompted review
Reply from Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
My go-to puff posse!
My go-to puff posse for some time now. Vast variety of vapes, pukka prices and fine fellas to boot. Never let me down and unlike many other online shops it’s easy to reach them, and they’re super friendly and efficient when you do. Give them a try and you’ll never use another vape vendor. S from Suffolk.
18 May 2025
Unprompted review
Reply from Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Join vape360
I have bought many times in here and I have fantastic user experience, great service and fast delivery
18 April 2025
Unprompted review
Reply from Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Great staff and great flavors
Great staff and great flavors. Very satisfied customer from last few months now. Always upto mark in standard.
8 May 2025
Unprompted review
Reply from Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
This has to be the worst vape shop I’ve…
This has to be the worst vape shop I’ve ever ordered from 0 customer service they don’t respond to email's or the phone and they don’t deliver what you order do not order or buy anything from this company
30 April 2025
Unprompted review
Reply from Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
I bought something here 50 pounds
I bought something here 50 pounds. Customs say the documents were not correct and sent it back. This Site only refund 20 pounds . Avoid them if not in the say country.
4 March 2025
Unprompted review
Reply from Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
Absent customer service
They advertise 24/7 customer service yet after receiving only half of an order they can’t respond to emails and their phone just rings out. Never had to deal with their customer service team before and thank goodness for that cause they’re obviously terrible at their job. After this gets resolved think I’ll shop elsewhere
21 February 2025
Unprompted review
Reply from Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
very good customer service and reliable…
very good customer service and reliable delivery & products
30 January 2025
Unprompted review
Reply from Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Elf prefilled pods
Ordered Elf prefilled pods but are unboxed so can't check expiry date they taste vile and don't look like or taste like the genuine Elf pods NOT IMPRESSED
would not recommend these items
Awaiting reply to my message to vape 360 will update ASAP
18 January 2025
Unprompted review
Reply from Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
excellent customer service royal mail…
excellent customer service royal mail had lost my parcel i called vape360 and spoke to john and he sorted it within the hour absolutely excellent
14 January 2025
Unprompted review
Reply from Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
No expiry dates or full packaging
Ordered elf bar pods, they arrived not in their outer packaging. Tried a couple of the pods and they don’t taste normal but I can’t check the dates due to not having the boxes. They also sent me less than I ordered- 11/12 sent. (I have contacted them regarding this and will happily update if this was a one-off or is resolved)
On the website it implies 7 day dispatch in the banner but on a side tab it says dispatch Monday-Friday.
EDIT 03-01-25: They have accepted my request for a refund and say it is usual for them to not provide outer packaging to rescue shipping costs.
10 December 2024
Unprompted review
Reply from Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
Ordered elfra pods
Ordered elfra pods, they arrived not in their boxes/packaging. Tried a couple of the pods and they don’t work properly. They also sent me less than I ordered. Do not recommend!
24 November 2024
Unprompted review
Reply from Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
Good company!
I have used this company many times, good quality products, fast delivery and always very helpful. Recommend to all.
25 November 2024
Unprompted review
Reply from Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Waranty is a scam
I bought Smok Vape Mod, after couple of weeks mog stopped working at all. I contact shop for waranty support. They said that i should find some local shop myself and that maybe they fix it. After i asked what about my waranty they said its only for UK. Ive been just scammed.
14 November 2024
Unprompted review
Reply from Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
Recommended Company
The mark of a great company is one that quickly acts when things go wrong. Replaced a faulty product in record time. I highly recommend this company for price and service
1 November 2024
Unprompted review
Reply from Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
A highly recommended company.
I'm an OAP and can be extremely critical when it comes down to companies I use when purchasing goods on line. However, I feel that I have to make people aware that this particular company is outstanding in many important areas - for this they have gained my total respect.
Their customer service is exceptional, their prices are amazing and they offer free, lightening delivery with just a £5.00 min. spend - a welcome and refreshing change!
I have no hesitation in recommending this company as being first class all round. Well Done!
31 October 2024
Unprompted review
Reply from Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Reply from Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
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