I have been using the company Vape360 for quite some time now. Ever since I stopped smoking rollups & tobacco & switched to vaping Vape360 is the company I've always used. They have always been reliab... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Best and most reliable vape supplier I've used. Been a regular customer for nearly 2 years since swapping ciggys for vape. And in all orders have been trouble free, quick delivery and free deliv... See more
Company replied
Great service, easy communication. Great prices and deals been using for 2.5 Years only had one problem was rectified quickly and replacement sent out. Quick delivery, and points earnt for bonus off y... See more
Company replied
Easy to navigate website which has loads of relevant and very helpful information, especially for a newbie to vaping like myself. I easily found the piece of kit I needed and at a great price. Orderi... See more
Company replied
Company details
Written by the company
Vape 360 is the UK vape industry's leading online e-cig vape store which delivers vaping essentials including, e-cigarette starter kits, vape hardware and e-liquids. Vape 360 offers free delivery on all orders with same day dispatch and the best customer service in the vape industry.
Contact info
3 Sagar St, M8 8EU, Manchester, United Kingdom
- 0161 818 4666
- contact@thevape360.com
- vape360.co.uk
4.4
Excellent
303 reviews
Replied to 78% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Another order delivered great service in less than 24…
Another order delivered in less than 24 hrs won't go anywhere else
25 September 2025
Unprompted review
Reply from Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your great feedback! We're really glad to hear your order arrived in less than 24 hours. It means a lot that you choose to shop with us time and time again.
Regards,
Team Vape 360
Problem with order
Hi I had a b
Problem with my order from the manufacturer rang vape 360 up and they were very helpful and polite then they sent out the pods that was missing from the sealed boxes.
10 September 2025
Unprompted review
Reply from Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your feedback. We're glad we could help resolve the issue with the missing pods quickly and politely. If you ever need anything else, feel free to get in touch.
Regards,
Team Vape 360
Well priced, free postage, prompt delivery
I have been buying my juice from these guys for some time now. The juice I buy is sold at a cheaper price than anywhere else I have found on the internet. A box of 10 Vado black jack is £12.90 as opposed to the £20 I had been paying elsewhere. The delivery is free and prompt, usually arriving within a day or two of ordering. I highly recommend them.
18 September 2025
Unprompted review
Reply from Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your wonderful feedback. We're really glad to hear you’ve been shopping with us for a while and that you’re happy with our prices, especially on the Vado Black Jack range. It’s great to know you’re enjoying the free and prompt delivery too. Your recommendation truly means a lot to us.
Regards,
Team Vape 360
Very quick and also very good customer…
Very quick and also very good customer service
17 September 2025
Unprompted review
Reply from Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your kind feedback! We're really glad to hear you were happy with our quick service and customer support.
Regards,
Team Vape 360
Just a really good liquid
Just a really good liquid, fast delivery and well packaged
13 September 2025
Unprompted review
Reply from Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your great feedback! We're really glad to hear you’re happy with the liquid, and that your order arrived quickly and well packaged.
Regards,
Team Vape 360
I have used this small business for a…
I have used this small business for a while. I like the deals on offer; good value for money. Customer service is first class. Using my rewards is good at lowering the price. Delivery is quick
Thanks very much guys
5 September 2025
Unprompted review
Reply from Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your lovely feedback. We're really glad to hear you've been shopping with us for a while and that you enjoy the deals, rewards, and quick delivery. It’s great to know our customer service has always been up to your expectations. Thank you for your continued support — it truly means a lot.
Regards,
Team Vape 360
Super quick delivery.
Super quick delivery.
These guys are always my go to now, don't use anyone else.
1 September 2025
Unprompted review
Reply from Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your great feedback! We're really happy to hear you received super quick delivery and that we’ve become your go-to place for vaping products. Your support means a lot to us.
Regards,
Team Vape 360
Vape360 uk (Amazing)
Great service, easy communication. Great prices and deals been using for 2.5 Years only had one problem was rectified quickly and replacement sent out. Quick delivery, and points earnt for bonus off your bill is fabulous 👌
3 September 2025
Unprompted review
Reply from Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your amazing feedback! We truly appreciate you staying with us for 2.5 years. We're glad to hear you're happy with our service, prices, deals, and quick delivery — and that the one issue you had was sorted quickly with a replacement. It’s great to know you’re enjoying the rewards points too!
Thank you for your continued support.
Regards,
Team Vape 360
problem was with Royal mailing.I…
The problem was with the mailing.I chose Royal Mail 48 tracked and it took 5 days.I had wanted the vapes sooner,so the lesson is use this company but don't select the Royal Mail option for delivery.The actual products were good and no problems
28 August 2025
Unprompted review
Reply from Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your feedback. We're sorry to hear Royal Mail 48 took longer than expected — delivery times can vary with them, especially during busy periods. We're glad the products arrived in good condition and that you're happy with them. If you need faster delivery next time, please feel free to choose one of our quicker courier options.
Regards,
Team Vape 360
Best and most reliable vape supplier
Best and most reliable vape supplier I've used.
Been a regular customer for nearly 2 years since swapping ciggys for vape. And in all orders have been trouble free, quick delivery and free delivery too, not many offer this.
Highly recommend, A1 service.
26 August 2025
Unprompted review
Reply from Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you so much for your wonderful feedback. It means a lot to hear that you’ve been a regular customer for nearly two years and that we’ve been able to support you since switching from cigarettes to vaping. We're really glad you've always received trouble-free service, quick delivery, and enjoyed the benefit of free postage.
Thank you for the high recommendation — we truly appreciate your support.
Regards,
Team Vape 360
I’ve been with 360 for over 3 years
I’ve been with 360 for over 3 years. I always get the best service. The team is very helpful to assist me. Even when I make mistakes with my order, they get charged and sorted for me. I night recommend this shop.
29 August 2025
Unprompted review
Reply from Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your lovely review. We're really grateful that you've been with us for over 3 years, and it's great to hear you always receive helpful and reliable service. We're always happy to assist — even when an order needs correcting — and we truly appreciate your recommendation.
Regards,
Team Vape 360
So far so good
First time using this company and was pleased with delivery time and product.
8 August 2025
Unprompted review
Reply from Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your feedback. We're really glad to hear your first experience with us was positive and that you were happy with both the delivery time and the product. We appreciate you giving us a try!
Regards,
Team Vape 360
Great company to deal with..
Great company to deal with. Always happy to help if any problems. Buy all my vape juices from them as there prices are Great as well..
1 August 2025
Unprompted review
Reply from Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your lovely feedback! We're really glad to hear you find us great to deal with and that you've been happy with our support whenever needed. It’s wonderful to know you choose us for all your vape juices and that you're pleased with our prices.
Regards,
Team Vape 360
All ordered easily with a prompt and…
All ordered easily with a prompt and fast delivery
3 August 2025
Unprompted review
Reply from Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your kind feedback! We're glad to hear your order process was easy and that delivery was fast.
Regards,
Team Vape 360
Always speedy delivery and a swift…
Always speedy delivery and a swift response to a delivery enquiry, which turned out to be my mistake! Would recommend
7 August 2025
Unprompted review
Reply from Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your lovely feedback! We're really glad to hear you always receive speedy delivery and that our team could quickly assist with your enquiry — no worries at all about the mix-up. We appreciate your recommendation.
Regards,
Team Vape 360
Awful customer service.
Awful customer service.
When you actually have an issue they are so unhelpful. Was sent the wrong/damaged items, just wanted replacements or refund to repurchase. Several messages were completely ignored. Finally get hold of them and took nearly 6 weeks to sort a return/replacement, they then send it to the wrong address. Clearly have no intention of helping with this. Won't be returning.
7 August 2025
Unprompted review
Reply from Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
We’re truly sorry to hear about your experience and appreciate you taking the time to share your concerns. We always aim to resolve any issues as quickly as possible, and we apologise if the process felt slow or frustrating.
After reviewing the case, we did arrange a return and replacement for the items you reported as incorrect/damaged. The delay occurred while we waited for the items to be returned so we could process the exchange correctly. We apologise for any communication gaps during this period — that is never our intention.
Regarding the replacement being sent to the wrong address, we used the delivery information provided on the order. We’re sorry for any inconvenience this caused and would be more than happy to look further into this if you can email us at contact@vape360.co.uk
.
We genuinely care about our customers and are always here to help put things right wherever possible.
Regards,
Team Vape 360
Good service quick delivery
Being costal town lot of vape companies dont reach next day these guys are quick and reliable with decent prices you can talk to a real person if any issue so highly recommended.
22 July 2025
Unprompted review
Reply from Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your great feedback! We're really glad to hear that your orders reach you quickly, even in a coastal area where delivery can sometimes take longer. It’s lovely to know you find us reliable, fairly priced, and easy to contact when needed. We truly appreciate your recommendation.
Regards,
Team Vape 360
Very happy
Great product and top-notch service as always. I love the points system and delivery was very quick
23 July 2025
Unprompted review
Reply from Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your lovely feedback! We're really glad to hear you're happy with the product, our service, and the points system. It's also great to know your delivery arrived quickly.
Regards,
Team Vape 360
Brilliant company
Brilliant company. I’ve used them for over a year now and they’re my go to for vapey needs. Decent loyalty rewards and brilliant service everytime. I live at the opposite side of the country but their website and customer service is top notch. It’s just easy!
29 July 2025
Unprompted review
Reply from Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your amazing feedback! We're really grateful that you've been with us for over a year and that we've become your go-to for all your vape needs. It’s great to hear you enjoy the loyalty rewards and find both our website and customer service easy and reliable — even from the other side of the country.
We truly appreciate your support.
Regards,
Team Vape 360
Never received the order.
Royal mail never received the order, support hasn't yet responded from either. It has been 2 weeks and nothing.
11 July 2025
Unprompted review
Reply from Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
We're really sorry to hear you haven’t received your order yet. Please email us your order number at contact@vape360.co.uk
so we can urgently investigate the Royal Mail tracking and get this resolved for you. We aim to respond as quickly as possible, and we apologise for any delay you may have experienced.
Regards,
Team Vape 360
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